StreamHub

Media Transceiver

VERSION 4.4

23 Jun 2025

Installation & Configuration Guide

www.haivision.com
 Installation & Configuration Guide

Edition Notice
© 2015-2025 Haivision. All rights reserved.

This edition and the products it describes contain proprietary and confidential information. No part of
this content may be copied, photocopied, reproduced, translated or reduced to any electronic or
machine-readable format without prior written permission of Haivision. If this content is distributed
with software that includes an end-user agreement, this content and the software described in it, are
furnished under license and may be used or copied only in accordance with the terms of that license.
Except as permitted by any such license, no part of this content may be reproduced, stored in a
retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or
otherwise, without the prior written permission of Haivision Systems, Inc. Please note that the content
is protected under copyright law even if it is not distributed with software that includes an end-user
license agreement.

About Haivision
Founded in 2004, Haivision is now a market leader in enterprise video and video streaming
technologies. We help the world’s top organizations communicate, collaborate and educate.
Recognized as one of the most influential companies in video by Streaming Media and one of the
fastest growing companies by Deloitte’s Technology Fast 500, organizations big and small rely on
Haivision solutions to deliver video. Headquartered in Montreal, Canada, and Chicago, USA, we
support our global customers with regional offices located throughout the United States, Europe, Asia
and South America.

Trademarks
The Haivision logo, Haivision, and certain other marks are trademarks of Haivision. CoolSign is a
registered trademark licensed to Haivision Systems, Inc. All other brand or product names identified in
this document are trademarks or registered trademarks of their respective companies or
organizations.

Disclaimer
The information contained herein is subject to change without notice. Haivision assumes no
responsibility for any damages arising from the use of this content, including but not limited to, lost
revenue, lost data, claims by third parties, or other damages.

If you have comments or suggestions, please contact infodev@haivision.com.

While every effort has been made to provide accurate and timely information regarding this product
and its use, Haivision Systems Inc. shall not be liable for errors or omissions contained herein or for
incidental or consequential damages in connection with the furnishing, performance, or use of this
material.

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Contents
Edition Notice 2
About Haivision ...............................................................................................................................................................2
Trademarks .......................................................................................................................................................................2
Disclaimer ..........................................................................................................................................................................2
Contents 3
About This Document 4
Conventions ..................................................................................................................................................................... 4
Typographic Conventions and Elements ......................................................................................................... 4
Action Alerts................................................................................................................................................................ 4
Getting Service Support ..............................................................................................................................................5
Hardware Requirements 7
System Interfaces 9
Installing the Firmware 11
Preparing a Bootable USB Key ................................................................................................................................ 11
Backup Precautions ..................................................................................................................................................... 12
Installing from the ISO ................................................................................................................................................ 16
Importing the Exported Files.................................................................................................................................. 22
Accessing the Settings Menu 24
Static IP Address.......................................................................................................................................................... 25
LAN (DHCP)................................................................................................................................................................... 26
Configuring the Network Interfaces 27
Using the Default Configuration ............................................................................................................................ 27
Configuring an Ethernet Interface ........................................................................................................................ 27
Network Port Requirements.................................................................................................................................... 28
Mandatory IP Ports to Open................................................................................................................................ 29
Optional IP Ports to Open.................................................................................................................................... 29
Configuring IP Routes................................................................................................................................................. 31
Deleting IP Routes....................................................................................................................................................... 33
Configuring Security Settings 34
Configuring System Settings 35
Setting an NTP Server ............................................................................................................................................... 35
Setting the Time Zone ............................................................................................................................................... 35
Reconfiguring the Keyboard................................................................................................................................... 36
Maintaining the Server Application 38
Restarting the Server Services ............................................................................................................................... 38
Rebooting the Server................................................................................................................................................. 38
Monitoring the System Health................................................................................................................................ 39
LiveGuest Configuration 40
Getting Help 41

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About This Document

Conventions
The following conventions are used to help clarify the content.

Typographic Conventions and Elements

Italics Used for the introduction of new terminology, for words being used in a different context, and for
placeholder or variable text.

bold Used for strong emphasis and items that you click, such as buttons.

