MIXED MCQs

from Chapter 5
Emerging Modes of
Business
•Q.1 ________refers to contracting out
some of its activities to a third party
which was earlier performed by the
organisation.
•(a) Outsourcing
(b) BPO
(c) E-Commerce
(d) E-Banking
• Q.1 ________refers to contracting out some of its activities to a
third party which was earlier performed by the organisation.
• (a) Outsourcing
(b) BPO
(c) E-Commerce
(d) E-Banking
• (a) Outsourcing
• 2. Here, parties involved in the electronic
transactions are from within a given
business firm; hence the name is
________.
• (a) Intra-C Commerce
• (b) Intra-D Commerce
• (c) Intra-B Commerce
• (d) Intra-A Commerce
• 2. Here, parties involved in the electronic transactions are from
within a given business firm; hence the name is ________.
• (a) Intra-C Commerce
• (b) Intra-D Commerce
• (c) Intra-B Commerce
• (d) Intra-A Commerce
• Answer: (c) Intra-B Commerce
•3. Under what method payment is
made at the time of physical delivery
of goods?
•(a) Cash on delivery
•(b) Debit card payment
•(c) Credit card payment
•(d) Prepaid amount
• 3. Under what method payment is made at the time of physical
delivery of goods?
• (a) Cash on delivery
• (b) Debit card payment
• (c) Credit card payment
• (d) Prepaid amount
• Answer: (a) Cash on delivery
•4. _______ transactions have
business firms at one end and their
customers on the other end.
•(a) C2B Commerce
•(b) B2C Commerce
•(c) B2B Commerce
•(d) C2C Commerce
• 4. _______ transactions have business firms at one end and their
customers on the other end.
• (a) C2B Commerce
• (b) B2C Commerce
• (c) B2B Commerce
• (d) C2C Commerce
• Answer: (b) B2C Commerce
•5. A Call Center handles _____.
•(a) Both customer-facing and back-end
business
•(b) Both voice-based and non-voice
based business
•(c) Only out-bound voice-based
business
•(d) Only inbound voice-based business
• 5. A Call Center handles _____.
• (a) Both customer-facing and back-end business
• (b) Both voice-based and non-voice based business
• (c) Only out-bound voice-based business
• (d) Only inbound voice-based business
• Answer: (a) Both customer-facing and back-end business
• 6. ____________ refers to contracting out
some of its activities to a third party
which was earlier performed by the
organisation.
• (a) BPO
• (b) E-Commerce
• (c) Outsourcing
• (d) E-Banking
• 6. ____________ refers to contracting out some of its activities to
a third party which was earlier performed by the organisation.
• (a) BPO
• (b) E-Commerce
• (c) Outsourcing
• (d) E-Banking
• Answer: (c) Outsourcing
•7. Both Sellers and buyers are
business firms, under ______type of e-
commerce transaction.
•(a) B2B Commerce
•(b) C2B Commerce
•(c) B2C Commerce
•(d) C2C Commerce
• 7. Both Sellers and buyers are business firms, under ______type
of e-commerce transaction.
• (a) B2B Commerce
• (b) C2B Commerce
• (c) B2C Commerce
• (d) C2C Commerce
• Answer: (a) B2B Commerce
•8. _____ is not an application of
e-business.
•(a) Contract R&D
•(b) Online trading
•(c) Online procurement
•(d) Online bidding
• 8. _____ is not an application of e-business.
• (a) Contract R&D
• (b) Online trading
• (c) Online procurement
• (d) Online bidding
• Answer: (a) Contract R&D
•9. Which method is very popular for
making online transactions?
•(a) Credit Card
•(b) Debit Card
•(c) Net banking
•(d) All of these
• 9. Which method is very popular for making online
transactions?
• (a) Credit Card
• (b) Debit Card
• (c) Net banking
• (d) All of these
• Answer: (d) All of these
• 10. Complaint lodged by a customer at
the company’s call center is _______ type
of e-business transaction.
• (a) C2C Commerce
• (b) C2B Commerce
• (c) B2C Commerce
• (d) B2B Commerce
• 10. Complaint lodged by a customer at the company’s call
center is _______ type of e-business transaction.
• (a) C2C Commerce
• (b) C2B Commerce
• (c) B2C Commerce
• (d) B2B Commerce
• Answer: (b) C2B Commerce
• 11. Out of e-commerce and e-business,
which is a broader term?
• (a) e-business
• (b) both e-business and e-commerce are
the same thing
• (c) e-commerce
• (d) None of these
• 11. Out of e-commerce and e-business, which is a broader
term?
• (a) e-business
• (b) both e-business and e-commerce are the same thing
• (c) e-commerce
• (d) None of these
• Answer: (a) e-business
• 12. e-commerce does not include
_____________.
• (a) A business’s interactions with its
customers
• (b) Interactions among the various
departments within the business
• (c) A business’s interactions with its suppliers
• (d) Interactions among the geographically
dispersed units of the business
• 12. e-commerce does not include _____________.
• (a) A business’s interactions with its customers
• (b) Interactions among the various departments within the
business
• (c) A business’s interactions with its suppliers
• (d) Interactions among the geographically dispersed units of the
business
• Answer: (b) Interactions among the various departments within
the business
•13. The payment mechanism typical
to e-business ______.
•(a) Credit and Debit Cards
•(b) Cash on Delivery (CoD)
•(c) Cheques
•(d) e-Cash
• 13. The payment mechanism typical to e-business ______.
• (a) Credit and Debit Cards
• (b) Cash on Delivery (CoD)
• (c) Cheques
• (d) e-Cash
• Answer: (a) Credit and Debit Cards
• 14. Both buyers and sellers are
customers under_______ type of e-
business transaction.
• (a) C2C Commerce
• (b) B2C Commerce
• (c) C2B Commerce
• (c) B2B Commerce
• 14. Both buyers and sellers are customers under_______ type of
e-business transaction.
• (a) C2C Commerce
• (b) B2C Commerce
• (c) C2B Commerce
• (c) B2B Commerce
• Answer: (a) C2C Commerce
•15. India is the preferred destination
for BPO because of ____________.
•(a) Tax-Free Zone for BPOs
•(b) Cheap People
•(c) Cheap Manpower
•(d) Poor Conditions
• 15. India is the preferred destination for BPO because of
____________.
• (a) Tax Free Zone for BPOs
• (b) Cheap People
• (c) Cheap Manpower
• (d) Poor Conditions
• Answer: (c) Cheap Manpower
• Question 16.
A call center handles:
(a) Only in-bound voice based business
(b) Only out-bound voice based business
(c) Both voice based and non-voice based
business
(d) Both customer facing and back-end
business.
• Question 16.
A call center handles:
(a) Only in-bound voice based business
(b) Only out-bound voice based business
(c) Both voice based and non-voice based business
(d) Both customer facing and back-end business.
• Answer: (a) Only in-bound voice based business
•Fill in the blanks
•1. E-commerce is also known as
……..
• Answer: Online business
•2. In E-commerce ……..
information's are exchanged.
• Answer: Paperless
•3. Company sending the goods
through online to its customer is
called …….
• Answer: B2C
•4. Transcription service is a
type of ………
• Answer: External source
 Match the Columns
(A) (B)
1.  E-Commerce (a) Invisible
2. Safety of business transactions (b) Internet
3. Outsourcing (c) Secrecy
4. Merchant Banking (d) Customer support services
5. Nature of services (e) Object of Capital
6. Series of E-Commerce (f) Vital information resources
7. BPO (g) Hacking
8. Virus (h) Business process outsourcing
9. Risk of business transactions (i) Parcel
10. E-Commerce (j) Electronic market.
 Answer:
(A) (B)
1. E-Commerce (b) Internet
2. Safety of business transactions (c) Secrecy
3. Outsourcing (d) Customer support services
4. Merchant Banking (e) Object of Capital
5. Nature of services (a) Invisible
6. Series of E-Commerce (j) Electronic market.
7. BPO (h) Business process outsourcing
8. Virus (f) Vital information resources
9. Risk of business transactions (g) Hacking
10. E-Commerce (i) Parcel
 Captive Service Providers
• Captive BPO Units – In captive business process outsourcing
(BPO), otherwise called captive service, an organisation
conveys its business not to another organisation, but rather
to an owned auxiliary or owned subsidiary.
• The subsidiary is wholly owned and might be positioned
locally or in another district or country.
• The benefits the organisations see while utilising captive BPO
is that, while the business is outsourcing, they actually have
unlimited authority and complete control over all the data,
production network, and supply chain.
CAPTIVE OUTSOURCING COMPANY for GE
What does Genpact company do?
Our range of service
includes Finance & Accounting,
Collections and Customer
Service, Insurance, Supply
Chain & Procurement,
Analytics, Enterprise
Application, IT Infrastructure
and Management. Award by the
Outsourcing Center; and has
been honored with various other
awards from different
organizations.
 Verticals 
• Verticals in outsourcing are the service provided by a
third party or a BPO which is focused on one product
line.
• Vertical organisations enjoy a reasonable upper hand
over their partners, taking everything into account.
• What’s more, since the primary target of such a
practice is to build an organisation’s efficiency and
lower costs, re-appropriating practices don’t adversely
affect the client organisation’s productivity and
profitability.
What does vertical mean in BPO?
Vertical BPO: Vertical BPO concentrates on
Functional services which demand specific
domain knowledge and specialization from
the Vendor side and are provided in specific
industry domains.
For e.g. Healthcare, ATM outsourcing, Retail,
Investment Management, Process, and discrete
manufacturing, etc.
****************************************************
ASL is also the Sole Supplier of Rocket
Fuel (UDMH) to ISRO. Renamed once
again as “Jocil Limited” in 1992. 30 years
of experience in the field of manufacture
of Stearic Acid Flakes, Fatty Acids, Toilet
Soap, Soap Noodles, and Refined
Glycerine.
 Horizontals
• – Horizontals in outsourcing where the service is distributed among various
product lines.
• This practice alludes to a BPO firm giving call center services to a
manufacturing concern or to a product supplier.
• The principal benefit of this training is that it empowers an organisation to
diminish costs related to call centre operations, and simultaneously, it takes
into consideration further developed relations between the contact place and
the producer or provider of the item.
• Even rethinking likewise permits an organisation to work on its presence in
the worldwide commercial centre or global marketplace.
• For example, engineering firms, consumer product manufacturers, and
pharmaceutical companies
Associated Biotech, the leading Third Party Pharma Manufacturer in Coimbatore
 Sweat Shopping
• – The firms which outsource their work prefer to
outsource the work which requires doing skills and
does not require thinking skills.
• It means by working in outsourcing companies, the
employees’ competence and intelligence level do not
increase.
• They are asked to do very simple routine work, which
reduces their creativity and intellectual development
to work beyond this.
Apple’s Factories Are “Sweatshops”:-
 Some e-Business Applications

•1. e-Procurement: It involves internet-based

sales transactions between business firms,
including both, “reverse auctions” that
facilitate online trade between a single
business purchaser and many sellers, and,
digital marketplaces that facilitate online
trading between multiple buyers and sellers.
 Some e-Business Applications
•2. e-Bidding/e-Auction: Most shopping
sites have ‘Quote your price’ whereby
you can bid for the goods and services
(such as airline tickets!).
•It also includes e-tendering whereby
one may submit tender quotations
online.
 Some e-Business Applications
•3. e-Communication/e-Promotion: Right
from e-mail, it includes publication of
online catalogues displaying images of
goods, advertisement through banners,
pop-ups, opinion poles and customer
surveys, etc.
•Meetings and conferences may be held by
the means of video conferencing.
 Some e-Business Applications
• 4. e-Delivery: It includes electronic delivery of computer
software, photographs, videos, books (e-books) and journals (e-
journals) and other multimedia content to the user’s computer.
• It also includes rendering of legal, accounting, medical, and
other consulting services electronically.
• In fact, internet provides the firms with the opportunities for
outsourcing of a host of Information Technology Enabled
Services (ITES) that we will be discussing under business process
outsourcing.
• Now, you can even print the airlines and railway tickets at home!
 Some e-Business Applications
•5. e-Trading: It involves securities
trading, that is online buying and
selling of shares and other
financial instruments.
•For example, sharekhan.com is
India’s largest online trading firm.
 Important Questions from Chapter 5
1. State any five differences between e-business and traditional business.?
2. What are the benefits of Outsourcing?
3. Depict the anatomy of Outsourcing?
4. What are the Resources Required for Successful e-business Implementation?
5. Discuss the Security and Safety of e-Transactions: e-Business Risks?
6. Describe step by step of Online selling and buying Transactions?
7. Explain the benefits and limitations of E-Business.
8. Explain various constituents of e-business and inter and intra-transactions among E-
Business, with a graph.
9. Differentiate between E-Commerce and E-Business?
10.What are the concerns over Outsourcing, explain?
 Important Questions from Chapter 5
• 1. State any three differences between e-business and
traditional business.
• 2. How does outsourcing represent a new mode of
business?
• 3. Describe briefly any two applications of e-business.
• 4. What are the ethical concerns involved in
outsourcing?
• 5. Describe briefly the data storage and transmission
risks in e-business.
 Important Questions from Chapter 5
• 1. Why are e-business and outsourcing referred to as the
emerging modes of business? Discuss the factors
responsible for the growing importance of these trends.
• 2. Elaborate the steps involved in on-line trading.
• 3. Evaluate the need for outsourcing and discuss its
limitations.
• 4. Discuss the salient aspects of B2C commerce.
• 5. Discuss the limitations of electronic mode of doing
business. Are these limitations severe enough to restrict its
scope? Give reasons for your answer.