Prashant Mukundrao Jadhav

Assistant Manager Customer Service

+919860679856 . prashant15375@gmail.com , www.linkedin.com/in/prashant-jadhav-05a236329,

AP – Parinche, Tal – Purandar, Dist. - PUNE, India – 412311.
SUMMARY  SKILLS
I am an accomplished Assistant Manager of Customer Service with 19 years of proven expertise in
 SAP S4 Hana SD module super
customer service, sales order management, logistics operations, warehouse, and inventory
user
management. Skilled in SAP S4 Hana, I consistently achieve KPIs exceeding 95% OTIF and
 SAP configuration, customization,
demonstrate strong leadership that has earned me multiple awards. My goal is to continue driving
and integration.
exceptional customer satisfaction and operational efficiency .
 MS Office: Word, Excel
(Formulas, Pivot tables, charts),
EXPERIENCE PowerPoint, Outlook
Assistant Manager - CSD (South, West & North region) Pune  Data analysis, business reporting,
Provimi Animal Nutrition India Pvt. Ltd. Group of Cargill 08/2019 -10/2024 Every Angle, BI reports
A leading company in animal nutrition, part of Cargill Group  Accounting, bank entries,
reconciliation statements, vendor
 Customer Service order Management payment
 Execute customer service strategies, Reviewed daily pending orders for all India ABC  Taxation: GST reconciliation, VAT
customers, Collaborate with stakeholder to ensure order TAT. Managed FEFO. queries, customer queries
 Collaborate with planning team to ensure timely material arrangement and fulfil orders as  Audit expertise: Compliance
per forecast. Improved customer service experience and facilitate organic growth. auditing, operational auditing,
 Handled basic issues and problem under direct supervision, Documented each complaint corporate audit reporting
in SAP, collaborated with responsible team, set task for timely resolution with RCA and  Training: Safety, SAP, master
implemented CAPA to achieve target less than 0.1%. Develop service procedures, policies data, etc.
and standards. Delivering key KPIs including OT-IF >95% constantly.  Project coordination
 Return expired goods credit note completion within 15 days. Shared supporting data,  Process improvement techniques
reports and set process to complete on time.  Staff mentoring
 SAP Expertise SD Module S4 Hana  Customer relationship building
 Managed all India branches daily sap issues, training, operation resolving error efficiently.  Logistical planning
 New model implementation, GST migration/TDS implementation, Opti E-inv, E-waybill  Inventory management systems
integration, master data updates, mass updates. New roles, Participate SW UAT to ensure
quality and accuracy.  ACCOMPLISHMENTS
 Finance Management and Accounting
 Honoured with Best Branch (All
 Managed customer invoices and Payments C2C, Minimize days sales outstanding (DSO), India) Award 2019 and 2023 for
Reconciled complex accounts for credit control. exceptional performance.
 Settlement of Credit Notes within the agreed time. Follow up for Approvals of management.  Super User in SAP
 Processed Daily cheque filling, collaborated with team to develop strategies for efficient Implementation of S4 Hana (Silver
cheque collection, Action for long pending AR balance, Security cheques record. certification, Project Lotus).
 Petty cash management- recording expenses, vouchers with 100% accuracy.  Support to management in
 Maintained accurate and up-to-date records, compliances and regulatory adherence. resolving VAT assessment, GST
 Inventory and Warehouse Management Notice by providing historic
 Regular monitoring Red-orange catg. Material to liquidate before expiry. reports timely.
 Collaborated with planning team for timely material arrangement. Avoided overstocking.  Provided continuous service
 Pre-plan Import consignments timely GRN receipts, space management, dispatch plan. during the COVID-19 pandemic.
 Implemented new warehouse project with effective cost, set up and design office layout,  Awarded for commitment to
evaluated product handling system with new equipment. Hiring vendors with effective service continuity during the
cost, process agreements, bills. Corona Pandemic
 Coordination with CTL team to ensure timely goods delivery, collaborated for dispatch
plan, delivery status.  CERTIFICATION AND PROJECTS
 Achieved over 99% inventory accuracy through rigorous daily cycle counts and dispatch  SAP S4 Hana Project Lotus – Silver
updates, swift action on incorrect dispatches, maintained 100% FEFO process. Certification award
 EHS and Safety Management conducted daily walkthrough, identify safety hazards, near  Problem solving Tools &
miss, SIF, promote safety culture, implemented corrective action Techniques CI White Belt 2018.
  LANGUAGES
Senior Branch Executive (West & North region) Pune
 English
Provimi Animal Nutrition India Pvt. Ltd. Group of Cargill 07/2015 - 08/2019
 Hindi
A leading company in animal nutrition, part of Cargill Group
 Marathi
 Served as process lead for West and North India sales orders and return goods, overseeing end-
to-end sales operations including execution of Amazon, key customer, and critical orders and  Educational Details
contracts.  Bachelor Of Commerce
 Managed daily cheque filling and collaborated with the team to develop strategies for efficient B.COM
cheque collection and addressed long pending AR balance issues. Pune University, Maharashtra
 Facilitated new customer openings, master data, training, and SAP roles for new employees.
 Supported projects by sharing data, historic reports, SAP UAT, and incident follow-ups.
 Personal Details
 Processed and recorded petty cash transactions with 100% accuracy.
 Date of Birth – 15th March 1975
 Managed vendor bills processing, agreements, and contracts, and recovery plans for transit loss
 AP – Parinche, Tal – Purandar,
from vendors and transit insurance.
Dist – Pune, Pin – 412311,
 Coordinated with bank customer service for queries, virtual accounts, and cheque clearance.
Maharashtra, India.
 Contact no - +91 9860679856
Branch Executive (West & North region) Pune 9021470431
Provimi Animal Nutrition India Pvt. Ltd. Group of Cargill 11/2004 - 06/2015
A leading company in animal nutrition, part of Cargill Group

 Executed sales orders and return goods credit notes.

 Handled bank entries and reconciliations.
 Managed petty cash transactions, transport, and vendor bills for payment processing.
 Conducted daily cycle counts, dispatch details, and stock audits.

Logistic Supervisor Shirwal, Satara.

Godrej Appliances Limited, Wing. 04/1998 - 01/2003
(A prominent consumer appliance manufacturer)

 Supervised & managed daily dispatches of all India plants, arrangement of finished goods with a
team of around 20 peoples.
 Planned daily operations for the management team.
 Improved delivery efficiency.
 Supervised warehouse activities including stacking, cleaning, and managing shifts.

Declaration:
I, Prashant Jadhav, confirm that information complied above is accurate & true to my
knowledge and belief.

Place: Pune Prashant Jadhav

Date: