Divya Chowdary

rdivya23830@gmail.com | +1 (682) 251-0828 | LinkedIn

PROFESSIONAL SUMMARY
 A detail-oriented professional with 9+years of diverse experience, possessing strong business analysis skills,
including in-depth knowledge of the Software Development Life Cycle (SDLC) and practical experience with
RUP, Waterfall, and Agile methodologies.
 Experience in the Banking, Retail, and Healthcare domains.
 Highly skilled in leading productive Joint Application Development (JAD) sessions, collaborating effectively with
SMEs, System Architects, Software Developers, and QA teams throughout project meetings.
 Experienced in data migration, encompassing design, extraction, cleansing, loading, and verification stages.
 Proficient in creating UML diagrams, including Use Case Diagrams, Activity Diagrams, State Chart Diagrams,
and Sequence Diagrams, with hands-on experience in Supply Chain Management (SCM).
 Highly skilled in performing User Acceptance Testing, SWOT analysis, cost-benefit analysis, and ROI analysis.
 Strong experience in writing SQL for data analysis and reporting, with proficiency in data visualization tools such
as Tableau and Power BI.
 Proficient in utilizing industry-standard tools like JIRA, Confluence, Modern Requirements, MS Office Suite for
collaboration, analysis, and documentation.
 Comprehensive understanding of organizational frameworks that assist in mapping AS-IS and TO-BE models using
GAP analysis, planning, and monitoring effective approaches to address business problems, needs, and
opportunities.
 Skilled in SAP process optimization, driving efficiency and accuracy in operations through data analysis.
 Adept at leading cross-functional teams to identify opportunities for process improvement, re-engineering
workflows, and enhancing organizational efficiency.
 Skilled in setting up CI/CD pipelines in Azure DevOps to automate build and release management, improving
deployment efficiency and minimizing errors.
 Skilled in identifying data requirements, preparing cross-functional diagrams, data flow diagrams, data analysis,
data mapping, data mining, data modeling, ER diagrams, process mapping, and BPM.
 Collaborated with data architects to convert business requirements into technical specifications and supported the
design of data models as well as the development of metadata for data warehouses and analytical reporting.
 Proficient in transforming business requirements into functional specifications, focusing on workflow analysis and
design, business process reengineering, user interface design, portal design and process flow modeling.
 Acted as a liaison between business units, IT teams, and external vendors to ensure alignment on project objectives,
timelines, and deliverables.
 Managed and tracked requirements of the Application Lifecycle using HP ALM.
 Conducted requirements elicitation with the client and prepare Business Requirement (BRD) and Functional
requirement document (FRD) based on the requirement analysis and impact analysis
 Proficient in API integration using JSON, XML, SOAP, and REST APIs, along with expertise in ETL using
Informatica for data warehousing and BI tools like Business Objects.
 Proficient in SAS for statistical analysis, predictive modeling, and data mining, with hands-on experience in
developing dashboards, generating business reports, and performing ad-hoc analysis to support strategic decision-
making.
 Adept at defining and tracking Key Performance Indicators (KPIs), ensuring alignment with business objectives,
and optimizing performance metrics to support strategic decision-making.
 Proven experience in designing, implementing, and optimizing Integrated Voice Response (IVR) and Interactive
Routing (IR) systems to enhance customer interaction and operational efficiency.
 Expertise in collaborating with UI/UX teams to design and deliver intuitive interfaces that align with user needs and
business objectives.

EDUCATION
 Bachelor’s in business administration || K L university || India (April 2012)
 Master’s in business Analytics || NYIT || USA (May 2019)
TECHNICAL SKILLS

Languages : Python, Java, R, SQL

Analytics and visualization: MS Excel - VLOOKUP & Pivot Tables, Tableau, Power BI, SAS
Packages : MS Office (Word, Excel, PowerPoint), MS Visio, MS Project
Project Management tool : SharePoint, JIRA, Confluence
Databases : Oracle, MS SQL server, MS Access
Operating Systems : Windows, UNIX
APIs & Integration : RESTful APIs, JSON, XML, Salesforce
Cloud : AWS, Azure
UX & Product Design : Lucid chart, Figma, draw.io
Methodologies : Agile, Scrum, Waterfall, JAD UML, RUP, BPM.
Code Management : Git, Bitbucket

