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Operating Your Phone 7911

The document provides instructions for basic phone functions on a Cisco 7911 phone including: - Placing calls by lifting the handset or using the speakerphone or headset - Answering incoming calls by lifting the handset, using the headset button, or pressing the speakerphone button - Ending calls by hanging up the handset, pressing the headset or speakerphone button - Putting calls on hold and retrieving held calls - Muting calls and deactivating mute - Transferring calls through blind or consultative transfers - Forwarding all calls to another number - Activating and deactivating the do not disturb feature to silence ringing

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0% found this document useful (0 votes)
76 views3 pages

Operating Your Phone 7911

The document provides instructions for basic phone functions on a Cisco 7911 phone including: - Placing calls by lifting the handset or using the speakerphone or headset - Answering incoming calls by lifting the handset, using the headset button, or pressing the speakerphone button - Ending calls by hanging up the handset, pressing the headset or speakerphone button - Putting calls on hold and retrieving held calls - Muting calls and deactivating mute - Transferring calls through blind or consultative transfers - Forwarding all calls to another number - Activating and deactivating the do not disturb feature to silence ringing

Uploaded by

Nart Barsbay
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Operating Your Phone 7911

Basic: Place a Call


To place a call:
•Lift the handset and dial the number.
•Dial the number and then lift the handset.
•Press the line button for your extension, dial the number, and then lift the handset.
•Press any available button, dial the number, and then lift the handset.
•Press the New Call soft key, dial the number, and then lift the handset.
•Press a speed dial button and then lift the handset.
•If you have selected a number from a directory, press the Dial soft key, and then lift the handset.

Speakerphone: Place a Call


To place a call using the speakerphone:
•Press the speakerphone button and perform the steps for placing a basic call, and do not lift the handset.
•Perform the steps for placing a basic call and do not lift the handset.
To switch to handset operation, lift the handset.

Headset: Place a Call


To place a call using a headset, press the heasdset button, then perform the steps for placing a basic call, and do not lift the
handset.
To switch to handset operation, lift the handset.

Answer a Call
To answer a call:
•Lift the handset.
•If you are using a headset, press the Headset button. If necessary, press the line button to select between incoming
calls.
•To use the speakerphone, press the Answer soft key or the Speaker button.

End a Call
To end a call:
•Hang up the handset.
•If you are using a headset, press the Headset button or EndCall.
•If you are using a speakerphone, press the Speaker button or EndCall.

Redial a Number
To redial the most recently dialed number:
•Lift the handset and press Redial.
•Press Redial to dial using a speakerphone.
Hold a Call
To place a call on hold while on the call, press Hold.
To retrieve a held call, press Resume.11

If multiple calls are on hold, use the Navigation button to select the desired call before you press Resume.
If multiple calls on multiple lines are on hold, press the line button for the line that you want to pick up. The active call on
the other line is automatically put on hold.
NoteBecause the hold feature can generate music or beeps, avoid using hold when dialed into a remote
conference system. Simple three-party conferences that are created locally on your phone can safely be placed on
hold without introducing music or beeps into the conference.

Mute a Call
To mute a call, press the Mute button. The Mute button lights, indicating that the other party cannot hear you.
To deactivate the mute function:
•Press the Mute button again.
•Lift the handset if you are using mute with the speakerphone.
NoteThe Mute feature does not generate music or beeps.

Transfer a Call
To transfer a selected call to another number:
•Blind transfer—Immediately redirects the call without allowing you to speak to the transfer recipient (the person to
whom you are transferring the call).
•Consultative transfer—Redirects the call after first allowing you to speak to the transfer recipient.
To transfer a call:
1.During a call, press the Trnsfer soft key. The call is placed on hold.
2.Dial the number to which you want to transfer the call.
3.To make a blind transfer:
–Hang up the handset or press the BlndXfr soft key after you hear the line ringing.
4.To make a consult transfer:
–Wait for the call to be answered. Speak to the transfer recipient. Then press the Trnsfer button or hang up
the handset.
–If the transfer fails, press the Resume soft key to return to the original call.
5.To cancel your consultative call-transfer attempt:
–Press the EndCall soft key.
6.To reconnect to the original caller:
–Press the Resume soft key.

Forward All Calls


To forward all incoming calls to another number:
1.Press the CFwdALL soft key.
2.Dial the number to which you want to forward all your calls. Dial the number exactly as you would if you were
placing a call to that number. Remember to include locally required prefix numbers. The phone display is updated to
show that calls are to be forwarded.
3.Press the Accept soft key.
NoteTo forward calls to voice mail, manually enter the voice-mail number, or use the soft key and button
sequence of CFwdALL soft key plus the Messages button, followed by the EndCall soft key.To forward calls
to a speed-dial number, use the soft key and button sequence of the CFwdALL soft key plus a speed-dial
button, followed by the EndCall soft key.

4.To cancel call forwarding, press the Cancel soft key.13

Activate Do Not Disturb


For visual call alerting and information without audible ringing, use Do Not Disturb (DnD). Calls receive normal call-
forward-busy and no-answer treatment.
To activate the Do-Not-Disturb feature:
1.Press the more soft key to locate the DnD soft key.
2.Press the DnD soft key. A text message displays to indicate that the phone is in Do-Not-Disturb mode.
To deactivate the Do-Not-Disturb feature, repeat Steps 1 and 2 in the idle state.

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