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Chapter 1 Student Lecture Notes

Chapter 1 discusses the evolution of the administrative profession, highlighting the impact of technology, diversity in the workforce, and changing work environments. It emphasizes the increasing complexity of administrative roles and the essential skills required for success, including employability, teamwork, and emotional intelligence. The chapter also outlines the characteristics of a professional and the importance of maintaining a positive professional image.

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2 views3 pages

Chapter 1 Student Lecture Notes

Chapter 1 discusses the evolution of the administrative profession, highlighting the impact of technology, diversity in the workforce, and changing work environments. It emphasizes the increasing complexity of administrative roles and the essential skills required for success, including employability, teamwork, and emotional intelligence. The chapter also outlines the characteristics of a professional and the importance of maintaining a positive professional image.

Uploaded by

hmskrcphvs
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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CHAPTER 1 - ENTERING THE WORKFORCE AND BECOMING AN OFFICE PROFESSIONAL

Changes in Technology

Changing technology has played the biggest role in reshaping the administrative profession of
today. Technology tools and smart devices have revolutionized the way we communicate,
learn, and work.

Today’s Diverse Workforce

 Increased cultural diversity


 More women in the workforce
 Gender roles in the workplace
 Shifting Demographics
 Education and Training

Your Work Environment

 Globalization of the economy


 Telework/remote employment
 Part-time hours
 Contract positions
 Non-traditional workweek
 Job-sharing

Workplace Organization

 Office culture and language


 Business organizations
 Formal organizational structures
 Management responsibilities
 Administrative professional’s responsibilities

The Evolving Role

 History of “Secretary”

- Close confidant to a powerful individual


- With the invention of the typewriter, more women began to enter the field

 Today’s Administrative Professional

- Increased responsibility and skill level


- More distinguished titles to better reflect role
Unit 1 – Entering the Workforce and Becoming a Professional 2

The Role of the AA

With the transformation of the workplace, job responsibilities of the administrative


professional have increased in complexity and accountability.

The new role requires a broad range of skills, traits, and attitudes to succeed.

Employability Skills Profile

 Fundamental Skills
 Communicate
 Manage information
 Use numbers
 Think and solve problems

 Personal Management Skills

 Demonstrate positive attitudes and behaviours


 Be responsible
 Be adaptable
 Learn continuously
 Work safely

 Teamwork Skills

 Work with others


 Participate in projects and tasks

Knowing Yourself

 Vocational Skills – skills required for a specific job (hard skills)


 Transferable Skills – skills that can be transferred to any job (soft skills)
 Emotional Intelligence – the skills that enable people to interact well with others
 Personality Traits – Personal characteristics that make up individual differences

Emotional Intelligence

Comprised of four elements:

 Self-awareness
 Self-management
 Social Awareness
 Relationship Management
Unit 1 – Entering the Workforce and Becoming a Professional 3

Personality Assessment

 Assessing your personality traits helps you to determine which jobs you are best suited.
 Understanding personal differences in yourself and others can increase your personal
effectiveness.
Becoming a Professional

 Openness to Change
 Dependability
 Confidentiality
 Integrity/Honesty
 Initiative/Motivation
 Flexibility/Adaptability

What is a Professional?

 Strong Work Ethic


 Positive Attitude
 Self-Confident

Your Professional Image

 Appearance
 Professional Growth
 Professional Organizations and Certifications
 Understanding your Organization

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