Monosp Used for code examples, command names, options, responses, error messages, and to indicate text that
you enter.
aced

> In addition to a math symbol, it is used to indicate a submenu. For instance, File > New where you
would select the New option from the File menu.

... Indicates that text is being omitted for brevity.

Action Alerts
The following alerts are used to advise and counsel that special actions should be taken.

Tip

Indicates highlights, suggestions, or helpful hints.

Note

Indicates a note containing special instructions or information that may apply only in special
cases.

Important

Indicates an emphasized note. It provides information that you should be particularly aware of in
order to complete a task and that should not be disregarded. This alert is typically used to
prevent loss of data.

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Caution

Indicates a potentially hazardous situation which, if not avoided, may result in damage to data
or equipment. It may also be used to alert against unsafe practices.

Warning

Indicates a potentially hazardous situation that may result in physical harm to the user.

Getting Service Support

For more information regarding service programs, training courses, or for assistance with your support
requirements, contact Haivision Technical Support using our Support Portal at: https://
support.haivision.com.

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Scope of this Document

This content covers the firmware installation and configuration required for Haivision StreamHub
server.

• Hardware Requirements
• System Interfaces
• Installing the Firmware
• Accessing the Settings Menu
• Configuring the Network Interfaces
• Configuring Security Settings
• Configuring System Settings
• Maintaining the Server Application
• LiveGuest Configuration

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Hardware Requirements
If you are setting up the software license on your own platform, ensure that your equipment meets the
following requirements. Here are the minimal hardware requirements to install and run StreamHub
software application on a 1RU server for each configuration.

Note
Haivision does not guarantee the proper operation, or even start, of the software application
installed on hardware platforms which do not comply with these requirements.

Standard (* = STD) Ultra (* = ULT)

Description Manufacture Part Number
r *-1SDI *-4SDI *- *-4KMH *-8HD *-
ST2110 D ST2110

SuperChassis Supermicro CSE-514-

514-R400W 1RU R407W
Chassis

Power supply Supermicro PWS-407P-1R

Power distributor Supermicro PDB-

PT514-2824

Super X11SCW-F Supermicro MBD-X11SCW-

Motherboard F

Super X11SPW-TF Supermicro MBD-X11SPW-

Motherboard TF

Intel® Xeon® Intel E-2176G

E-2176G (6 core
3.70 GHz)

Intel Xeon Gold Intel CD806950444

6226R (16 core 9000
2.90 GHz)

1U PASSIVE CPU Supermicro SNK-P0046P

HS FOR INTEL
LGA1156

1U PASSIVE CPU Supermicro SNK-

HS FOR INTEL P0067PS-001
LGA3647-0

8GB DDR4-2400 Dataram DVM24E1T8/8 (x2)

ECC UDIMM CL17 G
1Rx8

8GB 1Rx8 Dataram DTM68127A (x6)

PC4-2666V-R19
Micron

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Standard (* = STD) Ultra (* = ULT)

Description Manufacture Part Number
r *-1SDI *-4SDI *- *-4KMH *-8HD *-
ST2110 D ST2110

1TB 2.5" Seagate ST1000NX042

7200RPM SATA3 3
6Gb/s 128M
Internal Hard
Drive

1TB Enterprise Seagate ST1000NX030

Capacity 2.5 HDD 3
4KN SATA

Supermicro 1U Supermicro RSC-W-68

Passive Riser
Card - 2 PCI-E x8
slots or PCI-E x16
slot

Supermicro 1U Supermicro RSC-

Passive Riser R1UW-2E16
Card – 2x PCI-E
x16 slots

Fan(s) Supermicro FAN-0141L4 (x2) (x2)

Creative Sound Creative Audigy Fx

Blaster Audigy Fx

DeckLink Mini Blackmagic DeckLink Mini

Monitor 4K Design Monitor 4K

DeckLink Duo 2 Blackmagic DeckLink Duo

Design 2

Deckink 8K Pro Blackmagic Deckink 8K Pro

Design

DeckLink QUAD Blackmagic DeckLink

2, available on Design QUAD 2
ULT-8HD (not
ULT-4KMHD)

Mellanox NVidia ConnectX-6 Lx

ConnectX-6 Lx

Raid Card - Broadcom MegaRAID SAS Option Option

MegaRAID SAS 9341-4i SGL
9341-4i SGL

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System Interfaces
Below are the interfaces for the different server references.

