SHEETHAL NASU

Phone: + 1 (513) 916-1073

Email: nasusheethal@gmail.com

Professional Summary:
Dynamic Business Analyst/Scrum Master with over 10 years of experience in driving process improvements and
enhancing operational efficiency through data-driven insights. I am skilled in leveraging analytical tools such as SQL, Power
BI, Tableau, and Excel to interpret complex data sets and deliver actionable recommendations. Proven ability to bridge the
gap between business needs and technical solutions, collaborating effectively with cross-functional teams to gather
requirements, document processes, and ensure alignment with organizational objectives. Experienced in Agile
methodologies and user acceptance testing (UAT), committed to delivering high-quality solutions that meet stakeholder
expectations and support strategic initiatives.

Technical Skills:
Programming SQL, TSQL, Python, Advanced Excel (VLOOKUP, PivotTables), VBA, SAS, Power BI, .Net
Data Visualization Power BI (DAX, Paginated reports, ArcGIS), Tableau, Kibana, lucid Charts,
Project Management Tools Alteryx, Power Query, Snowflake, ServiceNow, Salesforce, SharePoint, Azure Devops,
AWS, PeopleSoft
Project Management Agile and Waterfall Methodologies, Sprint planning, JIRA, Scrum, Kanban, SDLC, Task
Prioritization, Salesforce CRM, Confluence, SDLC methodology, Quantexa.Postman
Professional Experience:

Client: Nextiva, Columbus, OH. Jun 2023 – Present

Role: Business Process Analyst/ Product Owner
Responsibilities:
• Conducted impact analysis on proposed changes to applications and processes, evaluating effects on system
performance and user experience. Analyzed and documented the As-Is state of business processes, identifying
inefficiencies and collaborating with stakeholders to create a To-Be state aligned with organizational goals and
improved efficiencies.
• Developed and executed complex SQL & T-SQL queries and reusable Python scripts to extract, clean, and manipulate
large datasets from relational databases, analyzing sales performance to identify trends and patterns and providing
actionable insights to enhance strategies and operational efficiencies.
• Led requirements elicitation sessions, creating Requirements Traceability Matrices (RTMs) and developing
detailed documentation and functional specifications in Confluence, ensuring alignment with best practices and
development objectives.
• Provided guidance on procurement best practices, enhancing transparency and efficiency in purchasing decisions
across departments.
• Designed and delivered interactive Power BI and Tableau dashboards, integrating data from multiple sources to
visualize KPIs, track business performance, and provide actionable insights. Created executive-level reports featuring
bar charts, heatmaps, and project insights to empower data-driven decision-making for non-technical stakeholders.
• Utilized tools like Visio to create visual aids such as swim lanes and decision trees, highlighting critical processes
and role-based responsibilities.
• Improved system performance and cost efficiency by maintaining clean and accurate datasets for AWS resources and
application mappings.
• Experienced in Business Process Model and Notation (BPMN 2.0) to design, analyze, and optimize business
workflows, ensuring alignment with organizational goal
• Leveraged Modern Requirements for impact analysis of proposed changes, identifying potential risks and
dependencies in enterprise projects.
• Developed detailed functional and technical specifications for enterprise software solutions, driving successful
delivery of projects within scope, timeline, and budget.
• Configured and maintained dashboards and reports within BPM platforms to monitor KPIs and track process
performance in real-time.
• Automated data workflows using Alteryx, including data profiling and creating Source-to-Target Mappings,
streamlining data preparation, cleansing, and transformation while reducing manual effort.
• Led end-to-end Business Process Re-Engineering (BPR) initiatives, identifying inefficiencies, redundancies, and
opportunities for process optimization across multiple departments.
• Enhanced communication and streamlined workflows by utilizing MS Dynamics 365, Salesforce, and Power Platform
solutions integrated with Microsoft 365 tools like SharePoint and Teams.
• Acted as a liaison between business units and IT teams to clearly communicate functional specifications for technical
development, while conducting ad hoc analyses to support strategic initiatives and provide insights for sales
campaigns and marketing projects.
• I have a broad understanding of the SDLC phases, including requirements analysis, design, implementation, testing,
deployment, and maintenance.
• Leveraged Microsoft Team Foundation Server (TFS) for source control and version management, ensuring code
integrity and enabling efficient tracking of changes across multiple development cycles.
