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The Internet, on the other hand, has the potential to reach everyone hooked up to an Internet-enabled
system. Its services or network can be received anywhere without any restriction through any of the
Internet Service Providers (ISP). That some people do not have computers or Internet connection is
not a weakness of the medium, after all, some people too cannot afford TV sets and therefore cannot
receive TV signals. So the Internet has the capacity to reach a large audience and even a larger
audience than some conventional mass media especially print newspapers and magazines. In fact, the
Internet is not only a mass medium but is also a global medium with a potential to reach everyone on
the globe. Arens (2006) noted “that with an audience of some 800 million people worldwide, the
Internet is also the only true global medium, providing information and commerce opportunities that
are immediately accessible around the world” (p. 558). Hanson (2005) argued that “by inventing the
WWW, Tim Berners Lee, the British physicist, created the software that allows the Internet to work
as a medium of mass communication”
Edmund Lee (http://adage.com/article/mediaworks/charlie-sheen-verified-twitter-account-fast/
149171/) on March 2, 2011 posted a shocking article retrieved March 25, 2011 on how Charlie Sheen
signed up for a Twitter account and in less than 24hours more than 900,000 of his fans had connected
to him. Well, it might be argued that this is not an everyday experience since Charlie Sheen is a
Hollywood celebrity who cashed on his existing media popularity. Yet it is an indication of the
potential of the Internet to reach a large audience almost simultaneously. President Obama of
America has about... fans on his page, similarly, President Goodluck Jonathan has about…fans on his
page. Even some individuals who have no previous popularity record have amassed huge contacts on
their pages. The point being made here is that the Internet especially through the social networks can
boast of a large reach or coverage like other mass medium, if not more.
ii. Simultaneity of Reception: Another feature of the traditional mass media is simultaneity, which is
the ability of the medium to transmit the message to audience members at the same time or nearly the
same time. Hanson (2005) underlined that “mass communication messages are transmitted rapidly to
the receivers. Audience members can receive the message simultaneously, as they would in the case
of a radio broadcast; at similar though not identical times, as in the case of a newspaper or magazine;
and occasionally over an extended period, as in the case of CD, movie or video ” .
Perhaps, the greatest weakness of the Internet as a mass communication channel lies in its poor
capacity to be accessed simultaneously by the mass audience. Yet, apart from radio and television
that broadcast transient messages simultaneously to the receivers, all other mass media are to some
degree equally have this deficiency. Newspapers, magazines, billboards, books and the Internet
cannot be accessed at the same time. Nevertheless, their permanent nature as opposed to the transient
nature of radio and TV messages counters this weakness since people can access them even moments
after they are transmitted.
In itself, the Internet has the potential to reach everyone who is connected at the same second just as
radio and TV signals can be received at once by all who tune in to the same channel. However, in
reality, the possibility of many being hooked up online all at the same time, and surfing through the
same website is very slim. Nevertheless, not even radio, TV and much less newspapers and
magazines can hope to achieve simultaneity of reception especially with our contemporary multi-
channel phenomenon. The impossibility of this is compounded by the countless number of
alternative media options. In our media saturated world, what chances are there that a mass audience
will all tune in to the same radio or TV station simultaneously when there are pretty too many
options? So the Internet gambles for a mass audience as the other media are also forced to do in our
media-saturated- era. Just as no medium or any particular media house can promise to command a
mass patronage or reception of any of its messages in modern society because of the exploding media
options, similarly the Internet may not easily communicate to a mass audience simultaneously. With
the advent of new media technologies the possibility of a national media is no more feasible; rather
most media now engage in narrowcasting, niche marketing or targeting. With a plethora of viewing
options, the media audience has been fragmented. Audience fragmentation or segmentation and
narrowcasting are features of our digital technology driven society.
Yet by routing a message in some popular websites such as Yahoo, Google, Facebook, AOL,
Hotmail etc which are visited by many people world-wide, the possibility of simultaneous mass
communication is enhanced. For example, during the inauguration speech of Barrack Obama –
America’s 1st black president – countless number of peoples from around the globe watched the
telecast simultaneously on some of these websites. Besides, if about a thousand 5
surfers from every country visit the website at the same time, when that is added up worldwide, we
have a number that is larger than what can just be described as a mass
audience.
iii. Anonymity: A mass communication channel allows the sender to reach a large, heterogeneous
and anonymous audience. Because of the number involved, the audience is a mixed group and the
sender cannot personally know most of them. The producers of a webcast, a webzine, an on-line
newspaper or a popular corporate website cannot know the individual audience members who would
visit their sites. The audience members on their part may also not know the sender of such online
messages or information.
Besides, what can be more anonymous than the cyber experience where people exchange views and
mails online with other people they have never seen or met outside the virtual world of the Internet?
For example, when a producer of media content on Facebook (one of the popular Internet social
networks) who has 2, 000 people in his network posts any information on his page or wall, he
wouldn’t know who among these 2, 000 people would see his post and there is no way he can know
all of them personally. So while the Internet has the potentials for interpersonal communication, it
equally enables people to communicate with an anonymous audience or group.
iv. Heterogeneity of Audience: If a medium of mass communication must reach a heterogeneous and
spatially dispersed audience, then no other medium does it better than the Internet. The Internet
audience are a thoroughly mixed group in sex, age, location, status, class, race and culture. They can
be spatially dispersed both in reality and in the virtual world.
v. Dual Outreach: In fact, the Internet has an added advantage since it can be adapted for both a
narrow and mass reach depending on the users need. It has the potential for both global marketing
and narrowcasting to a specialized or segmented audience. What is more, in the same manner that
radio and TV can switch from one language to the other, the Internet can be accessed in most popular
languages spoken in different parts of the world. So not even language is a barrier here unlike for
books, newspapers, magazines and billboards that are limited by language. Its barrier though is
technological illiteracy barrier, because one must have some level of computer proficiency before he
can access the Internet. Accessibility too can limit the Internet and this too will soon be in the past as
Internet threatens to become cheaper and more easily accessible. Biagi (2005) confirmed that: “the
Web is a new medium, but its growth to become a true mass medium for a majority of people
seeking information and entertainment is limited only by digital technology and economics” (p. 191).
It is a medium limited only by technology and economics.
Measured against the above benchmarks for assessing a mass communication tool, it has been proved
beyond logic with enough evidence that the Internet is a mass medium of communication and indeed
an effective mass medium capable of reaching a very large, mixed and anonymous audience.
Joshua Gans (http://blogs.hbr.org/cs/2011/03/facebook_is_the_largest_news_o.html) in an article
titled ‘Facebook is the largest news organization ever’ posted on March 11, 2011 and retrieved on
March 25, 2011 argued that ‘Facebook is a fully fledged news organization on a scale we have never
seen. News organizations do two major things, commercially speaking: they use news to grab
attention and then sell that attention to advertisers.’ And this, of course is what Facebook and other
social networks are doing subtly. The writer observes that Facebook not only provides a platform
whereby individuals become reporters, editors, and publishers but the medium offers a compelling
proposition to advertisers because a good number of people go there every day even if they are not
likely to spend more than a few minutes there. He goes further to compare some features of
Facebook to that of a typical newspaper such as news delivery, providing room for opinions and
entertainment.
Facebook is delivering on the first task of the news organization. Some Facebook friends might
express opinions, but more often they are reporting facts. What is more, because these facts are
reported to social connections, they are actually accurate. Nothing binds one to the truth more than
the accountability of an ongoing personal relationship. Do you ever hear it exclaimed, "I heard on
Facebook that your train broke down and that turned out to be an exaggeration"? Facebook knows
this. The company even calls it a "News Feed." And it is peppered with other news stories coming
from mainstream outlets your friends have shared. You can read it like a newspaper (postpost.com)
or a magazine (Flipboard for the iPad). Even the games, jokes, surveys, and other attention-grabbing
activities on Facebook have a long provenance in newspapers, which are full of games (crosswords
and Sudoku), jokes (the comics), and polls. These are a long-standing part of the news experience. 7
The Internet as a Unique Mass Medium
The next task in this work which is the major contribution of this paper is to x-ray ways in which the
Internet is distinct from other mass media in order to understand why this paper qualifies it as the
medium of all mass media. The Internet’s uniqueness extends also to alter some old definitions of
mass communication and demands a revisit of some old concepts of mass communication.
1. Ability to Enhance the Performance of Other Media: A major edge or distinctiveness of the
Internet over the old or existing mass media lies in its ability to enhance the performance of the other
media. In fact, it can be safely said that the Internet has become an indispensable part of radio,
television, newspaper and magazine’s effective and successful existence. The old mass media have
continued to enhance their relevance by hooking up to the Internet. In a very short time, it will be
inconceivable to think of any media outfit that can survive without supporting itself with an online
version of its productions. Therefore, the Internet can aptly be called not just a mass medium but also
the medium of the mass media because it is also a channel through which the other media enhance
their relevance or overcome their own limitations of frequencies, circulation or transiency. Through
the Internet medium, the contents of the other media: radio, TV, books, magazines, and newspapers
are relayed to a wider audience.
2. Flexibility of Usage: What is more, the Internet has the potential to function as radio, television,
newspaper or magazine depending on the user’s need. No other known mass medium has this unique
ability of functioning as a different medium in different circumstances. The user therefore decides
what medium to make of the Internet. Radio can never be used as a television medium, neither can
newspaper ever become radio or serve the purpose of a magazine. But the Internet can swap its
nature by a single mouse click. Still related to this Internet flexibility, Hanson (2005) added that “the
thing that makes computer based communication so powerful is that it includes virtually every level
of communication, from the interpersonal communication of e-mail and instant messaging to the
mass communication of the World Wide Web” (p. 272).
3. Ability to Combine Features of Other Media: As a result of this flexibility nature, it combines
all the strengths of the old mass media such as visual ability of TV and the print media; motion
picture potential of TV and film, sound ability of radio, TV and film, retrieval and permanent nature
of books and the print media. What a medium!
4. Ability to Empower Audience as Active Users: Before the advent of the Internet, receivers were
merely seen as audience members whose contribution to the communication process was limited to
passively absorbing whatever the senders had to offer. Their choice was very limited beyond tuning
off from the channel or media content. With the invention of cable and its consequent many channels
availability, the audience had greater choices to make concerning what media content to consume
and when. The arrival of the remote control empowered them more since they would not even need
to get up from their seats to change to any station. But the control was indeed a remote one.
However, when the Internet came on board, they ceased to be merely a passive audience on the
consumption lane but they quickly transformed to active users who select not only what medium to
use, but which of its many contents to consume. A television sports fan who wants to watch the news
on a television channel is kept hostage as a typical audience member from the beginning of the news
cast to the end before he is satisfied. On the Internet he quickly goes to the sports link thus
controlling the communication process and using the media as he wants.
5. A Medium for Two-Way Communication: The Internet users are equally engaged actively in the
production aspect of the communication process. They respond to messages and also create their own
messages. It is indeed a mass medium with a difference which offers both the sender and the receiver
equal opportunities in the communication process; and both are simply referred to as users. Hanson
(2005) observed that the Internet became a full-fledged mass communication network in the 1990s,
although its beginnings dates back to 1969. Rather than simply making it easier for individuals and
organizations to send messages to a mass audience, the new computer networks are designed for two-
way communication. Audience members who were once passive receivers could now send messages
back to the original senders thus becoming message providers themselves. Thus there is no fixed
status of sender or receiver in this new communication setting. This interchangeability of sender –
receiver roles is not a unique feature of the Internet. A newspaper reader who sends a letter to the
editor may have become also a sender but the Internet’s potential for instantaneous feedback is
perhaps what makes it stand out in this ability.
6. The Internet Challenges Conventional Concepts of Mass Communication: The Internet has
also challenged the conventional understanding of the mass communication sender as always an
organized, complex and expensive system. Today mass communication on the Internet is not
necessarily the product of a large, complex and sophisticated organization such as the Nigerian
Television Authority (NTA). Even a single individual can use the Internet to generate and sustain
communication with a very large and mixed (mass) group. Neither must mass communication be an
expensive or capital-intensive- investment as that of setting a broadcast station or floating a
newspaper. All one needs for Internet mass communication may be a computer and an Internet
modem.
Dominick (2007) asserted that the WWW “brings the Internet into the realm of mass communication
and reverses the traditional pattern of one-to-many communication. Web sites offer everybody the
chance to become mass communicators, mass communication is never guaranteed, but the potential
is there….The affordability of this channel can make anybody an electronic publisher with access to
a potential audience of millions, thus creating a whole new type of mass communicator” (p.17).
7. The Internet has a Worldwide Audience: With development and time, the Internet might even
dare to become the primary mass medium as ubiquitous as every man’s radio. Oyewole (2007)
concurred that the Internet has become a “dominant infrastructure in the modern society.” Similarly,
O’ Guinn, Allen and Semenik (2006) documented that in 2006 it was estimated that there are about
1.3 billion Internet users worldwide which represents only about 20 percent of the world’s
population. Yet, though the Internet, like many communication technologies started rather upscale, it
is now broadening to middle – and lower income consumers with the advent of more affordable
computers. Wireless technology will spread the application even further and faster to poor countries
that cannot afford the infrastructure needed for wired connections. Citing Cha (2005) in an article
published in Providence Journal, Baran (2009) similarly estimated that there are at least 1 billion
users worldwide. Any current study on the Internet audience will definitely reveal a further geometric
multiplication of the figures quoted in 2005 and 2006 above.