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Installing the Firmware

This procedure guides you through the steps of installing an update to your server's firmware using a
bootable USB storage device with the ISO.

Tip
The complex process has been broken down into smaller procedures or steps.
To avoid complications, be sure to perform these steps in order.

1. Preparing a Bootable USB Key.

2. Performing Backup Precautions.
3. Installing from the ISO.
4. Importing the Exported Files.

Preparing a Bootable USB Key

Installing the Firmware

Step Description

1 Step 1: Preparing Bootable USB Key

2 Step 2: Performing Backup Precautions

3 Step 3: Installing from the ISO

4 Step 4: Importing the Exported Files

Tip
The complex process has been broken down into smaller procedures or steps. To avoid
complications, be sure to perform these steps in order. Click the table links above to navigate
back and forth between steps.

Prerequisites

You will need:

• Utility software for creating a bootable USB key (e.g., Rufus).

• USB Key with at least 4Gb capacity (FAT32 format).
• ISO File from the Support team.

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Note
Once you downloaded the ISO file as indicated by the support team, you can create the
bootable USB key that will be used for the installation.

To create a bootable USB key:

Important
During the bootable USB key creation, please make sure to select MBR partition mode. The
use of UEFI mode is not supported.

1. Make sure that you have installed on a utility software (such as Rufus) to create a bootable USB
key (FAT32 format).

Rufus is Windows only and should be used with DD mode. You might consider calling
out other options such as Balena Etcher which is available on Windows, MacOS and
Linux.

2. Insert the USB key (minimum capacity: 4Gb).

3. Open the utility software.
4. Choose USB key as the destination device.
5. Browse and select the provided ISO file.
6. Start flashing.
The ISO file is copied on the USB key. You can now install the firmware.

Backup Precautions
Installing the Firmware

Step Description

1 Step 1: Preparing Bootable USB Key

2 Step 2: Backup Precautions

3 Step 3: Installing from the ISO

4 Step 4: Importing the Exported Files

Tip
The complex process has been broken down into smaller procedures or steps. To avoid
complications, be sure to perform these steps in order. Click the table links above to navigate
back and forth between steps.

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Important
As this firmware installation requires use of an ISO file, all current configuration and local files
will be deleted.

Consequently, before installing the firmware, make sure that:

• You exported the configuration.

• You saved the IP settings.
Additionally, you might want to save screenshots of various settings:

• IP inputs
• Encoder profiles
• FTP settings
• Physical outputs
• Streaming outputs…
Use the following as a checklist and click each tab to display instructions as needed:

Exporting the Configuration

The procedure varies slightly depending upon your current firmware version. Make a selection from
the following tabs based upon your firmware version.

Prior Migration from a 3.x to a 4.x Firmware Version

To export the StreamHub configuration (application settings):

1. In the menu bar, click on admin.

2. Click on Export Config button. The StreamHub configuration is saved as a .awj file.
From 4.x Firmware Version

To export the StreamHub configuration:

1. In the menu bar, click on Settings.

2. In the sidebar, click on General.
3. Click on the Export Config button. The StreamHub configuration is saved as a . awj file.
Saving IP Settings

To save IP settings to the server, you can:

• On-Premise: Connect a VGA monitor and a USB keyboard directly to the server.
• Remote: Connect a computer to the server using the Ethernet port 2 and a secure shell (ssh)
session.
On-Premise: Via a Monitor and Keyboard Attached to the Server

To save the IP settings using a monitor and keyboard:

1. Plug a VGA display monitor to the server.

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2. Plug a keyboard to an USB interface on the server.

3. Power on the server.
4. When prompted, follow the directions to log in to the server. The default credentials depend
upon your firmware version:
Firmware Version Prior v3.1 From v3.1 From 4.0

Username user config config

Password user config Password as defined during installation.

Note
On a newly delivered unit, the password is defined
by Haivision and provided in the plastic label
available on the front panel of the server.

The settings menu appears.

