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System Analysis and Design

The document discusses three activities related to systems analysis and design: 1. The first activity involves students demonstrating interviews about a school course registration system to practice interview skills. 2. The second activity describes how cashiers at a grocery store write out credit card amounts due to issues with back office staff reading small print, but this causes errors. Improving the system could help address this problem. 3. The third activity asks students to develop a questionnaire about processes at a local restaurant, distribute it to classmates, analyze responses, and report the results.

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Cristy Balubayan Nazareno
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173 views1 page

System Analysis and Design

The document discusses three activities related to systems analysis and design: 1. The first activity involves students demonstrating interviews about a school course registration system to practice interview skills. 2. The second activity describes how cashiers at a grocery store write out credit card amounts due to issues with back office staff reading small print, but this causes errors. Improving the system could help address this problem. 3. The third activity asks students to develop a questionnaire about processes at a local restaurant, distribute it to classmates, analyze responses, and report the results.

Uploaded by

Cristy Balubayan Nazareno
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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SYSTEM ANALYSIS AND DESIGN

ACTIVITY1: INTERVIEW PRACTICE


Interviewing is not as simple as it first appears. Select two people from class to go to the front of the
room to demonstrate an interview. (This also can be done in groups.) Have one person be the
interviewer, and the other the interviewee. The interviewer should conduct a 5-minute interview
regarding the school course registration system. Gather information about the existing system and how
the system can be improved. If there is time, repeat with another pair.
QUESTIONS:
1. Describe the body language of the interview pair.
2. What kind of interview was conducted?
3. What kinds of questions were asked?
4. What was done well? How could the interview be improved?

ACTIVITY2: PUBLIX CREDIT CARD FORMS


At my neighborhood Publix grocery store, the cashiers always handwrite the total amount of the charge
on every credit card charge form, even though it is printed on the form. Why? Because the “back office”
staff people who reconcile the cash in the cash drawers with the amount sold at the end of each shift
find it hard to read the small print on the credit card forms.
Writing in large print makes it easier for them to add the values up. However, cashiers sometimes make
mistakes and write the wrong amount on the forms, which causes problems.
QUESTIONS:
1. What does the credit card charge form indicate about the existing system?
2. How can you make improvements with a new system?

ACTIVITY 3: PRACTICING QUESTIONNAIRE


Develop a questionnaire that will help gather information regarding processes at a popular restaurant
in our municipality (e.g., ordering, customer service). Give the questionnaire to 15 students, analyze
the responses, and write a brief report that describes the results.
NOTE: Attach the answered questionnaire to your paper.

NOTE FOR REA ONLY: Only Activity 2 and 3 are required to be done by Rea T. Goloy. For Activity 3, you
may do it online.

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