PROFESSIONAL EXPERIENCE
Sr Business Analyst Aug 2022-
present
Optum | Atlanta, GA

 Gathered business requirements and contributed to the design and development of various healthcare modules,
including BPA, EPSDT, EDMS, EDI, Claims, Financials, Recipient, Prior Authorization, and Managed Care.
 Integrated healthcare clinical reporting data while adhering to industry standards such as ICD, CPT, LOINC, and
HIPAA, ensuring seamless compatibility with HL7.
 Integrated data from multiple sources into the EHR system's data layer, utilizing extensive EHR knowledge to enable
seamless data access and analysis.
 Created, assigned, and managed bug and defect tickets in JIRA to track and resolve issues efficiently.
 Analyzed engineering product support issues documented in JIRA, provided advisory support to Client Services
teams, and facilitated quick resolution while leveraging the opportunity for team training.
 Ensured all project artifacts complied with HIPAA 5010 policies and guidelines, while also working on EDI
transactions.
 Collaborated with healthcare SMEs to gather requirements and gain insights into the healthcare management system,
translating them into actionable technical specifications.
 Developed and implemented statistical models and forecasts using SAS to support business planning, risk
assessment, and predictive analysis.
 Led ETL modernization initiatives by setting clear objectives, evaluating tools, and collaborating with IT leadership
to define project scope, goals, and deliverables.
 Assisted business and functional teams in developing, documenting, and analyzing functional and technical
requirements within FACETS.
 Proficient in writing complex SQL queries using Common Table Expressions for data analysis and transformation.
 Maintained data accuracy and reliability in reporting by utilizing SQL queries to validate and cleanse data.
Conducted data integrity checks, identified duplicates, and addressed inconsistencies and errors.
 Assigned and tracked tasks within the development team, ensuring project progress aligned with Agile methodology.
 Converted high-level business requirements into Process, Workflow, and Data Flow Diagrams using MS Visio to
enhance the understanding of business processes.
 Conducted detailed gap analyses to compare client requirements with base system design, identifying potential areas
for enhancement.
 Developed and implemented statistical models and predictive analytics using SAS to support business planning and
risk assessment.
 Utilized Power BI to analyze real-time patient enrollment data and performance metrics.
 Assisted in creating test plans and participated in user acceptance testing to validate system improvements for
functionality and usability.

Sr Business Analyst Dec 2020- Aug

2022
Capital One | Dallas, TX

 Involved in the application development for credit checks and finance management, enabling features such as online
loan applications, monthly statement views/downloads, and bill payments.
 Translated business requirements into functional specifications and user stories by creating detailed documents that
defined desired system behavior. Agile project management software facilitated tracking and managing user stories.
 Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos,
and other Scrum-related meetings.
 Collaborated with cross-functional teams to ensure seamless integration of the real-time payment system with
existing banking infrastructure.
 Analyzed customer satisfaction scores using Microsoft Excel, identifying patterns, correlations, and actionable
insights to improve customer experience and drive retention.
 Developed in-depth knowledge in Investment Banking, Mortgage Loan Origination, Loan Servicing, Brokerage
Services, Retail Banking, Wealth Management, and Credit Risk Fundamentals.
 Collaborated closely with Investment and IT teams to identify areas for operational and system enhancements across
processes like Investment Sourcing and Portfolio Management.
 Experienced in analyzing business requirements, performing Gap Analysis, and segregating them into high-level,
low-level Use Cases and Activity Diagrams using MS Visio, following UML methodology to define Data Process
Models.
 Analyzed existing data structures, data sources, and data quality to ensure accurate and meaningful reporting.
Identified key performance indicators (KPIs) and metrics for tracking on the upgraded dashboard.
 Created dynamic UML sequence diagrams to illustrate the flow of data and interactions between system components.
 Extracted, cleansed, and transformed transaction data using SQL, ensuring accuracy, consistency, and data integrity
for reporting and analysis.
 Collaborated with development teams to implement SAP solutions, ensuring proper integration between different
modules and alignment with business goals.
 Leveraged Power BI to design interactive dashboards and reports, effectively conveying insights to stakeholders.
 Drove Agile product development processes, incorporating user feedback into iterative UI/UX design improvements,
and deploying solutions using AWS-hosted pipelines.
 Create UAT test cases, organize and facilitate UAT testing, track test results, and work with the scrum master and
agile team to resolve issues.