5. Use the arrow keys to select IP Settings menu (option 2).

6. Select Interface 1.
7. When the current IP Address is displayed, take a picture of the screen being sure to include the
network settings (local IP, netmask, and gateway).
8. Press R, then select Interface 2.
9. Take a picture of the screen being sure to include the network settings (local IP, netmask, and
gateway).
Remote: Via an Ethernet and Secure Shell (SSH) Session with the Server

This method requires use of an:

• Ethernet cable (not included)

• Secure Shell ( ssh) :
• On Mac or UNIX, use a terminal window to initiate the secure shell (SSH) session.
• On Windows, you need the Remote Desktop Protocol (RDP) or to install a utility such as
PuTTY or Tera Term.

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To save the IP settings using an Ethernet port on the Computer:

1. Plug the computer to the server on the Ethernet Port 2.

2. On your computer, open the panel and select the Ethernet Settings menu.
3. Enter the following static IP Address: 192.168.10.200
4. Open an ssh client application on the computer or a terminal window and enter the following
information:
• Static IP address of the server: 192.168.10.11
• Port: 5322
• Connection type (or service): ssh
5. When prompted, follow the directions to log in to the server. The default credentials depend
upon your firmware version:
Firmware Version Prior v3.1 From v3.1 From 4.0

Username user config config

Password user config Password as defined during installation.

Note
On a newly delivered unit, the password is defined
by Haivision and provided in the plastic label
available on the front panel of the server.

The settings menu appears.

6. Use the arrow keys to select IP Settings (option 2).

7. Next, select Interface 1.
8. When the current IP Address is displayed, from the ssh interface, save a screenshot that
includes the network settings for: local IP, netmask, and gateway.
9. Press R, then select Interface 2.
10. The current IP Address is displayed.

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Installing from the ISO

Installing the Firmware

Step Description

1 Step 1: Creating Bootable USB Key

2 Step 2: Performing Prerequisites

3 Step 3: Installing from the ISO

4 Step 4: Importing the Exported Files

Tip
The complex process has been broken down into smaller procedures or steps. To avoid
complications, be sure to perform these steps in order. Click the table links above to navigate
back and forth between steps.

1. Make sure that the server is disconnected from the public internet to ensure good operation.
2. Insert the USB key (that you created in Step 1: Creating Bootable USB Key).
3. Power the server ON.
4. Press F11 to enter the Boot menu.

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5. Press Enter to start the procedure.

6. Select English as the installation language and press Enter.

7. Select StreamHub as the type of server to be installed and press Enter.

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8. Wait until integrity is checked and initialization is over.

9. Select "English" as the operating language.

10. Use the arrow keys to select Identify Keyboard and press Enter.

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11. Select OK, and press Enter to start keyboard identification.

12. Press the keys as appropriate.

13. Once the keyboard is properly detected, press Enter to confirm.

14. Press Enter.

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15. Select Continue and press Enter.

16. Define access passwords for the SSH settings menu and for FTP/Samba servers as appropriate.

17. When new passwords are defined, make note and keep them safely.

Important
If you lose the SSH settings password, you will need to contact Haivision support team,
or to fully reinstall the application.

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18. Ignore the “Install complete!” message on the orange bar at the top.

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19. When you see the message "INSTALLATION DONE" at the bottom, select Reboot Now and
press Enter.

20. Remove the installation USB key, then press Enter.

21. Enter your user credentials to log in (username should be "config" and the password should be
the one you configured previously for the SSH Settings menu).
22. Configure the IP Settings (as indicated in Configuring the Network Interfaces).

Importing the Exported Files

Installing the Firmware

Step Description

1 Step 1: Creating Bootable USB Key

2 Step 2: Performing Precautions

3 Step 3: Installing from the ISO

4 Step 4: Importing Exported Configuration

Tip
The complex process has been broken down into smaller procedures or steps. To avoid
complications, be sure to perform these steps in order. Click the table links above to navigate
back and forth between steps.

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When installing a new version of the firmware, you can import the files that you exported and saved
previously (see Step 2: Performing Backup Precautions).

To import the StreamHub configuration, proceed as follows:

1. In the menu bar, click on Settings.

2. In the sidebar, click on General.
3. Click the Import Config button.

Please note that in case of a ST-2110 server purchased from Haivision, you need to upload the
Mellanox license file that can be downloaded from the Haivision support portal. See Applying
an SMPTE ST2110 license.

