Visa and Administrative Officer

(Home Affairs, Australian Embassy Indonesia)

Position Reference: Various

Level 3: IDR 9,651,833 per month
Department of Home Affairs – Immigration, Australian Embassy Indonesia
Non-Ongoing for twelve (12) months, Full-time
Reports to: Senior Visa Officers and Integrity Officers/Assistant Team Leaders

The opportunity

The Department of Home Affairs – Immigration at the Australian Embassy is looking for Visa and
Administrative Officers to assist in the management of its visa programme. The office processes
a growing number of visitor, student and permanent visas to Australia. As part of a team, Visa
and Administrative Officers process visa applications, interpret legislation, navigate
departmental systems and engage with clients.

Our ideal candidate

We are looking for the ideal candidate that possesses the required qualification and skills
specified in the attached position description.

Who we are

We are a motivated and professional team with a wide variety of qualifications and
backgrounds. We welcome people with private-sector experience. We value people with ideas,
the ability to present them persuasively, and the drive and skill to see them adopted. We take
pride in our reputation for acting with integrity and discretion. We seek greater diversity in our
workforce.

What we offer

 A diverse and inclusive workplace and attractive remuneration package

 Exciting and fulfilling work at the heart of Australia and Indonesian bilateral relations
 The opportunity to work with strong, smart, visionary and experienced leaders who
encourage and support you to develop your interests and expertise and achieve your
ambitions.

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How to apply

Submit an application directed to Tanya Mahindria, Recruitment Officer,

jakartajobapplications@dfat.gov.au with subject: HA – LE3 VAO by no later than Monday, 15
October 2018. As part of your application you will need to provide:

 A Curriculum Vitae of no more than two pages.

 A completed Application Form (available on the Australian Embassy website) which includes
a 1-page essay of no more than 1,000 words telling us how your skills, experience and
qualifications makes you the best candidate for this opportunity. Incomplete Application
Forms will not progress to the next stage.

Tell us why you are the right person for the job. We want to know why you want to work at the
Australian Embassy Indonesia, why you are interested in the role, what you can offer us, and
how your skills, knowledge, experience and qualifications are applicable to the role. In short –
why should we hire you?

Try not to duplicate information that can already be found in your resume, but do highlight any
specific examples or achievements that will demonstrate your ability to perform the role.

Who to contact

All queries relating to job applications should be directed to Tanya Mahindria, Recruitment
Officer via email jakartajobapplications@dfat.gov.au

No phone enquiries will be taken and only short-listed applicants will be notified.

Things to note

Australian Embassy Indonesia employees are expected to adhere to the Locally-engaged Staff
Code of Conduct and employment principles in terms of performance and standards of
behaviour.

Advancing the interests of Australia and Australians internationally

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 Position Description – Jakarta Post, October 2018

Agency Department of Home Affairs

Position number Various
Title Visa and Administrative Officer
Classification LE3
Section Immigration
Reports to Senior Visa Officers and Integrity Officers/Assistant Team Leaders

About the Department of Home Affairs – Immigration

The Department of Home Affairs comprises a number of Portfolio agencies ensuring that
Australia prospers from being open, engaged and connected to the rest of the world. Every staff
member is expected to have commitment, integrity and a drive to work collaboratively.

Home Affairs - Immigration in Jakarta manages a diverse portfolio of visa applications, including
family migration; humanitarian; and a range of temporary entry programs, including students
and visitor visas.

About the position

Visa and Administrative Officers undertake a range of tasks including visa and citizenship
assessments, integrity checking and undertaking a range of procedural, clerical and
administrative tasks, as directed.

The key responsibilities for this position include, but are not limited to:

 Manage, assess and decide visa and citizenship applications, and referring complex matters
to managers for assistance.
 Exercise initiative in applying legislation including maintaining knowledge of relevant
legislation, regulations and policy.
 Conduct identity and integrity checks and investigations.
 Ensure ongoing program integrity by maintaining awareness of integrity issues.
 Prepare correspondence and submissions for senior staff.
 Identify and escalate cases according to office escalation protocols.
 Manage a referral caseload.
 Undertake office and case related administration including filing.
 Handle accountable documents, client information, and personal identifiers with high levels
of confidentiality and privacy.
 Maintain, record and use information stored on departmental systems.
 Manage financial processing and purchasing, and provide administrative support in relation
to the office budget.

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 Receipt payments taken at the counter and process payments in accordance with revenue
collection guidelines.
 Provide administrative support as required.
 Respond to client enquiries made at the counter or via phone/email.
 Interview clients and making requests for more information via face-to-face contact, email
or phone.
 Liaise with internal or external clients as a representative of the work area.
 Under close direction liaise with external stakeholders and undertake representation
activities.
 Contribute to work area planning.

Qualifications/Experience

 Demonstrated high standard of computer expertise

 Experience in dealing with difficult clients
 Experience in Microsoft suite of programs
 Experience in handling and controlling petty cash and accountable documents
 Sound English language skills, written and spoken
 Knowledge or experience in general office work/processing/client service
 Demonstrated capacity to work as a member of a small team in an Australian work
environment.