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Consumer Rights Project

The document discusses consumer rights and protections, emphasizing their importance in safeguarding individuals from unfair business practices. It outlines the Consumer Protection Act of 2019, which includes key rights such as safety, information, and redressal, as well as the responsibilities of consumers. Additionally, it highlights the roles of government and NGOs in promoting consumer awareness and providing grievance redressal mechanisms.

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10 views3 pages

Consumer Rights Project

The document discusses consumer rights and protections, emphasizing their importance in safeguarding individuals from unfair business practices. It outlines the Consumer Protection Act of 2019, which includes key rights such as safety, information, and redressal, as well as the responsibilities of consumers. Additionally, it highlights the roles of government and NGOs in promoting consumer awareness and providing grievance redressal mechanisms.

Uploaded by

amanansari78618
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Project on Consumer Rights

Index
 1. Introduction
 2. Who is a Consumer?
 3. Need for Consumer Protection
 4. Consumer Rights in India
 5. Consumer Responsibilities
 6. Consumer Protection Act, 2019
 7. Consumer Grievance Redressal Mechanism
 8. Real-life Cases
 9. Role of Government and NGOs
 10. Conclusion
 11. Bibliography

1. Introduction
Consumer rights are laws and regulations that protect individuals from unfair practices by
businesses and ensure that their interests are safeguarded. These rights empower
consumers to make informed choices and seek redressal if their rights are violated.

2. Who is a Consumer?
A consumer is a person who buys goods or avails services for personal use and not for
resale or commercial purposes.

3. Need for Consumer Protection


Consumer protection is essential because:
- Consumers may be exploited by sellers.
- Products/services may be defective, substandard, or harmful.
- False advertising and unfair trade practices are common.
- It ensures fair trade, competition, and accurate information.

4. Consumer Rights in India


Under the Consumer Protection Act, the following rights are granted:
1. Right to Safety – Protection against hazardous goods.
2. Right to be Informed – Full information about product/service.
3. Right to Choose – Access to a variety of goods and services at competitive prices.
4. Right to be Heard – Consumers can voice complaints.
5. Right to Redressal – Legal remedies for grievances.
6. Right to Consumer Education – Awareness about rights and responsibilities.

5. Consumer Responsibilities
While enjoying their rights, consumers must:
- Be aware of rights and duties.
- Use products/services responsibly.
- Read labels carefully.
- File complaints if needed.
- Avoid buying from illegal sources.

6. Consumer Protection Act, 2019


The Consumer Protection Act, 2019 replaced the 1986 Act. Key highlights:
- Establishes the Central Consumer Protection Authority (CCPA).
- E-commerce is covered.
- Introduces product liability and mediation.
- Penalties for misleading ads and unfair practices.

7. Consumer Grievance Redressal Mechanism


Consumers can file complaints in:
- District Commission (up to ₹1 crore)
- State Commission (₹1 crore to ₹10 crore)
- National Commission (above ₹10 crore)

Steps to file a complaint:


1. Identify the issue.
2. Gather evidence (receipts, warranty, communication).
3. Approach consumer commission or online portal (https://consumerhelpline.gov.in).

8. Real-life Cases
- Maggi Noodles Ban (2015): Banned due to excess lead content – a violation of the Right to
Safety.
- Amazon delivery frauds: Addressed through online grievance redressal.

9. Role of Government and NGOs


- Government creates policies, enforces laws, and runs awareness programs like 'Jago
Grahak Jago'.
- NGOs such as Consumer Voice and CUTS help in education and legal support.
10. Conclusion
Consumer rights are vital in ensuring fairness and justice in the marketplace. With growing
awareness, consumers can make informed choices and hold businesses accountable.

11. Bibliography
1. The Consumer Protection Act, 2019
2. https://consumerhelpline.gov.in
3. NCERT Economics Textbook – Class 10
4. Ministry of Consumer Affairs, Government of India

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