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Accessing the Settings Menu

You have two possibilities to access the Settings
menu:

• On-Premise – Connecting a screen and a

monitor directly to the server.

• Remote – Using the SSH connection

(provided that the service has been
previously enabled in the Security Settings
menu).

Choose a method appropriate to your needs.

Accessing Settings Menu with a Monitor and a Keyboard

1. Plug a VGA display monitor to the server.

2. Plug a keyboard to an USB interface.
3. Power ON the server.
When the server prompts you, log in to the server to view the server's Settings Menu. User
credentials vary depending upon your firmware:
Firmware Version Prior v3.1 From v3.1 From 4.0

Login user config config

Password user config Password as defined during installation.

Note
On a newly delivered unit, the password is defined
by Haivision and provided in the plastic label
available on the front panel of the server.

4. Use the arrow keys to select IP Settings menu.

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Accessing Settings Menu with Secure Shell (ssh) Session

Important
Prior to this connection:
• Ensure that the ssh service is enabled (please refer to Configuring Security Settings).
• You have the IP address of the server if connecting to the server on the same LAN.

To access the server's Settings menu through ssh connection, you have two options:

• Static IP – Connecting the computer directly to the server using the Ethernet port 2. In this case,
both the server and the computer have a static IP address.
• LAN (DHCP) – Connecting the computer and the server to the same LAN. In this case, the
network interfaces of both the server and the computer are configured on DHCP (server's
Ethernet 1 interface default configuration). You need to know the IP address of the server.
Choose the appropriate method below:

Static IP Address
Using Static IP addresses to access the server's Settings menu:

1. Plug an Ethernet cable from one of the Ethernet interface of the server configured with a static
IP address to a computer.
2. Set the computer IP address to the IP: 192.168.10.200.
3. Open PuTTY or Tera Term on the computer or another ssh client application (MAC and Unix
operating systems usually include an ssh terminal).
4. In the Host box, enter the static IP address of the server: 192.168.10.11
5. In the Port box, enter 5322.
6. For the connection type (or service), tick ssh.
7. Click the Open (or OK) button.
8. Log in to the server to view the server's Settings Menu. User credentials vary depending upon
your firmware:
Firmware Version Prior v3.1 From v3.1 From 4.0

Login user config config

Password user config Password as defined during installation.

Note
On a newly delivered unit, the password is defined
by Haivision and provided in the plastic label
available on the front panel of the server.

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LAN (DHCP)
Using LAN (DHCP) to access the server's Settings menu:

1. Open PuTTY or Tera Term on the computer or another ssh client application (MAC and Unix
operating systems usually include an ssh terminal).
2. In the Host box, type the server IP address.
3. In the Port box, enter 5322.
4. For the connection type (or service), tick ssh.
5. Click the Open (or OK) button.
6. Log in to the server to view the server's Settings Menu. User credentials vary depending upon
your firmware:
Firmware Version Prior v3.1 From v3.1 From 4.0

Login user config config

Password user config Password as defined during installation.

Note
On a newly delivered unit, the password is defined
by Haivision and provided in the plastic label
available on the front panel of the server.

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Configuring the Network Interfaces

To configure the server's network interfaces:

• Using the Default Configuration

• Configuring an Ethernet Interface
• Network Port Requirements
• Configuring IP Routes
• Deleting IP Routes

Using the Default Configuration

The default configuration for the Ethernet interfaces of the server is:

• Interface 1 (LAN1): DHCP

You can connect the Ethernet interface 1 of the server directly to a 1Gb router with a DHCP
Server using an Ethernet cable (RJ45).
• Interface 2 (LAN 2): static
Its default IP address is 10.5.1.2

Once the server has an IP address, you can connect it to a router or firewall and configure the network
settings.

Please see System Interfaces and Network Port Requirements chapters for details.

Configuring an Ethernet Interface

From the server's Settings menu, you can configure the IP settings of the Ethernet interfaces.

Important
Make sure not to modify the configuration of the Ethernet interface used for the ssh
connection.

To configure an Ethernet interface:

1. Plug an Ethernet cable in the Ethernet interface 1 or 2 of the server, according to your needs,
and connect it to a router.
2. Access the server's Settings menu (see Accessing Settings Menu).
3. Press the number corresponding to IP Settings menu.

