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Esl Restaurant

This document provides a comprehensive hostess and waiter/waitress speech guide for a restaurant setting, including greetings, seating procedures, menu presentation, ordering drinks and food, handling issues, clearing tables, and presenting the check. It contains various phrases and questions to facilitate customer interaction and ensure a pleasant dining experience. The content is structured into sections for easy reference during service.

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jmarchena
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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13 views4 pages

Esl Restaurant

This document provides a comprehensive hostess and waiter/waitress speech guide for a restaurant setting, including greetings, seating procedures, menu presentation, ordering drinks and food, handling issues, clearing tables, and presenting the check. It contains various phrases and questions to facilitate customer interaction and ensure a pleasant dining experience. The content is structured into sections for easy reference during service.

Uploaded by

jmarchena
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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HOSTESS SPEECH

WELCOME

• Buenas noches, señor, y bienvenido al restaurante (nombre).


• Welcome to our restaurant.
• Thank you for joining us this evening at (name of restaurant)
• Hello, welcome to (name of restaurant) how many people will be dining today?
• Hello, may I have the name on the reservation?
• Do you have a reservation?
• Under what name is your reservation?

BEING SEATED
• Table for ...?
• How many of you are there?
• How many in your party?
• How many are you?
• How many people will join you?
• Would you follow me to your table, please?
• Please follow me, I show you to your table?
• May I show you a table?
• I’ll take you to your table.
• Please come this way please.
• Any food allergy?
• Where would you like to be seated, in the restaurant or out there/here in the terrace?
• Where would you like to seat?
• You can choose your seat.
• Seat where you like.
• Here is your table.

GIVE MENU
• Here are your menus, this is drink menu, and would you like to order your drinks now?
• Can I start you off with some cocktails while you are looking over the menu?
• Here is your table, and now may I take your drink order while you are considering what to have for dinner?
• Can I take your coat?
• May I recommend today’s special.
• Today’s special is (food)
• Its catch of the day, it comes with rice, beans, pico de gallo, served with\ accompanied by corn tortillas.
• The waiter/ waitress will be with you in a moment.
• The waiter/ waitress will be here shortly.
• The waiter/ waitress will be here to get your breakfast/meal/dinner order.
WAITER / WAITRESS SPEECH

• Good morning, welcome to (restaurant), my name is ____.


• I will be your waiter / waitress / server, it’s a pleasure to assist you with your needs.

ORDERING DRINKS AND FOOD.

• Have you had enough time to look over the menu?


• Would you like to order now?
• Are you ready to order your food??
• Can I start you off with anything to drink?
• May I get you anything to drink?
• Anything to drink?
• Any other drink?
• Can I get you a drink?
• Can I bring that to you on the rocks, or would you like it blended?
• Would you like any appetizers today?
• Would you like anything to drink with your meal?
• Can I get you anything else?
• Would you like to order anything off the appetizer menu?
• Would you like an appetizer?
• Do you want a salad with it?
• Do you want vegetables with it?
• Our specialty is grill fish.
• How would you like your steak? (rare, medium, well done).
• How do you want the steak cooked rare, medium, or well done?
• Would you like your salad brought to you with your entree, or would you like it served now?
• What kind of dressing?
• What can I get you?
• Would you like anything else?
• Will there be anything else that I can get you?
• Would you like to order anything else?
• Will that be all?
• May I repeat your order, for appetizer… To drink.. For entrees/ main course.
• All of our entrees/main courses come with a choice of soup or salad.

TO RETURN WITH THE MEAL


• I’ll get on that right away!
• I’ll be right back with that.
• I’ll be right back with your meals.
• Your meals will be here shortly.
• Here are your meals. If you need anything else just ask. Have a nice meal.
• Here you are, enjoy your meals.

• So, how was your meal?


• Is everything all right?
• Did you enjoy your meals?
• Did your meal meet with your approval?
DEALING WITH PROBLEMS

• I’m so sorry about that…


• I’m sorry I’ll get the chef warm it up for you.
• Let me take it back for you. (take it back = return it to the kitchen)
• Let me change it for you.
• Good, sir. I will take care of that right away.
• I am sorry that I misheard you.
• I will get straight back to you with your waffles.
• I’m sorry I’ll get the chef to make you another one.
• I’m sorry there must have been a mix up.
• I’m sorry sr, but I repeated your order.

CLEAR UP THE TABLE

• May I take your plates?


• May I clean up your table?
• May I clear empty plates?
• May I clear away your plates?

AFTER MEAL.

• May I interest you in some dessert?


• Would you like some dessert?
• Do you want some dessert?
• Would you like to split a dessert?
• Would you like to finish your evening with us with some dessert?
• How about a dessert to top off that wonderful meal?
• Can I bring you some coffee or tea with your dessert?
• Can I bring you anything else?

THE CHECK.

• Here is your bill Sr.


• I’ll bring you the bill right away.
• We accept all major credit cards.
• Will you be paying cash?
• Would you like the bill?
• We hope you enjoyed your visit, Mr/Ms {guest name}, see you again soon!
• Thank you for visiting us, we hope you have a great rest of the day.
• It was great having you over once again, we hope to see you soon!
• It was great having you here, come back soon.
• Remind me your room number, please.
• Can you please tell me your room number?

OTHERS

• I let him know you enjoyed your meal. / I’m sorry but we only have (still water)

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