• Managed waterfall projects through distinct, linear phases (requirements gathering, design, development, testing,
deployment, and maintenance) with strict adherence to timelines and checkpoints.
• Designed, developed, and maintained data warehouse solutions to support business intelligence and reporting
requirements.
• Demonstrated expertise in industry-specific domains, enabling the translation of complex technical requirements
into actionable and compliant Statements of Work (SOW).
• Conducted in-depth process mining to analyze data-driven insights, uncovering bottlenecks, and recommending
actionable improvements to streamline workflows.
• Configured and customized SaaS applications to align with business requirements, managing settings and user
permissions to optimize functionality and security.
• Collected feedback from stakeholders and end-users, refining UI/UX mockups through multiple iterations to meet
evolving business needs and usability standards.
• Managed CSV data reconciliation in Excel, ensuring data integrity, and used SSMS to evaluate performance metrics
and implement enhancements.
• Optimized integration of system modules, facilitating seamless communication and data flow, while managing
databases supporting CMDB and ServiceNow to ensure accurate reporting and timely issue resolution.
• Conducted fit-gap analysis for PeopleSoft implementations and upgrades, identifying areas requiring customizations
or process changes.
• Led end-to-end data migration initiatives from on-premise systems to Snowflake, ensuring seamless data transfer
and minimal downtime.
• Led the integration of PLM systems with ERP and other enterprise applications to ensure streamlined data flow and
consistency across product design and manufacturing processes.
• Developed comprehensive technical designs for software solutions, addressing complex business challenges and
aligning with project requirements. Managed regular database backups, recovery processes, and disaster recovery
protocols to ensure data integrity and availability.
• Analyzed and interpreted complex technical regulations and policies, ensuring compliance in the configuration and
implementation of automation systems.
• Led regression, user acceptance (UAT), and functional testing by preparing test scripts and data, coordinating with
stakeholders, and ensuring that application features conformed to specified business requirements and operated
effectively. Utilized project management tools to monitor progress, track deliverables, and generate comprehensive
reports for transparency and informed decision-making.
• Designed and integrated RESTful APIs for efficient inter-application communication and developed scripts to process
JSON and XML data formats.
• Developed and executed test plans, including system integration testing (SIT) and user acceptance testing (UAT), for
PeopleSoft functionality.
• Developed dashboards and reports within capacity tools to visualize resource utilization, enabling proactive capacity
management and improved operational performance.
• Streamlined IT workflows by creating comprehensive SOPs that simplified technical processes and improved cross-
departmental understanding.
• Integrated ICR/OCR tools with enterprise applications, such as ERP and CRM systems, to automate data input and
retrieval processes.
• Implemented API integrations with Drupal to connect third-party applications and enhance the functionality of
SharePoint solutions.
• Prepared and presented findings to senior leadership, effectively communicating insights and recommendations that
influenced strategic business decisions.
• esigned dynamic user interfaces and dashboards in Appian BPM, enabling real-time monitoring of process metrics and
operational KPIs.
• Conducted comprehensive data modeling for complex datasets, creating relational and dimensional models that
streamlined data storage, improved retrieval speed, and supported analytical reporting.
• Mentored and trained team members on SAFe roles, events, and artifacts, enhancing their understanding of SAFe
methodologies and improving collaboration and adherence to best practices.
• Monitored project milestones and deliverables against data governance metrics, using tools like TFS, VSTS, or Jira to
track progress, identify potential risks, and ensure alignment with project scope, budget, and timelines.
• Collaborated with cross-functional teams in an Agile environment, participating in sprint planning, daily stand-ups,
and retrospectives to ensure iterative delivery of high-quality solutions aligned with business objectives.
• Planned and coordinated team activities, delegating tasks to ensure efficient completion of projects and alignment
with deadlines. Translated complex business requirements into clear, technical specifications for development teams,
ensuring alignment with user needs and project goals.

Client: Colorado Department of Revenue, Denver, CO. Jun 2022 – May 2023
Role: Lead Business Analyst
Responsibilities:
• Developed and optimized SQL/T-SQL queries and Alteryx workflows for data extraction, trend analysis, and reporting,
conducting performance tuning to improve query execution times and enable quicker, data-driven decision-making
across teams.
• Utilized advanced Excel functions (e.g., pivot tables, VLOOKUP) to clean, validate, and model data for actionable
insights and financial reporting.
• Streamlined legal workflows and processes to improve efficiency and reduce turnaround times.
• Designed and implemented database schemas and interface layouts using Kibana, collaborating with cross-
functional teams to support integration projects and align business requirements with the technical capabilities of ESB,
SOA, and SSize workflows, ensuring alignment with organizational strategies and improving operational efficiency.
• Designed and configured real-time KPI dashboards and visualizations in APM tools, Tableau, and Power BI, enabling
stakeholders to access actionable insights for decision-making.
• Configured and customized MS Dynamics 365 to meet business requirements, including custom entities, fields,
workflows, and forms to streamline processes.
• Led requirements gathering workshops and JAD sessions with stakeholders and state agencies to capture
functionalities, align with tax regulations, and ensure proper stakeholder engagement through OCM and use case
analysis.
• Developed detailed BPMN 2.0 process models, including workflows, decision points, and data flows, to enhance
business process efficiency and transparency.
• Collaborated with state and local education agencies to gather business requirements, ensuring compliance with
state regulations and educational policies.
• Developed data-driven insights and reporting dashboards to support educational program evaluations and policy
decision-making for state education agencies.
• Conducted stakeholder workshops with TEA representatives to align business processes with educational objectives
and regulatory mandates.
• Implemented data governance and quality measures for education-related datasets, ensuring compliance with state
education agency guidelines.
• Streamlined reporting processes for state education grants and funding allocations, leveraging SQL and Power BI for
accurate data visualization and tracking.
• Managed PeopleSoft data conversions and migrations, ensuring data accuracy and integrity during system upgrades
or implementations.
• Managed test plans, test cases, and test executions effectively using QMetry to ensure comprehensive test coverage.
• Deployed and customized SaaS solutions for business operations, ensuring seamless integration, enhanced usability,
and alignment with organizational requirements.
• Proficient in designing, querying, and optimizing relational databases (SQL, PostgreSQL, Oracle) for efficient data
storage and retrieval
• Identified and reported defects found during functional testing, working closely with developers for quick resolution.
• Implemented HP Quality Center/ALM practices, enhancing collaboration between development, QA, and operations
teams, improving software delivery times and reducing deployment risks.
• Used the RTM to verify that all requirements were addressed during the testing phase, resulting in higher quality
deliverables and reduced post-deployment issues.
• Created UI/UX mockups with a focus on responsive design principles, ensuring that applications functioned
seamlessly across devices (desktop, mobile, tablet).
• Implemented a structured triage system for managing tax-related inquiries, streamlining issue resolution and
improving customer service satisfaction.
• Implemented Agile Scrum methodologies using Azure DevOps, facilitating project management, sprint planning,
and continuous improvement through daily stand-ups, retrospectives, and collaboration across teams.
• Conducted statistical analysis using Python and SAS to derive insights from quantitative data and inform business
decisions, improving system performance and user experience
• Implemented security controls and conducted IT audits to ensure the protection of sensitive information and
compliance with HIPAA, FERPA, and governance regulations.
• Documented project requirements, decisions, and technical specifications in Confluence and other project
management tools to maintain accessibility and traceability.
• Leveraged CRM systems (Salesforce, Microsoft Dynamics 365) for managing customer interactions and accounts,
and configured ServiceNow for incident management, ensuring accurate tracking of application issues and
operational efficiency.
• Directed enhancements to billing systems and .NET applications, improving efficiency, scalability, and user experience
• Led user acceptance testing (UAT) and collaborated with developers to ensure system enhancements met business
needs, adhered to design specifications, and followed best practices within the SDLC framework.
• Implemented legal technology solutions for document management, e-billing, and case tracking to enhance
operational efficiency.
• Led the budget preparation process for multiple IT projects, collaborating with project managers and cross-functional
teams to prioritize initiatives based on budget constraints, resource availability, and alignment with organizational
goals and strategic objectives.
• Developed custom Power Automate flows to validate and transfer Microsoft Forms data, including file attachments,
into designated SharePoint folders for better organization and retrieval.
• Monitored post-implementation outcomes to evaluate the effectiveness of BPR initiatives, making adjustments to
ensure continuous improvement.
• Integrated BPM solutions with enterprise systems (e.g., ERP, CRM) to streamline cross-functional workflows and
ensure seamless data flow.
• Collaborated with business unit SMEs to gather, refine, and document requirements, ensuring alignment with project
goals and objectives.
• Managed the maintenance, updates, and security of SharePoint websites to ensure optimal performance and data
integrity.
• Supported project management efforts by providing timelines, task prioritization, and status updates, ensuring project
goals were met on schedule and within budget.
• Conducted market research to support asset management decisions, including identifying growth opportunities and
analyzing trends. Spearheaded process engineering improvements by integrating automation tools, resulting in faster
turnaround times and measurable cost savings
• Redesigned workflows to improve process efficiencies, achieving a 15% reduction in time to delivery while aligning
processes with organizational goals.
• Delivered presentations to stakeholders, clearly communicating insights and recommendations derived from data
analysis to foster informed decision-making at all organizational levels.
• Led project teams in the successful delivery of large-scale, multi-module systems, applying project management
tools like Agile and Waterfall methodologies to ensure timely completion while maintaining high-quality standards.