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4. Press the key corresponding to the Ethernet interface that you want to configure.
The command prompt shows the current configuration of the selected Ethernet interface.
Default configuration is DHCP.

5. Select the configuration mode according to your needs:

• If you want to use a DHCP server, simply press the backspace key.
• If you want to configure a static IP address, press E, press N and Enter. You can then perform
the following steps.

6. Type the local IP address and press Enter.

7. Type the Netmask and press Enter.
8. Type the Gateway.

Note
If a gateway is already configured on one of the Ethernet interfaces of the server, it is
mentioned. If you don't need to use a gateway, skip this step.

9. Type the DNS. The default DNS is 8.8.8.8.

10. Press Enter on your keyboard.
11. When prompted to confirm your changes, press Y to confirm (or N to cancel) and then press
Enter on your keyboard.
12. Restart the server services (see Restarting the Server Services).
13. Once the server has an IP address, you can connect it to a router or firewall and configure the
network settings. See Network Port Requirements.

Network Port Requirements

To operate, the server uses specific UDP and TCP ports. You need to add rules on your router or
firewall to enable inbound and outbound rules on specific ports.

In the tables that follow, ports that must be accessible from the public internet are marked in green.

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Important
• The other port ranges are generally used for communication on your LAN network.
• It is recommended to close access to these ports from the outside.

Mandatory IP Ports to Open

UDP

Proto Destinatio Traffic Use

col n Port direction

UDP 7900* Inbound/ Connection of Haivision devices to the server's IP inputs.

- Outbound *This default setting can be changed in the Base Port field from the
79xx** Settings/Network menu.
**Here, you must open a port range starting from the base port (as defined
above) and equal to the number of IP inputs (as defined by the license) + 1.
For instance, if the server has 16 IP inputs, you must open the port range
7900 to 7916.

TCP

Protoco Destination Traffic direction Use

l Port

TCP 7900* Inbound/ Connection between the StreamHub and the Manager and
Outbound connection initialization from other StreamHub servers (using
SST IP outputs).
*This default setting can be changed in the Base Port field from
the Settings/Network menu.

Optional IP Ports to Open

When using RTSP inputs, RTMP inputs/outputs, SST outputs, TS over IP inputs/outputs, or SRT
inputs/outputs, some additional ports may need to be open. These ports will depend on the
respective IP profiles configuration defined through the StreamHub.

UDP

Pro Destina Traffic Use

toc tion direction
ol Port

UD 3478 Outboun TURN server used for Live Guest: xirsys.com

P d

5010 - Inbound Video Return for MoJoPro.

5026* *This default setting can be changed in the Settings/Network/Advanced menu.

5353 Inbound/ NDI Discovery protocol

Outboun
d

5960 - Inbound/ NDI connection

59xx Outboun As connection sharing is used in this mode , the number of ports required is limited.
d Only one port is required per NDI running process, and not one port per NDI
connection.

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Pro Destina Traffic Use

toc tion direction
ol Port

6960 – Inbound NDI input streams.

69xx* • Here, you must open a port range equal to the number of NDI inputs streams
(as defined by the license).

7960 – Outboun NDI output streams.

79xx d • Here, you must open a port range equal to the number of NDI outputs stream
(as defined by the license).

19302 Outboun STUN server used for Live Guest

d

20000 Inbound/ Live Guest video and audio streams

– Outboun *This default setting can be changed in the Settings/Network/Advanced menu.
20100* d

20400* Inbound/ SIP Intercom with MoJoPro (for StreamHub V3.5 and next versions).
- Outboun *This default setting can be changed in the UDP Port Range field in the Settings/
204xx** d Intercom menu.
**Here, you must open a port range equal to twice the number of inputs (as defined
by the license) + 1. For instance, if the server has 16 IP inputs, you must open the
port range 20400 to 20432.

TCP

Pro Desti Traffic Use

toc natio direction
ol n Port

TCP 20 Inbound Access to the FTP server running on StreamHub, port used for FTP server command.

21 Inbound Access to the FTP server running on StreamHub, port used for FTP server data. FTP

21 Outboun Default port for access to external FTP servers from the StreamHub. Used for FTP
d server data.

53 Outboun DNS resolution.

d

80 Outboun Internet access (when access to public internet is needed, e.g. for firmware updates,
d to download new dependencies).

