Welcome to

TLE – ICT 9
Class
Direction:
Complete the table by
supplying the correct
terminology about the
previous topic.
 Motherbboard timer not functioning
Processor error

8 beeps

Replace video card

1 beep

Replace motherboard
At the end of the lesson, students are
expected to:
•  Define PC diagnosing.
•  Identify the different pc basic
troubleshooting.
•  Enumerate the different common
pc problems and solutions.
•  Value and appreciate the
knowledge brought in this lesson.
To test your prior
knowledge, answer this
Pre-Assessment using
KAHOOT. This will give you
an idea of the lesson that
you will come across within
this session.
Direction:
Unscrambled letters
to form word/s
related to the topic
today.
1.
BUH
HUB
2. CRAD
CARD
3. REROR
ERROR
4. BACLES
CABLES
5. GADNOISED
DIAGNOSED
Today’s Topic
▪ Diagnosing
Today’s Computer
Topic
Error
▪ PC Diagnosing
▪ Basic Troubleshooting
▪ Common PC Problems
and Solutions
PC Diagnosing
• To recognize the problems/errors
through signs and symptoms.
• Probably the most frustrating
problem computer users run into
are startup problems, where your
computer won’t boot. Equally
annoying are error messages you
constantly run into during your
 Basic
Troubleshooting
❑ Trial and error
-When you find a faulty
component in your computer,
check it with the other computers
so that you can make sure
whether the fault is in the
component or not.
❑ Check the cables
-In case of any device failure,
check all the cables of your
computer such as data cables,
power cable, internal circuitry
cables and make sure that all
these are plugged in and
working fine.
❑ Hardware Settings
-Check the hardware settings in
the CMOS and in the device
manager of the system and
make all the device drivers up to
date and all the cards are
plugged in properly.
❑ Notice Changes
-When you notice a software or
hardware error in your
computer, determine what was
changed before the problem
occurred
❑ Event Viewer
-In the event viewer, you will find
the error or warning
messages associated with any
faulty hardware or software.
❑ Make notes
-Troubleshooting is a big learning option
and we can learn a lot when we face any
kind of troubleshooting in our computer.
Make notes including the error messages
and their solution, so that you have a
record on how a certain problem
occurred and how did you solved it.
❑ Common PC Problems and solutions
You are working away at your computer
when suddenly, up comes an error message
– or worse, your computer comes to a
screeching halt. Here are the common
computer problems and solutions that can
help you.
❑STEPS
1. Check the POST. POST stands for Power On Self-Test.
This is generally the first or second thing that appears on a
computer after turning on the power. This appears before the
operating system begins to load. The POST will display any
problems found with hardware that makes the computer
unable to boot, POST may also display problems with
hardware that allow the computer to boot, but not operate at
its full capacity during operation.
2. Notice the load time of the OS
(operating system).
A longer than usual load time may indicate
errors in the hard drive.
3. Notice any graphics problems once
the OS has loaded. Reduced graphics
may indicate driver failures or hardware
failures with graphic cards
4. Perform an auditory test. An auditory test is an unorthodox, but still
effective way of judging how a computer is working. With the computer
on and running, play any decent length audio file (usually above 30 sec)
If the audio is choppy or slow, it usually means that the processor is
working at an elevated level, or there is not enough RAM to run all
programs loading. Changing the startup sound is a great way
to apply this test. Another issue associated with choppy sounds is PIO
(Programmed Input/Output) Mode. This affects how the hard drive reads
and writes data from a drive. Switching to Direct Memory Access (DMA)
allows for faster reads and writes,
and can sometimes repair choppy audio.
5. Check any newly installed hardware. Many operating
systems, especially Windows, can conflict with new drivers.
The driver may be badly written, or it may conflict with another
process. Windows will usually notify you about devices that
are causing a problem, or have a problem. To check this use
the Device Manager, this can be accessed by entering the
Control Panel, clicking the System icon, clicking
the Hardware tab, and clicking on Device Manager. Use this
to check and arrange the properties of hardware.
6. Check any newly installed software.
Software may require more resources than the
system can provide. Chances are that if a
problem begins after software starts, the
software is causing it. If the problem appears
directly upon startup, it may be caused by
software that starts automatically on boot.
7. Check RAM and CPU consumption. A common problem
is a choppy or sluggish system. If a system is choppy it is
good practice to see if a program is consuming more
resources than the computer can provide. An easy way to
check this is to use the Task Manager, right click on the
taskbar select Task Manager, and click the Processes tab.
The CPU column contains a number that indicates the
percentage of CPU the process is consuming. The Memory
Usage column indicates how much memory a process is
consuming.
8. Listen to the computer, if the hard drive is
scratching or making loud noises, shut off the
computer and have a professional diagnose the
hard drive.
Listen to the CPU fan, this comes on a high speed
when the CPU is working hard, and can
tell you when the computer is working beyond its
capacity.
9. Run a virus and malware scan.
Performance problems can be caused by
malware on the computer. Running a virus
scan can unearth any problems. Use a
commonly updated virus scanner (such as
Norton Antivirus or Avast! Antivirus)
10. Check for the problem in safe mode.
To enter safe mode, tap F8 repeatedly
during POST (this works on most systems).
If the problem persists in safe mode, it is
a fair bet that the operating system itself is
to blame.
Direction: Enumerate the following.
A. 6 types of Computer Basic Troubleshooting.
1._________________________
2. ________________________
3. ________________________
4. ________________________
5. ________________________
6. ________________________
Diagnosing Network Connection
B. 3 things to look for if a PC is connected to the internet
or network:
1. __________________________
2. __________________________
3. __________________________
Direction: Arrange the
following steps of
computer problems
and solutions using
step no.
1-10.
____Check any newly installed hardware.
____Check any newly installed software.
____Check RAM and CPU consumption.
____Listen to the computer, if the hard drive
is scratching or making loud noises,
shut off the computer and have a
professional diagnose the hard drive.
_____Run a virus and malware scan.
_____Check for the problem in safe mode.
_____Check the POST.
_____Notice the load time of the OS.
_____Notice any graphics problems once the
OS has loaded.
_____Perform an auditory test.
Directions: Use
google
classroom
assigned in
your section in
accomplishing
this tasks.
GOOD
BYE!