Client: US Bank, Irving, TX. Dec 2021 – Jun 2022

Role: Business Data Analyst – Payments & Fraud
Responsibilities:
• Managed and analyzed large datasets in Excel for financial forecasting, transaction trends, and GL reconciliation,
improving reporting accuracy and maintaining financial integrity in Accounts Payable /Account Receivable
processes.
• Led the deployment of intelligent document processing (IDP) solutions, combining ICR/OCR with AI for context-aware
data extraction.
• Generated detailed reports and visual models within Modern Requirements, improving stakeholder understanding of
business needs and technical dependencies.
• Streamlined contract development processes by leveraging deep understanding of industry standards and translating
technical needs into precise and actionable terms.
• Conducted feasibility studies and proof-of-concept (POC) initiatives for adopting Appian BPM and OCR technologies
in new use cases.
• Utilized tools such as Microsoft Visio, Lucidchart, and Bizagi to create BPMN 2.0-compliant process maps for
improved process visualization and automation.
• Solid understanding of payment products, including real-time payments (e.g., Zelle) and wire transfers, with
expertise in end-to-end transaction processing, settlements, and compliance with SWIFT and ISO 20022 standards.
• Experienced in sanctions and compliance screening, including transactional and static screening processes,
applying regulatory frameworks such as OFAC and FATF, and ensuring adherence to compliance workflows.
• Proficient in monitoring payment transactions, identifying compliance risks, optimizing screening parameters,
and collaborating with stakeholders to enhance operational efficiency and regulatory adherence.
• Skilled in analyzing payment workflows, refining sanctions screening processes, and implementing improvements
to reduce false positives and maintain regulatory compliance.
• Coordinated the integration of billing systems with .NET and Salesforce platforms, ensuring accurate data
synchronization and reporting.
• Comprehensive knowledge of US banking regulatory frameworks, including compliance with Basel III, Dodd-Frank
Act, and other relevant guidelines.
• Facilitated workshops with SMEs to validate requirements and refine processes, ensuring stakeholder alignment and
project success.
• Worked closely with technical teams to support the development of custom PeopleSoft reports, queries, and
interfaces.
• Overseen the design and implementation of data management frameworks and infrastructure, ensuring optimal
performance, scalability, and compliance with organizational standards.
• Identified, managed, and mitigated cross-team dependencies and risks within the SAFe framework to prevent delays
and ensure smooth progress across multiple Agile teams.
• Provided data governance support to accounting teams, ensuring data accuracy, consistency, and compliance with
financial regulations.
• Provided expert guidance to cross-functional teams on testing processes, including the development and execution of
QA/QC plans, defect tracking, and resolution to ensure seamless project delivery.
• Conducted thorough requirement verification and validation for system updates, ensuring business requirements
were accurately captured, documented, tested, and translated into functional specifications, reducing errors and
ensuring alignment with stakeholder expectations.
• Experience working in investment banking, including risk management, portfolio analysis, and structured finance.
• Facilitated vendor negotiations while aligning procurement activities with company policies, ensuring cost-
effectiveness and quality compliance.
• Knowledgeable in trust operations, fiduciary responsibilities, and compliance with trust regulations.
• Conducted comprehensive testing on design prototypes to validate functionality, usability, and alignment with user
requirements, ensuring seamless user experiences.
• Optimized cash management workflows by analyzing cash inflows and outflows within the ERP system, enhancing
liquidity forecasting. Improved real-time reporting and decision-making by optimizing T-SQL queries and enhancing
data models in SSMS (SQL Server Management Studio) for more efficient data warehouse systems.
• Developed and automated Tableau dashboards and Excel reports for key KPIs, financial performance, and
compliance, enhancing stakeholder insights and operational transparency.
• Comprehensive expertise in Credit/Debit/Prepaid card issuing, including deep understanding of tokenization
processes and token resolution methodologies, ensuring secure and efficient transaction workflows.
• Maintained regulatory compliance (HIPAA, FERPA, financial regulations) through proactive audits, accurate record-
keeping, and strategic IT adjustments to support audit readiness and risk management.
• Conducted analysis and validation of contract terms within asset management, ensuring compliance with regulatory
and financial guidelines.
• Demonstrated a strong understanding of capital markets, including financial instruments, trading mechanisms, and
regulatory frameworks impacting corporate banking.
• Hands-on experience with NoSQL databases, including MongoDB and Cassandra, for managing unstructured and
semi-structured data.
• Utilized BPM tools such as Appian, Bizagi, Pega, and IBM Business Automation Workflow to design, automate, and
optimize complex business processes.
• Conducted data mapping, validation, and quality checks during migration to ensure data integrity and consistency in
the Snowflake environment. Conducted process mining and analysis using tools like Celonis to uncover inefficiencies
and enhance decision-making.
• Implemented Slowly Changing Dimensions (SCD) Type 1 and Type 2 in ETL workflows to track historical data
changes and ensure accurate reporting and analytics.
• In-depth understanding of customer authentication mechanisms, transaction authorization protocols, as well as
the clearing, settlement, and reconciliation processes in alignment with Card schemes standards.
• Reasonable expertise in managing disputes, chargebacks, and fraud detection systems, ensuring robust
mechanisms to address customer and merchant concerns while mitigating financial risks.
• Familiarity with the end-to-end lifecycle of card transactions, including seamless integration with payment gateways
and adherence to PCI DSS standards.
• Conducted risk assessments within the PMO, implementing mitigation strategies and maintaining issue logs to ensure
project continuity. Utilized business acumen to evaluate the financial implications of technical decisions, leading to
