1.

A company implements an integration procedure that is invoked from an

OmniScript. The integration procedure includes a recommend to improve
performance and address users concerns
Which feature should the consultant recommend to improve performance and
address users concerns?

A. Try Catch
B. Batch Jobs
C. Chaining
D. Conditions

2.A business wants to display customer 360 information in a console for their call
center agents. The customer information will come from a variety of sources, and the
information should be grouped together logically. The agents will need to take
different actions depending on the context of each group of information.
Which tool should a consultant recommend to meet this requirement?

A. Omniscript
B. LWC
C. Visualforce page
D. FlexCards

3.A business process needs to perform a multi-step calculation on each contact

record in a list.
Using an Integration Procedure to process the list, what feature can be used to meet
this requirement?

A. Loop Block
B. Batch Action
C. Conditional Block
D. Dataraptor Transform Action

4.A company needs an OmniScript to allow customers to order products and

services from their website. After the order is submitted, the customer should be able
to download a PDF summary of the order.
What type of DataRaptor should the consultant recommend to meet this
requirement?

A. DataRaptor Load
B. DataRaptor Extract
C. DataRator Turbo Extract
D. DataRaptor Transform

5.A consultant designs a FlexCard with five card states following best practices. Four
of the card states have a condition.
At runtime, if two of the states' condition are true, which state will be displayed?

A. The first state with the highest priority closest to the top of the canvas
B. The state closest to the top of the canvas
C. The first state with a true condition closest to the top of the canvas
D. The state with a true condition that has the highest priority

6.A consultant receives a requirement to display products installed at an account site

in a customer's 360 FlexCard view. The business requires that the width of the fields
displayed should change depending on the device used to view the FlexCard. For
example, the Product Name and Model field elements should display at full width on
mobile devices, but they should shrink to 60% on devices such as laptops and
desktops.
How should the consultant design the FlexCard to meet this requirement?

A. Enable the Responsive feature on the Product Name and Model field elements
B. Enable the Mobile-First feature in FlexCard settings
C. Create two states, one for mobile devices and another for non-mobile devices
D. Create two FlexCards, one for mobile devices and another for non-mobile devices

7.A company has an existing OmniScript that gathers customer information. User
feedback suggests that the current process requires too much typing because all the
data is entered into input text fields. The users also are concerned because there is
no validation in the data that is entered, and users can sometimes enter data that
contains errors. The required inputs are first name, last name, age, and email, users
are also presented a brief questionnaire regarding customer satisfaction.
Which three input elements can the consultant recommend to improve usability and
to provide validation?
Choose 3 answers

A. Headline
B. Radio Group
C. Email
D. Text Area
E. Range

8.A company needs to implement new verification processes for contacts in their org.
This process relies on three Contact record types: Recruiter, Candidate, and Trainer.
The verification process is different for each type of contact. For example, recruiters
must pass a background check; trainers must complete mandatory training classes,
and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these
requirements?

A. Specific FlexCards with Actions for each type of Contact

B. Multiple OmniStudio Actions that invoke separate OmniScripts
C. Single FlexCard with an Action to invoke an OmniScript
D. Single OmniStudio Action that invokes separate Omniscripts

9.Which three functions are performed by Action elements in OmniScript?

Choose 3 answers

A. Display error messages to the user

B. Get and update data through APIs
C. Organize data into multiple pages
D. Send DocuSign emails for signature
E. Get and update data in Salesforce

10.A company needs to create a process that allows call center admins to retrieve all
open cases that have a case type of 'network issue' and submit the case data 'as-is'
to a back office system for validation in batch on a daily basis. Once the cases have
been submitted, the process should trigger an email to the supervisor.
Which three OmniStudio tools should the consultant recommend to meet these
requirements?
Choose 3 answers

A. DataRaptor Turbo Extract

B. OmniScript
C. FlexCard
D. Integration Procedure
E. DataRaptor Load

11.A company is creating a FlexCard for agents to respond to account inquiries. The
company has decided to limit actions on the card to the three most frequent and
important actions users typically take.
Based on the user analysis exhibit shown below, which three actions should appear
on the card?

Choose 3 answers
A. Make a payment

B. View statements

C. Verify a transaction

D. Request higher limit

E. View credit score history

12.A company has an existing OmniScript running in production. The business

decides additional customer information is needed and wants to add more questions
to the process.
What is the most efficient approach that the consultant can recommend to the
business to meet this requirement?
A. Add a new Step element with Input elements

B. Add a embedded FlexCard

C. Add an Input Action to a Step

D. Add an LWC component

13.A business Implements FlexCards in their customer 360° view. The business
wants to add a new action to on the FlexCards that redirects users to an external
web page.
Which type of action should the consultant recommend to meet this new
requirement?
A. Navigate

B. Event

C. Redirect

D. URL

14.In OmniScript, how can pages or groups of fields be controlled based on the
choices made by the user?
A. Add Cancel and Save options for the user

B. Use the Radio Input property for a Step or Block element

C. Use the Conditional View property on a Step or Block element

D. Create child OmniScripts for branched flow

15.How many levels deep can reusable OmniScripts be nested?

A.1
B.2
C.5
D. Unlimited

16.Which three use cases should be implemented using Calculation Procedures &
Matrices?
A. Use a house's address, size, and age of the building to determine an insurance
premium.
B. Use rules to determine eligible insurance products based on a house's address
and age of the building.
C. Use location and past usage to determine the monthly cost for an energy product.
D. Use the product color and capacity to determine the price of a product.
E. Use risk factors for an insured item to determine different insurance product
options.

