What does the error code on the display of my SuperLoader 3 mean?

The following table lists the error messages that are displayed on the LCD and the error
code. It also includes explanation and suggested action for resolution,

Screen Display Description Error Suggested Actions

Code
TX ALD success General System RTOS Software 00 1 Check for a Hard Error
TX Deleted error 01 Log entry.
2 Check the Quantum Web
TX Pool error 02 site to check for firmware
TX PTR error 03 updates.
TX Wait error 04
TX Size error 05 3 If all previous steps fail,
TX Group error 06 contact Quantum Customer
Support.
TX EVT Timeout 07
TX Option error 08
TX QUE error 09
TX QUE Timeout 0A
TX QUE Full 0B
TX SEM error 0C
TX SEM Timeout 0D
TX Thread error 0E
TX Priority err 0F
TX No Memory 10
TX Start error 10
TX Delete error 11
TX Resume error 12
TX Caller error 13
TX Suspend error 14
TX Timer error 15
TX Tick error 16
TX Activate error 17
TX Thresh error 18
TX Suspend Lifted 19
SYS CMD started 20
SYS Failure 21
SYS Busy 22
SYS Timeout 23
SYS SW err 24
SYS HW err 25
SYS Msg snd id err Message Sender (Task) ID error 26 1 Check for previous
General System RTOS
 Software errors.
2 Check for previous system
errors.
3 Power cycle the
autoloader. Repeat checks
after power cycling.

4 If all previous steps fail,

contact Quantum Customer
Support.
SYS Msg bad Message Type Bad 27 1 Check for previous
General System RTOS
Software errors.
2 Power cycle the
autoloader. Repeat checks
after power cycling.

3 If all previous steps fail,

contact Quantum Customer
Support.
SYS Msg param bad Message Parameter Bad 28 1 Check host application
and device driver.
2 Check host adapter and
SCSI cables or terminator.
3 Check for previous
General System RTOS
Software errors.
4 Power cycle the
autoloader. Repeat checks
after power cycling.

5 If all previous steps fail,

contact Quantum Customer
Support.
SYS Inv element Invalid Element 29 1 Check host application
and device driver.
2 Check for previous
General System RTOS
Software errors.
3 Check for previous system
errors.
4 Power cycle the
autoloader. Repeat checks
after power cycling.

5 If all previous steps fail,

contact Quantum Customer
Support.
SYS Inv elem status Invalid Element Status 2A 1 If the element is:
• The picker, check the
 cartridge present sensor.
• The drive, check the drive
path sensor.
• A magazine, check the
magazine cam for dust.
2 Check for previous system
errors.
3 Power cycle the
autoloader. Repeat checks
after power cycling.

4 If all previous steps fail,

contact Quantum Customer
Support.
SYS Element TBL bad Firmware tables and stacks 2B 1 Check for a Hard Error
SYS Global corrupt invalid 2C Log entry. If an error
appears in the Hard
SYS Stack corrupt 2D Error Log, power cycle the
SYS Stack low 2E autoloader and run the
SYS Stack ovflw 2F Health test.
2 Check the Quantum Web
site for firmware updates.

3 If all previous steps fail,

contact Quantum Customer
Support.
SYS POST fail POST Failure 30 1 Verify that the magazines
are fully seated.
2 Power cycle the
autoloader.