cost-saving initiatives that positively impacted the project ROI.
• Regularly evaluated InfoSec control levels to ensure compliance with company policies and industry standards,
identifying areas for improvement to enhance data security and minimize risk.
• Led the end-to-end implementation of payment solutions, from requirement analysis through to final deployment,
ensuring compliance with industry standards and seamless integration with existing financial systems.
• Implemented post-implementation OCM reviews to evaluate the effectiveness of change initiatives and identify areas
for improvement in future projects.
• Collaborated with stakeholders to assess capacity tool outputs, providing actionable insights for improving system
efficiency, cost optimization, and long-term resource planning.
• Led payment processing initiatives, optimizing workflows to improve transaction speed, reduce costs, and ensure
compliance with PSD2, AML, KYC, and PCI-DSS standards.
• Managed payment product development, leading product roadmaps and prioritizing features to enhance user
experience and transaction security.
• Developed solution architecture for Power Platform applications, ensuring scalability, security, and compliance with
organizational policies and industry standards.
• Integrated third-party APIs (e.g., payment gateways, push notifications, geolocation services) to enhance
functionality and user engagement across mobile and web applications.
• Focused on usability, ensuring that mockups reflected functional workflows and addressed user pain points to
improve overall system performance.
• Possessed in-depth knowledge of the payments ecosystem (e.g., card networks, digital wallets, ACH, real-time
payments), ensuring seamless product delivery across all channels.
• Leveraged ODM to analyze historical data and refine decision-making models, improving business outcomes and
aligning with strategic goals.
• Coordinated and facilitated JAD sessions, fostering collaboration between business units, IT teams, and key
stakeholders to define project scope and functional requirements.
• Ensured quality assurance by performing validation checks post-migration, verifying the accuracy of Source to Target
Mapping to guarantee successful data integration.
• Implemented an RTM framework for multiple projects to ensure requirements were tracked and validated throughout
the software development lifecycle (SDLC), improving project transparency.
• Analyzed CRM and financial transaction data to identify trends, improve customer engagement, and support fraud
detection and continuous improvement initiatives.
• Established key performance metrics to monitor the effectiveness of the triage process, analyzing data to identify
trends and recommend continuous improvement initiatives.
• Leveraged ServiceNow for asset management, service requests, and maintaining CMDB data integrity, ensuring
alignment with ITIL standards and improving operational efficiency.
• Created and maintained SharePoint sites for various departments, providing intuitive document libraries, lists, and
collaboration tools. Troubleshot SaaS application issues, identifying root causes and implementing solutions for both
functional and basic technical components, minimizing system downtime.
• Performed advanced data analysis and blending in Alteryx, using spatial and predictive modeling to uncover insights
supporting strategic business planning.
• Utilized MS Dynamics 365 data management tools to import, export, and transform data, ensuring accuracy and
consistency across business needs.
• Configured and utilized QMetry's seamless integration with Jira for defect tracking, test management, and project
collaboration.
• Implemented data security measures, including encryption and access controls, to safeguard sensitive information
and ensure compliance with security policies.
• Enabled efficient data transfer across APIs and services by implementing data serialization techniques using JSON and
XML. Utilized process engineering techniques, such as process mapping and performance monitoring, to enhance
team productivity and improve key performance indicators (KPIs).
• Utilized Confluence to manage detailed project documentation (e.g., meeting notes, agendas, minutes, requirements
specifications, change logs, and training materials), ensuring transparency and facilitating collaboration across teams.
• Developed project artifacts aligned with data governance requirements, supporting decision-making and
maintaining project accountability.
• Designed and automated workflows using Microsoft Forms and Power Automate to capture user inputs and
populate SharePoint lists dynamically, ensuring accurate and efficient data management.
• Conducted data-driven analysis to support asset management strategies, using tools like SQL and Python for
accurate reporting and insights.
• Performed detailed gap analysis by assessing current (As-Is) business processes against future (To-Be) objectives,
delivering documentation that outlined key changes, risks, and potential enhancements for future implementation.
• Developed comprehensive use cases and test scenarios to validate business functionality within the ERP system,
ensuring requirements were met and systems were ready for Go-Live.
• Led training sessions for SSA staff on best practices for system usage and implementation while also mentoring junior
analysts in data visualization techniques using Tableau, enhancing overall team proficiency and effectiveness.
• Managed individual and team assignments, ensuring tasks were coordinated to meet project requirements and team
capabilities.
• Ensured that lessons learned from IT disasters aligned with compliance standards and audit requirements, reducing
regulatory risks.
• Monitored and reported on PLM system performance, identifying opportunities for optimization and driving
continuous improvement initiatives.
• Collaborated with mortgage finance teams to analyze loan application data, assess credit risk, and develop models
for predicting default rates.
• Enhanced ERP configurations and mortgage processing workflows to improve system usability, financial accuracy,
and customer experience, conducting feasibility studies and technical design proposals for process optimization.
• Collaborated with stakeholders to define business requirements, establish clear project goals, timelines, and
deliverables, and translate requirements into functional specifications, ensuring alignment with project objectives
during the early stages of the SDLC, following Waterfall methodology.
• Documented business processes using MS Visio, ensuring accurate representation of workflows.