17.In which two scenarios should a DataRaptor be used?

Choose 2 answers
A. To retrieve an account and Its related contacts

B. To send an SMS alert to the user when a process completes

C. To retrieve today's financial news

D. To merge the city and state fields into a single field

18.A company begins a project to unify its customer data across the enterprise. After
completing the discovery t analysis phases of the project, the project team
recommends FlexCards as the primary solution. The stakeholder of the project are
excited to move forward with this recommendation. However, IT is concerned that
creating FlexCards will require custom coding and advanced technical skills they do
not have on their team.
Which two features should the consultant highlight to address IT's concerns?
Choose 2 answers

A. The FlexCard Wizard

B. Lightning web components used in FlexCards
C. Newport Design System used in FlexCards
D. The FlexCard Designer

19.A business wants to create a reusable OmniScript to capture customer payment

information during the order process. The business decides that the first step of the
payment process should include:
* Payment type (credit card or bank account)
* Payment amount
Which two elements should the consultant recommend for this step of the process?
Choose 2 answers

A. Number
B. Radio
C. Multi-select
D. Currency

20.A business requires a solution to generate an event {platform event) using

account information. All the event information is related to the customer and is stored
in Salesforce.
Using an Integration Procedure, which two actions are necessary to design this
solution?
Choose 2 answers

A. HTTP
B. Response
C. DataRaptor Post
D. DataRaptor Extract

21.A company needs to create multiple guided processes on their public website.
The processes need to be style using the corporate branding kit. The corporate
branding kit Includes guidance on colors, fonts, and icons. In addition, the website
that the process will be deployed to has a style guide that dictates the format for
radio buttons, slide bars, and other user interface elements. The company wants
both the corporate branding kit at the website's style guide to be globally
implemented in these new processes.
Which three OmniStudio features and tools should the consultant recommend to
meet these requirements?
Choose 3 answers

A. OmniScript
B. Custom Styles
C. OmnlOut
D. Newport Design System
E. FlexCards

22.A company has account Information that they want to display to agents in a
summarized view. For each account they want to display icons that allow the user to
launch guided processes for frequent tasks. The processes a reused in other parts of
the business.
Which three OmniStudio tools are needed to meet these requirements?
Choose 3 answers

A. FlexCards
B. Flyouts
C. OmniStudio Actions
D. Navigate Actions
E. Omni Script

Question Type: Single Choice

23.A business has an existing Contact FlexCard that currently displays 5 actions.
The business needs to add 3 menu actions to the existing FlexCard. All 8 actions are
equally important and used with the same frequency. The business wants to display
the name and icon for each action. However, when reviewing the existing design,
consultant notices that the FlexCard is overloaded with actions.
What FlexCard design solution should the consultant recommend?

A. Add a menu element and Include all the actions

B. Create a new contact FlexCard for the new actions
C. Add a flyout to the existing FlexCard
D. Use a block element to add these new actions

24.A company is designing a new console for contact center agents. The cards in
the console need to display the following:
* 'Open' cases with case description, case open date, case type, assigned to and
priority fields. Open should be highlighted with a red border.
* 'Awaiting Closure' cases with case description, last action taken date, resolution,
approval reason for closure, and assigned to fields. These cases should be
highlighted with a grey border.
* 'Closed' cases with case description, resolution, case closed date fields with a link
to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these
requirements?

Nilagyan ng parentflexcard ung choices

A. Using card session variables and a single FlexCard with multiple flyouts
B. Using card session variables and multiple FlexCards
C. Using card filter and a single FlexCard with multiple flyouts
D. Using card filter and multiple FlexCards

25.A company plans to use OmniScript to digitally transform Its business. During the
discovery phase of the project the team reviews all of the business processes
including the Individual steps of each process. As a result of analysis, it is clear that
many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these
requirements?

A. Create an Integration Procedure to update contact data with 'Chain On Step'

enabled and invoke it from all OmniScripts.
B. Create an OmniScript that uses the reusable property to update contact data and
embed it In other OmniScripts.
C. Create an OmniScript to update contact data and invoke it when other
OmniScripts complete.
D. Create a FlexCard for contacts, and add an Update Contact Details OmniScript as
an action.

26.An existing OmniScript used to capture and update customer information displays
the following information o same page:
* Name
* Age
* Street
* Last name
* Postal code
* Gender
* State
* Phone
* City
* Country
* Email
Users report that the information displays in no specific order. Users experience
errors when filling the inform because it is not categorized. The process fails after
submission because the mandatory fields are blank.
How can the consultant improve the user experience of the OmniScript?

A. Use Block elements to group and required property checked in some of the inputs

B. Use a Visualforce Page with the categories, labels, and the required validation

C. Use a template for each category and adding custom code for the required
validation

D. Use Section to break the information and Headline to the title and a required icon
in the input

27.When a customer calls to add a new primary contact to their account, call center
agents need to complete a I contact form. The agent enters the new contact
information using an OmniScript and then needs to generate PDF with the contact
information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled
PDF'

A. OmniStudio Action
B. Integration Procedure
C. DataRaptor
D. Calculation Procedure

28.A company implements an integration procedure that is invoked from an

OmniScript. The integration procedL includes a very long-running process that
makes users impatient.
Which feature should the consultant recommend to Improve performance and
address users' concerns?

A. Try Catch
B. Batch jobs
C. Chaining
D. Conditions

29.A consultant has a project with the following requirement: 'Agents need to follow a
standard customer greeting script in order to ensure brand consistency.'
Which OmniScript element should the consultant recommend to ensure the agents
can see and follow these standard scripts?

A. Input Block
B. Text Area
C. Headline
D. Step

30.The design team creates a mock-up proposal of an OmniScript for sales that
includes more than 25 steps. Th consultant reviews the proposal and sees that the
OmniScript will be used for three different and complex sal processes: change of
plan, new sale, and loyalty. The user will select the type of sale at the beginning of
the interaction, and then the OmniScript will branch into either change of plan, new
sales, or loyalty processes. E process will contain multiple decision points for the
user.
Following best practices, what should the consultant recommend to improve the
planned design of this OmniScript?

A. Pass the process type as an input parameter.

B. Add more conditional views to branch the OmniScript into logical sections.
C. Add more Step elements to create shorter pages.
D. Create a specific OmniScript for each business process.

31.A business implements several OmniScripts and requests a design review to

identify possible improvements. During the review, the consultant notices that each
OmniScript needs to update address data, but each OmniScript collects the
information differently using different labels and input elements.
What can the consultant recommend to improve these OmniScripts?

A. Create new versions of the OmniScripts to collect the address information.

B. Create a reusable OmniScript to update address information.
C. Use a DataRaptor Transform to standardize the data format.
D. Add an address typeahead element to all the OmniScripts.

32.Which OmniScript element can be used to retrieve data from more than one
source?

A. Calculation Action
B. Integration Procedure Action
C. DataRaptor Extract Action
D. Matrix Action

A company needs to create an OmniScript with three steps.

* Step 1
* Step 2
* Step 3
Enter customer details
Select a product
Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these
requirements?
A. DataRaptor Post Action inside Step 2

B. Integration Procedure Action inside Step 3

C. DataRaptor Post Action between Step 2 and Step 3

D. Integration Procedure Action between Step 2 and Step 3

33.A customer needs to create an OmniScript to capture payment Information. In the

first step of the process, it user selects a payment type such as credit card, debit
card, or direct bank account payment. Each payment t should display with a different
icon. The process should check to see if the customer has any saved payment
information of that type, and if there is, no further action is required. If there is no
saved payment informatic then the user should be allowed to enter the information,
and the process should save It.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers

A. DataRaptor Transform Action

B. Select
C. DataRaptor Extract Action
D. Radio
E. DataRaptor Post Action

34.An Insurance company decides to use calculation procedures and matrices to

calculate premium costs for new Insurance policies. Prices change very frequently,
resulting In multiple copies of the rating or pricing tables.
What is an advantage of calculation procedures that the consultant should highlight
in this scenario?

A. Allows aggregate functions

B. Allows text concatenation using algebraic operators
C. Allows multiple versions that will execute based on when the request is made
D. Allows AI integration to calculate next best offer using policy attributes

35.What is the purpose of Step elements in OmniScript?

A. Groups elements that extract data

B. Organizes the script into one or more pages

C. Allows the user to input data

D. Enables the use of repeatable blocks

36What is the purpose of the Messaging element in OmniScript?

A. Display a custom styled message

B. Send email/text to users based on logical conditions
C. Trigger an event to external data sources based on logical conditions
D. Display a warning to users based on logical conditions

37.An insurance company wants to create an OmniScript that allows the user to
review and change account number such as phone number and website. In this
process, the following functionality is needed:
* Enter the company's website
* Enter the account phone number
* Each field should display on a separate line of the page
Which three elements should the consultant include in the OmniScript design
solution?
Choose 3 answers

A. Number
B. Text Area
C. Telephone
D. Line Break
E. Text

38.A company has a requirement to create a 360 view of their customers using
FlexCards. At this company, customer data is stored in Salesforce but also in
external legacy systems. A consultant reviews the use cases needed and
recommends a FlexCard canvas that contains multiple child cards inside the state of
a parent FlexCard.
What is the advantage of embedding multiple child cards in this scenario?

A. Enables easier global styling changes

B. Allows multiple data sources to be used
C. Enables the FlexCard to be used on a Community page
D. Allows conditional views with the Toggle element on each child card

39.A business has a requirement to display an account and all of the associated
contacts on a page. The number contacts will vary for each account. For each
contact, the page should display first name, last name, email, at phone number with
options to edit the contact information or send a message. The primary contact for
an a should be highlighted with a blue border.
Which two FlexCards features should the consultant recommend to meet these
requirements?
Choose 2 answers

A. Datatable
B. Flyouts
C. States
D. Repeat Block

40.A company has a requirement to create a 360 view of their customers using
FlexCards. At this company, customer data is stored in Salesforce but also in
external legacy systems. A consultant reviews the use cases needed and
recommends a FlexCard canvas that contains 5 child FlexCards inside the state of
the parent FlexCard.
How many different data sources can be configured using FlexCards in this
scenario?

A. 2
B. 6
C. 5
D. 1

41.A business has been experiencing a downturn in customer satisfaction due to

billing Issues. The business learn that when customers are allowed to schedule an
inquiry call with an agent, customer satisfaction improves.
For this reason, the business decides to create an OmniScript that asks the
customer to rate their customer satisfaction using a 1-5 rating scale. If the customer
satisfaction is less than 2, it should allow the customer t request a call back on a
certain date and then create a case that includes a list of bills from an external syste
the last 5 months in the case description.
In what order should the consultant design the elements of the OmniScript to meet
these requirements?
A. Date Input, Radio Input, HTTP Action, DataRaptor Post Action

B. Radio Input, Date Input, HTTP Action, DataRaptor Post Action

C. HTTP Action, DataRaptor Post Action, Date Input, Radio Input

D. HTTP Action, Radio Input, Date Input, DataRaptor Post Action

42.Agents for an insurance company need to know the current and past weather
conditions when creating claims customers. The consultant implements a FlexCard
for weather conditions in the console to ensure the agents h access to the
information. The FlexCard needs to provide fields extracted from a weather API and
account field from Salesforce.
According to best practice, what data source should be used?
A. REST

B. Integration Procedure

C. Streaming API

D. DataRaptor Extract

43.An insurance company decides to implement a sales console for the sales
representatives that displays or provide access to customer information. The
consultant reviews all the information required and determines that FlexCards would
be the best solution to display part of the required information.
Which two pieces of data should the consultant recommend displaying using
FlexCards' Choose 2 answers
A. Guided troubleshooting process

B. Terms and Conditions for each policy

C. Policies including type, issue date, amount

D. Customer name, title, phone, email

44.Which two functions can be performed by DataRaptors?

Choose 2 answers
A. Read and write data to Salesforce

B. Read and write data to external systems

C. Transform data

D. Combine requests into a single response

45.A telecommunications company wants to create a 360 view of their customers,

including all customer install products grouped by service address. During the
discovery phase of the project, the consultant identifies that installed products can
have 4 different statuses. Agents complete different processes, depending on status
of installed product. The consultant creates an inventory of all statuses and
processes as shown below.
* Status = Active
o Pay bill
o Review usage
o Cancel service
* Status = Suspended
o Pay bill
o Reconnect service
o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Reconnect service o Cancel service
* Status = Pending installation
o Set up billing
o Schedule installation
o Cancel installation
* Status = Canceled
o Pay bill
o Disconnect service
o Reconnect service

Which two FlexCard features should the consultant use to meet these requirements?
Choose 2 answers

A. States
B. OmniStudio Action
C. Custom Style
D. Flyout

47.A business wants to create an OmniScript that allows call center agents to
schedule field service appointment customers. The process needs to retrieve
available appointment dates from an external system via a REST API and then
display them to the user for selection in a dropdown list. Once the user selects a
date, a confirmatic should display with rich text and images.
Which three OmniScript elements should be used to meet these requirements?
Choose 3 answers

A. Text Block
B. HTTP Action
C. Text Area
D. Select (pinalitan ung name)
E. Multi-select

48.A business wants to transform an existing process into a digital interaction using
OmniScript. The process includes several steps. Some steps apply to all users, and
other steps only apply to users depending on their responses to certain questions.
The business does not want all users to have to go through all the steps.
Which OmniScript feature should the consultant recommend to meet this
requirement?
A. Script Profiles
B. User Roles

C. Script Configuration

D. Conditional Views

49.A business needs to create a FlexCard to display open cases for an account. The
cases should display different depending on their priority.
* Low or Medium priority cases should display case data and an Update Account Info
action.
* High priority cases should include a red border, an alert notification, and an
Escalate action.
What is the most efficient way to meet these requirements?

A. Create a FlexCard with two card states. Use conditions on the state to filter for
priority.
B. Create a FlexCard with one card state. Use conditions on the fields and actions to
filter for priority.
C. Create two FlexCards with one card state each. Use conditions on the states to
filter for priority.
D. Create two FlexCards, one for Low / Medium priority cases and another for High
priority cases.

50.A company needs to create a new quote estimation process for its services team.
This process involves multi; steps. The user needs to enter a variable number of
rows of data in order to calculate the correct final price f the quote. The data that
needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total
for each row.
Which three OmniScript elements should the consultant recommend to meet these
requirements?
Choose 3 answers

A. Edit Block
B. Multi-select
C. Formula
D. Step
E. Input Block

51.When designing OmniScripts, which three best practices should consultants

recommend to increase user adoption?
Choose 3 answers

A. Prefill data for users when possible

B. Replicate existing processes as-is
C. Provide keystroke commands for data entry
D. Divide complex processes into sections
E. Provide user help text

52.A business needs a 360° view of their accounts, including a FlexCard to display
all of the products sold to the account. The business identified 20 different data
elements and 10 actions that users would need when viewing the product
information. Once all of the elements were collected together on the FlexCard, it
looked cluttered.
What FlexCard feature should the consultant recommend to address this issue?
A. Actions

B. States

C. Zones

D. Flyouts

53.A business needs to display installed products for field service technicians on
service calls using a mobile device. the installed product information must be
summarized so the technician can see key details at a glance. How the technician
also needs to sometimes access a list of past service dates for each product. Which
two FlexCards features should the consultant recommend to meet this requirement?
Choose 2 answers?