3 If all previous steps fail,

contact Quantum Customer
Support.
SYS Watchdog fail System Monitoring type events 31 1 Check for a Hard Error
SYS PWR on/restart 32 Log entry. If an error
appears in the Hard
SYS PWR down 33 Error Log, power cycle the
SYS Overload 34 autoloader and run the
SYS Performance 35 Health test.
SYS ASYNC stop 36 2 Check the Quantum web
site for firmware updates.
SYS Cleaning error 37
3 If all previous steps fail,
contact Quantum Customer
Support.
SYS 12C Device Error System Internal I2C 38 • Contact Quantum
Customer Support.
HW Error
SYS offline Limits Error 39 • If the picker test failed,
replace the picker chassis
assembly.
• If the magazine test failed,
replace the failed magazine
(indicated by task ID in the
error code).
• If the drive test failed,
contact Quantum Customer
Support.
SYS Drive Error Drive Reset Error 3A Check Drive Log Sense for
drive errors. If the drive is
still logging errors, contact
Quantum Customer
Support.
SYS Open front Drive HW Error 3B Check Drive Log Sense for
drive errors. If the drive is
still logging errors, contact
Quantum Customer
Support.
SYS Over temp Drive Cleaning 3C 1 Perform cleaning by
loading a cleaning cartridge
Required into the drive. If a slot for a
cleaning cartridge can be
made available always, this
operation can be enabled to
run automatically.
2 Check Drive Log Sense for
drive errors. If the drive
continues to request
cleaning, contact Quantum
Customer Support.
SYS Drive Error Drive Error 3D 1 Check Drive Log Sense for
errors. If the drive is still
logging errors, contact
Quantum Customer
Support.
2 If the drive is logging
Read/Write errors, run the
Tape Drive Write/
Read test. If the drive test
fails, repeat the test with
new media.
3 If the drive fails with two
different pieces of media,
contact

Quantum Customer
Support.
SYS Drv Load Err Load Error 3E 1 Verify that the cartridge
 does not have labels or
other matter placed
anywhere on the cartridge
except where labels are
expected to be placed.
2 Try to load a different
piece of media.
3 If multiple pieces of media
fail, contact Quantum
Customer

Support.
SYS Drv Unload Err Unload Error 3F 1 Verify that the cartridge
does not have labels or
other matter placed
anywhere on the cartridge
except where labels are
expected to be placed.
2 Try to load a different
piece of media.
3 If multiple pieces of media
fail, contact Quantum
Customer

Support.
Media Thread Err 40 Check Drive Log Sense for
Media UnThrd Err 41 drive errors. If the drive is
still logging errors, contact
Media MAM/ID Err 42 Quantum Customer
Support.
Invalid Media Type 43 Media incompatible with
tape drive. Check
compatibility between
media and tape drive.
Expired Media 44 Cleaning media has
expired. Use new cleaning
media.
Unknown Media 45 Check Drive Log Sense for
drive errors. If the drive is
still logging errors, contact
Quantum Customer
Support.
Drv/Media err 46 Host has issued a Prevent /
Allow Media Removal
command to lock the drive.
SYS Error EEPROM MEM EEPROM Chksum Error 47 • Contact Quantum
Customer Support.
Error Fan Sense Fan Sense Motion Error 48 1 Verify that the fan is
moving freely.
 2 If the previous step fails,
contact Quantum Customer
Support.
SYS Offline Offline 49 No action required.
SYS Door Locked Door Locked 4A No action required.
SYS Open Front Open Front 4B 1 Install magazine or
magazine blank.
2 Replace magazine or
magazine blank (try a
second one if possible).

3 If all previous steps fail,

contact Quantum Customer
Support.
SYS Over Temp Over Temp 4C 1 Verify the temperature of
the autoloader inlet air is
within specification.
2 Clear debris from all
openings of the autoloader,
both in front and back.
3 Verify that the fan is
working. If the fan is bad,
contact Quantum

Customer Support.
SYS Error Config 4D “Random move” diagnostic
test requires at least two
tapes to run.
Internal Communication Events 50 1 Power cycle the
Command in Progress 51 autoloader.
Unsupported Command 52
2 If the previous step fails,
Command failed 53 contact Quantum Customer
Device Not Ready 54 Support.
Invalid Element Address 55
Invalid Page Code 56
Invalid Test # 57
Exchange Command/Not 58
Supported
Invalid Command Parameter 59
Mechanical Position\Error 5A
Destination Element Full 5B
Source Element Empty 5C
Magazine Not Present 5D
Self Test Failure 5E
Barcode Reader\Not Present 5F
Internal Hardware\Error DRV_INIT_ERR 60 Check Drive Log Sense for
drive errors. If the drive is
No Volume Tab\Information DRV_LOGIN_ERR 61
still logging errors, contact
Available Quantum Customer
CUP In Progress DRV_LOGOUT_ERR 62 Support.
Drive Command Failed DRV_CMD_FAIL 63
Overtemp DRV_CMD_TIMEOUT 64
Rejected Command 6E
Communication Error 6F
DRIVE_HAS_MEDIA DRIVE_MUST_BE_EMPTY 72 1 Verify the firmware image
LOADER_TOO_LARGE LOADER_FILEnTOO_LARGE 73 is good and appropriate for
the autoloader/drive.
ERASE_FAILURE FLASH_ERASE_FAIL 74 2 If updating drive
PROGRAM_FAILURE FLASH_PROGRAM_FAIL 75 firmware, verify the drive is
UNKNOWN_SECTION UNKNOWN_SECTION 76 operational. Verify the drive
BAD_EDC FLASH_PROGRAM_FAIL 77 serial communication cable
is either attached or seated
TIMEOUT UPDATE_TIMEOUT 78
properly.
LOADER_INVALID LOADER_FILE_BAD 7C
UNKNOWN_FLASH BAD_FLASH_TYPE 7D 3 Be sure that the tape drive
BAD_EDC_UNCOMPRESSED FLASH_PROGRAM_FAIL 7E contains no cartridge.
IMAGE_UNDERRUN FLASH_PROGRAM_FAIL 7F
4 If all previous steps fail,
contact Quantum Customer
Support.
SCSI_ERR_UNEXP_RESP SOFTWARE_ERROR 80 1 Power cycle the
autoloader.

