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Unit 5-S

A customer reported being charged twice for a jacket purchase made earlier in the day. The customer service officer acknowledged the error and processed a cash refund for the duplicate charge. The customer expressed gratitude for the quick resolution of the issue.

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nguyenthanhthao13102005
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5 views1 page

Unit 5-S

A customer reported being charged twice for a jacket purchase made earlier in the day. The customer service officer acknowledged the error and processed a cash refund for the duplicate charge. The customer expressed gratitude for the quick resolution of the issue.

Uploaded by

nguyenthanhthao13102005
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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I’m a customer service officer in a clothing store

A: "Excuse me, I need to make a complaint about a purchase I made earlier today. I
was charged twice for the same item on my credit card."
B: "I'm so sorry to hear that. I understand how unsatisfying that must be. Could you
please provide me with some more details about the purchase?"
A: "Certainly. I bought a jacket at around 9 a.m today. The transaction was processed
by Ms.Trang. I have my receipt here, and you can see the double charge on my credit
card statement."
B: "Thank you for providing the information. I'll look into this right away. It appears
you're correct. I apologize for the error."
A: "I appreciate that. I would like to request a refund for the duplicate charge, and I
would prefer to receive it in cash."
B: "Of course. I'll process the refund for you immediately. Please allow a few minutes
for the transaction to complete."
A: "Thank you for resolving this so quickly."
B: "You're welcome. I've processed the refund, and you should see the amount
credited back to your card within 2 business days. Is there anything else I can assist
you with today?"
A: "No, that's all. Thank you for your help."
B: "Thank you for your patience and understanding. We appreciate your business."

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