A. Use flyouts
B. Use card States
C. Enable the Responsibve property
D. Customize the styling

54.A company wants to create a guided process for their customers. The process
needs to retrieve data from Salesforce as well as external systems, and the steps of
the process will branch depending on input from the user. Users will complete the
process in a single session.
How should the consultant design the solution to meet these requirements?
A. OmniScripts and DataRaptors

B. FlexCards and DataRaptors

C. FlexCards and Integration Procedures

D. OmniScripts and Integration Procedures

55.A business wants to add typeahead functionality to an existing OmniScript. The

business wants the user to begin entering the name of a contact in Salesforce. and
allow the user to select the contact once it has found a match. Once the contact has
been selected, the OmniScript should retrieve the contact's email address for use in
a later step of the process.
What data source is needed when using the TypeAhead element?
A. Integration Procedure Action

B. DataRaptor Post Action

C. HTTP Action

D. DataRaptor Extract Action

What is the purpose of a DataRaptor Load?

A. Load data to an Interface object

B. Write data to Salesforce objects

C. Post data to Salesforce APIs

D. Send data to a PDF template

56.A business has a requirement to display cases in a console for service agents.
Cases can have a variety of statuses, including Active, Closed, or Escalated. When
a case is Closed, agents need to be able to reopen the case. When the case is
Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?
A. Styling

B. Conditional View

C. Flyouts

D. State

57.A consultant needs to design an OmniScript to capture the following information:

* Select one payment method from a list of options
* Enter the address information with autocomplete
* Enter a phone number
Which OmniScript elements should be used to capture this information?
A. Multi-Select. Address, and Telephone

B. Select, TypeAhead, and Number

C. Checkbox, Geolocation, and Number

D. Radio, TypeAhead, and Telephone

58.Which three of the following are functions of a Text Block element in OmniScript?
Choose 3 answers
A. Error conditions
B. User input fields
C. Links or images
D. Text formatting
E. Table formatting
59.A company has designed a process that extracts a large amount of data from a
Salesforce object. Due to the volume of data that will be retrieved, it is important that
Governor limits are not exceeded. What solution should the consultant recommend?
A. DataRaptor Extract with Chaining
B. DataRaptor Turbo Extract
C. Calculation Procedure and DataRaptor Turbo Extract
D. Integration Procedure and DataRaptor Turbo Extract

60.A company implements an integration procedure that is invoked from an

OmniScript. The integration procedure includes a recommend to improve
performance and address users concerns Which feature should the consultant
recommend to improve performance and address users concerns?
A. Try Catch
B. Batch jobs
C. Chaining
D. Conditions

61.A company has a process that requires a birthday validation. At the beginning of
the process, the user is asked to input their birthday. If the user is less than 18 years
old. then the process should display an error stating that the age cannot be less than
18. The process should restrict users from continuing. If the user is 18 or older, then
the process should proceed without any error message. Which two OmniScript
features should the consultant recommend to meet this validation requirement?
Choose 2 answers
A. Calculation
B. Messaging
C. Alert
D. Formula

62.A company has an OmniScript that allows agents to schedule service calls. The
first step displays the account name, primary contact name, and telephone number
to the user for confirmation. On the second step, it displays available appointment
slots, which are retrieved from an external service in XML and then transformed into
JSON. The following actions are currently used in the OmniScript:
* DataRaptor Extract Action
* HTTP Action
* DataRaptor Transform Action
Following best practices, what can the consultant recommend to reduce processing
time?
A. Change DataRaptors to extract single objects

B. Add conditional views to the OmniScript

C. Combine these actions into an Integration Procedure

D. Add reusable OmniScripts for each step

63.A business plans to implement new tools for their call center agents to increase
efficiency and improve customer experience. The business needs to reduce new
agent ramp-up time. During the discovery phase of the project, the business
identifies the following requirements for the project: • Easy access to frequent
processes • "At a glance" dashboards of customer information • Lists of customer
bills, which are stored on an external system Which two FlexCard benefits should the
consultant highlight when presenting a proposed solution?
Choose 2 answers
A. Guide users through complex processes
B. Display different actions based on context(iniba ren ung choice pero ganto paren
thought)
C. Allow customers to enter bill payment information
D. Display a 360° view of the customer

64.A business needs a 360° view of their accounts, including a FlexCard to display
all of the products sold to the account. The business identified 20 different data
elements and 10 actions that users would need when view the product information.
Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this
issue?
Choose 2 answers
A. Use a table or chart to display data
B. Use a flyout action to display additional information
C. Use a condition to hide data unless specific criteria are met
D. Put specific fields in a collapsible block

65.A business implements a simple OmniScript in their call center that allows agents
to quickly create a case when on the phone with customers. The OmniScript has
been running successfully in the call center for over a year. The business decides it
wants to allow partners to create cases directly from their Community portal. What is
the most efficient solution that the consultant can propose to meet this new
requirement?
A. Deploy the existing OmniScript to the Community portal using OmniOut.
B. Embed the existing OmniScript as a reusable component within a new Community
OmniScript.
C. Clone the existing OmniScript to a new LWC OmniScript and deploy to the
Community portal.
D. Duplicate the existing OmniScript and deploy the new script on the website.

67.A company has a legacy application to display customer information. The

application currently uses custom CS / HTML to display information in the company's
color scheme and fonts. The application also provides users will access to more than
25 processes. Recently, a new project was started to build a 360° view using
FlexCards to replace the legacy application.
In this scenario, which three FlexCard features should the consultant recommend?
Choose 3 answers
A. Custom Styles

B. Newport Design System

C. Datatables

D. Actions

E. Menu elements

68.A company needs a guided process for their internal support department that will
provide the following functionality:
* Allow the user to enter their employee id
* Retrieve name, mobile phone, title, and email using the employee id
* Display the user's details on a page
* On another page, allow the user to enter case details, including subject, category,
severity, and description Which three elements should the consultant recommend to
meet these requirements using an OmniScrip?
Choose 3 answers
A. DataRaptor Post Action

B. Calculation Action

C. Messaging

D. Steps

E. DataRaptor Extract Action

69.An OmniScript saves data to Salesforce and to an external system. What

OmniScript element could save all this data?