2 If the previous step fails,

contact Quantum Customer
Support.
Elev Unknown err 90 1 Run the Health test.
Elev Unknown err 91 2 If repeated events appear
in the Hard Error Log,
Elev Flag bad 92 power cycle the
Elev Sensor bad 93 autoloader. Repeat tests
Elev Unknown err 94 after power cycling.
Elev Unknown err 95
Elev Unknown err 96 3 If all previous steps fail,
contact Quantum Customer
Elev cal lost 97 Support
Elev cal jammed 98
Elev lost 99
Elev Unknown err 9A
Elev pos err 9B
Elev Unknown err 9C
Elev Unknown err 9D
Elev Unknown err 9E
Elev Unknown err 9F
SRVO Failure Picker Servo Errors A0 1 Run the Health test.
SRVO HW/MTR timeout A1 2 If repeated events appear
in the Hard Error Log,
SRVO SW error A3 power cycle the
SRVO Not Calibrated A4 autoloader. Repeat tests
after power cycling.

3 If all previous steps fail,

contact Quantum Customer
Support.
SRVO No src element Source Element A5 1 Verify that the expected
source really does have a
Empty cartridge.
2 Run the Health test.
3 If the source is:
• A magazine, replace the
cartridge in that slot with a
different cartridge and try
again. Check if the cartridge
present flag moves freely. If
the error continues, replace
the magazine.
• The tape drive, verify the
tape drive has a cartridge
and it was ejected.
4 Power cycle the
autoloader.

5 If the error continues,

contact Quantum Customer
Support.
SRVO No mag Magazine Missing A6 1 Verify the magazine is
installed correctly into the
autoloader.
2 Remove and insert the
magazine again.
3 Try a second magazine if
possible.
4 Power cycle the
autoloader.

5 If the error continues,

contact Quantum Customer
Support.
SRVO Mail Slot full Mail Slot Full A7 1 Remove any previously
ejected media from the mail
slot and try
again.
2 Verify the mail slot door is
 fully closed.
3 Verify that there is no
debris in the mail slot
opening.

4 If the error continues,

contact Quantum Customer
Support.
SRVO Dest full Destination Element A8 1 Remove any previously
ejected media from the mail
Full slot and try again.
2 Verify the mail slot door is
fully closed.
3 Verify that there is no
debris in the mail slot
opening.

4 If the error continues,

contact Quantum Customer
Support.
SRVO Pkr full Picker Full A9 1 Look in the front of the
autoloader and confirm the
picker is full.
2 Run the Health test.

3 If all previous steps fail,

contact Quantum Customer
Support.
SRVO PKR crt sns err Picker Cartridge AA 1 Perform picker calibration
and confirm calibration is
Sensor Error successful.
2 Run the Health test.

3 If all previous steps fail,

contact Quantum Customer
Support.
SRVO DRV pth sns err Drive Path Sensor AB 1 Load and unload the
drive.
Error 2 Run the Health test.
3 Power cycle the
autoloader.

