Marsha Annette Holmes

4223 Lambert Avenue

Louisville, Kentucky 40218
(502) 712-1120 H (502) 749-6197 C
marsha.holmes@insightbb.com

OBJECTIVE
To obtain a challenging position that will capitalize on relationship-building abilities,
customer service skills and knowledge of the wireless industry to achieve market success.
I thrive in an environment that encourages and supports professional development.

EDUCATION
Bellarmine College
Course Work Completed
2001 Newburg Road
Louisville, Kentucky 40205
STRENGHTS
Good written and oral communication skills
High degree of professionalism and self-motivation
Excellent interpersonal skills
Excellent time management and organizational skills

EXPERIENCE
Rivermine Software Inc.
2200 Envoy Circle
Louisville, KY 40229
February 2, 2009 – June 8, 2009
Client Support Representative
Responsibilities include provide quality service to Client users for
order placement, site inquiries and other requests
Research issues, identify resolution alternatives, and consult with
other functional areas as required, implement and recommend
resolution. Routinely update Client interface with new or modified
equipment, accessories, plans and pricing. Utilize Carrier extranets
to conduct business tasks and, fulfill orders. Demonstrate an
understanding of the company's direction and strategies.
Independently manage workload, responsible for completing
assigned tasks within deadlines. Communicate with all levels of
personnel and participate on client calls, as needed. Work closely
with Client team to drive the business objectives and goals.
Demonstrate a strong commitment to customer satisfaction and
problem resolution.
Nextel Partners
13405 Eastpointe Centre Drive, Suite 100
Anchorage, Kentucky 40223
November 1999 – July 07
Customer Account Representative
Responsibilities include Customer Training Customer Communication,
Customer Follow-up. This position included but was not limited to being
responsible for managing customer accounts and building long-term
relationships by proactively providing post sales support for sales team
and indirect channels. Severed as secondary line of support for Indirect
Sales Support Team handling overflow on commission reconciliations,
dealer support communications and collateral inventory. Functioned as
 an expert information resource and trainer for all Nextel’s product and
services. This position required limited supervision offsite training at
customer’s place of business.
Unidial Communication
1901 East Point Parkway
Louisville, Kentucky 40223
(502) 244-6666
May 1999 – September 1999
Customer Service Team Lead
Under Limited supervision, provides timely and accurate guidance and
service to existing and new customers for a variety of personal products.
Exercises initiative and independent judgments to solve problems of
limited scope and complexity. Assumes responsibility for decisions,
tasks and actions which could have a significant impact on other
activities. Identifies and analyzes customer needs to ensure high
customer satisfaction, growth and retention of business.
Bell South Mobility, Inc.
1650 Lyndon Farms Court
Louisville, KY 40222
(502) 329-7777
July 1995 – March 1999
Inside Sales Representative
This sales position will Bell South Mobility included accepting incoming
calls from customers who were inquiring about cellular service. Placing
new customers on a pricing plan to meet their cellular needs. This sales
position included selling various features, accessories and equipment.
Having very good communication techniques allowed me to be able to
provide a high sales volume that resulted into achieving above sales
quota on a monthly and quarterly basis. This sales position is intense,
with a very high demand and a challenging position. After one year of
service position was reevaluated to Senior Account Representative duties
include maintenance existing customer base and generate new business.
Paul Harris Clothing Store
5000 Shelbyville Road
Louisville, Kentucky 40206
(502) 893-2133
May 1992 – November 1995
Sales Associate
Good Communication techniques that enhance my ability to utilize my
selling skill to provide a high volume of sales. Proficiency with a strong
math aptitude when handling numerous transactions on a daily basis.
Financial Alliance Processing Services, Inc.
9200 Leesgate Road
Louisville, Kentucky 40222
(502) 339-0605
May 1994 –July 1995
Customer Service/Terminal Support Representative
Customer Service duties being able to solve problems, outstanding
organizational skills, excellent written and verbal skills with Merchants
and Sales Representative. Extensive telemarketing to build solid
relationships with account management to encourage retail promotion
and support.
National City Processing Company
1231 Durrett Lane
Louisville, Kentucky 40213
(502) 364-2000
January 1987 – May 1994
Data Entry Operator
Responsibilities included data entry and good math aptitude; also time
managed, that resulted in high accuracy and efficiency.
Citizens Fidelity Bank
500 West Jefferson Street
Louisville, Kentucky 40203
(502) 581-2100
November 1986 – December 1986
Data Entry Bankcards
Duties included Data entry skills, with speed and accuracy, were high
volume production was vital along with meeting deadlines.
Lincoln Foundation Project Motivation
233 West Broadway
Louisville, Kentucky 40202
(502) 585-4733
March 1981 – September 1983
Office Assistant Secretary
Create Career Counseling and recruit students for enrollment. Handling
secretarial duties that included typing, filing, and answering switchboard.

SKILLS & ABILITIES

Typing I & II 35-50 w.p.m.; Balancing Teller Sheet & Night Deposit;
Microfiche Filming; IBM system 34 & 35 Accounts Payable &
Receivable; Inventory Control; Encoding checks 1600-2200 Items per
hour; Payroll & Billing & Switchboard Experience; Microsoft Word 97,
Excel, Powerpoint.

ACCOMPLISHMENTS
Louisville Urban League
Computer Competence Training Program
1535 West Broadway
Louisville, Kentucky 40211
(502) 585-4622
January – March 1986
Student

REFERENCES
Andrea Doolin
Customer Operations Manager
105 Richmond Road Loop 1
Lancaster, KY 40444
Cell Number: (859) 353-2770
andreadoolin@windstream.net

Mrs. Donna Savic

Customer Operations Manager
Home Telephone Number: (502) 671-1253

Reverend William G. Nelson, Pastor

Greater Saint Mark Baptist Church
1425 Bland Street
Louisville, Kentucky 40203
Home Telephone: (502) 239-9346
Church Telephone: (502) 637-6496

Mrs. Ursulla Riles

Home Telephone: (502)749-6197
 Cell Number: (502) 271-04484223 Lambert Ave
Louisville, Kentucky 40218

October 31, 2009

To Human Resource Department:

I, Marsha Annette Holmes am interested in being considered for a challenging position with your firm
offering the opportunity to maximize my customer service and interpersonal skills.
As noted from my attached resume, I have accumulated a diversified expertise in my previous work
experiences.
In addition, I have developed an extensive understanding of fiscal business protocol and procedures.
Furthermore, my ability to effectively communicate and express information in both narrative and
statistical charts has proven to be an asset in meeting deadlines.
In conjunction, my personality could be described as adaptive and achievement oriented, all of which
has resulted in my cooperative interactions with my co-workers and professional constituents. I am
organized, time managed and diligent in my work efforts.
Hence, I sincerely believe that my previous work experiences, individual competencies, and personality
would allow me to be viable candidate.
Thank you for this opportunity to have formally introduced myself to your enterprising, outstanding
organization.

Sincerely

Marsha Annette Holmes

Enclosure