A. DataRaptor Post Action

B. HTTP Action

C. Integration Procedure Action

D. DataRaptor Transform Action

70.A consultant wants to proceed with a FlexCard canvas design that will display
data from a legacy billing system. The legacy billing system is being extended to add
a SOAP endpoint that will allow for the data to be retrieved in XML format. However,
the endpoint is not ready yet. Which data source should the team use to make
progress on the design?
A. DataRaptor
B. Apex REST
C. Integration Procedures
D. Apex Remote

71.A healthcare company wants to enable its subscribers to add. edit, or delete
dependents related to their policy via their Community portal. The project team
decides to use OmniStudio tools to provide this functionality. In this scenario, which
two OmniStudio features should the consultant recommend? Choose 2 answers
A. Datatable
B. Remote Action
C. Response Action
D. Edit Block

72.A company plans to rebuild a process that includes functionality that was
originally written in APEX and Visual pages using OmniScript. The consultant
reviews the process and sees in the first step, the user reviews data then enters
additional information. In the next step, the process retrieves data from an external
system.
In this scenario, which OmniStudio data tool should the consultant recommend?
A. DataRaptor Extract

B. DataRaptor Turbo

C. Integration Procedure

D. Calculation Procedure

72.A consultant must design a 360 view of the customer. The business requirements
are:
A header card with account information (name, account number, next billing date,
invoice method)
• A list of related contacts (first name, last name, phone)
• All the open cases related to the account (subject, priority, SLA) An account will not
have more than 2 contacts, but it could have more than 10 open cases. It is
necessary to the different sections available at a glance. Which two FlexCard
features should the consultant recommend to improve the user experience?
Choose 2 answers
A. Use a Datatable element
B. Use a Block Element with the Collapse property enabled
C. Use a Zone Template
D. Use a Custom Style to adjust height and width

73.A company needs to generate invoices when contracts reach an approved status.
Users should initiate the invoice generation process from the contract page, but the
option should not appear until the contract reaches the approved status. After the
invoice is generated, it should be sent to the customer for signature. What three tools
should be used in the solution the consultant recommends to meet these
requirements?
Choose 3 answers
A. OmniScript
B. Interaction Launcher
C. FlexCards
D. OmniStudio Action
E. DataRaptor

74.A client wants to create an OmniScript to capture customer satisfaction. The

process requires the following actions: • Present the user with a customer
satisfaction question that allows them to select one option from a 1-5 satisfaction
rating. • Create a case for an account team member to follow up. • Email a summary
message to the user. Which OmniScript elements should the consultant recommend
to meet these requirements'
A. Radio Group, Remote Action, and Messaging Action
B. Multi-Select, Remote Action, and Email Action
C. Radio Group, DataRaptor Post Action, and Email Action
D. Edit Block, DataRaptor Post Action, and Messaging Action

75.An Insurance agency wants to enable its call center agents to be more efficient
when handling customer inqul.... After analyzing patterns In the call logs, the agency
discovers that one of the top customer requests is to find total insurance premiums
paid as well as the difference year over year. Agents need to relay this information
the customer and then send them a summary report by email. The agency decides
to implement this process using OmniScript. What three OmniScrlpts elements
should be used to meet the requirements?
Choose 3 answers
A. DataRaptor Extract Action
B. Email Action
C. DataRaptor Post Action
D. Messaging Element
E. Calculation Action

76.A company needs to create a quoting process for its internal agents. During
quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the
size (Small Medium, Large, X-large). The process should look up the unit price using
the product code, the grade, size, and then multiplies the unit price by a discount
factor. Which two OmniStudio tools should the consultant recommend to meet these
requirements? Choose 2 answers
A. Calculation Matrix (decision matrices)
B. DataRaptor Transform
C. DataRaptor Extract
D. Calculation Procedure

77.Service agents must confirm customer contact information in the first step of a
payment OmniScript. Contact information includes name, telephone number, mobile
number, and email. None of the contact information on first step is required. On the
last step, after taking payment, the agent can optionally email the receipt to the
customer. If the bmust says yes, the agent selects a checkbox. If the agent selects
the box but the email address field is empty, the process must require the user to
return to the first step and enter the customer's email address. What should the
consultant recommend to meet this requirement?
A. Add a Set Errors element
B. Add a DataRaptor to retrieve the email address
C. Add a Validation Rule to the Contact object
D. Add a Conditional View to the last step

78.When a customer wants to buy a new device, a discounted rate can be applied
after considering the number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend getting the discounted rate?
Options:
ADataRaptor Turbo
BOmniStudio Action
CCalculation Matrices
DDataRaptor Transform

79.Which OmniStudio tool can be used to invoke scheduled jobs?

A. DataRaptor Load

B. Integration Procedure

C. DataRaptor Extract

D. Calculation Procedure

80.A business is creating a new OmniScript that will allow agents to launch a guided
selling process from an account detail page. The consultant reviews the initial design
proposed for the OmniScript and sees that the process ^ the following steps:
* Step 1: Enter account name to retrieve account information
* Step 2: Review and edit account information
* Step 3: Select products
* Step 4: Enter payment information
Following best practices, what suggestion should the consultant make to improve the
design?
A. Use an Edit Block in Step 4 to enter payment information.