4 If all previous steps fail,

contact Quantum Customer
Support.
SRVO MSdoor sns err Mail Slot Door Sensor AC 1 Insert a cartridge into the
autoloader via the mail slot.
Error Verify the cartridge is
sensed and the door closes
 fully. Check for and clear
any debris in the sensor.
2 Power cycle the
autoloader.

3 If all previous steps fail,

contact Quantum Customer
Support.
SRVO MSdoor dol err Mail Slot Solenoid AD 1 Insert a cartridge into the
autoloader via the mail slot.
Error Verify the solenoid is
actuated and the door is
free to open.
2 Power cycle the
autoloader.

3 If all previous steps fail,

contact Quantum Customer
Support.
SRVO Initialize err Servo Initialization AE 1 Run the Health test.
2 Power cycle the
Error autoloader.

3 If all previous steps fail,

contact Quantum Customer
Support.
SRVO Event-1st err Error Log Information AF 1 Used to analyze start of
servo/motor error sequence
Event in the Soft
Error Log. Error entries
immediately following
indicate nature of specific
motor/position error.

2 No action required.
PKR Rot Sensor bad Rotation Sensor/Flag B0 1 Run the Health test. Verify
PKR no Rot Flag B1 rotation calibration is
Errors successful.
PKR Rot Flag bad B2 2 Power cycle the
autoloader.

3 If all previous steps fail,

contact Quantum Customer
Support.
PKR Trans Sensor bad Translation Sensor/ B3 1 Run the Health test. Verify
 3 If all previous steps fail,
contact Quantum Customer
Support.
PKR Rot cal lost Rotation Position/ B7 1 Run the Health test. Verify
the picker rotates freely.
Lost Errors 2 Power cycle the
autoloader.
PKR Trans cal lost Translation Position/ B8
3 If all previous steps fail,
Lost Errors contact Quantum Customer
PKR Rot lost Rotation Position/ B9 Support.

Lost Errors
PKR Trans lost Translation Position/ BA

Lost Errors
PKR Rot pos error Rotation Position/ BB

Lost Errors
PKR Trans pos error Translation Position/ BC

Lost Errors
PKR Dropped cartridge Picker Dropped BD 1 Run the Health test. Verify
the picker calibrates, rotates
Cartridge Error and translates freely.
2 Power cycle the
autoloader.

3 If all previous steps fail,

contact Quantum Customer
Support.
PKR Missed cartridge Picker Missed BE 1 If source was:
• A magazine slot, check for
Cartridge Error magazine positioning
errors. If
magazine positioning errors
occurred; perform the steps
listed below in Magazine
Positioning Errors.
• The drive, check that the
cartridge was properly
ejected.
• The magazine, retry the
operation carefully ensuring
proper insertion of the
cartridge.
2 Run the Health test.
 3 Power cycle the
autoloader.

4 If all previous steps fail,

contact Quantum Customer
Support.
PKR Jammed cartridge Picker Jammed BF 1 Check for a jammed
cartridge in the picker.
Cartridge Error 2 Run the Health test.
3 Power cycle the
autoloader.

4 If all previous steps fail,

contact Quantum Customer
Support.
MTR Unknown err Motor System/HW C0 1 Run the Health test.
MTR SW error C1 2 Power cycle the
Errors autoloader.
MTR HW error C2 3 Check the Quantum Web
MTR Setup error C3 site to check for firmware
updates.

4 If all previous steps fail,

contact Quantum Customer
Support.
MTR Position error Motor Position Error C4 1 Determine the failing
motor from the error code.
If motor is a
magazine motor, perform
the steps listed below in
Magazine
Positioning Errors.
2 Run the Health test.
3 Power cycle the
autoloader.

4 If all previous steps fail,

contact Quantum Customer
Support.
MTR Direction error Motor Control Errors C5 1 Run the Health test.
MTR Runaway error C6 2 Power cycle the
autoloader.
MTR Corrupt error C7
MTR Accel error C8 3 If all previous steps fail,
MTR Sensor noise C9 contact Quantum Customer
Support.
MTR Timeout Motor Jamming CA 1 Determine the failing
motor from the error code.
Errors If motor is a
 magazine motor, perform
the steps listed below in
Magazine
Jammed Error.
2 Run the Health test.
3 Power cycle the
autoloader.