Client: Sonata Software, Redmond, WA. Nov 2017 – Dec 2021

Role: Business System Analyst - Healthcare
Responsibilities:
• Collaborated with stakeholders to gather, prioritize, and document healthcare business requirements through
workshops and interviews, ensuring alignment with processes and financial technology solutions.
• Developed high-fidelity prototypes and wireframes, allowing stakeholders to interact with the mockups and provide
feedback before development.
• Managed integration of SAP with third-party systems, improving data consistency and operational efficiency across
departments.
• Designed and implemented workflows in Appian BPM to automate complex business processes and improve
operational efficiency.
• Developed customized solutions using ICR/OCR tools for document recognition and automated data extraction from
scanned or digital documents.
• Monitored and ensured security, compliance, and performance of cloud and SaaS solutions through regular audits
and performance assessments.
• Applied BPMN 2.0 standards to document and streamline business operations, supporting process automation
initiatives using tools like Power Automate and ServiceNow.
• Documented and reported test results for verification, SIT, and UAT phases, providing actionable insights to
stakeholders and project teams.
• Analyzed system performance and resource utilization using capacity tools to identify bottlenecks, optimize
infrastructure, and ensure scalability for business operations.
• Identified potential risks within the HP Quality Center/ALM process and conducted post-mortem analyses for IT
incidents, implementing mitigation strategies and identifying root causes to prevent recurrence, ensuring projects
remained on track and aligned with organizational goals.
• Created and maintained detailed process flows, including Source to Target Mapping documents and technical
designs for data migrations and healthcare ERP implementations, using tools like Lucidchart to provide clear visual
representations of current and future state healthcare processes.
• Conducted data analysis on healthcare datasets using T-SQL, Excel, VBA, and Python, creating custom reports and
dashboards to deliver actionable insights while ensuring data accuracy and compliance.
• Developed Tableau and Power BI dashboards to track KPIs aligned with business goals, integrating healthcare data
from CSV files, Excel, and external databases, and using data insights to recommend actions for optimizing
performance.
• Conducted data analysis and reporting to provide insights into legal spend, resource allocation, and case outcomes.
• Utilized SQL and NoSQL reporting capabilities to create insightful dashboards and reports for business decision-
making.
• Conducted website migrations and upgrades to newer SharePoint versions, ensuring minimal downtime and
seamless transitions.
• Led the migration of legacy systems to AWS cloud, leveraging containerization technologies like Docker and
Kubernetes to ensure scalable and efficient deployment. Configured secure CI/CD pipelines and implemented robust
security measures to protect sensitive data during and after migration.
• Monitored and optimized query performance in Snowflake post-migration to enhance data accessibility and reporting.
• Automated workflows using Power Automate and developed reusable Alteryx macros to enhance efficiency and
consistency across business functions and projects.
• Developed standardized templates and workflows for contract management, enhancing efficiency and consistency
across business units and improving documentation practices.
• Implemented ITIL best practices to streamline incidents, problem, and change management processes, reducing
service disruptions and improving overall IT service delivery.
• Conducted BPR-driven process analysis using data insights, enabling the identification and elimination of bottlenecks
to optimize workflow efficiency.
• Optimized SCD workflows by automating the detection of changes in source data, reducing processing time and
improving data consistency.
• Managed IT service requests and escalations, ensuring timely resolution and adherence to SLAs by coordinating with
cross-functional teams and utilizing ITSM tools such as ServiceNow and Atlassian’s JIRA, while maintaining accurate
project documentation in ServiceNow to record progress, decisions, and changes, ensuring transparency and
compliance for future reference and audits in a healthcare context.
• Regularly reviewed and updated documentation to reflect system and operational changes, ensuring accurate and
relevant documentation aligned with business requirements.
• Acted as a liaison between development teams, healthcare vendors, and stakeholders, including utilizing Salesforce
to track client interactions and project progress, ensuring clear communication and effective issue resolution
throughout the project lifecycle.
• Used SAFe-compatible tools like Jira Align (or Rally) to track program progress, manage backlogs, and provide
stakeholders with transparent, real-time updates on performance and objectives.
• Ensured data accuracy and consistency within the data warehouse by performing regular audits, data validation, and
troubleshooting.Automated repetitive tasks and approvals using BPM frameworks, resulting in a 30% increase in task
completion speed.
• Ensured alignment of IT SOPs with industry best practices, enhancing operational efficiency and maintaining
compliance with organizational standards.
• Integrated the RTM with project management methodologies (e.g., Agile, Scrum,Waterfall) to align requirements with
sprint planning and delivery cycles, ensuring a consistent approach to tracking.
• Assisted in the customization and configuration of CRM systems to meet specific business needs, streamlining
processes and improving operational efficiency
• Provided post-Go-Live support in healthcare settings, including tracking issues, updating documentation, and
ensuring the project met ongoing healthcare business needs.
• Conducted thorough troubleshooting of healthcare application problems, identifying root causes and implementing
effective solutions to enhance system reliability and patient care.
• Interpreted healthcare policies and technical documentation, including HIPAA regulations, to ensure compliance and
provide accurate guidance for system implementation.
• Developed and implemented change management processes for multi-module sstems, ensuring that updates and
modifications were communicated effectively and did not disrupt system integrity.
• Integrated SharePoint with Microsoft Office 365 applications such as Teams, OneDrive, and Outlook to streamline
communication and document sharing across the organization.
• Led process engineering initiatives by mapping As-Is workflows, performing gap analysis, and defining the To-Be state
with input from business and technical teams to drive continuous improvement.
• Conducted independent evaluations of healthcare processes and provided actionable recommendations to enhance
efficiency, patient outcomes, and workflow improvements.
• Supported the creation, submission, and approval of project documentation in Confluence, including meeting
agendas, minutes, and reports relevant to healthcare projects, ensuring all stakeholders had access to up-to-date
information.
• Migrated legacy content and data to newer versions of Drupal and SharePoint, minimizing downtime and ensuring data
integrity.
• Successfully consolidated data from multiple databases into MongoDB, designing optimized schemas and ensuring
seamless integration with existing applications. Utilized MongoDB Atlas for managing clusters, ensuring high
availability and security throughout the transition process.
• Compiled detailed reports, including testing outcomes, session notes, and change management documents to support
healthcare project decisions.Developed organizational charts in Visio to streamline team structure visualization and
facilitate effective resource management.
• Worked with QA teams to develop test cases, document defects, and perform post-production validation, utilizing JIRA
for defect tracking and resolution.
• Supported the migration of legacy data into new PLM systems, ensuring accuracy and completeness while minimizing
business disruption.
• Understood the factors that influence the choice of SSDLC methodologies, such as project size, complexity, and
stakeholder requirements. Designed and maintained comprehensive disaster recovery plans to ensure business
continuity in the event of system failures or data breaches.
• Adhered to project data governance frameworks by following established methodologies (Agile, Waterfall) and
utilizing required templates for documentation, ensuring consistency and compliance across all project phases.
• Facilitated collaboration between healthcare departments and cross-functional teams, including developers, QA
engineers, and product managers, ensuring alignment and timely delivery of project objectives.
• Automated data syncing and updates between ServiceNow, CMDB, and other backend systems, reducing manual
intervention and improving data consistency for analytics.
• Ensured data accuracy and integrity in asset management systems, maintaining compliance with industry regulations
• Acted as a primary resource for SSA consultation in healthcare applications, guiding cross-functional teams on
application updates and feature rollouts, resulting in smoother transitions and improved user satisfaction.
• Applied Agile methodologies in healthcare projects using Azure Devops & using Visual Studio Team Services (VSTS),
supporting iterative releases, continuous improvement, and mentoring junior team members in business analysis
responsibilities.