B. Remove Step 1 and prefill the account information automatically.

C. Use Multi-select elements in Step 3 for the product list.

D. Divide Step 2 into two steps, so each task is distinct.

81.W3has decided to use OmniStudio tools. The development work completed so far
was done using APEX code. The new team must complete the project following
these guidelines:
* Minimize implementation time
* Ensure end-user processes are as simple as possible
* Find a way to ensure optimal UX
In this scenario, what two actions should the consultant recommend to the project
team'
Choose 2 answers

Options:
A. Replace existing APEX using DataRaptors and HTTP Actions
B. Create new LWC templates for branding and styling
C. Implement FlexCards and OmniScripts for the front-end
D. Use existing APEX classes as data sources
82.Which of the following is a key difference between Integration Procedures and
DataRaptors?

Options:
A. DataRaptors can access data from external sources.
B. DataRaptors can invoke multiple actions in a single server call.
C Integration Procedures can access data from external sources.
D. Integration Procedures can retrieve data from multiple related objects.

83.When a customer calls to report a product issue, agents need to check all open
cases related to that product to see if there are any solutions that can resolve the
customer's issue. Products that have been purchased are stored as assets, and
there is a lookup relationship from case to asset that allows cases to be linked to the
products customers have purchased.
What type of DataRaptor can be used to retrieve a list of cases filtered by the
customer's asset and the last service date of the asset?

Options:
A. DataRaptor Turbo
B. DataRaptor Extract
C. DataRaptor Load
D. DataRaptor Transform

84.A company needs to create some boundaries for their sales teams regarding the
minimum and maximum discounts that can be applied to their orders. The discount
thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%.
The minimum adjustment and the maximum adjustment are determined by their
region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these
requirements'
Choose 2 answers

Options:
A. OmniStudio Action
B. Calculation Procedure ( expression set)
C. Calculation Matrix( decision matrices)
D. DataRaptor Transform

85.When designing OmniStudio solutions, what are two reasons that explain why
Integration Procedures are recommended as the first choice of data sources for
FlexCards and OmniScripts?
Choose 2 answers
A. They future-proof your front end design.

B. They can retrieve Salesforce data from multiple objects faster.

C. They combine multiple actions into a single server call.

D. They enable better usability in digital interactions.

86.What business problem does DataRaptor solve?

Options:
A. lt removes the need to code data mappings for data transformations.
B. It allows developers to create complex API queries declaratively.
C. It combines multiple steps and processes into a single server call.
D. It guides humans through a complex business process.

87.which Action element redirects the user outside an LWC OmniScript?

Options:
A. Response
B. Done
C. Post to Object
D. Navigate

88.Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?
A. Calculation Procedure

B. DataRaptor Load

C. Integration Procedure

D. FlexCards

89.In an Integration Procedure, what group element will control whether an individual
action executes?

Options:
A. Conditional Block
B. Cache Block
C. Try-Catch Block
D. Loop Block

90.A company wants to create a new customer buying journey for their website. The
buying journey should include the following functionality:
* Allow the user to enter contact and address information
* Require the user to enter age, gender, and optionally income bracket
* Compute a discount percentage per product based on the customer data provided
* Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that
meets these requirements7
Choose 3 answers

Options:
A. OmniScript
B. Integration Procedures
C. Calculation Procedures and Matrices
D. FlexCard
E. OmniStudio Action

91.A company uses calculation procedures to determine product pricing. Due to the
company's pricing schedules, there is always more than one calculation procedure
active at one time for a given date.
In this scenario, how will the calculation engine select which calculation procedure to
run?

Options:
A. Date modified
B. Priority (rank)
C. Sequence
D. Date created

92.When a call center agent interacts with a customer, the agent must have all of the
customer's related information available for a quick response. The business requires
the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?

Options:
A. Customer IntellView
B.Lightning Record Page
C. OmniScript
D. FlexCards

93.A business is creating an agent console with FlexCards to provide a 360 view of
their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract
data.
How should the consultant design the FlexCards to meet these requirements?

Options:
A. Parent FlexCard with multiple Child and Card Actions
B. Parent FlexCard with multiple Child and different Card States
C. Parent FlexCard with single Child and multiple Card States
D, Parent FlexCard with single Child and Card Actions

94.A business has the following requirements:

* To display cases for an account
* The user should see all of the cases on the canvas
* The user should be able to create a new case from the canvas
The consultant decides to use states to enable this functionality.
Which type of state should the consultant recommend to allow users to create a new
case from the canvas?

Options:
A. Active Card State
B. Blank Card State
C. Edit Mode State
D. New Card State

95.A company has a process that requires a birthday validation. At the beginning of
the process, the user is asked to input their birthday. If the user is less than 18 years
old. then the process should display an error stating that the age cannot be less than
18. The process should restrict users from continuing. If the user is 18 or older, then
the process should proceed without any error message.
Which two OmniScript features should the consultant recommend to meet this
validation requirement?
Choose 2 answers

Options:
A. Calculation
B. Messaging
C. Alert
D. Formula
B. Messaging

96.A business wants to display cases for an account using FlexCards. The cases
should be organized in a tabular list by case status, so that Escalated cases appear
first, followed by Active and Closed cases.
Which FlexCard feature should the consultant recommend to meet this requirement?

