Comcast Digital Voice

Ready. Set. Talk.

Welcome to Comcast Digital Voice

WELCOME! Go ahead. Pick up your phone. Call your neighbor. Your best friend across the country. Or your cousin in Europe. Comcast Digital Voice is rated #1 in call clarity, so youll enjoy the clearest calls over our reliable, advanced fiber-optic network. Plus youll get the ease and added value of managing all your communication needs in a new and innovative way. Voice mail has never been so accessible. You can check voice mails, review your call history and easily manage your account, all online at comcast.net. Forward voice mails to others through email and listen to messages in any order without ever picking up your phone. Visit comcast.net/smartzone to learn more. To get the most from your new connection, flip through the following pages and learn all about our cool features and benefits that are sure to make your life easier. Youll also find a step-by-step guide to your new voice mail service, Comcast Enhanced Voice Mail. Enjoy!

Table of Contents Using Your Comcast Digital Voice Service . . 3-5 International Calls . . . . . . . . . . . . . . . . . . . 3 Telecommunications Relay Services . . . . . 3 911 / 611 Calls . . . . . . . . . . . . . . . . . . . . 3 Comcast Security PIN . . . . . . . . . . . . . . . . 4 Directory Assistance . . . . . . . . . . . . . . . . . 4 Alarm Systems . . . . . . . . . . . . . . . . . . . . . 4 Operator Assisted . . . . . . . . . . . . . . . . . . . 4 Access Your Online Account . . . . . . . . . . . 4 International Carefree Minutes . . . . . . . . . . 5 Restricted Calls . . . . . . . . . . . . . . . . . . . . . 5 Help and Services . . . . . . . . . . . . . . . . . . . 5 Using Your Calling Features . . . . . . . . . . . .6-10 Call Forwarding . . . . . . . . . . . . . . . . . . . . 6 Call Waiting . . . . . . . . . . . . . . . . . . . . . . . 7 Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Call Return . . . . . . . . . . . . . . . . . . . . . . . . 8 3-Way Calling . . . . . . . . . . . . . . . . . . . . . . 8 Repeat Dialing . . . . . . . . . . . . . . . . . . . . . 8 Speed Dial . . . . . . . . . . . . . . . . . . . . . . . . 9 Call Screening . . . . . . . . . . . . . . . . . . . . 10 Caller ID Blocking . . . . . . . . . . . . . . . . . . 10 Using Your Comcast Enhanced Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . 11-12 Comcast Digital Voice National Residential Price List . . . . . . . . .13-14 Quick Start Guide . . . . . . . . . . . . . . . . . . . . 15 Comcast Customer Privacy Notice . . . . . . . . . . . . . See Legal Insert Comcast Agreement for Residential Services . . . . . . See Legal Insert

Using Your Comcast Digital Voice Service

MAKING CALLS To make local and long distance calls just dial as you normally would. You can also reference your local telephone book for more information about dialing instructions and calling areas.

Tips for Making Calls Throughout this guide you will notice that many of the calling features require you to press the or keys. You can find these keys on either side of the on your telephones keypad. Some of the calling features will require that you press the switchhook or flash button. On non-cordless telephones, the switchhook is the button that disconnects your call when you hang up. When instructed to press the switchhook, be sure to press it firmly, and then release it to ensure that the feature is activated. Do not press it too long, however, or the call may be disconnected. On cordless telephones, you will find a flash button on the telephones keypad. Rotary telephones are not compatible with Comcast Digital Voice service. International Calls Dial , plus the country code, then the phone number. If you dont know the country code or want a Comcast Operator to place the call for you, just dial . When you reach the automated system dial again to reach a live operator.

or

Telecommunications Relay Services Dial to reach the Telecommunications Relay Services (TRS) center for the hearing impaired. TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities. 911 Emergency In most major cities, emergency police, fire, and medical services can be reached by dialing . Enhanced 911 (E911) automatically provides the emergency service with your telephone number and location when you dial 911 from your home phone. Comcast Digital Voice service may have E911 limitations specified below: In order for your 911 calls to be properly directed to emergency services, Comcast must have your correct service address. If you move Comcast Digital Voice service to a different address without Comcast approval, 911 calls may be directed to the wrong emergency authority, may transmit the wrong address, and/or Comcast Digital Voice service (including 911) may fail altogether. Comcast Digital Voice service uses the electrical power in your home. If there is an electrical power outage, 911 calling may be interrupted if the battery backup in the associated multimedia terminal adapter is not installed, fails, or is exhausted after several hours. Calls, including calls to 911, may or may not be completed if there is a problem with network facilities, including network congestion, network/equipment/power failure, or another technical problem. Prior to changing your address, or if you have any 911-related questions, please call 1-800-COMCAST. Comcast will need several business days to update your service address in the E911 system. 611 Trouble Calls For trouble with your Comcast Digital Voice service, dial of our technical support experts. from your home phone to reach one

Using Your Comcast Digital Voice Service

Comcast Security PIN In order to make accessing your Comcast account information as secure as possible we require the use of a security Personal Identification Number (PIN). You will receive your randomly generated security PIN in a letter, which also includes important information about how Comcast is protecting your privacy. Please read the information carefully as you may need to use this PIN to access your Comcast account information. Directory Assistance Dial for access to local, long-distance and international phone numbers. Press the indicated key and your local or long-distance call will be connected. Directory Assistance calls are charged on a per-use basis. For prices, refer to the enclosed price list or call Comcast customer service. Enhanced Directory Assistance Now when you dial you can also get information like whats playing at your local movie theater, showtimes and ratings. You can also get fully interactive, turn-by-turn directions from a live operator. Or get the name of the nearest cross street for any listing you request. Directory Assistance calls are charged on a per-use basis. For prices, refer to the enclosed price list or call Comcast customer service. Specialized Directory Listings Comcast offers non-published and non-listed directory services available for a monthly charge. For prices, refer to the enclosed price list or go to comcast.com/cdv/termsofservice. Non-published directory service ensures that your phone number is not available in either the phone book or through Directory Assistance. Non-listed directory service ensures that your phone number is not available in the phone book, but is available through Directory Assistance. Alarm Systems Comcast Digital Voice should work with most modern home alarm systems that use tone dialing and standard data protocols. Comcast does not guarantee that the Comcast Digital Voice service (including, without limitation, the feed between the alarm panel and the Comcast-supplied eMTA) will be uninterrupted or compatible with each and every make or model of home alarm systems. Operator Assisted To place the following calls, dial or . When you reach the automated system, dial to reach a live operator. Collect calls Request payment from the called party. Person-to-person calls Connect to a specific person. Bill to third party calls Request payment from a third party. again

Services may not be available in all areas. Additional charges will depend on the service requested. For prices, please go to comcast.com/cdv/termsofservice. Access Your Online Account Your monthly billing statement will include a summary of charges for the month. In order to view call details, you will need to access your bill online through comcast.com. Registration is fast, easy and free. 1. Go to comcast.com/viewbill. 2. Enter your username and password. 3. Follow prompts to view billing statements, make payments, order services and more.

Using Your Comcast Digital Voice Service

International Carefree Minutes Our Carefree Minutes options let you save money on calls to the places you call the most. Youll enjoy Comcasts clear reception and wont have to worry about calls ending before youre finished talking, like when youre using a calling card. With Carefree Minutes, you pay an additional low flat rate each month and get 100 minutes to call your selected region or, with our Worldwide plan, you get 300 minutes to call 100 countries. Carefree Minutes is available exclusively to Comcast Digital Voice customers and only works when calling another landline phone. Our Carefree Minutes options include: Carefree Minutes Asia 100 Carefree Minutes Latin America 100 Carefree Minutes Mexico 100 Carefree Minutes Western Europe 100 Carefree Minutes Worldwide 300 Carefree Minutes pricing applies only to direct-dialed calls from home to locations included in the plan. Unused minutes do not roll over to the following month. Visit comcast.com/internationalcalling to learn more. Do Not Call Registry In an effort to reduce the number of unwanted telemarketing calls, the federal government and some states provide telephone subscribers the opportunity to register their telephone numbers for inclusion on a Do Not Call (DNC) registry. You must renew your DNC registry every five years. If you are currently on a federal or a state DNC registry, you may need to reregister if: You change your telephone number. Your telephone number has been transferred to/from Comcast from/to another provider. Your phone service is disconnected for any reason and then reconnected. You move to another address. Under certain other circumstances. For additional information about the federal registry, or to register, re-register, or revoke registration of your number for free, visit the Federal Trade Commissions website at donotcall.gov or call 1-888-382-1222. Restrict Toll or International Calls Call restriction services allow you to restrict toll and/or international calls made from your home phone. Call Comcast customer service for more information. Block Calls All Comcast phone lines come with 900/976/700/500 Call Blocking activated so that calls to these numbers are automatically blocked. Call Blocking to these numbers cannot be removed. There is no charge for this service. You can also block Collect Calls and Bill to Third Party Calls from being made from your home phone. For more information, call Comcast customer service. Help and Services Here are couple of convenient places to find the help you need in a hurry: Customer Service call 1-800-COMCAST Technical Support dial 611 from your home phone Digital Voice Center comcast.com/dvcdemo Online Welcome Kit comcast.com/digitalvoicehelp Comcast Enhanced Voice Mail comcast.com/voicemail Comcast Digital Voice Welcome Video If youre a Comcast Digital Cable customer; choose Help & Services from the On Demand menu. Then choose Home Phone Service. Local Calling Area if youre a Local with More customer, visit comcast.com/callingarea to learn about your Local Calling Area.

