Effective

Communications
Fundamentals of Communications
Version 2016-03-10
 Purpose
We are constantly exchanging ideas that find
and bring solutions to everyday challenges, but
to do this:
• We need to be heard and be understood.
• We also need to listen and understand.

JCI Skills Development:

Effective Communications: Building a Foundation
 Communication Time
Communicating is not only talking!
Think for a moment and write down the
percentage of time you spend in the following
means of communication:
• Reading ____ %
• Talking ____ %
• Writing ____ %
• Listening ____ %

JCI Skills Development:

Effective Communications: Building a Foundation
What is Effective Communication?
• Communication is a • Someone must
two-way process. receive the message.
• It includes sending • The message must
the right message. be understood.
• The sender must
confirm the delivery.

JCI Skills Development:

Effective Communications: Building a Foundation
An Effective Communications Model
Sender Receiver

Sends message. Receives message.

Clarifies. Confirms.

JCI Skills Development:

Effective Communications: Building a Foundation
The Three C’s of Effective
Communication
Clear: Say what you have to say to be
understood.

Concise: Say what you have to say in

as few words as possible.

Consistent: Build trust and provide the

information that is needed for action to
be taken.

JCI Skills Development:

Effective Communications: Building a Foundation
 lear
• Inform the who, what, why,
when and where.
• Divide in opening, body
and summary.
• Speak to the entire
audience even when you
are in a small group.

JCI Skills Development:

Effective Communications: Building a Foundation
 oncise
• In writing you can
impress but in talking you
must express.
• Avoid the use of fillers
and jargons.
• Replace over-explaining by
encouraging feedback and
questions.

JCI Skills Development:

Effective Communications: Building a Foundation
 oncise
How long will it take for you to
understand this message?

“I know that you believe you understand

what you think I said, but I am not sure
you realize that what you heard is not
what I meant!”

Source: Gathered from 50 communications activities, icebreakers and exercises by Peter R. Garber

JCI Skills Development:

Effective Communications: Building a Foundation
 onsistency
• Build trust by keeping people informed.
• Not prepared to fully communicate? Address the
fact that there is a situation and more
information will be given.
• Send notes after meetings with a summary
of decisions.

JCI Skills Development:

Effective Communications: Building a Foundation
The Three Ways of Communicating

Verbal: The choice and arrangement

of words.

Nonverbal: The message sent

through body language.

Paraverbal: Tone, pace and volume of

our voice.

JCI Skills Development:

Effective Communications: Building a Foundation
 Verbal Communication
• Accusatory words create a defensive mindset
– “I think you are wrong on your statement because…”

• Respective words create cooperation and respect

– “I understand your position and respect your point of
view, but in my opinion…”

JCI Skills Development:

Effective Communications: Building a Foundation
 Verbal Communication
• Voice: Shows your emotional state.
• Dialect: Can show geographical roots.
• Arrangement: Structured words in a meaningful
manner.
• Length: Use short sentences.

JCI Skills Development:

Effective Communications: Building a Foundation
 Listening Dilemma
We speak at a rate of 150 words per minute,
But we hear at a rate of 1000 words per minute.
This gives us a lot of extra time!
What do we do with that time?

JCI Skills Development:

Effective Communications: Building a Foundation
 Listening Skills
How old is this Local Organization?
– Every person decides on the criteria to pay
attention.
– A well prepared speech may result in wrong
interpretations.
Inform your audience about the aspects you
want them to remember!

JCI Skills Development:

Effective Communications: Building a Foundation
Being A Good Listener
Paraphrase the message

Repeat the message

Clarify any points or missing information

Remember important points of the

message

JCI Skills Development:

Effective Communications: Building a Foundation
Non-verbal Communication
• More than half of the message is
transmitted by nonverbal
communication.
• Nonverbal messages are the
primary way that we communicate
emotions.
• Nonverbal communication includes
facial expressions, eye contact,
posture and gestures.

JCI Skills Development:

Effective Communications: Building a Foundation
Facial Expressions and Eye Contact

• Facial expressions convey emotional

information.
• Facial expressions and eye contact can light up
audiences and create interest.
• Eye contact can be used to receive feedback
on comprehension and interest.

JCI Skills Development:

Effective Communications: Building a Foundation
 Posture
• Creates a feeling of openness or rejection.
• Can reinforce or emphasize what a person
is saying.
• Can signal the end of a conversation.

JCI Skills Development:

Effective Communications: Building a Foundation
 Gestures
• Gestures have the same
function as a word.

• Gestures help illustrate or

clarify a verbal message.

• Gestures emphasize key

aspects or important
points.

JCI Skills Development:

Effective Communications: Building a Foundation
Paraverbal Communication

It is how we say something,

not what we say.

• Voice intonation
• Pace
• Pauses
• Emotion

JCI Skills Development:

Effective Communications: Building a Foundation
 Practice: Voice Intonation
We will create a positive impact in the city
We will create a positive impact in the city
We will create a positive impact in the city
We will create a positive impact in the city
We will create a positive impact in the city
We will create a positive impact in the city

JCI Skills Development:

Effective Communications: Building a Foundation
 Pause and Emphasis
JCI is a membership based nonprofit organization.
Through the support of our members, partners and
friends, we are able to carry out our Mission of
empowering young people to create positive change in
more than 5,000 communities around the world.

What are the main points you recall

about the text?

JCI Skills Development:

Effective Communications: Building a Foundation
Practice: Pauses and Emphasis
JCI is a membership based (pause)
nonprofit organization.
(pause) Through the support of our members
(pause), partners and friends (pause), we are
able to carry out our Mission (pause) to
empower young people to create positive
change (pause) in more than 5,000
communities (pause) around the world.

JCI Skills Development:

Effective Communications: Building a Foundation
 Charisma is Having Excellent
Communication and Interpersonal Skills
• Being confident
• Showing optimism
• Being an emotional player
• Being interesting and interested
• Demonstrating intelligence
• Being assertive
• Attention to detail

JCI Skills Development:

Effective Communications: Building a Foundation
 Emphasize What You Want
Remembered!
• We remember what we hear.
• We remember best what we
hear last.
• We remember most what is
presented dramatically.
• We remember what we have
a use for.

JCI Skills Development:

Effective Communications: Building a Foundation
Communication is
key to solving the
greatest
challenges
of our time.
JCI Skills Development:
Effective Communications: Building a Foundation
 Thank you!

JCI Skills Development:

Effective Communications: Building a Foundation