Options:
A. flyout with child FlexCards with conditions to filter by case status
B. States with conditions to filter by case status
C. A Datatable element with the Group By property
D. Child FlexCards in a parent FlexCard with the Group By property

97.In which two cases should an integration procedure be used as a data source for
FlexCards and OmniScripts,
Choose 2 answers

Options:
A. To achieve elastic scaling
B. To retrieve multiple data sources in a single response
C. To minimize the number of elements to be configured
D. To separate the user interface from changes in the data sources

98.A company wants to create a new digital interaction process that allows
customers to request a quote for service from a local retail energy supplier. The
process requires the following actions:
* Allow the user to select one or more energy products from a list
* Get current energy usage data from an external system via an API
* Save the data back to Salesforce as a lead
Which three OmniScript elements should the consultant recommend to meet these
requirements?
Choose 3 answers

Options:
A. DataRaptor Post Action
B. Multi-select Input
C. Post to Object Action
D. Radio Input
E. HTTP Action

99.which of the following are Integration Procedure Actions?

Options:
A. Email
B. OmniScript
C. PDF
D. TypeAhead

100.which two of the following use cases are best solved using Calculation
Procedures & Matrices?
Choose 2 answers

Options:
A. To apply the correct factor when determining a cost
B. To return output that is calculated differently based on the date
C. To determine the list of products to display to a customer
D. To retrieve text data and convert it to an integer

101.An auto insurance company has different rates for each state in the country. The
company needs to manage the rates separately, but the formula to calculate the
premiums is the same. All the input and output are the same; only the values in the
rating tables differ.
Which OmniStudio tool should the consultant recommend to meet this requirement?

Options:
A. DataRaptor Transform with an interface Map
B. Aggregation Steps in a Calculation Procedure
C. Class-based Calculation Procedure
D. Grouped Calculation Matrix

102.A business wants to create a FlexCard for mobile plans to add to their Customer
360 console application. The FlexCard needs to include the following actions:
* Start a process to retrieve plan consumption data
* Create a new case
* Open a promotions web page
* Change the SIM card
which combination should the consultant use in designing the solution?
Options:
A. Custom Event and Redirect URL
B. OmniScript and Navigate
C. Event, Navigate and Card
D. Flyout and OmniScript

103.An investment portfolio manager wants to build a console to display:

* Client information
* Profile attributes
* Investment instrument information
There are more than 20 profile attributes. Each investment instrument has 15 fields
of information to display. The fields should be grouped logically.
How should the consultant design a solution to meet the requirements?

Options:
A. A header FlexCard for client information with a Flyout for profile attributes Child
FlexCards for investment instruments with a Flyout for additional information

B. A header FlexCard for client information and profile attributes FlexCards for
investment instrument information

C. An OmniScript with a Step for client information Block Elements for investment
instruments

D. A header FlexCard for client information and profile attributes Child FlexCards for
investment instruments with a Flyout for additional information

104.A company is beginning their first project using Calculation Procedures &
Matrices. The developers on the tea are concerned about learning the new tool and
how they will test their calculation procedures. The consultant recommends that they
use the built-in simulator.
In this scenario, what benefit should the consultant highlight to the developer team?

Options:
A. It aggregates data elements that have been calculated separately.
B. It verifies data types in the algebraic calculations of the calculation procedure.
C. It generates sample input and output JSON that can be easily used to build
DataRaptors.
D. It allows developers to create what-if calculations.

105.A health provider company is building a new application for its medical officers.
The company wants to display medical test reports for patients. Medical test reports
is a custom object, related to the Patients object. For e< patient, the company needs
to list each medical test report including the report name, date requested, and d
generated. From each medical test report, the user should be able to take the
following actions:
* Approve
* Print for Review
* Send for Retest
Which OmniStudio tools should the consultant use to design a solution to meet these
requirements?

Options:
A. Salesforce list view with custom buttons/links
B. Multiple FlexCards with single action
C. OmnlScript with multiple Step elements
D. Single FlexCard with multiple actions

106.A company has deployed an OmniScript that is working as designed. During the
process, the OmniScript has multiple steps that allow the user to review lists of
cases, contacts, quotes, orders, and contracts for an accour Each step uses
DataRaptor Extract Actions to retrieve Salesforce dat a. However, the OmniScript is
reaching performance limitations, and the development team warns that they may
begin hitting Governor limits.
Which two suggestions should the consultant propose to address this concern?
Choose 2 answers
A. Replace the DataRaptor Extracts with DataRaptor Turbo Extracts

B. Combine the DataRaptors into an Integration Procedure

C. Add Limit filter in DataRaptor Extract

D. Add Order By filter in DataRaptor Extract

107.Which element allows a user to retrieve data from a single field and display it in
a dropdown list?
A. Calculation Action

B. Select

C. Lookup

D. DataRaptor Extract Action

108.How should the consultant design the OmniScript solution to allow the user to
stop and resume a process at a later time?
A. Use a DataRaptor Post Action

B. Configure the Save property

C. Use an Integration Procedure

D. Configure a Resume Step

109.Which OmniStudio tool is optimized for performance and minimizes

configuration time?

Options:
A. Integration Procedure
B. DataRaptor Extract
C. DataRaptor Turbo Extract
D. Calculation Procedure