Client: LTI Mindtree Limited, India. Aug 2015 – May 2017

Role: Senior Business Analyst
Responsibilities:
• Utilized Salesforce to communicate complex user and business needs effectively, translating them into actionable
technical requirements and documentation for clear understanding by system users and technical teams.
• Created and maintained stored procedures and functions using T-SQL, ensuring data accuracy and consistency for
regular reporting and data analysis tasks. Experienced in analyzing and troubleshooting database performance issues
in both relational and NoSQL environments.
• Gathered and documented detailed business requirements from stakeholders, converting them into Atlassian’s Jira
stories and process maps.
• Developed and documented Standard Operating Procedures (SOPs) by translating complex IT processes and
technologies into clear, actionable guidelines for diverse teams.
• Acted as a liaison between business and technical teams to gather requirements, resolve concerns, and ensure
design solutions aligned with functional needs, resulting in smooth project alignment and success
• Led Organizational Change Management (OCM) efforts by developing and implementing change management plans,
including communication, training, and stakeholder engagement strategies.
• Managed the extraction of data from multiple heterogeneous sources such as databases, flat files, and APIs, ensuring
seamless integration into the ETL process.
• Conducted periodic reviews and updates of AID/wiki to ensure the content remained current with the latest system
capabilities. Performed post-incident reviews to evaluate disaster recovery efforts, identifying lessons learned and
areas for improvement in future responses.
• Assisted in the implementation of BPMN 2.0 models within Agile project environments, ensuring process
consistency and adaptability to evolving business needs.
• Integrated Microsoft Forms and Power Automate with SharePoint to streamline data collection processes, enabling
real-time updates and centralizing information in organized SharePoint lists.
• Implemented data governance practices within Power Platform solutions and managed access controls to ensure
compliance with organizational security policies and InfoSec standards.
• Applied system design best practices to convert business requirements into detailed technical specifications.
Developed SQL queries to validate data accuracy during testing and deployment, ensuring seamless stakeholder
approvals and alignment with development teams.
• Worked closely with UI/UX designers to translate business requirements into intuitive and user-friendly interface
designs, enhancing user experience.
• Monitored ERP and SAP system performance post-implementation, addressing real-time issues during Go-Live,
resolving technical problems, applying patches, and implementing system enhancements to ensure smooth operation
and user satisfaction.
• Developed process diagrams, BRDs, FRD, Data Mapping and functional specifications to address business
challenges, facilitated JAD sessions, and documented outcomes in Confluence to bridge the gap between business
objectives and technical execution, securing stakeholder buy-in.
• Created conceptual data models to visualize relationships between key business entities, facilitating better
understanding and communication of requirements to technical teams.
• Worked closely with ETL and development teams to implement Source to Target Mappings, ensuring data
transformation followed defined rules and supported business objectives
• Supported regular audits of the CMDB to identify and rectify discrepancies, ensuring up-to-date data for accurate asset
tracking and configuration management.
• Applied Agile methodologies like Scrum and Kanban using Azure DevOps and ServiceNow to lead daily stand-ups,
manage timelines, allocate resources, and ensure continuous improvement and alignment with project objectives.
• Initiated continuous improvement processes for the RTM based on lessons learned from previous projects, leading to
refined requirements gathering and tracking practices for future initiatives.
• Coordinated with technology teams to ensure that developed solutions matched technical requirements and
facilitated successful UAT using Azure Devops by guiding teams through validation processes.
• Applied SSDLC methodologies to enhance collaboration and communication between project management and
technical teams, ensuring alignment with project goals.
• Successfully integrated REST APIs into applications, leveraging JSON and XML for seamless data exchange and
ensuring interoperability across systems.
• Leveraged Tableau, CRM systems, and data profiling tools to generate detailed reports on customer interactions,
financial performance, and data quality, providing actionable insights and recommendations for decision-making and
process improvements.
• Conducted detailed analysis of regulatory policies and business requirements to drive informed decision-making,
identify cost-saving opportunities, and implement process improvements for automated systems.
• Developed ERP system reports and dashboards, delivering real-time business insights for stakeholders to support
informed decision-making.
• Utilized Excel pivot tables and advanced formulas to track project KPIs, milestones, and resource allocation, ensuring
accurate reporting and proactive risk management.
• Assisted in the creation and validation of test cases aligned with functional requirements, ensuring project success
and system functionality.
• Customized Visio templates to standardize diagram formats across the organization, ensuring uniformity and
professional presentation.
• Performed endpoint validation using Postman (or similar tools), ensuring alignment with functional requirements and
capturing key API interactions for user story refinement.
• Developed comprehensive written communication materials, explaining technical processes and solutions in a way
that was accessible to non-technical users.

