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14 views4 pages

Lec 3

Uploaded by

s6h6ysm4xk
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Introduction to Computer Troubleshooting

Troubleshooting is the systematic process of diagnosing and resolving issues


affecting computer performance. Problems can arise from hardware
malfunctions, software conflicts, or environmental factors. A structured approach
ensures efficient resolution while minimizing downtime.

Hardware Troubleshooting
Common Hardware Issues
1. Overheating
- Causes: Dust-clogged fans, faulty thermal paste, or excessive workload.
- Solutions: Clean fans/heatsinks, replace thermal paste, and ensure proper
ventilation.
2. RAM Failures
- Signs : Frequent crashes, boot failures (beep codes).
- Diagnosis: Use tools like MemTest86 to test RAM integrity.

3. Hard Drive Issues


- Signs: Clicking noises, slow boot times.
- Tools: CrystalDiskInfo to monitor drive health .

4. Power Supply Problems


- Indicators: No power, random shutdowns.
- Fix: Test with a multimeter or replace the PSU .

5. Peripheral Failures
- Examples: Unresponsive USB ports, display artifacts.
- Steps: Reinstall drivers or check motherboard connections .

Software Troubleshooting
Common Software Issues
1. OS Errors and Slow Performance
- Causes: Corrupted files, excessive background processes.
- Solutions:
- Use Task Manager to identify resource-heavy apps .
- Run System File Checker (sfc /scannow) to repair OS files .
2. Application Crashes
- Resolution: Update software, reinstall programs, or check for compatibility
issues .

3. Malware Infections
- Detection: Unexpected pop-ups, sluggish performance.
- Tools: Malwarebyte or Windows Defender for scans .

4. Driver Conflicts
- Diagnosis: Check Device Manager for yellow alerts.
- Fix: Update drivers manually or via tools like Driver Booster .

5. Boot Issues
- Troubleshooting: Boot into Safe Mode to isolate software problems .

4. Basic Troubleshooting Techniques


1. The “Restart” Rule
- Rebooting resolves temporary glitches and clears RAM .

2. Check Physical Connections


- Ensure cables (power, monitor, peripherals) are secure .

3. Update Software and Drivers


- Regular updates patch vulnerabilities and improve stability .
4.Use Diagnostic Tools
- Windows Tools: Disk Cleanup, Memory Diagnostic.
- HWMonitor for temperature checks, BlueScreenView for crash analysis .

5. Backup Data
- Prevent data loss with cloud storage or external drives before major fixes .

Preventive Maintenance
- Hardware: Clean dust every 3–6 months; monitor temperatures .
- Software: Schedule antivirus scans; uninstall unused programs .

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