ITIL

ITIL-RCV: ITIL Intermediate

Capability Release, Control and
Validation with Certification Exam
This 5-day course immerses students in the practical aspects of the ITIL
Service Lifecycle and processes associated with the Release, Control
and Validation of services and service delivery. The main focus is on the
operationallevel process activities and supporting methods and approaches to
executing these processes. To implement new services in a controlled and cost-
effective manner, IT departments must successfully implement ITIL Release,
Control and Validation best practices. Students gain the skills required to take the
ITIL Release, Control and Validation Certification Exam.

Audience
Individuals who have an ITIL 2011 Foundation Certificate (or the ITIL v1/v2 Foundation + v3 Foundation “Great
Bridge certificate) and want to pursue the intermediate and advanced level ITIL certifications. IT
professionals involved in IT Service Management implementation and improvement programs. Operational
presentation
staff involved in Change Management, Release and Deployment Management, Service Validation and
Testing, Service Asset and Configuration Management, Request Fulfillment, Service Evaluation.
skills and
outstanding
PRerequisites knowledge on
Students should hold an ITIL 2011 Foundation Certificate or ITIL v2 Foundation + v3 Foundation Bridge the topic.”
Certificate. It’s recommended (though not required) that candidates have approximately two years
exposure to basic concepts in IT and related work experience. It is also strongly recommended that ITIL-RCV Student
candidates can demonstrate familiarity with IT terminology. Students should have familiarity with ITIL
Service Lifecycle Practices core publications. You should also have exposure working in the service Phoenix, AZ
management capacity with responsibility emphasizing on a management process:
»» Change Management »» Service evaluation and quality assurance
»» Release Management »» Knowledge management
»» Configuration Management »» Service validation and testing

WHAT YOU WILL LEARN  $2995.00

»» Service Management as a Practice »» Service request fulfillment and evaluation • 5-day course
»» Processes across the Service Lifecycle to assure meeting committed service level • Promo and package
pertaining to the capability of Release, Control performance
discounts may apply
and Validation management »» Common Service Operation activities for
supporting the service management Lifecycle • ITIL Expert in IT
»» Change management as a capability to realize
successful service transition »» Release, Control and Validation process roles Service Management
and responsibilities Certificate Track
»» Service validation and testing as a capability to
assure the integrity & the QoS transition »» Technology and Implementation Considerations
»» Service asset and configuration management as »» Challenges, Critical Success Factors & risks
a capability to monitor state of service transition
»» Knowledge management as part of enhancing
»» Prepare for & take the certification exam
Questions?
the on-going management decision Call 602-266-8585

Can’t make it to class in person?

Attend many classes online with RemoteLive.™
Call 602-266-8585 today for a live demo. (course outline
on back side)
©2013 Interface Technical Training All rights reserved
COURSE OUTLINEs
ITIL-RCV: ITIL Intermediate Capability Release, Control and Validation with Certification Exam

1. Introduction and Overview 6. Request Fulfillment and Service Evaluation

» Analyzing and exploring the importance of the » Analyzing how service requests should be handled
Service Capability stream » Avoiding congestion and obstruction of the normal incident
» Service Management as a good practice and change management processes
» The Service value proposition » Process scope and objectives
» How the Release, Control and Validation capabilities » The triggers, input and output of request fulfillment
support the Service Lifecycle
7. Evaluating services against target performance
2. Core Release, Control and Validation Processes in the context of change
» Change Management » Meeting committed service level performance
» Purpose, goals and objectives » Activities, methods and techniques
» Implementing change with minimum » Key metrics to measure success
disruption and rework
8. Knowledge Management
» Evaluating business, technical and financial aspects
» Purpose, goals and objectives
» Achieving successful service transition
» Enhancing decision support
» Activities, methods and techniques
» Activities, methods and techniques
» Post-implementation review
» Establishing metrics to measure service delivery quality
» Key metrics to measure success
9. Roles and Responsibilities
3. Service Asset and Configuration Management
» Change management
» Business value of monitoring service transition
» Service asset and configuration management
» Activities, methods and techniques
» Service validation and testing
» Establishing configuration baselines
» Release and deployment
» Correlating IT services with need components
» Service desk (fulfillment) and service evaluation
» Tracking and reporting asset values
» Establishing metrics that measure success 10. Technology and Implementation Considerations
» Technology as part of implementing service management
4. Service Validation and Testing
» Special technology features related to Release,
» How Service Validation and Testing Control and Validation
creates business value
» Generic requirements and evaluation criteria
» Assuring transition integrity and quality
» Good practices for implementation
» The Service V Model
» Challenges, critical success factors and risks
» Fit for purpose : Fit for Use
» Acquiring relevant test data 11. Common Service Activities
» Service monitoring and control
5. Release and Deployment Management
» Deming cycle
» Analyzing how services are released into production to
» CSI techniques
enable effective use of services
» Planning, scheduling and controlling releases 12. Continual Service Improvement
» Moving to the live environment » The relationship of CSI in respect to organizational change
» Illustrating the main activities and how they relate to the » Implementing an effective CSI program
capability of Release, Control and Validation » Service reporting
» Maintaining information on service deployment » Cost benefit justification
» Defining metrics for process quality

Register by phone at 602-266-8585, or online at www.InterfaceTT.com.

©2013 Interface Technical Training All rights reserved. v062813