Salesforce

Experience-Cloud-Consultant

Salesforce Certified Experience Cloud

Consultant (SP22)
Version: 8.1

[ Total Questions: 136]

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Verified Questions and Answers Salesforce - Experience-Cloud-Consultant

Question #:1

Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles,

manuals, and FAQs. The site will also contain access to UC's Contracts object specific to each customer and
the ability for customers to update their billing information, requiring them to log in to the site to access any
information.

Which template should UC select when building its site?

A. Customer Service

B. Customer Account Portal

C. Partner Central

D. Help Center

Answer: D

Question #:2

Ursa Major Solar would like its authenticated external users to be able to search for Quote and Contract
objects but not Opportunity or Asset objects.

Which two standard features allow an administrator to accomplish that?

Choose 2 answers

A. Remove Opportunity andAsset from the Title Menu component in the property editor.

B. Remove Opportunity and Asset from the navigation Menu component in the property editor.

C. Remove Opportunity and Asset from the object list in the Global Search Result component property
editor.

D. Remove Opportunity and Asset from the Autocomplete object list in the Search component property
editor.

Answer: C D

Question #:3

Which three permissions are included for a delegated administrator?

Choose 3 answers

A. Create and edit external user records.

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B. Manage object access for external users.

C. Add external users to multiple accounts.

D. Generate new passwords for external users.

E. Manage permissions sets for external users on their account.

Answer: A D E

Question #:4

Universal Containers (UC) works with a large retainer network. UC wants these retailers to start registering
deal and work with UC to convert them into sales.

Which userlicense should the Experience Cloud consultant recommend?

A. Partner Community Plus

B. Partner Community

C. Platform Portal

D. Commerce Portal

Answer: B

Question #:5

NorthernTrail Outfitters (NTO) offers a new product that is different in North America. EMEA, and Asia
Pacific regions. Pages have been created and published for this product. The site manager has applied criteria
to ensure that visibility for these product pagesare applied as per the requirements for each region. NTO
further wants to control the users who see a specific page of this product by setting its visibility.

Which three visibility options are available in Experience Cloud? Choose 3 answers

A. None

B. Visible

C. Personal

D. Default

E. Audience

Answer: A D E

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Question #:6

Universal Containers (UC) is building a digital experience for its customers that supports custom case

management and commerce solutions. These custom solutions each require more than 10 unmanaged custom
objects that would be utilized by customers.

Which two license types have single SKUs that would support this requirement for UC customers?

Choose 2 answers

A. Channel Account

B. Customer Community Plus

C. Commerce Portal

D. External Apps

Answer: C D

Question #:7

Bloomington Caregivers (BC) has created a customer Experience site using Experience Cloud that gives
customers the ability to pay this, manage appointments, and open cases with support. BC also has a partner
Experience site on Experience Cloud. The company's leadership has now decided to extend access to the
customer Experience site to its partners and internal Salesforce users so they can collaborate more effectively.

What is the recommended way to add partners and internal users to the customer Expenence site?

A. Create business accounts for partners and internal users, enable the accounts as customers, and then
createusers under these accounts by creating contacts.

B. Configure SSO between the partner site and customer site so partners get access. Also configure SSO
between internal org and the customer site so internal users get access to the customer site.

C. Add theexisting partner profiles and internal user profiles to the customer Experience site; this will
automatically give users

access to the customer site.

D. Enable the partner accounts and the internal accounts as customers; the users under these accounts will
then automatically gam access to the customer site.

Answer: C

Question #:8

Universal Containers (UC) maintains multiple customerexperiences, but only one profile for all customer

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users. No customer has access to more than one experience.

Which two steps should the UC admin take to grant access to each customer? Choose 2 answers

A. Create a permission set.

B. Select a permission setfor a given experience.

C. Select the profile for a given experience.

D. Edit the applicable user profile.

Answer: A B

Question #:9

Get Cloudy Consulting has decided to set up and create an Experience Cloud site where customers can create
service tickets or chat live with agents.

What is the first step the system administrator should take tocreate the site?

A. Update organization-wide settings.

B. Enable Search Engine Optimization (SEO).

C. Enable Digital Experiences.

D. Configure the default login.

Answer: C

Question #:10

Universal Containers (CU) is looking to create a site that supports channel sales, leads distribution, and deal
registration.

Which template should UC select?

A. Customer Account Portal

B. Help Center

C. Partner Central

D. Build Your Own

Answer: C

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Question #:11

What is required when creating portal users through Just-Time (JIT) provisioning?

A. FederationIdentifier

B. Organization_id

C. FirstName

D. User.Role

Answer: B

Question #:12

Recently, Ursa Major Solar (UMS) decided it no longer wants to utilize Data Categories to control article
visibility

for its customer portal. UMS's users will need to be logged in to the portal in order to view any Knowledge
articles.

Outside of Data Categories, what is another way UMS can control Knowledge article visibility?

A. Permission Sets

B. Branding Sets

C. Sharing Rules

D. Audience Targeting

Answer: A

Question #:13

Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps
finance crop research, provides insurance services to coffeegrowers, and manufactures specialized coffee
machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC
is planning to build multiple portals and sites to support its various lines of business.

What two points should UC keep in mind when selecting a template for these sites and portals?

Choose 2 answers

A. Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper

B. Insurance Agent Portal template becomes available onceFinancial Services Cloud is correctly set up in
an org.

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C. Industry-specific templates are available today but not Lightning Bolt solutions.

D. Industry-specific templates as well as Lightning Bolt solutions are available today.

Answer: B D

Question #:14

Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including
unauthenticated users.

Which three things should BC in mind about unauthenticated or guest user access?

Choose 3 answers

A. Guest user external organization-wide default are always set to Private.

B. Guest user can’t access records via manual sharing

C. Guest user can’t records via manual existing records

D. Guest user can’t be members of public groups or queues.

E. Guest user external organization-wide defaults are always set to Public.

Answer: A B D

Question #:15

The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a
rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.

How should the Salesforce Administrator accomplishthis?

A. Mark old topics as Inactive and assign articles to the new active topics.

B. Merge similar topics in Content Management.

C. Delete existing topics and assign articles to newly created topics.

D. Keep existing topics and reassign articles to newlycreated topics.

Answer: B

Question #:16

Ursa Major Solar (UMS) noticed that quest users are unable to see images on its customer portal.

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Which setting should UMS enable in order for quest users to see the images?

A. “Enable Image Connect for guest users” in the Administration Workspace

B. “Let guest users view asset files and CMS content available to the community" in the Administration
Workspace

C. “Allow guest users to self register” in the Administration Workspace

D. The "Jepson" theme in the Builder Workspace

Answer: B

Explanation
QUESTIONNO: 11

Cloud Kicks (CK) is about to launch a public site and is expecting very high traffic in certain regions. CK will
be using Content Delivery Network (CDN).

What should CK consider during the go-live phase to prevent usability issues?

A. CK shouldprovision and activate CDN in those regions where traffic is high.

B. CK should provision CDN in those regions where traffic is high and activate CDN where traffic is low.

C. CK should provision and activate CDN in those regions where traffic is low

D. CKshould provision CDN in those regions where traffic is low and activate CDN where traffic is high.

Answer: C

Question #:17

A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles
for external users.

Which step is required in order to use standardprofiles in an experience?

A. Allow using standard external profiles for self-registration, user creation, and logging’’ must be enabled.

B. Create a permission set with ‘’ Allow standard external profiles’ check assign to all external users.

C. Ensure thestandard profile have Allow using standard external profiles for self-registration, user
creation, and login’ set to True.

D. Customer Community Plus Login Experience license need to be used.

Answer: A

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Question #:18

Cloud Kicks wants to allow site users to tag site content with custom tags or member-created topics.

Which two permissionsmust be enabled for site users in Setup to accomplish this?

Choose 2 answers

A. Create Topics

B. Assign Topics

C. Tags Allowed

D. Member Can Access Topics

Answer: A B

Question #:19

hat are three best practices when configuring self-registration for an Experience Cloud site? Choose 3 answers

A. Assign a cloned standard site profile as the default for self-registration.

B. Use a restrictive default profile to begin with.

C. Create a separate profile for your self-service site and your partner portal.

D. Assign the standard site profile as the default for self-registration.

E. Use the same profile foryour self-service site and your partner portal.

Answer: A B C

Question #:20

Bloomington Caregivers (BC) intends to launch a company-wide project to create personalized experiences for
its providers, vendors installers, and patients. BC’s business processes and workflow flow industry standards
andcommon practices, mostly driven by compliance and regulatory mandates.

What should BC closely into during the evaluation phase?

A. Lightning Bolt solutions

B. Community Connect

C. Digital Experience framework

D.

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D. SDLC (Software Developer Life Cycle) for Experiences

Answer: D

Question #:21

Which two statements regarding data categories are true?

Choose 2 answers

A. Child roles cannot see more data categories than their parent role. If the parent role’s visibility changes,
the child role’s category visibility is reset to its parent's category visibility.

B. Customer Portal users and partner portal users inherit data category visibility settings of the role
assigned to their account (owner) managers by default.

C. When a category is made visible to a user through custom settings or is made visible by default, its child
and parent categories are not included.

D. Translated articles will not follow the master article data category. Therefore, translated articles can be
assigned to a different data category.

Answer: A B

Question #:22

A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom
object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced
sharing rules to ensure that only appropriate customers can see these subscriptions.

Which two user license types should be granted to customers to support this sharing requirement?

Choose 2 answers

A. Partner Community User

B. Customer Community Login User

C. Customer Community User

D. Customer Community Plus Login User

Answer: B D

Question #:23

Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge
articles, and view case reports,users will not be registering deals or participating in any other sales activity.

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Which external user license meets these requirements?

A. Authenticated Service Site User

B. External Community Plus

C. External Identity

D. Customer Community Plus

Answer: D

Question #:24

By defining roles, permission sets, or profiles, Knowledge article visibility can be controlled by using which
functionality?

A. Data Category Visibility

B. Content Management

C. Automatic Topic Assignment

D. Org-Wide Defaults

Answer: A

Question #:25

A manager at Ursa Major Solar is responsible for creating and editing only the community users for the
Partner Community they have recently set up using Experience Cloud. However, the manager is able to make
organizational changes to the user records of the internal users as web.

What could be the possible issue here?

A. The manager has been given the Manage Profiles and Permission Sets permission.

B. The manager has been given the Manage Customer Users permission.

C. The manager has been given the Manage User permission.

D. The manager has been given the Manage External Users permission.

Answer: A

Question #:26

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Cloud Kicks (CK) has a Partner Community with an External Account hierarch. The Number of Partner Roles
is set to two with the roles defined as Partner Manager and partner user.

If CK has a Partner user at a child account that creates a case, who will have access?

A. The Partner user who created the case those in the PartnerManager role above them, and those in the
Partner manager role in the Partner account

B. The Partner user who created the case, their peers in the Partner user role, those in the Partner manager
role above them, those in the Partner user role in the partner account, and those in the partner Manager
role in the parent account.

C. The partner user who created the case, their peers in the partner user role, those in the partner Manager
role above them, and those in the Partner Manager role in the parent account.

D. The partner User who created the case, those in the partner Manger role above them, those in the Partner
user role in the parent account, and those in the partner manager role in the parent account.

Answer: B

Question #:27

Cloud Kicks (CK) wants to organize content on its site so that users can easily search and brows for
information.

Which three features should CKuse to accomplish this goal?

A. Navigational Topics

B. Content Topics

C. Content Graph

D. Featured Topic

E. Navigation Tree

Answer: A B D
Question #:28

Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles
stored inan external systems.

Some of the articles are more than 2 years old.

What should a consultant recommend to optimize the public knowledge base?

A. Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.

B. Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.

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C. Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.

D. Bulk-import the top performing articles to Salesforce and select thepublic knowledge base channel.

Answer: B

Question #:29

Dreamscape Flowers needs to create a digital experience that meets the following requirements:

* It allows for collaboration between customer and partner users.

* Self-service for customer users is available.

* Partner users create or resolve cases for their customers and need to see case data on a dashboard.

* Partner users do not manage Leads, Opportunities, or Campaigns.

Which license type should a Salesforce Admin use for these partner users?

A. Customer Community

B. Customer Community Plus

C. Employee Community

D. Partner Community

Answer: B

Question #:30

As a pilot. Ursa Major Solar's customers from California wore assigned to a page variation for the Home page
so that the layout looks slightly different than for customers from other states. The page variation uses a Rich
Content Editor component assigned solely to Platinum customers.

Who will be able to view the Rich Content Editor component?

A. All Platinum customers

B. All customers from California

C. All customers

D. All Platinum customers from California

Answer: D

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Question #:31

Universal Containers has recently launched a site for its retailers. Retailers able to collaborates with other
retailers around topic; however, retail managers aren’t’ able to see records owned by their peers and
subordinates.

What should be done to resolve the issue?

A. Retail managers need to be given super User access.

B. Retail managers needs to be put in the execute role in the Role Hierarchy

C. A Sharing Set needs to be created.

D. A sharing Rule needs to be created.

Answer: A

Question #:32

Universal Containers is implementing a Partner Community.

Which sharing setting would allow users to collaborate with their peers who work for the same partner firm,
but not with anyusers outside of their firm?

A. Community User Visibility

B. Chatter Group Member Visibility

C. Site User Visibility

D. Portal User Visibility

Answer: B

Question #:33

A consultant is asked to set up a new experience using the Customer servicetemplate. The articles from an
existing knowledge base must be exposed in the new site.

What are the two ways the consultant should associate the articles with topics?

Choose 2 answers

A. Select the appropriate topics on the Knowledge tab within LightningExperience.

B. Allow guest users to tag displayed articles with relevant topics on a public page.

C. Establish automatic topic assignment of topics to specified data categories within WorkSpaces.

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D. Manually add one or more topics to each article within Workspaces.

Answer: C D
Question #:34

Ursa Major Solar is utilizing audience targeting for specific components in its portal.

Whichtwo considerations regarding audience targeting are true? Calculator

Choose 2 answers

A. You can’t assign audiences to the components in the template header and footer sections.

B. Available domains are created in the Administration workspace andassociated with a community
through a custom URL.

C. You can’t assign record-based criteria to a component or branding set.

D. You can only have three audiences.

Answer: A C

Question #:35

Northern Trail Qutfitters would like to display a different Hero component on the Home page for United States
and EMEA.

How should an administrator accomplish this?

A. Create a page variation for EMEA, configure the Theme, and include a different Hero component.

B. Create a page variation for EMEA, configure the flexible page layout, and include a different Hero
component.

C. Use the same page variation for EMEA and include multiple targeted HTML components.

D. Use the same page variation for EMEA, include multiple Hero components, and target each ,
component.

Answer: D

Question #:36

Universal Container (UC) has abusiness model that involves B2C as well B2B customers. A group of B2B
customers has recently signed a contract with UC that would allow them to start working with the UC Support
team in resolving low-severity B2C customer issues.

How should UC use Experience Cloud to accomplish this goal?

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A. Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for
employees.

B. Create a single digital experience for B2C customers, B2B customers, and employees.

C. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal
CRM org for employees.

D. Create a digital experience for B2C customer and employees, and another one for B2B customers and
employees.

Answer: B

Question #:37

Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be
able to create their own leads in the portal UMS has decided to use Partner Centraltemplate.

Which three should UMS take at a minimum In order to meet the requirement?

A. Create a Lead Process for Lead Distribution

B. Create a Lead Queue for Lead Distribution.

C. Enable Allow External Creation’’ in Digital Experience settings

D. Configure Lead creation Leadon low Distribution inside PRM Workspace.

Answer: B C D
Question #:38

How can Sharing Sets be used to share records with Customer Community users?

A. Create one Sharing Set and add the objects to share in the Sharing Set.

B. Create one Sharing Set, select the ‘All Objectsoptions for the Sharing Set, and add the Customer
Community profiles to the Sharing Set.

C. Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.

D. Create one Set per object and add the Customer Community profilesto each Sharing Set.

Answer: A

Question #:39

The Cloud Kicks (CK) site administrator is onboarding a now partner to its Experience Cloud site. They have
created the partner as an Account, added the required Contacts, and ensured that the Welcome Email selection

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is checked. However, upon review, the site administrator has found that none of the partner users were able to
register.

What should the site administrator do to ensure they are able to set up partner users correctly?

A. Double-check that the partner profile has been added to the CK site.

B. Ensure that the Account has been enabled as a partner Account.

C. Double-check that the provided email addresses are correct.

D. Ensure that the Contacts under the Account are enabled aspartner users.

Answer: D

Question #:40

The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal
Salesforce users, unauthenticated visitors to the site, and third-party authenticated users.

Whichtwo settings need to be configured on the draft article before it is published?

Choose 2 answers

A. Visible to Partner

B. Visible in Public Knowledge Base

C. Visible to Employee

D. Visible to Guest User

Answer: A D

Question #:41

Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The
digital experience is not yet actives.

The community manager would like to send welcome emails on a specific day, which include a promotion for
participating in the community.

In which order should the community manager perform activation steps?

A. Add available profiles and permission sets to the Admin Workspace, enable Contacts as community
users, set welcome emails to Enabled, and set the community to Active.

B. Set the Community to Active, and available profiles and permission sets to the AdminWorkspace,
enable Contacts as community users, and set welcome emails to Enabled.

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C. Publish the community, which will send out the welcome emails.

D. Set the community to Active, and available profiles and permission sets to the Adman Workspace, and
create a process to send the welcome emails.

Answer: A

Question #:42

An administrator for Cloud Kicks wants to create a new partner user for an existing site.

Which step does the administrator need to perform right before providing user details and saving the user
record?

A. Click "Manage Partner User” on the Contact detail page, then click “Enable Customer User”.

B. Click "Manage Partner User” on the Account detail page, then click “Enable Partner User”.

C. Click "New" on the User Setup page in Lightning Experience.

D. Click "Manage External User" on the Contact detail page, then click “Enable Partner User”.

Answer: D

Question #:43

Cloud Kicks (CK) is planning to introduce a User AcceptanceTesting (UAT) process to ensure quality. UAT
will take place In Partial and Full sandboxes. OC has also set up the Salesforce content Delivery Network
(CDN) for its domain in production environment.

What should CK keep in mind about salesforce CDN?

A. Salesforce CDN is only supported in Full sandbox environments.

B. Salesforce CDN is not supported in sandbox environments.

C. Salesforce CDH is only supported in Developer sandbox environments

D. Salesforce CDN is supported in all sandbox environment

Answer: B

Question #:44

Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team
recommend using Experience Cloud to build the HR help desk app.

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What should NTO consider when building the HR desk app?

A. HR user profile is only available in Employee Cloud with Employee permission set license.

B. In order to protect employee privacy, the HR help desk app should be created in a different org thanthe
main org.

C. In order to leverage organizational structure, the HR help app must be created in the main org.

D. HR user profile is only available in Enterprise and Performance Editions with HR permission set
license.

Answer: C
Question #:45

Zephynus Relocation (ZRS)plans to launch a public site. ZRS would like to leverage a topic catalog so that
site users can see all the organized topics in one place and easily navigate to any topic or subtopic.

Which step is required to set up a topic catalog?

A. Create at leastone subtopic and add the More Topic ink link when editing the navigation menu.

B. Create at least one topic along with its subtopic.

C. Enable Topic Hierarchy and create at least one topic with two subtopics.

D. Create at least one topic and add the More Topics,,,, ;link editing the navigation menu.

Answer: A

Question #:46

Which three considerations should be made when using Criteria-BasedAudiences? Choose 3 answers

A. Components in the template header and footer sections cannot be assigned to an audience.

B. Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition
orgs.

C. Up to 2,000 audiences can be created.

D. Domain criteria are not available in sandbox or Developer Edition orgs.

E. Record Type criteria cannot be assigned to a component.

Answer: A D E

Question #:47

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Which three fields are required creating Experience Cloud users using Data Loader?

Choose 3 answers

A. Profile Id

B. First Name

C. Role Id

D. Profile Name

E. Currency

Answer: A B C

Question #:48

Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the
Customer Service template which uses LDS (Lightning Design System) and has public pages that use
Lightning Web Components. CK gasalso set up the Salesforce Content Delivery Network (CDN) for its
domain, which CK is planning to change.

A. Changing the Salesforce CDN overwrites LDS defaults.

B. Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.

C. Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.

D. Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public
pages.

Answer: B
Question #:49

Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an
Experience Cloud users is not able to view Contacts and accounts.

How should you fix this issue?

A. The external sharing model should be updated so that the Account object is private but the Contact
object remains public only

B. Sharing rules should be configured open each object to give Read Only access to experience Cloud
users.

C. The existing sharing model should be updated to so that the Contact and Account Objects are private,
and sharing rules should be configured on each individual object to give Public Read Only access to
Experience Cloud users.

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D. The internal sharing model should be updated so that the Contact and Account objects are Public read
Only.

Answer: C

Question #:50

Ursa Major Solar is creating an employee experience portal.

Using audience targeting, how shouldthe Experience designer set it up so that different pages in the portal
appear to different departments and roles within those departments?

A. By using Location criteria and specifying which IP address applies to each department and domain

B. By using Profile criteria and selecting the Service profile

C. By using Domain criteria and creating custom domains for each department or role to access the portal

D. By using User criteria and selecting appropriate user fields on CRM objects

Answer: D

Question #:51

Northern Trail Outfitters (NTO) is building a digital experience for its independent researchers who will

be collaborating with NTO’s staff on their research-related submissions.

Which uservisibility setting needs to be enabled at a minimum?

A. None

B. Site User Visibility

C. Guest User Visibility

D. Portal User Visibility

Answer: D

Question #:52

Universal Containers (UC) wants to build a product registration site to allow guest users to register a product.
The

functionality will involve a multi-step flow.

How should UC enable the guest user to run the flow?

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A. Assign a single screen to multi-step flow and give the guest user access via page layout.

B. Save the flow with the "System Context Without Sharing—Access All Data” option.

C. Set the “Enable Lightning Flows for Guest User” toggle option to ON in Setup.

D. Convert multi-step flow into individual flows and give the guest user access to each flow separately.

Answer: A

Question #:53

universal Containers UC maintains multiple customer-facing sites, but only one profile for all customer users.
Ho customer has access to more than one site.

which two steps should the UC admin take to grant access to each customer?

Choose 2 answers

A. Select a permission set for a given site.

B. Edit the applicable user profile.

C. Create a permission set.

D. Select the profile for a given site.

Answer: A C

Question #:54

Get Cloudy Consulting is implementing an equity management solution for one of its financial clients. The
solution will enable the external independent financial researchers to collaborate with internal portfolio control
staff in a private Chatter group.

What should the Experience Cloud consultant recommend tomeet the requirements for both personas?

A. Give external researchers and internal staff access to the mam org.

B. Create a portal for external researchers and give internal staff access to the portal.

C. Create a portal for external researchers and giveinternal staff access to the main org.

D. Create a portal for external researchers and create an app for internal staff.

Answer: C

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Question #:55

Universal Containers (UC) is building a new self-service site for its large global customer base. Customers
will be posting questions, viewing Knowledge articles, downloading warranties, opening tickets, and
registering their recent purchases. Purchases are stored in a custom object. UC has decided to use Customer
Service template for the experience and Customer Community Plus license for the customers.

Which limitation could cause a potential issue for UC?

A. Customer Service template does not allow downloading documents out-of-the-box.

B. Customer Service template does not allow record pages for custom objects out-of-the-box.

C. Customer CommunityPlus license does not allow access to custom objects.

D. Customer Community Plus license allows only up to 2 million users per org.

Answer: D

Question #:56

Ursa Major Solar would like the navigation menu in the customer portal to be vertical.

Which two options make this possible?

Choose 2 answers

A. Edit the default navigation

B. Download an app from AppExchange

C. Fix the header’s Position.

D. Write custom code

Answer: B D
Question #:57

Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company
information and brand details on the Account Management page.

Which templates should ZRS consider to build the portal?

Choose 2 answers

A. Help Center

B. Partner Central

C. Customer service

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D. Build Your Own

Answer: B C

Question #:58

Northern Trail Qutfitters implemented a chatbot on its Experience site.

Which three KPIs could be used to help understand the chatbot's impact on customer service?

Choose 3 answers

A. Number of lead records created

B. CSAT (Customer Satisfaction score)

C. Case deflection

D. Average Handle Time compared to Bot Session Time

E. Case Type byIssue

Answer: B C D

Question #:59

Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned
a Partner Community license and a role.

Which two things should UC keep in mind when setting up partner roles?

Choose 2 answers

A. Role Hierarchy can only be used if all objects have external OWD set to Private.

B. The default limit for the number of roles for portals is 50,000 per org.

C. Unused roles can be deleted.

D. Once created, roles cannot be deleted.

Answer: B C

Question #:60

Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by
its

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ownSales team. All lead records are shared with partners: however, some of the information captured by the

Sales team on the lead record should not be shared with partners.

Which two steps should UMS take at a minimum in order to meet the requirement?

Choose2 answers

A. Create Lead Record Types for Lead Distribution.

B. Enable “Lead Sharing" in Digital Experience settings.

C. Create a separate channel for partners in PRM Workspaces.

D. Create Page Layouts far Lead Distribution.

Answer: A D

Question #:61

The Salesforce Administrator at Ursa Major Solar is trying to create a partner user for their Partner
Community that was built using Salesforce Experience Builder. However, the admin is not able to create it
from the contact record.

What could be two reason causing this issue?

Choose 2 answers

A. The Salesforce Administrator is not assigned a role in Salesforce.

B. The Salesforce Administrator is not a member of the Partner Community

C. The account record associated with the contact record is not enabled as a partner.

D. The Salesforce administrator is not marked as a delegated administrator on the partner account.

Answer: A C

Question #:62

DreamHouse Realty is planning to launch a digital experience for its partners where they will be able to pick a
Lead from shared leads and start working toward getting the lead converted into an Opportunity.

Which two steps are part of setting up Lead Sharing or Lead Distribution for partners?

Choose 2 answers

A. Enable “Allow External Lead Sharing” in Digital Experience settings.

B.

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B. Create Page Layouts for Lead Distribution.

C. Configure Lead Creation and Lead Distribution inside PRM Workspace.

D. Create Assignment Rules for Lead Distribution.

Answer: B D

Question #:63

Ursa Major Solar would like to make an external user an Experience Site Moderator.

What are two of the several moderation permissions available to assign an external user in order for them to be
an effective Experience Site Moderator?

Choose 2 answers

A. Access Experience Management

B. Access Sharing Sets

C. Manage Setup

D. ManageExperiences

Answer: A D
Question #:64

Ursa Major Solar (UMS) has seen exponential growth in recent years. The Incoming call volume to the
support center has gone up exponentially as well, and is now reaching unmanageable levels.

What should UMS consider to help the situation?

A. Create a peer-to-peer forum using Self Service template.

B. Create a self service community using Customer Service template.

C. Create a smart queue router using Service Cloud template.

D. Create virtual support agents using Chat Bot template.

Answer: B

Question #:65

Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their
assigned audience. The New York City account contain multiple departments; all of which belong to that

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account. One of the page virtualization of the Home page of CK’s Experience Cloud site a assigned to the
New York City audience. CK also has a Rich Content Editor component within this Home page that is
assigned inly to the Legal Department audience.

Who will be able to see the Rich Content Editor component?

A. New York City audience members with the Legal Department sharing set

B. Members that are part of both the New York City audience and the Legal Department audience

C. All Cloud Kicks Experience Cloud sitemembers

D. All New York City audience members.

Answer: B

Question #:66

Ursa Major Solar would like its Experience Cloud site’s guest users to benefit from the suggestions that come
from autocomplete on search terms.

How should the administrator configure this?

A. Use the Developer Console to add code to allow for autocomplete functionality.

B. In Salesforce Setup, type "support settings” in the quick find box. Under the Autocomplete header,select
the objects to appear in autocomplete for guest users.

C. In the Search component property editor, open the Autocomplete section and click desired objects to
appear in autocomplete. Select "publicly available".

D. In the Hero component property editor, open the Search Results section and click desired objects to
appear in autocomplete. Select "publicly available”.

Answer: C

Question #:67

What accurately sequences the necessary steps to create a partner user from an enabled partner account?

A. )

1) Edit the user record to assign the correct role/profile. ee

2) View the partner account contact. Single Book

3) Select Manage External User.

4) Select Enable Partner User.

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5) Save.

B. 1) View the partner account contact.

2) Select Manage External User. Multiple Books

3) Select Enable Partner Account.

4) Edit the user record to assign the correct role and profile.

5) Save.

C. 1) View the partner account contact.

2) Select Manage External User.

3) Select Enable Partner User.

4) Edit the user record to assign the correctrole/profile.

5) Save.

D. 1) Edit the user record to assign the correct role/profile.

2) View the partner account contact.

3) Select Manage External User.

4) Select Enable Partner Account.

5) Save.

Answer: C

Question #:68

Dreamscape Flowers (DF) hasa community for its flower growers. DF now wants to create communities for its
franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other
subsidiaries of DF are also undergoing digital transformation and areinterested in setting up similar
communities based on DF's approach.

In what two ways can Lightning Bolt help DF accomplish this?

Choose 2 answers

A. Lightning Bolts can be distributed and reused.

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B. Lightning Bolts can help reduce implementation time.

C. Lightning Bolts can help minimize licensing and provisioning cost.

D. Lightning Bolts can help organize, manage, and reuse digital content.

Answer: B C
Question #:69

The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly
created Experience Cloud. However, the importfailed.

What could be two reasons for this failure?

Choose 2 answers

A. The portal role record has not been created.

B. The portal profile record has not been created.

C. User records are missing. Penal & Pep ore

D. Contact records have not been created.

Answer: A D

Question #:70

A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site
built on experience Cloud. Theconsultant knows that CK plans to use the Customer Community License type.

What limitations should the consultant consider related to sharing and visibility for this license type?

A. All site users that require access to certain records for certain objectshave the proper Sharing set.

B. Any site users that require access to specific records have the proper Sharing Rule.

C. All site users that require access to all records across all objects have the proper Sharing Set.

D. All site users have the appropriate role assigned.

Answer: C

Question #:71

No More Homelessness (NMH) and DreamHouse Realty (DR) are working to provide free housing to
low-income seniors. Social workers at NMH need to access records owned byrealtors at DR.

What should the Experience Cloud consultant recommend for record sharing?

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A. Role Hierarchy

B. Sharing Set

C. Sharing Rule

D. Super User

Answer: C

Question #:72

Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated
guest users can view Known articles as a self-service option to troubleshoot issues.

When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?

A. Visible to Partner

B. Visible to Customer

C. Visible to Public Knowledge Base

D. Visible to Anyone

Answer: C

Question #:73

Ursa Major Solar would like to use three Record Detail components on a page to display object details for the
Account, Case, and Opportunity objects for the user who is logged in to the company’s portal. When they drop
the components on the page, they are not getting the desiredresults.

What is causing this issue?

A. The Record Detail component populates the recordID associated with the object for the page template,
so this component will not work for this use case.

B. The Record Detail component populates the record associated with the object for the page template so
this component will only work on the Home page template

C. The Record Detail component is a custom component and was not configured correctly

D. The Record Detail component will only show record details for the Caseobject.

Answer: A

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Question #:74

Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items
that link to standard and custom objects.

Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2
answers

A. Custom list views for custom objects are not included as dependencies.

B. Custom list views for custom objects are included as dependencies.

C. Custom list views for standard objects are not included as dependencies.

D. Custom list views for standard objects are included as dependencies.

Answer: B C

Question #:75

Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has
requested that their parent company get View access to cases createdby their child companies.

Which functionality will meet the requirement best?

A. Manually share cases.

B. Move users who need case access to a higher level in the Role Hierarchy.

C. Configure an External Account Hierarchy.

D. Create a Sharing Set for theAccount.

Answer: C

Question #:76

Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style
guide it needs to implement to unify branding across all of its Experience sites.

What should UC do to accomplish this?

A. Create a custom theme to apply to all Experience sites.

B. Reference a shared Bootstrap CSS file in all of the sites.

C. Create acustom template to apply to all Experience sites.

D. Send the style guide to Experience managers to implement.

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Answer: D

Question #:77

Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has
access to more than one experience

Which two steps should the UC admin taka to grant access to each customer?

Choose 2 answers

A. Create a permission Set

B. Select a permission pot for a given experience

C. Select the profile for agiven experience

D. Edit the applicable user profile

Answer: A B

Question #:78

To whichthree objects can the Partner Super User access be applied?

Choose 3 answers

A. Opportunities

B. Accounts

C. Cases

D. Custom Objects

E. Campaigns

Answer: A C D
Question #:79

What is a prerequisite for creating a user that has a Partner Community license?

A. Select ‘’Enable as Partner’’ in the Experience Workspace.

B. Ensure that the partner user has the ‘’ Enabled as partner’’ permission set.

C. The ‘’Enable as Partner’’ action must be present on the Account page layout.

D.

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D. The Enable as Partner’’ action must be present on the User page layout.

Answer: C

Question #:80

Which component inform support agents working in the Service Console what actions a customer has taken on
an Experience site?

A. Experience Tracker

B. Customer Insights

C. Community View

D. Einstein Customer

Answer: B

Question #:81

Universal Containers’ (UC) Salesforce org uses SAML 550 with a third-party identity provider for internal
user authentication. UC now wants to extend this capability for Experience Cloud site users as well.

What should the UC administrator ensure in order to successfully implement SAML 550 for the Experience
Cloud site?

A. Registerthe Experience Cloud site as an Identity Provider in SAML settings.

B. Create a Visualforce page that receives and validates the SAML assertion.

C. Use the site login URL as an endpoint where SAML assertion is made.

D. Create a Connected App with custom attributes before configuring SAML settings.

Answer: C

Question #:82

Ursa Major Solar (UMS) would like to render a header and footer from an external content management
system into its customer portal.

Which feature should UMS use to accomplish this?

A. Developer Console

B. Compact Header Properties

C.

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C. Rich Content Editor

D. CMS Connect

Answer: D

Question #:83

Insightopia is planningto create a high-performance site for its partners. The Home page will feature multiple
custom component that will provide insights and trends along with near real-time updates.\Which template
should Insightopia consider for its site?

A. Partner Central

B. Customer Account Portal

C. Build Your Own (LWR)

D. Help Center

Answer: C

Question #:84

Universal Containers (UC) works with regional partners to sell localized products. UC Is actively accepting
new partner applications in certain regions. Partners can only apply using uCs referral program, and the
application form in certain regions can potentially contain a varying degree of sensitive information. The list
of existing partners must not be shared with the general public.

What should the Experience Cloud consultant recommend?

A. Create an app for the Internal business development team and allow them to generate token-based
referral links for existing partners In their region.

B. Create a public site for existing partners and allow them to generate token-based referral links for
prospect partners.

C. Create a public site for prospect partners, show them a nondisclosure agreement, and allow them to fill
out on application form on the site.

D. Create an authenticated digital experience for partners and allow them to refer other partners in their
region.

Answer: D

Question #:85

Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites?

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Choose 3 answers

A. Page View by Salesforce Object

B. Search Activity

C. User Login History Option

D. Number of Case Created by user

E. Contact Support page Activity

Answer: A B E

Question #:86

A. Retail managers need to be put in the executive role in the Role Hierarchy.

B. Retail managers need to be given Super User access.

C. A Sharing Ruleneeds to be created.

D. A Sharing Set needs to be created.

Answer: B

Question #:87

DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor.
DR has decided to use independent agents to manage claims.

Which two feature are available for DR to implement a solution involving insurance agent persona?

Choose 2 answers

A. Financial Services Community permission set license

B. Insurance Agent Portal Lightning template

C. Financial Services Lightning template

D. Insurance agent permission set license

Answer: A B
Question #:88

What does a system administrator need to do when creating Experience Cloud users?

A.

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A. Add user to an account as a contact record.

B. Add user to an account as a user record.

C. Click the "Log In to Site as User” button.

D. Assign Partner Community Plus license to the user.

Answer: A

Question #:89

Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia
Pacific regions. TheCommunity managers have installed the Salesforce Communities Management package
and are getting useful insights on adoption and engagement.

During the Community managers’ weekly meeting, the Community manager for Europe mentioned that the
preconfigured Insights reports cannot be used for their Experience Cloud site.

What is the reason for this issue?

A. The Community manager for Europe does not have System Administrator privileges.

B. The preconfigured Insights reports need to be modified to meet GDPR requirements.

C. The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured
Insights reports.

D. The Experience Cloud site for Europe has more than a million users.

Answer: C

Question #:90

How can records owned by Customer Community users be shared with internal users?

A. Create a Sharing Set that includes a Customer Community profile and create a Share Group for the
Sharing Set.

B. Create an owner-based sharingrule to share records owned by a Customer Community role with all
internal users.

C. Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.

D. Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule
to share records owned by Customer Community users with all internal users.

Answer: C
Question #:91

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NoMoré Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up
for

volunteering opportunities at local events. Each registration will result in a record being created for a custom
Event Registration object.

Which three considerations should NMH keep in mind for records created by guest users?

Choose 3 answers

A. Queues cannot be assigned as owners of records created by guest users.

B. When possible, one should create and assign queues as owners of records createdby quest users.

C. Setting the default owner for records created by guests is an option in Experience Cloud sites.

D. Default owner does not need Read/Write access to view the records created by guest users.

E. Any active user in an org can be assigned asthe default owner of records created by guest users.

Answer: B C E

Question #:92

Dreamscape Flowers (DF) is a well-known global with a large network ofpartners in various regions DF
currently has a number of manual process with varied complexity. Some of these processes involve lifecycle
management that DF is looking to automate as part of a broad digital transformation initiative.

In what three ways canSalesforce Partnership Management (PRM) help DF?

Choose 3 answers

A. Automating partner onboarding process

B. Helping partners manage their payments and file taxes

C. Providing reports and dashboards access to partners

D. Preventing channel conflict

Answer: A C D

Question #:93

Dreamscape Flowers (DF) is planning to use Salesforce Partner Relationship Management (PRM) to manage
partner lifecycle. DF is aware that Salesforce PRM can help with channel sales, lead distribution, and
co-marketing with partners.

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Which other three features come standard with Salesforce PRM that DF can leverage without any code
customization?

Choose 3 answers

A. Partner Value Score Matrix

B. Case Escalation

C. Al-Powered Knowledge Base

D. Partner Incentivization Map

E. Chat

Answer: A C E

Question #:94

What are three goals Ursa Major Solar can accomplish with experience Cloud moderation functionality?

Choose 3 answers

A. Allow members to remove other member from the Experience site if desired.

B. Track Flagging and moderation activity within the Experience site.

C. Allow members to flag posts comments files, and messages that are inappropriate or spam.

D. Designer specific users as moderators so that they can closely monitor the size.

E. Give members Audience Targeting permissions withinthe Experience site.

Answer: B C D

Question #:95

Cloud Kicks (CK)is planning to launch a public site. The site will contain a variety of digital content,
including static content as well as dynamic content. CK is planning to use Content Delivery Network (CDN).

Which statement is true about using CDN with Experience Cloud?

A. CDN can help consistency attaching content timestamps as key-value pairs to both static and dynamic
content.

B. CDN can help availability by allowing remote cloning for dynamic resources.

C. CDN can help performance by caching public resources.

D.

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D. CDN can help reliability by allowing local cloning for static resources.

Answer: A

Question #:96

A consultant recently finishedgathering requirements for a Cloud Kicks (CK) project that will launch five new
Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is
to a generate buzz around new CK models and crowdsource new ideas for the RAD department. The
consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their
planning and must meet the following requirements:

* Each site must have three unique content moderation rules that flag specific keywords.

* Each site must have four unique rate rules that govern posting limits.

* All authenticated users must be able to post on demand. Calculator

What should the consultant consider doing before beginning work on these sites?

A. Ensure that both the notify and freeze actions for all site rate rules are implemented.

B. Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org
limit.

C. Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org
limit.

D. Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.

Answer: D

Question #:97

Partners at Universal Containers (UC) have given feedback that it takes too long for administrators to create
new users or reset passwords for partner employees.

What should be done to help UC with user management?

A. Recommendpartners share user credentials.

B. Delegate external user administration.

C. Implement a limit on new users and password resets.

D. Create a new user form that automatically triggers a process to create a user.

Answer: D
Question #:98

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Get Cloudy Consulting wants to leverage Experience Bundle for makingupdates to its community.

What are the two key features of experienceBundle?

Choose 2 answers

A. ExperinceBundle allows us to programmatically edit any community but using Experience Builder.

B. ExperienceBundle enables Creating experiencing across orgs.

C. ExperimentBundle provides editable community metadata in a human-readable format.

D. ExperienceBundle provides editable community metadata in a human-readable format.

Answer: A C

Question #:99

A consultant needs to leverage ExperienceBundle for a deployment but is unable to view it.

What is the most likely cause for this issue?

A. The experience has not yet been published.

B. A change set containing theNetwork needs to be deployed.

C. The "Enable ExperienceBundle Metadata API" setting needs to be checked.

D. A custom Experience template needs to be created.

Answer: C
Question #:100

Universal Containers is looking to onboard three new partners to the community.

* Each partner have a branded experience containing their colors and logo.

* Gold and silver partners should have access to theLeads inbox component, but Bronze partners should not.

* Bronze partners should not have access to the Leas tab.

How should an administrator solve for these requirements?

A. Create branding sets, audience targeting, and navigation menu targeting.

B. Createbranding sets, audience targeting and a custom Navigation menu component.

C. Create a separate community for each partner with audience targeting.

D.

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D. Create branding sets, a separate page variation for each partner, and a custom Navigation Menu
component.

Answer: A

Question #:101

Bloomington Caregivers (BC) wants to streamline back-end processes and workflows for its employees. BC
recently learned about lightning Bolt solutions for employees at a world tour event.

Where should BC look for potentialLightning Bolt solutions?

A. Salesforce AppExchange

B. Salesforce Accelerator Directory

C. Salesforce Accelerator Catalog

D. Salesforce Connect

Answer: C

Question #:102

What are two ways a question can be escalated to a case?

Choose 2 answers

A. Manually by a moderator selecting ‘’Escalate to Case’’ in the Feed

B. Manually by users commenting ‘’Escalate’’

C. Automatically via Case Assignment Rules

D. Automatically via process Builder by meeting specified criteria

Answer: A D

Question #:103

Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several
sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC's
large customers, Cloud Kicks, has recently acquiredNorthern Trail Outfitters. Sales wants to merge these two
accounts, but they are getting an error.

What could be the cause of the error?

A. Accounts with active Experience Cloud users cannot be merged with another account.

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B. The user trying to merge theaccounts does not have the Merge Portal Roles permission.

C. The user trying to merge the accounts does not have the System Administrator profile.

D. Accounts used in an External Account Hierarchy cannot be merged with another account.

Answer: D

Explanation
QUESTIONNO: 47

DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will
use its network of independent agents to manage claims in their region. Agents will need to work with DR on
settlement and adjustment approvals.

What should the Experience Cloud consultant recommend?

A. Create a peer-to-peer forum for agents and share the URL with employees.

B. Create a digital experience for agents and share the URL with employees.

C. Create a digital experience for agents andan app for employees.

D. Create a self-service community for agents and an app for employees.

Answer: C

Question #:104

UniversalContainers is planning to build a community where customers will be able to view Knowledge
articles and chat live with a support agent.

What should the administrator use to configure the chat functionality?

A. Experience Builder and Chatter

B. ServiceConsole and Service Channel

C. Chat Agent Guided Setup Flow and Service Console

D. Service Channel and Chatter

Answer: C

Question #:105

Universal Containers (UC) wants to create a do-it-yourself site for its existing and prospective customers. The

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site will contain articles, belong manuals, and FAQs. Users will be able to ask questions and answer other
users’ questions on the site.

Which two Experience Cloud features should UC focus on as it starts building out the site?

Choose 2 answers

A. Public Site Connect

B. Document Library Model (DLM)

C. Guest user and public access settings

D. Content Delivery Network

Answer: C D

Question #:106

Get Cloud Consultant (GCC) is implementing a Salesforce- based solution for a global coffee brand. The
coffee company works with agrp research and coffee growers from around the work. These researcher will
submit their recommendation in the system which will go through an approval process before reaching coffee
growers who will ultimately use those recommendation during cultivation.

The Design team estimates the need for at least 20 custom objects given that the coffee company plans to use
Salesforce to also manage incentives. Compensations, distribution, and projections.

Which user license Should GCC recommend for the researchers?

A. Customer Community

B. External Apps

C. Partner Community Plus

D. Customer Community Plus

Answer: B

Question #:107

Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.

Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume usingan
Experiences site?

Choose 3 answers

A. Create an FAQ Knowledge article.

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B. Deploy a chatbox to address common questions.

C. Enable Chatter Questions to encourage peer-to-self-service

D. Create a public ‘’announcement only’ group for moderators to address common questions.

E. Create an FAQ rich text component on the Home page.

Answer: A B C

Question #:108

DreamHouse Reality (DR) is switching to a franchise-based business model in order to grow its market share.
Franchises as well as properly appraised at DR, will immediate access to a real estate opportunity in their area
as soon, as it crosses a threshold.

What should the Experience Cloud consultant recommend for record sharing?

A. Apex sharing

B. Sharing Set

C. AccountHierarchy

D. Sharing Rule

Answer: D

Question #:109

Ursa Major Solar (UMS) is building a portal for its premium B2Bcustomers, Customer will be able to access
their account information, open cases, download NDAs, and create dashboards

Which user license allows UMS to meet these requirements?

A. Customer Community

B. Channel Account

C. Commerce Portal

D. Platform Portal

Answer: B

Question #:110

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What are three valid topic types? Choose 3 answers

A. Featured Topic

B. Content Topic

C. Trending Topic

D. Navigational Topic

E. Standard Topic

Answer: A B D

Question #:111

Ursa Major Solar would like content from Salesforce CMS to be queried when userssearch for keywords in its
customer portal.

Which setting must be turned on in order for Global Search .n Experience Builder to query content m
Salesforce CMS?

A. Community must be activated.

B. Sharing Rules must be set to Read/Write.

C. Search must be enabled for the selected CMS Channel.

D. Gather Customer Insights Data must be selected.

Answer: C

Question #:112

Ursa MajorSolar (UMS) would like to display a collection of news articles it has added to a workspace in
Salesforce via a CMS Collection in its customer portal.

Where should UMS create the CMS collection before configuring the CMS Collection component in
ExperienceBuilder?

A. Administrator in Workspaces

B. Content Management in Workspaces

C. Community Setting

D. Branding Sets

Answer: B

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Question #:113

Get Cloudy Consulting wants to leverage Metadata API for migrating changes between environments.

What are the three key features of Metadata API?

Metadata API might require manual migrationfor changes that involve unsupported settings and features.

A. Metadata API is ideal when multiple work streams are involved.

B. Metadata API can be used programmatically as well as declaratively.

C. Metadata API is ideal for when the changes are complex.

D. Metadata API supports migrating all Communicates settings and features.

Answer: A B D

Question #:114

The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, As per
the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box
features.

Which two things happen automatically when the site manager enables automation? Choose 2 answers

A. Customer portal members gain the ability to provide badges to other members.

B. Inactive and active members are assigned default reputation points.

C. Chatter influence is removed from the Contribution section on the Profile page.

D. Default point system and set of reputation levels become available.

Answer: C D

Question #:115

DreamHouse Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized
in data categories and now plans to make those Knowledge articles available to site users.

Which twosteps does DR need to take in order to ensure that new articles show up in the site on an ongoing
basis without manual intervention?

Choose 2 answers

A.

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A. Map articles to Content Topics.

B. Map topics to data categories.

C. Enable "Share on Sites" setting.

D. Enable "Automate Topic Assignment” setting.

Answer: B D

Question #:116

Northern Trail Qutfitters (NTO) would like to create a public Knowledge base for the general public to be able
to view articles, manuals, and FAQs.

Whichtemplate should NTO select when building its site?

A. Partner Central

B. Help Center

C. Customer Account Portal

D. Customer Service

Answer: C

Question #:117

Universal Containers has implemented Chat, but agents are complaining that they have to capture several
pieces of information before being able to service the customer.

What should an administrator do to capture information upfront on the Experience site?

A. Create a flow for customersto fill out before initiating Chat.

B. Enable Chat for only authenticated users and pass the user's information on hidden fields.

C. Deploy a unique chat per topic.

D. Create a pre-chat form to fill out before initiating Chat.

Answer: D

Question #:118

Ursa Major Solar (UMS) recently went through a major rebranding effort that resulted in a new company logo
along with new brand colors. UMS wants to update brand colors across all of its sites. The sites are built with

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Lightning templates.

Which tool should the Experience Cloud consultant recommend to make these changes?

A. ExperienceBundle

B. Experience Cloud Script Master

C. Site Builder

D. Lightning Builder

Answer: A

Question #:119

Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve
its current channel sales performance.

In what two ways can Salesforce PRM help DF accelerate channel sales?

Choose 2 answers

A. By automating partner entitlement assignment in Channel sales teams

B. BY automating partner tiering in Channel sales hierarchy

C. By automating partner lead routing

D. By automating quoting with Salesforce CPQ

Answer: C D

Question #:120

Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia
Pacific regions, Pages have been created and publish for this product. The site manager has applied criteria to
ensure visibility for these product are applied as per the requirement for each region. NTO further wants to
control the users who see a specific page of this product settings its visibility.

Which three visibility options available in Experience Cloud?

Choose 3 answers

A. Audience

B. None

C. Default

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D. Personal

E. Visible

Answer: A B C

Question #:121

The mission of No More Homelessness (NMH) is to help every homeless person in the bestpossible manner
through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to
ensure NMH's public Experience Cloud site is visible to search engines.

Which two practices does the site manager need to do to ensureSEO is implemented successfully?

Choose 2 answers

A. Check whether a custom robots.txt file to control indexing has been created.

B. Check whether the Experience site is public and activated. Pencil & Paper

C. Check whether the SEO Institute has providedthe approval for the site with end date.

D. Check whether manual sitemap refresh happens on the last day of every month.

Answer: A B

Question #:122

Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions by
chatting with an agent while browsing the Experience site.

