Scribd
Upload
3 views

Sweet

Ruma Arvind Maiya is an experienced sales and customer service professional with a strong background in business development and team leadership. She has held managerial positions at various logistics and educational institutions, focusing on new business acquisition, customer satisfaction, and revenue generation. Ruma holds an MBA in Marketing and is currently pursuing further qualifications in supply chain management.

Uploaded by

Ruma Jha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
3 views

Sweet

Ruma Arvind Maiya is an experienced sales and customer service professional with a strong background in business development and team leadership. She has held managerial positions at various logistics and educational institutions, focusing on new business acquisition, customer satisfaction, and revenue generation. Ruma holds an MBA in Marketing and is currently pursuing further qualifications in supply chain management.

Uploaded by

Ruma Jha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 4

RUMA ARVIND MAIYA (9619794939)

ruma_jha@ymail.com

Professional Preview

To work for an organization that provides me the opportunity to improve my skills by


ensuring growth along with the organizational objective.

Area of Interest

Sales & Customer Service

Professional Synopsis

 Positive Attitude and Quick Learner with Easy Adaptability.


 Well versed in understanding companies and client’s needs.
 Focused to achieve Incremental Revenue.
 Proven track record in Hunting, Farming and Collections.
 Skilled to gather Market Intelligence and drive Negotiations.
 Analytical and Presentation abilities.
 Efficient Team Leader.

Professional Experience

 Manager (West India Sales) – Mulura Logistics (DHL) Oct 21 till Date

 New Business Acquisition Pan India with specific focus on assigned


Region and Sector based on Organisation directive.
 Gathering Market Intelligence, for Better Negotiation and Commercial
Success.
 Liaison with Ops team on Network and Demand/Supply plan for
focused Growth
 Ensuring Customer Excellence to drive repeat business and
incremental revenue
 Closing Commercial Negotiations with customer on identified Lanes
 Supporting Backend team with Invoicing to closing cycle with
Collections.
 Follow ups with Customers Ops and Warehouse team for Business
growth and Advance planning on demands.
 Ensuring SLA meetings and discussions with Clients Top Management
for continual support and growth.

 Manager (West & North India Sales) – VARUNA Group Feb 21 to Oct 21
 Acquiring New Corporate Clients through Lead Generation for Full
Truck, Warehousing and Integrated Supply Chain Solution.
 Gathering Market Intelligence, for Better Negotiation and Commercial
Success.
 Ensuring Incremental Share of Business from Existing set of
customers.
 Achieving Targets for Revenue Generations through New Business
and Collections for Existing ones.
 Handling Customer Query to uphold SLA level and edge over
Competitors.
 Liaising and Finalising Agreement between the customer and our
Company.
 Addressing and Resolving Customers Invoice , Commercial and
Operational Queries.
 Facilitating Smooth Operational by Managing concerned Branch along
with its appointed Business Partner to support Loading & Unloading.

 Business Development Manager - RIVIGO (Dec 2019 to Jan 2021)

 Acquiring New Corporate Clients through Lead Generation for Full


Truck, Part Truck and Green Fleet.
 Ensuring incremental Wallet share month over month with existing
customers.
 Facilitating Smooth Operational Assistance to customers and uphold
Customer Satisfaction.
 Managing Local Branch, along with its appointed Business Partner,
and supporting Pickup and Delivery Operations.
 Generating High Revenue and Collections through the allocated
Market and Set of Corporate & Retail Customers.
 Coordinating up with Top Management at customers end for
Collaboration and Business Growth.
 Meeting Monthly Collection Target by resolving Billing Queries and
Reconciliation issues.
 Single Point of contact for Major Customers Iike Reliance Group,
Raymond Group, Abbott Group, Nykaa , Parle Biscuit etc.
 Ensuring Customer Satisfaction by resolving all Operational, DEPS ,
Finance conflicts .

 Business Development Manager & Faculty at DY Patil University (Nov


2018 to Oct 2019)

 Responsible for Selling Corporate Events and getting Sponsorship for


University
 Responsible for getting College Admissions
 Organised National Level Workshop in Collaboration with CII
 Worked with college NACC team for NACC Accreditation
 Core Member of University Admission Team
 Member of University Events Team
 Visiting Faculty at DY Patil University, School of Management. (2018 -
2019)

 DBS Mintek as Deputy Manager – Sales and Operations (October 2017 -
November 2018)

 Managing end to end Sales and After Sales Process of Club Mahindra
Membership offer (Pan India)
 Defining service standards and guidelines that serve as benchmark for
excellent service delivery thereby contributing towards service revenue
generation Setting & maintaining SOP, SLA and maintaining CTQ (Critical to
Quality) / CTP (Critical to Process) targets for Operations, training and quality.
 Achieved ARPH (Average revenue per hour) target to help increase efficiency
of process.
 Managing team of tele callers to ensure proper follow ups with customer base
calling and referral lead generation.
 Setting up appointments and meeting the customers based on queries and
complaints.
 Filtration of generated leads through Verification desk.
 Monitoring and Ensuring quality service from all team members.
 Mapping business requirements and coordinating in developing and
implementing processes in line with the pre-set guidelines
 Monitoring the overall functioning of processes in terms of meeting SLA’s,
identifying improvement areas and implementing adequate measures to
maximize customer satisfaction level with improved quality standards.
 Based on performance and results, was given a responsibility to streamline
new LOB’s performance.
 Capacity planning and cost/benefit analyses.
 Tracking average revenue per hour per agent/TL/Process
 Prepare call centre performance reports by collecting, analysing, and
summarizing data and trends.
 Deliver high standards of service to customers by making the most effective
and efficient use of call centre staff and technology resources.
 Keeping a track of TL KRA’s and their performance.
 Interact with senior and executive management through face-to-face
discussion, group presentations and other communication.
 Keep a track of Active and Inactive headcount.
 Keeping a track of hiring status and training headcount.

 VODAFONE as STORE IN CHARGE (Sept 2013 – Sept 2015)

 To Develop and lead a professional retail team of 15 -25 execs


 To ensure achievement of store revenue targets, operational goals and 100%
customer satisfaction
 Strategize to achieve the sales target and focus on productivity parameters.
 Monitor executives interactions with customers and handle customer
escalations to ensure all issues & concerns are resolved within TAT .
 To motivate the staff to achieve their targets and walk the extra mile by
planning Team building activities.
 To interact with the circle office on matters pertaining to employee welfare,
marketing offers.
 To assess the performance of the zone periodically and suggest improvement
measures.
 To assess the productivity of the immediate reportees periodically and give
feedback.

Scholastics

 Persuing CII – SCMPro


 MBA IN MARKETING from Dr. D.Y. Patil Department of Business Management in
2013.
 BUSINESS SYSTEMS INFORMATION MANAGEMENT from NIIT in 2011.
 BACHELOR OF COMMERCE from Mulund College Of Commerce, Mumbai
University in 2011.

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy