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Oral Com Group4

The document discusses two models of communication: Barnlund's Transactional Model which views communication as a multi-layered feedback system between the sender and receiver, and Dance's Helical Model which sees communication as an expanding spiral process that becomes more complex with each exchange. Examples are provided of both models including a misunderstanding due to cultural differences in celebrating holidays and how a person's communication evolves throughout their life.

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John michael Sumagaysay
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112 views19 pages

Oral Com Group4

The document discusses two models of communication: Barnlund's Transactional Model which views communication as a multi-layered feedback system between the sender and receiver, and Dance's Helical Model which sees communication as an expanding spiral process that becomes more complex with each exchange. Examples are provided of both models including a misunderstanding due to cultural differences in celebrating holidays and how a person's communication evolves throughout their life.

Uploaded by

John michael Sumagaysay
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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GROUP 2

Barnlund’s Transactional
Model
Dance’s Helical Model
Barnlund’s Transactional Model
Barnlund's Transactional Model explores
interpersonal, immediate feed communication,
and is a multi-layered feedback system.
That means that the sender and the receiver
change their places and are equally important.
Feedback for the sender is the reply for the
receiver, and both communicators provide
feedback.
At the same time, both sender and receiver are
responsible for the communication's effect and
effectiveness.

The Main components of Barnlund’s Transaction Model are:


•Encoding
•Decoding
•Communication
•The message (including the cues, environment, noise) and
•The channel
This model accentuates the role of cues in impacting or
messages. So, Barnlund differentiates between:
• Public Cues (environmental cues),
• Private Cues (person’s personal thoughts and
background), and
• Behavioral Cues (person’s behavior that can be verbal
and nonverbal)

All these cues, as well as the environment, and noise, are


part of the message. Each communicator’s reaction
depends on their background, experiences, attitudes, and
beliefs.
Examples of Barnlund's model of communication
include:

• face to face interactions


• chat sessions
• telephone conversations
• meetings, etc.
Let’s illustrate this model with an example from a business messaging
app
Plumble.

An example that shows a misunderstanding due to the


cultural differences in celebrating certain holidays.
Why was there a misunderstanding in this conversation?
• This misunderstanding has arisen due to cultural cues.
Namely, Catherine had thought that Irene wanted a day of on
July 4th. However, Irene comes from Norway and celebrates
Independence Day on May 17th.
• On that day, she does not show up at work, to Catherine’s
bewilderment because that has expected Irene to take a day
off on July 4th, on us Independence Day .
• So, due to cultural cues, there was a misunderstanding
between them. Still, this misunderstanding could have easily
been avoided, had day cleared up the dates by providing
each other with feedback.
Barnlund’s Transactional Model
Dance’s Helical Model
Dance’s Helical Model
According to Dance's Helical Model, communication is
seen as a circular process that gets more and more
complex as communication progresses.
That is why it is represented by helical spiral.
With every cycle of communication, we expand our
circle, and each communication encounter is different
from the previous one because communication never
repeats itself.
Additionally, in the process of
communication, the feedback we get
from the other party involved influences
our next statement and we become
more knowledgeable with every new
cycle.
In their book COMMUNICATION PRINCIPLES FOR A LIFETIME,
Steeve A. Beebe, Susan J. Beebe and Diana K. Ivy state:

"Interpersonal communication is
irreversible. Like the spiral shown here,
communication never loops back on
itself. Once it begins, it expand infinitely
as a communication partners contribute
their thoughts and experiences to the
exchange."
Dance’s Helical Model Example
Dance himself explained his model with the
example of a person learning throughout their life.
Namely, a person starts to communicate with the
surroundings very early on, using rudimentary
methods of communication.
For instance, a baby cries to get the mother's
attention. Later on, they learn to speak in words,
and then full sentences.
During the whole process, we build on what we
know to improve our communication.

Every communication act is a chance for us to


learn how to communicate more effectively in
the future, and the feedback helps us achieve
more effective communication.

In a way, our whole life is one communicational


journey toward the top of dance's helix.
WRAPPING UP: Communication models help us
solve our workplace communication problems

Communication in real life is too complex to


be truly represented by communication
models, but they help us examine the steps
in the process of communication, so we can
better understand how we communicate
both at the workplace and outside of it.
Let’s sum up the key takeaways from this guide.
In this guide, we have covered the most important models of
communication divided into three categories:

• Linear Models – they see communication as a one-


way process. These are mainly used in marketing
sales, and PR, in communication with customers.
• Interactive Models – used in internet-based and
mediated communication, they refer to two-way
communication with indirect feedback.
• Transactional Models – as most dynamic
communication models, these are the most
complex models of communication, which
best reflect the communication process.

Although, none of these models represent our


communication 100%, they can help us detect
and solve potential problems and improve our
overall communication skills.
References we used:

Barnlund’s Transactional Model Image:


https://images.app.goo.gl/d3ZiQWfWgMhJZoge6
Dance’s Helical Model Image:
https://images.app.goo.gl/QR17y1RbmDzKPEvw6
Pumble Messaging App:
https://images.app.goo.gl/sWqP3VBd6NWuuC7D8
Members:
Pelagio, Mark Anthony
Rabe, Marc Luiz
Sumagaysay, John Michael

Compayan, Winter Jane


Dasco, Hannah Beatrice
Faraon, Janiella
Lonzaga, Jhe Anchellie
Quino, Rio

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