Client: Genpact, India. June 2013 – Jul 2015

Role: Junior Business Analyst – Fraud
Responsibilities:
• Conducted thorough reviews of transactional data to identify potential fraud threats, leveraging SQL for data extraction,
validation, and cleansing to ensure high-quality data analysis. Analyzed large datasets to uncover patterns and trends
related to financial fraud, presenting actionable insights to senior management through Tableau visualizations.
• Developed and maintained real-time dashboards and alerts using Tableau, Splunk, and Kibana to monitor KPIs,
detect anomalies, and streamline fraud reporting processes, enabling faster and more accurate decision-making.
• Designed and implemented fraud detection rule sets, scoring models, and algorithms within enterprise systems,
utilizing statistical techniques and predictive analytics to prioritize high-risk transactions for further investigation and
ensure proactive mitigation.
• Integrated Visio diagrams with other Microsoft Office tools, such as embedding diagrams into Word and PowerPoint
presentations for seamless reporting.
• Collaborated with cross-functional teams to document As-Is processes and define To-Be workflows, gathering
business requirements through workshops and translating them into actionable technical specifications to drive
system enhancements and process improvements.
• Developed and deployed workflow solutions using BPM platforms, reducing process cycle times by 25% and improving
operational efficiency.
• Conducted gap analysis and process optimization using BPMN 2.0 methodologies to identify areas for improvement
and enhance operational performance.
• Partnered with compliance teams to ensure adherence to regulatory standards and audit requirements, coordinating
with legal and law enforcement teams to provide data evidence for investigations and legal proceedings.
• Conducted root cause analysis on identified fraud cases to determine system vulnerabilities, recommend corrective
actions, and implement strategies to mitigate financial risks.
• Optimized fraud detection processes by integrating data-driven insights from CRM platforms, enhancing customer risk
assessments and retention strategies. Developed ad hoc reports and dashboards to support investigations of
suspicious activity and inform decision-making.
• Skilled in leveraging tools like Power BI, Tableau, and custom scripts to connect relational and NoSQL databases for
advanced analytics and visualization.
• Designed and executed QA test plans for system changes, validating functionality, compliance, and alignment with
business objectives, while conducting post-deployment reviews to gather insights for continuous improvement.
• Provided training and support to end users on fraud detection tools, data analysis techniques, and advanced Excel
functionalities (e.g., pivot tables, VLOOKUP), improving team capability and decision-making accuracy.
• Monitored and updated fraud detection algorithms based on emerging threats, ensuring proactive fraud mitigation and
improved system efficiency.
• Created detailed reports on fraud trends and mitigation efforts, delivering findings to senior stakeholders and
recommending strategic enhancements to fraud prevention frameworks.

Certifications:
• IIBA Certified Business Analysis Professional (CBAP)
• Agile Scrum Master Certified
• Lean Six Sigma Green Belt Professional and Lean Six Sigma White Belt Certified
• Python for Data Science and Machine Learning Bootcamp
• PL-300 certification: Microsoft Power BI Data Analyst
• Project Management Essentials Certified(PMEC)
• Salesforce Administrator & Salesforce Associate Certified
• Azure Devops Fundamental for Beginners
• AZ-104 Microsoft Azure Administrator
• Azure Fundamentals for Beginners
• ITIL 4 Awareness, ITIL Foundation 201
• Business Analytics with Excel