How should an administrator embed the chat window in an Experience site?

A. Add the Embedded Service component to Builder pages.

B. Create a custom component using the Embedded Service API.

C. Configure the Embedded Service connector.

D. Create an Embedded Service quick action.

Answer: A
Question #:123

Universal Containers (CU) has been using Salesforce to manage its sales and service processes. UC also an
Experience Cloud site to interact with its customers. UC has now acquired Cloud Kicks (CK) Retail to grow

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its business, CK also uses Salesforce and a self-service site built on the experience Cloud to allowits customers
to log support requests. UC now wants its customers to be able to use CK’s self-service site so they can have a
more integrated experience.

What should an Experience Cloud consultant recommend so that UC’s can log in to CK;s site?

A. Create separate user account for UC customer in CK’s Experience Cloud site, since SSO cannot be
established between two Experience Cloud sites.

B. Use a third-party identity provider to establish SSO between the two Experience Cloud sites, since
Salesforce can only be used as a service provider.

C. Establish SSO between the two Experience Cloud sites by using one org as an identity provider and the
other org as a service.

D. Create custom Apex handlers using login method from site class to sign in users from one community to
the other.

Answer: C

Question #:124

Dreamscape flowers is looking to launch a public site for its current customers and prospects.

Which three actions are performed automatically when a site is createdExpense Cloud?

Choose 3 answers

A. Creation of a guest role

B. Creation of moderation criteria that are applied only to guest users

C. Creation of a guest profile

D. Creation of sharing mechanisms that are available only to guest users

E. Creation of aguest user record

Answer: C D E

Question #:125

Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business.
NIO uses person accounts for its B2C business, and business accounts withrelated contacts for its B2B
business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that
represent departments and opportunities at the department level that will need to be visible to users at the
parent account level. NIO has Customer Community Plus licenses.

How should NTO manage its accounts in its Partner Community?

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A. Extend the Standard Role Hierarchy setting departments as child accounts.

B. Enable the External Account Hierarchy setting departments aschild accounts.

C. Use the Business Accounts and Contacts with Sharing Sets to grant additional record access as needed.

D. Since NTO has person accounts, it cannot use the External Account Hierarchy and will need to use
groups and sharing rules to

grantthe required record access.

Answer: D

Question #:126

Northern Trail Outfitters wants to add a background image to a record list of products in its digital experience.

How should an administrator accomplish this?

A. Use an HTML component

B. Create CMS items.

C. Use aFlexible page layout.

D. Build a custom Lightning component.

Answer: C

Question #:127

Universal Containers(UC) has a B2C customer department that uses person accounts to track and manage all
B?C customers. UC has set up a B2C site using Salesforce Experience Cloud. The VP of B?C business wants
to enable self-registration on the portal so customers can create their own user accounts.

What should the Experience Cloud consultant at UC recommend so that the new users self-registering on the
B2C site are captured as person accounts In Salesforce?

A. Create a custom self-registration page and Apex handler that creates a person account for each user
self-registering on the portal.

B. Use the standard self registration configuration under Experience Workspace and leave the default
Account field empty.

C. Use the standard self-registration configuration under ExperienceWorkspace that assigns users to a
default business account, and then build a trigger on Account to create person accounts for each user.

D. A Restrict the Account record type access to Person Account record type only for the Site Guest User,

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D.

so any accountcreated is

by default a person account.

Answer: D

Question #:128

Which step denotes the completion of an Experience Cloud site setup?

A. Setting up SSO

B. Activating the site

C. Assigning roes to users

D. Assigning profiles to users

Answer: B

Question #:129

Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to
self-register in its B2C Experience site. NTO is not looking to create a placeholder account.

NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO’s site
manager has configured the Allow external users to self-register’’ option. NTO uses Customer Community
Plus Licenses.

Which two steps are needed to complete self-registration in NTO’s Experience site?

Choose 2 answers

A. Ensure that the Account field is empty in the registration section.

B. Contact Salesforce Customer Support to enable Communities Self Registration Controller.

C. Ensure that the Contact field is empty in the registration section.

D. Contact Sales customer Support to enable Person Accounts.

Answer: A D

Question #:130

Ursa Major Solar has a customer portal where both customers and employeescan log in to view information
about the company. The marketing team has created a special design of their lago and company branding for
their Platinum customers, and would like the user interface in the portal to reflect that special design when a

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Platinum Calculator customer is logged in.

Which functionality should the Experience Cloud manager use to achieve this?

A. Themes

B. Templates

C. CMS Connect a

D. Branding Sets

Answer: D

Question #:131

In which two ways canOpportunities with a Community User be shared?

Choose 2 answers Calculator

A. Add a Partner Community profile to a Sharing Set and add Opportunities as an object in the Sharing Set.

B. Add a Customer Community Plus profile to a Sharing Set and add Opportunities as an object in the
Sharing Set.

C. Create an owner-based sharing rule with a Customer Community User.

D. Create a criteria-based sharing rule with a Partner Community role.

Answer: A D

Question #:132

Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creatingan onboarding app for new hires.
Which two things should NTO consider when creating the onboarding app? Calculator

Choose 2 answers

A. Experience Cloud cannot be used for employee apps.

B. Not all Chatter posts inside Chatter groups within the employee appwill be available in the main org.

C. Employee apps are only available in Unlimited Edition.

D. Chatter posts related to a record will be available in the employee app as well as the main org.

Answer: C D

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Question #:133

Ursa Major Solar (UMS) is automating its business processesusing Salesforce. UMS wants its Platinum
partners to be able to approve installation projects and deals. In which two ways can UMS accomplish this?
Choose 2 answers

A. Assign external users as approvers on records and create a digital experience for thoseusers.

B. Assign external users as the co-owners on records and create a digital experience for those users.

C. Add external users directly to approval queues and create a digital experience for those users.

D. Assign external users Super User access on records and create a digital experience for those users,

Answer: A C

Question #:134

What are two Salesforce recommendations for setting up partner roles in large orgs? Choose 2 answers

A. Createpartner roles in the same branch in your Role Hierarchy.

B. Create partner roles in a separate branch in your Role Hierarchy.

C. Grant partner users access to the partner account using a Sharing Rule,

D. Reduce the number of roles to one to improve systemperformance.

Answer: B C

Question #:135

Cloud Kicks (CK) is planning to build a social intranet site as wellas an HR help site for its employees using
Experience Cloud. Most employees either work in sales or service and currently use Salesforce.

Which user license should be recommended for CK's employees to access Experience Cloud sites?

A. Salesforce Authenticated Site

B. Salesforce Unlimited

C. Customer Community

D. Platform Portal

Answer: C

Question #:136

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Ursa Major Solar (UMS) has business and person accounts in its Salesforce org. UMS has partner portals
created for its Silver partners, DreamHouse Realty (DR) and Cloud Kicks(CK).

UMS's Experience team is creating users for its partners. DR and CK users do not require access to
opportunities, leads, and campaigns.

What are the two considerations for creating partner users and granting access?

Choose 2 answers

A. Only businessaccounts can be created as partner users

B. Assign Partner Community license to partner users.

C. Assign Customer Community Plus license to partner users.

D. Only person accounts can be created as partner users.

Answer: B C

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