Speakerphone Answering Calls

1. If appears at the top of the screen, press to You can answer calls using the handset, speakerphone,
D120 Quick Reference Guide turn off headset mode. or headset.
Firmware version 10.1.42.xx 2. With the handset in the cradle, enter the phone Handset
Call Indicator number and press . • Lift the handset off the cradle.
The bright red LED on the top right corner of the phone Headset Speakerphone Headset
indicates incoming, ongoing, held, and missed calls.
1. If does NOT appear at the top of the screen, • Press . • Press .
• Blinks rapidly when a call is coming in.
• Glows steadily when dialing, when in an active call, press to turn on headset mode. Function keys
and when you have missed a call. • Press the Line function key with the blinking LED.
2. Enter the phone number and press .
• Blinks slowly when you put a call on hold.
Redialing Ending calls
Input Mode
The text under the cursor shows the current input • Press to show the last numbers dialed, with the • Place the handset in the cradle or press .
mode ( = numerals, = lower case letters, most recent at the top. Press / on the
= upper case letters). Call waiting
navigation key to select a number. Press to dial.
• Press to change input mode to . If you are on a call and receive an incoming call, the
• Press to change input mode to . Calling a number from call history call indicator LED blinks rapidly, and you hear a double
• Press to change input mode to . • Press . Press / to select All, Missed, beep alert tone.
Press to display the Call Waiting screen.
Entering numerals, letters & symbols Received, or Dialed calls and press . • To accept the incoming call and put your current
• In input mode, press the desired number key on
Press / to select a call. Press to dial the
the dialpad. call on hold, press OR press the Line function key
number.
• In / input mode: with the blinking LED.
• press a number key (2-9) repeatedly to select a Calling a number from phone directory
• To reject the incoming call, press OR ignore the
letter or number.
• Press . Press / to select a name. Press call waiting announcement.
• press the 1 key repeatedly to select a symbol.
twice to dial the number.
• press the 0 key repeatedly to select a space, Mute the microphone
underscore, or zero. Calling a number from external directory
• Press to mute/unmute the microphone during a
• Press to delete a character. • Lift the handset off the cradle or press .
call. While mute, appears at top of the screen.
Press . Press / to select a directory. Press
Making calls
You can make calls using the handset, speakerphone, / to select a name. Press twice.
Do Not Disturb (DND)
or headset. To change modes, pick up the handset, or • Press to turn Do Not Disturb on or off.
Speed dialing While on, appears at top of the screen.
press or . A symbol at the top of the screen
• Enter the speed dial number (0-30) or character
indicates which mode is currently in use:
handset , speakerphone , or headset . (#, ) assigned to the phone number. Press to
Retrieve voicemail messages
dial. • Press to call your voicemail retrieval number.
Handset
When you have a new message, you will hear a
• Lift the handset off the cradle, enter the phone Function keys stutter dial tone.
number, and press . • Press a Line function key, enter the phone number,
• OR enter the phone number and pick up the handset. and then press .
Hold and retrieve calls Conference calls 4. Select Target and enter the phone number to
forward calls.
To put the active call on hold: 1. Call the first party.
5. For Forward after Timeout, enter the Wait Time
• Press OR press 2. Put the call on hold.
(in seconds) before forwarding the call.
• OR press the Line function key with the steady LED. 3. Call the second party.
To retrieve the held call: 4. Press . Call history
The conference is established, and the Conference • Press . Press / to select All, Missed,
• Press OR press
screen appears.
• OR press the Line function key with the blinking LED Received, or Dialed calls and press .
Selecting a party • Press / to select a call.
Switching between calls • Press / to select one of the following:
To switch between calls (active, on hold, call waiting):
• Conference (both parties of the conference). • Press to dial the number of the selected call.
• Press or or until the call you • The first party.
• Press to delete the selected call.
want is displayed, then press . • The second party.
• Press to delete the entire list.
The symbol indicates the type of call: = on An arrow indicates your selection.
• Press to sort the calls.
hold, = active, = call waiting. Talking to one party in private
• Press to show details of the selected call.
• Any keys you press (such as - hold) will affect
1. Select the party you want to talk to, and press . Press to add the call to the Directory.
the call currently displayed on the screen.
The other party is put on hold.
Transfer calls 2. To restart the conference, press .
Directory
There are two ways to transfer a call: • Press . To select an entry, press /
Putting one party on hold OR enter the first letter of a name.
• Attended transfer - Call the destination party first,
1. Select the party and press or .
and announce the call before making the transfer. • Press to sort entries. Press / to select a
The other party becomes an active call.
• Blind transfer - Transfer the call to the destination
party without announcing the call. 2. To restart the conference, press . sort option and press .

Attended transfer Putting both parties on hold • Press to delete the selected entry.
NOTE: If you have two calls on your phone at the same 1. Press to select Conference and press or . • Press to display the selected entry. Press to
time, you must end one of the calls before you can dial the number of the entry.
2. To restart the conference, press .
make an attended transfer.
1. Put the call on hold. Ending the conference • Press to add an entry. Enter the information
1. Select a party or Conference (both parties). and press .
2. Dial a number and press .
3. When the party answers, announce the call. 2. Press . • Press to edit an entry. Enter the information

4. Press to display the call on hold. and press .

Forward calls
5. To transfer the call, press or , then 1. Press and select Call Features > Call Forward- For more detailed information about how to use your phone,
ing. refer to the Snom D120 User Guide.
press . Copyright © 2019 Snom Technology GmbH.
2. Select Forward All, Forward when Busy, or Forward
Blind Transfer All Rights Reserved. v2019001 Version 1, 10/2019
after Timeout.
1. Press or . 3. Select Activate, and press to activate or
2. Dial a number and press . deactivate call forwarding.