Business System Analyst June 2019- Dec 2020

Lowes | Charlotte, NC
 Implemented an ETL data pipeline to optimize data processing, enhance efficiency and minimize potential data
management challenges.
 Collaborated closely with Project Management, development, and QA teams in an agile software development
process, working within five-week iterations.
 Identified patterns, market trends, and correlations within the data to support the development of new marketing
strategies for a multinational retail corporation.
 Worked with stakeholders from various departments, including sales, inventory management, and customer service,
to understand their specific challenges and gather requirements.
 Utilized JIRA for assigning tasks, managing user stories, and maintaining requirement traceability Matrix (RTM).
 Monitored and supported SAP implementations, resolving issues related to production, inventory, and warehouse
management processes.
 Assisted Project Managers, development, and QA teams to ensure that business objectives were met and deliverables
were completed within the specified budget, quality, and timeline.
 Extracted data using SQL queries for table creation, modification, and database updates based on requirements.
 Performed data cleaning and transformation using Python and SQL to ensure high data quality and consistency.
 Employed Tableau calculations and formulas to derive critical metrics such as total revenue, product sales, and age
group distributions, providing valuable business performance insights.
 Delivered interactive dashboards with an intuitive UI, increasing stakeholder adoption and engagement by 25%.
 Designed and created comprehensive analytical reports and interactive dashboards using Tableau, SQL, Excel, and
other data management tools.
 Utilized wireframes and prototypes to align stakeholders on the vision for product features, enabling faster decision-
making and reducing rework cycles.
 Supported the implementation and management of Warehouse management systems (WMS) for vendor selection,
purchasing, supply chain, logistics, receiving, QA, warehousing, and distribution.
 Collaborated with solutions architects to define technology strategies, roadmaps, and platform architecture for
integrating WMS with ERP systems.
 Developed Logical Processes and Data Models, including diagrams and supporting documents, detailing essential
business elements, relationships, and Source Target Mapping (STM) for information exchange formats.
 Identified and resolved issues or discrepancies during the testing phase, working closely with the development team
and vendors to implement necessary fixes and enhancements.
 Supported the creation of interactive prototypes for usability testing, ensuring iterative improvements based on real-
world user feedback.

Business Analyst May 2013 - July 2017

Honeywell | India
 Facilitated requirement elicitation meetings with product owners and operations teams, meticulously documenting
all details in JIRA.
 Managed project scope to ensure successful delivery, aligning with business expectations and established timelines.
 Developed and implemented a customized RUP approach, engaging with various stakeholders through interviews
and workshops to gather and document requirements effectively.
 Collaborated with development teams and stakeholders to identify detailed modifications required for the data
warehouse, including source-to-target mapping.
 Launched Salesforce CRM platform, increasing operational efficiency by 30% and improving user adoption across
B2B and B2C channels.
 Led cross-functional teams to gather requirements, ensuring product features aligned with the customer journey
while improving pricing accuracy and delivery workflows.
 Prepared stakeholder analysis documents and created a RACI matrix to outline stakeholder roles and significance.
 Defined the product roadmap for migrating to Salesforce CRM, integrating features like order history, customer
insights, and supply chain tracking.
 Conducted impact analysis on existing inventory management and CRM systems to assess the implications of
proposed changes.
 Collaborated directly with end users and cross-functional business teams to interpret, clarify, and document
integration details and process changes within the ERP system.
 Led Joint Application Development (JAD) sessions with internal stakeholders to resolve outstanding issues and
address project bottlenecks.
 Performed cost-benefit analysis to evaluate the feasibility and impact of process optimization initiatives.
 Prioritized, groomed, and sequenced backlogs of epics and user stories according to business value throughout
release and sprint planning cycles.
 Gathered, elicited, analyzed, communicated, and documented comprehensive requirements, including e-commerce
needs, and compiled them into a Use Case Specification Document (UCD).
 Utilized Tableau to create visualizations that tracked metric fluctuations during testing phases, providing insights
into potential sales drivers.
 Monitored user behavior and feedback post-launch to identify opportunities for UX enhancement.
 Developed UML diagrams using Microsoft Visio for clear project visualization.
 Assisted end-users during User Acceptance Testing (UAT) to ensure the final product met their requirements.