443 Outboun Connectivity to Haivision Hub 360: grpc.orion.hub360.haivision.com

d
Get public IP address of the server: api.ipify.org

Connectivity with external TURN server for Live Guest: xirsys.com

443 Inbound Access to the HTTPS web user interface.

1935 Inbound/ RTMP inputs and outputs.

Outboun
d

3478 Outboun TURN server used for Live Guest: xirsys.com

d

5322 Inbound SSH connection for secured remote access to the server (access to the system
settings menu or access for AVIWEST support).

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Pro Desti Traffic Use

toc natio direction
ol n Port

5959 Inbound/ NDI Discovery Protocols.

- Outboun
5960 d

5961 Inbound/ NDI connections:

- Outboun For each connection, at least one port number will be used in this range.
59xx d

6960 Inbound NDI input streams.

– *Here, you must open a port range equal to the number of NDI inputs streams (as
69xx* defined by the license).

7901* Inbound/ SIP Intercom for MoJoPro.

- Outboun *This default setting can be changed in the Base Port field from the Settings/
79xx* d Network menu.
* **Here, you must open a port range starting from the Base Port (as defined above)
+1, and equal to the number of IP inputs (as defined by the license). For instance, if
the server has 16 IP inputs and your Base Port is 7900, you must open the port range
7901 to 7916.

7960 Outboun NDI output streams.

– d *Here, you must open a port range equal to the number of NDI outputs stream (as
79xx* defined by the license).

8444 Inbound/ SNMP Web User Interface through HTTPS.

Outboun
d

8884* Inbound For field unit remote control from the Web UI through HTTPS
*This default setting can be changed in the SST Tunnel Port field in the Settings/
Network menu.

8885* Inbound For field unit remote control from the Web UI through HTTP.
*This default setting can be changed in the SST Tunnel Port field in the Settings/
Network menu.

8888 Inbound Access to the HTTP web user interface.

8891* Inbound/ RTSP support.

Outboun *This default setting can be changed in the Settings/Network/Advanced menu.
d

8893 Inbound/ RESTful API.

Outboun
d

8896 Inbound/ RESTful API through HTTPS.

Outboun
d

12000 Inbound/ Access to the FTP server running on StreamHub, with FTP mode in passive mode.
-1200 Outboun
9 d

Configuring IP Routes
According to your network architecture; you may need to configure IP routes on the server. To
configure an IP route:

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1. Press the number corresponding to IP Settings menu.

2. Press T on your keyboard to access the Route table page.

3. Press A on your keyboard to add a new route.
4. According to the type of destination for which you want to add a route:
• Press 1 on your keyboard to configure a network route (net).
• Press 2 on your keyboard to configure a host route (host).
5. Type the destination IP address.

6. If the destination is a network, type the netmask.

7. Type the gateway (that must be on the same LAN as the server).
8. Press 1 or 2 on your keyboard to select the Ethernet interface for which you want to set this
route.

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Deleting IP Routes
To delete an IP route:

1. Press the number corresponding to IP Settings menu.

2. Press T on your keyboard to access the Route table page.
3. Press D on your keyboard to delete a route.
4. Press on your keyboard the digit corresponding to the route to delete. A message prompts you
to confirm.

5. Press Y to confirm or N to cancel and then press Enter.

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Configuring Security Settings

Accessing the Security Settings menu allows you to enable or disable the server's services.

Note
It is recommended to disable all services that are not used.

To configure security settings:

1. Access the server's settings menu. (See Accessing Settings Menu .)

2. Press the number corresponding to the Security Settings menu.

3. Enter the menu item for the settings that you want to configure and make your selections.

4. When finished, press R to close the Security Settings menu and return to the previous menu.

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Configuring System Settings

If the system settings configured on your server do not match your needs, you can change them from
the server's settings menu. The following system settings can be altered.

Contents

• Setting an NTP Server

• Setting the Time Zone
• Reconfiguring the Keyboard

Setting an NTP Server

To set an NTP server:

1. Access the server's settings menu. (See Accessing the Settings Menu.)
2. Press the number corresponding to System Settings menu.
3. Press N on your keyboard to set an NTP server.
4. When prompted to confirm, press Y to confirm or N to cancel. If an NTP server is already
configured, it is displayed.