Using Your Calling Features

CALLING FEATURES For your convenience, you get 12 popular calling features included with your Comcast Digital Voice service. Some of the following calling features will require that you create a specific list (e.g., priority list, block list, etc.). These lists are distinct from one another and will remain stored so that each time you activate a particular feature, it will refer to the list or lists you created. Call Forwarding Call Forwarding allows you to forward all of your incoming calls to another number when youre away from home. While this feature is active, you will hear a splash ring on your phone. You will not be able to answer any calls to your home while the feature is active. Our voice services network is comprised of multiple platforms. As a result, some features work differently depending upon the platform being utilized to provide your Comcast Digital Voice service. Below are two possible ways of activating and deactivating the Call Forwarding feature. Access Call Forwarding Option 1 1. Lift the receiver and listen for the dial tone. 2. Press and wait to hear the dial tone again. 3. Dial the number where youd like to have your calls forwarded. Remember to dial and/or the area code before the number if its necessary to place the call. 4. A courtesy call will be placed to the number. 5. If the party answers, the feature is activated. If the number is busy or no one answers, repeat steps 1-3 within 2 minutes, and you will hear a confirmation tone that the feature has been activated. 6. If you want to change the forward to number, cancel the feature, then repeat steps 1-5. Access Call Forwarding Option 2 1. Lift the receiver and listen for the dial tone. 2. Press and immediately dial the number where youd like to have your calls forwarded. Remember to dial and/or the area code before the number if its necessary to place the call. 3. Listen for the confirmation that the feature has been activated. 4. If you want to change the forward to number, just repeat steps 1-3. To Cancel Call Forwarding 1. Lift the receiver and listen for the dial tone. 2. Press . Call Forwarding Selective Call Forwarding Selective allows you to forward only the calls you dont want to miss by creating a list of people whose calls will be forwarded to a number you designate. When you activate this feature, only calls from those individuals on your list will be forwarded. To Activate Call Forwarding Selective 1. Lift the receiver, listen for the dial tone, and press . 2. A menu of options will guide you in managing this feature. The prompts will enable you to activate and deactivate the feature as well as add and delete the numbers on your list. To Deactivate Call Forwarding Selective 1. Lift the receiver, listen for the dial tone, and press . 2. A menu of options will guide you in managing this feature. The prompts will enable you to activate and deactivate the feature. When entering the forward to number, remember to dial and/or the area code before the number if its necessary to place the call. When creating your list, enter the area code plus the 7-digit number for both local and long-distance numbers.

Using Your Calling Features

Call Waiting Call Waiting allows you to take a second call without disconnecting the first. When youre on the phone, you will hear a tone when you have another incoming call. You can simply put the first caller on hold and answer the second call. If youre on an important call and do not wish to answer the incoming call, you can continue talking and let the call go to voice mail. You can also temporarily cancel Call Waiting so that you will not be disturbed during important calls. If you temporarily cancel Call Waiting, incoming calls will be forwarded directly to your voice mail. Call Waiting will automatically be restored for the next call. Each conversation is private and cannot be heard by the other party. Call Waiting can interfere with fax calls and dial-up connections to the Internet. To Use Call Waiting 1. When you hear the Call Waiting tone, simply press and release the switchhook or flash button. 2. Your first call will be placed on hold and you will be able to answer your second call. 3. You can alternate between the two calls by pressing and releasing the switchhook or flash button. 4. To end the first call and answer the second, simply hang up. Your phone will ring and the second caller will be on the line. To Temporarily Cancel Call Waiting 1. Lift the receiver and listen for the dial tone. 2. Press , then dial the party you wish to call. 3. Call Waiting is canceled for the current call only. Caller ID Caller ID allows you to see the number and, if available, the name of the incoming caller. You can then decide whether or not to answer the call. If you choose not to answer the call, the caller will be forwarded directly to your voice mail. Special equipment is required to take advantage of Caller ID. Comcast does not provide this equipment. Some types of calls cannot be displayed with Caller ID. Caller ID with Call Waiting Get Caller ID information when youre already on the phone. When you hear the Call Waiting tone, Caller ID with Call Waiting allows you to see the number and, where available, the name of your incoming caller. If you decide you want to answer the second call, simply press and release the switchhook or flash button. If you choose not to answer the call, the caller will be forwarded directly to your voice mail. Special equipment is required to take advantage of Caller ID with Call Waiting. Comcast does not provide this equipment. Some types of calls cannot be displayed with Caller ID with Call Waiting.

Quick Tips
International Calls Dial , plus the country code, then the phone number. Visit comcast.com/ internationalrates to learn about our great rates on international calls. Do Not Call Registry To reduce the number of unwanted telemarketing calls, you may register your home phone number with the Do Not Call Registry. Visit the Federal Trade Commissions website at donotcall.gov or call 1-888-382-1222. Directory Assistance Dial for access to local, long-distance and international phone numbers. Press the indicated key and your call will be connected. Local Calling Area If youre a Local with More customer, visit comcast.com/ callingarea to view the cities and phone numbers within your Local Calling Area.

Using Your Calling Features

Call Return When youve just missed a call, Call Return tells you the number of your last incoming call and lets you automatically call the person back. Call Return will not work with long-distance, international or blocked numbers. To Use Call Return 1. Lift the receiver, listen for the dial tone, and press . 2. You will hear the number of your last incoming call. 3. If you wish to call the party back, press . 4. If the line is available, your call will be connected. 5. If the line is busy, Call Return will attempt to reach the party for 30 minutes. 6. When the callers line is available, your phone will ring. 7. When you pick up your phone, the callers phone will ring, and your call will be connected. 8. If you do not wish to wait the full 30 minutes, you can cancel the feature. To Cancel Call Return 1. Lift the receiver and listen for the dial tone. 2. Press . 3-Way Calling 3-Way Calling is a great way to stay connected with friends, family and colleagues. It lets you talk with two other people on one call! To Initiate a 3-Way Call 1. Once you are connected to the first party, simply press and release the switchhook or flash button. 2. The first party is now on hold, and you will hear a second dial tone. 3. Dial the number of the second party that you would like to add to the conference call. 4. When the second party answers, you can speak privately before you connect to the first party. When you are ready to connect all parties, press and release the switchhook or flash button. If the second partys line is busy or there is no answer, you can disconnect the second party by pressing and releasing the switchhook or flash button twice. The first party will still be on the line. Repeat Dialing Repeat Dialing redials a busy number until the line becomes available. While Repeat Dialing attempts to reach the called party, you can still use your home phone to place and receive other calls. Repeat Dialing will not work with long-distance or international numbers. To Start Repeat Dialing 1. Hang up the receiver after you receive a busy signal. 2. Lift the receiver and listen for the dial tone. 3. Press , then hang up the receiver. 4. Repeat Dialing will attempt to reach the called party for 30 minutes. 5. When the called partys phone is available, your phone will ring. 6. When you pick up your phone, the called partys phone will ring, and your call will be connected. 7. If you do not wish to wait the full 30 minutes, you can cancel the feature sooner. To Cancel Repeat Dialing 1. Lift the receiver and listen for the dial tone. 2. Press .

Using Your Calling Features

Speed Dial Speed Dial allows you to call family, friends and colleagues by pressing just a few buttons. Our voice services network is comprised of multiple platforms. As a result, some features work differently depending upon the platform being utilized to provide your Comcast Digital Voice service. Below are two possible ways of activating and deactivating the Speed Dial feature. To Set Up Speed Dial 1. Lift the receiver and listen for the dial tone. 2. For Speed Dial 8, press . or For Speed Dial 30, press . Depending on your phone platform, you may or may not hear a stutter tone. 3. For Speed Dial 8, enter a speed dial digit from 2 through 9. or For Speed Dial 30, enter speed dial digits from 20 through 49. 4. Dial the phone number you would like the digit to represent. Remember to dial and/or the area code before the number if its necessary to place the call. 5. Listen for the confirmation tone. 6. To add the next number, repeat steps 2 through 5. To Use Speed Dial 1. Lift the receiver and listen for the dial tone. 2. For Speed Dial 8, dial the digit 2 through 9 that represents the number you wish to call and then press . or For Speed Dial 30, dial the two digits 20 through 49 that represent the number you wish to call and then press . Anonymous Call Rejection Anonymous Call Rejection automatically rejects calls from numbers with Caller ID blocked. Callers who block the display of their name and number will hear an automated recording that you are not accepting blocked calls and instructs them to unblock their Caller ID and dial you again. To Use Anonymous Call Rejection 1. Lift the receiver and listen for the dial tone. 2. Press and listen for a confirmation tone that the feature has been activated. To Cancel Anonymous Call Rejection 1. Lift the receiver and listen for the dial tone. 2. Press and listen for a confirmation tone that the feature has been canceled.

Quick Tips
Set Up Voice Mail Dial from your home phone. Follow the tutorial. Checking Voice Mail Dial from your home phone. Enter your password when prompted. or While youre away from home, dial your home phone number. When you hear your personal greeting, press . Enter your password when prompted. Check Your Voice Mail Online To check your voice mail online, visit comcast.net. Then click voice mail. Visit comcast.net/ smartzone to learn more. Help & Services Still have questions? Want to add other features and services? Call us at 1-800-COMCAST. Or for technical support, dial from your home phone. Visit comcast. com/digitalvoicehelp for our online Welcome Kit.

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Using Your Calling Features

Call Screening When you dont want to be interrupted by certain callers, Call Screening allows you to create a list of up to 12 numbers that will receive an announcement indicating you are not presently accepting calls. When creating your list, enter the area code plus the 7-digit number for both local and domestic long-distance numbers. To Use Call Screening 1. Lift the receiver and listen for the dial tone. 2. Press . 3. A menu of options will guide you in managing this feature. The prompts will enable you to activate and deactivate the feature as well as add and delete the numbers on your list. To Cancel Call Screening 1. Lift the receiver and listen for the dial tone. 2. Press . 3. A menu of options will guide you in managing this feature. The prompts will enable you to activate and deactivate the feature. Call Trace Call Trace allows you to protect against offensive phone calls. It ensures that the number of your last incoming caller is traced so that appropriate action may be taken against the harassing party. The information provided by Call Trace will not be available to you directly but will instead be available only to law enforcement authorities possessing a valid subpoena or other valid legal authorization. If the call is lifethreatening, call your local law enforcement authorities immediately. To Use Call Trace 1. When you receive a harassing or offensive call, hang up immediately. 2. Lift the receiver and listen for the dial tone. 3. Press . 4. Contact your local law enforcement agency or Comcast customer service for further information. Caller ID Blocking Per Call Caller ID Blocking Per Call is designed to ensure that your name and number are marked Private or Anonymous each time you activate this feature before placing a call. Caller ID Blocking Per Call may not be available on some calls, including calls to E911. To Activate Caller ID Blocking Per Call 1. Lift the receiver, listen for the dial tone, and press . 2. When you hear a second dial tone, dial the number you wish to call. 3. Your name and number will be blocked for the current call only. Caller ID Blocking Per Line Caller ID Blocking Per Line is designed to ensure that your name and number are marked Private or Anonymous on every call you make from your home. Oftentimes individuals reject incoming calls that are marked Private or Anonymous. You can temporarily cancel Caller ID Blocking Per Line so that you can call these individuals. Caller ID Blocking Per Line will automatically be restored for the next call. Comcast allows you to select either Caller ID Blocking Per Call or Caller ID Blocking Per Line. The default setting is Caller ID Blocking Per Call. If you wish to change this to Caller ID Blocking Per Line, please call Comcast customer service. Caller ID Blocking Per Line may not be available on some calls, including calls to E911. To Deactivate Caller ID Blocking Per Line 1. Lift the receiver, listen for the dial tone, and press . 2. When you hear a second dial tone, dial the number you wish to call. 3. Your name and number will appear on the called partys Caller ID display for the current call only.

Using Your Comcast Enhanced Voice Mail

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COMCAST ENHANCED VOICE MAIL With Comcast Enhanced Voice Mail, you get a whole new way to manage your voice mail. When youre away from home or if you just dont get to the phone in time, callers are able to leave you a message. The caller can even leave a message while youre on the phone. If you elect not to pick up an incoming call using Call Waiting, the call will be redirected to voice mail. The next time you pick up your phone, you will hear a stutter dial tone indicating you have a message waiting. If your phone has a message waiting indicator light, it will be lit when someone leaves a message. Setting Up Voice Mail The first time you call into your Comcast Enhanced Voice Mail, you must be at home in order to create a new password and a personalized greeting that callers will hear when they reach your voice mail. To Set Up Your Voice Mail 1. From your home phone, dial or dial your home phone number. 2. A tutorial will guide you through the setup of your new voice mail service. 3. Once youre in the system, listen carefully to and follow the recorded instructions. You will be prompted to create a password, record your name and record a personalized greeting that callers will hear when they reach your voice mail. Accessing Voice Mail For your convenience, there are four different ways to do so. Dial 1. From home dial . 2. Enter your password when prompted. Dial Your Home Phone Number 1. From home dial your home phone number. 2. Enter your password when prompted. or 1. When youre away from home dial your home phone number. 2. When your personal greeting begins to play, press . 3. Enter your password when prompted. Dial Your Voice Mail Access Number 1. From home or when youre away from home dial your voice mail access number. 2. Press to confirm that your mailbox is on the system. 3. You will be prompted to enter your mailbox number, which is your 10-digit home phone number. 4. Enter your password when prompted. If you do not have the voice mail access number, please contact Comcast customer service. Check Your Voice Mail Online From Any Computer With Internet Access 1. Visit comcast.net. 2. Click Voice Mail. If you also have Comcast High-Speed Internet, sign in using your primary user name and password. If you do NOT have Comcast High-Speed Internet, sign in using your 10-digit home phone number and voice mail password. Visit comcast.net/smartzone to learn more.

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Using Your Comcast Enhanced Voice Mail

Managing Voice Mail Once youve accessed your voice mail, you will be in the Main Menu. The Main Menu will provide you with a set of options to help you easily manage your voice mail messages. Once youve made a selection from the Main Menu, listen carefully to the recorded instructions for further options. From the Main Menu Press to review your new messages. After youve listened to your new messages, you have the following options: Press to replay the message. Press to access the message envelope. Press to forward the message to another Comcast Digital Voice subscriber. Press to delete the message. Press to reply to a message from another Comcast Digital Voice subscriber. Press to save the message. Press to hear more options. Press to fast-forward to the end of the message. Press to delete the message while it is playing. Press to mark the message unheard. Press to skip the message. Press to cancel the message playback and return to the previous menu. Press to record a message and send it to another Comcast Digital Voice subscriber. Press to change your personal options. You then have the following options: Press for administrative options. Press to skip your password when listening to messages from home. Press to manage your greetings. Press to go back to the Main Menu. Press to disconnect.

For more information about your Comcast Enhanced Voice Mail, go to comcast.com/voicemail.

Comcast Digital Voice National Residential Price List 13

Important Please Read For a complete listing of charges for Comcast Digital Voice and our standard terms and conditions of service, please visit comcast.com/cdv/termsofservice. Comcast Unlimited Unlimited nationwide direct-dial calling from your home phone including calls to Canada, Puerto Rico, U.S. Virgin Islands, Guam, American Samoa and Saipan/N. Mariana Islands. 12 popular calling features plus voice mail. Comcast Digital Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 44.95/mo. With Comcast Cable and Comcast High-Speed Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 39.95/mo. Twice the Talk Two phone lines with unlimited nationwide direct-dial calling from your home phone including calls to Canada, Puerto Rico, U.S. Virgin Islands, Guam, American Samoa and Saipan/N. Mariana Islands. The primary phone line includes 12 popular calling features plus voice mail. Comcast Digital Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 54.95/mo. With Comcast Cable and Comcast High-Speed Internet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 49.95/mo. Calling Features on Second Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 10.00/mo. Local with More Unlimited local direct-dial calling from your home phone, plus nationwide long distance for just 5 cents per minute. Visit comcast.com/callingarea to view the cities and phone numbers within your Local Calling Area. 12 popular calling features. Comcast Digital Voice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 34.95/mo. With Comcast Cable and/or Comcast High-Speed Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 24.95/mo. Comcast Enhanced Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 3.95/mo. Second Line without Calling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 10.00/mo. Second Line with Calling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 20.00/mo. International Calling Plans 100 minutes per month to call Asia, Latin America, Mexico or Western Europe. See page 5 for details. 300 minutes to call 100 countries with the Worldwide plan. Carefree Minutes Asia* 100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 4.95/mo. Carefree Minutes Latin America* 100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 9.95/mo. Carefree Minutes Mexico* 100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 4.95/mo. Carefree Minutes Western Europe* 100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 4.95/mo. Carefree Minutes Worldwide* 300 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 14.95/mo.
*May not be available in all areas.

Monthly Service Charges Modem Lease Fee (up to 2 phone lines) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . up to $ 3.50/mo. Modem Lease Fee (3 to 4 phone lines) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . up to $ 5.50/mo. Advanced Modem Lease Fee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$ 5.00/mo. Modem Replacement Fee (up to 2 lines) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 80.00 Modem Replacement Fee (3 to 4 lines) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 120.00 Directory Listings* Non-Published Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . up to $ 4.95/mo. per line Non-Listed Phone Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .up to $ 4.95/mo. per line
*See page 4 for details. Not applicable to fax and computer lines.

14 Comcast Digital Voice National Residential Price List

Directory Assistance (per call) Directory Assistance (limit 3 listings per call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 1.50 Directory Assistance with Call Completion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 1.50 International Directory Assistance (limit 1 listing per call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 4.99 Operator Services (per call) Operator-Handled Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 2.49 Usage for Operator-Handled Call per minute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 0.12 International Operator Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 4.99 Other Charges Additional fees, charges, and surcharges may apply. For a complete listing of country-specific usage rates, local Directory Listing rates, all fees, charges, and surcharges, including charges for the installation or change of service, please visit our website at comcast.com/cdv/termsofservice or call 1-800-COMCAST.

Services may not be available in all areas. If service is combined with Comcast High-Speed Internet, a single modem lease fee, at the highest rate, will apply. Service is for residential customers only. Multiproduct discounts for Unlimited Package require continuous subscription to all specified Comcast products. Prices shown do not include federal, state, or local regulatory fees, taxes, or surcharges; our Regulatory Recovery Fee, which is not a tax or government mandate; or other applicable charges (e.g., per-call charges, operator service calls, installation, maintenance, or repair charges). Service is subject to the Comcast standard terms and conditions of service. Prices shown are effective May 4, 2009 and are subject to change. Other restrictions apply. Please visit comcast.com/cdv/termsofservice for additional information or contact us at 1-800-COMCAST.

Quick Start Guide

Set Up Voice Mail Dial from your home phone. Follow the tutorial.

15

Access Voice Mail Dial from home. or While away from home, dial your home phone number. Press when your greeting begins. or Visit comcast.net. Click Voice Mail. If you also have Comcast High-Speed Internet, sign in using your primary user name and password. If you do NOT have Comcast High-Speed Internet, sign in using your 10-digit home phone number and voice mail password. Visit comcast.net/smartzone to learn more. FEATURE Anonymous Call Rejection Call Forwarding Selective Call Forwarding Call Return Call Trace Call Waiting Call Screening Caller ID Blocking Per Call Caller ID Blocking Per Line Repeat Dialing Speed Dial 8 N/A Call 1-800-COMCAST to activate. Automatically deactivated once call is complete. Automatically activated unless deactivated prior to call. N/A TO ACTIVATE: TO DEACTIVATE:

Voice Mail Access Number If you do not have the voice mail access number, please contact Comcast customer service. 0709