5. Type the new NTP server address (e.g., ntp.ubuntu.com) or set it blank to erase the NTP server
currently set.
6. Press Enter on your keyboard.

Setting the Time Zone

To change the time zone configured on your server:

1. Access the server's settings menu. (See Accessing Settings Menu .)

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2. Press the number corresponding to System Settings menu.

3. Press T on your keyboard to reconfigure the time zone.
4. When prompted to confirm, press Y to confirm, and then press the Enter key. The current time
zone is highlighted in red.

5. Press the up or down arrows on your keyboard to select a geographic area from the list.
6. Press the right arrow and then the Enter key on your keyboard to confirm <Ok> or to cancel
<cancel> the selection.
7. Repeat steps 5 and 6 mentioned above on the following page to select the city or region.

Reconfiguring the Keyboard

If you want to connect a keyboard directly to the server to access the server's Settings menu without
using a computer, you may need to change the default keyboard settings.

To reconfigure the keyboard:

1. Access the server's settings menu. (See Accessing Settings Menu .)

2. Press the number corresponding to System Settings menu.
3. Press K on your keyboard to select a keyboard type from the list.

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4. A message prompts you to confirm.

5. Press Y to confirm or N to cancel. The keyboard currently configured on the server is
highlighted in red.
6. Press the up or down arrows on your keyboard to select a keyboard from the list.
7. Press the right arrow and then the Enter key on your keyboard to confirm <Ok> or to cancel
<cancel> the selection.
8. On the following 3 pages, follow the same procedure to select the country, the keyboard layout,
and the use of the "AltGr" key.
The keyboard is now reconfigured.

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Maintaining the Server Application

Contents

• Restarting the Server Services

• Rebooting the Server
• Monitoring the System Health

Restarting the Server Services

You may have to restart the server services for maintenance purposes.

Important
This operation leads to disconnecting all the online field units from the server and stopping
actions in progress on the field units and on the server (Live or Forward).

To restart the server services from the server's settings menu:

1. Access the server's settings menu. (See Accessing Settings Menu.)

2. Press S on your keyboard to restart the server services.
3. Press Y to confirm or N to cancel.
4. Press the Enter key on your keyboard. The Services stop and then restart.

Rebooting the Server

You can reboot the server using the following steps:

1. Access the server's settings menu. (See Accessing Settings Menu .)

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2. Press B on your keyboard to reboot the server.

3. Press Y to confirm or N to cancel.

4. Press the Enter key on your keyboard. The server reboots and the ssh connection is closed.

Monitoring the System Health

You can have access to a SNMP monitoring system to get information and health indicators.

Note
This function is available only on Haivision servers and needs to be activated before use.
Please contact the Haivision technical support team to obtain the configuration procedure as
well as login and password.

Use port 8444 to access the https Web User Interface of this monitoring system. Please refer to the
SuperDoctor 5 User Guide available on the Supermicro website for more details concerning
SuperDoctor functionalities.

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LiveGuest Configuration
When using a StreamHub to receive LiveGuest connections, some considerations should be taken with
the NAT (Network Address Translator) used between your StreamHub and the public internet. This is
done to ensure connectivity from any guest using the LiveGuest solution.

Your NAT should be configured as a Full Cone NAT or Address Restricted Cone NAT, to allow proper
connectivity from any remote guest. Port Restricted Cone NAT and Symmetric Cone NAT may
prevent proper connectivity of remote guests, depending on the Guest own network and NAT
configuration. More details on the NAT types may be found in the publicly available RFC 3489
(https://datatracker.ietf.org/doc/html/rfc3489).

For more details concerning LiveGuest usage and configuration, please refer to (4.4) Managing a
Guest Interview using LiveGuest.

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Getting Help
General Support North America (Toll-Free)
1 (877) 224-5445

EMEA
+33 2 56 56 50 18

International
1 (514) 334-5445

Managed Services U.S. and International

1 (877) 224-5445

Support Portal https://support.haivision.com

Product Information info@haivision.com

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info@haivision.com North America: 1.877.224.5445
www.haivision.com International: +1.514.334.5445