4 If all previous steps fail,

contact Quantum Customer
Support.

Motor Translation Pin CE 1 Run the Health Test.

Jammed Error 2 Verify loads and unloads
to the drive. If the drive is
not ejecting properly,
(Melbourne only)
contact Quantum Customer
Support.
3 Power cycle the
autoloader.

4 If all previous steps fail,

contact Quantum Customer
Support.
Magazine Solenoid Bad Magazine Solenoid D0 1 Check the task ID in the
error log to determine if the
Bad problem is the right or left
magazine.
2 Remove and insert the
magazine. Verify the
magazine moves freely and
clicks and locks in place.
3 Power cycle the
autoloader.
4 Try a different magazine.

5 If all previous steps fail,

contact Quantum Customer
Support.
Magazine Present Sensor Bad Magazine Present D1 1 Check the task ID in the
error log to determine if the
Sensor Bad problem is the right or left
magazine.
2 Remove and insert the
magazine.
3 Power cycle the
autoloader.
4 Check that the sensor is
not blocked by debris.
 5 Replace the chassis/picker
assembly.
Magazine Cam Position Sensor Magazine Cam D2 1 Check the task ID in the
Bad error log to determine if the
problem is the right or left
Magazine Cam Position Sensor Position Sensor Bad D3
magazine.
Bad 2 Remove and insert the
Magazine Cam Position Sensor D4 magazine.
Bad 3 Try a different magazine.
4 Power cycle the
autoloader.

5 If all previous steps fail,

contact Quantum Customer
Support.
Magazine Flag Errors Magazine Flag Errors: D5 1 Check the task ID in the
Magazine Flag Errors Cartridge flags D6 error log to determine if the
located on the problem is the right or left
Magazine Flag Errors D7 magazine.
Magazine Flag Errors magazine may be bad D8 2 Remove and insert the
or the sensor to detect
Magazine Flag Errors D9 magazine. Verify that flags
the flags may have a are present on all slots and
slot 1 has the flag in the
problem. unique orientation.
3 Check and ensure that the
cam sensor on the side of
the picker is free of debris.
4 Try a different magazine,
if possible.
5 Power cycle the
autoloader.

6 If all previous steps fail,

contact Quantum Customer
Support.
Magazine Positioning Errors Magazine Positioning DA 1 Check the task ID in the
 not move freely but another
does, replace the failing
magazine.

4 If all previous steps fail,

contact Quantum Customer
Support.
Magazine Slot Type Invalid Magazine Slot Type DD 1 Check the task ID in the
Invalid (Melbourne error log to determine if the
Universal magazine problem is the right or left
magazine.
2 Remove the magazine and
only) verify the slot insert in the
correct position for all slots.

3 If all previous steps fail,

contact Quantum Customer
Support.
Magazine Slot Position Error Magazine Slot (Gross) DE 1 Check the task ID in the
error log to determine if the
Position Error problem is the right or left
magazine.
2 Remove and insert the
magazine. Check and clear
any debris on magazine
flags and in the cam sensor
assembly for the magazine.
3 Perform a move to or
move element operation on
the magazine.
Verify the magazine moves
freely. If this magazine does
not move freely but another
does, replace the failing
magazine.

4 If all previous steps fail,

contact Quantum Customer
Support.
Magazine Jammed Error Magazine Jammed DF 1 Check the task ID in the
error log to determine if the
Error problem is the right or left
magazine.
2 Attempt to remove and
insert the jammed magazine
from the front panel.
3 Power cycle the
autoloader.

4 If all previous steps fail,

 contact Quantum Customer
Support.
Time Zone Update Event Time Zone Update E8 No action required.

Event
Time Update Event Time Update Event E9 No action required.
Front Panel HW Error Front Panel HW EA 1 Run the Health test.
Front Panel HW Error EB 2 Power cycle the
Errors autoloader.

3 If all previous steps fail,

contact Quantum Customer
Support.
Login/Password Error Login/Password EC No action required.

Error
Bar Code Reader Error Bar Code Reader F0 1 Run the Health test.
Bar Code Reader Error F2 2 Remove magazines and
Errors inspect labels. Verify labels
Bar Code Reader Error F3 are good and reinsert.
Bar Code Reader Error F4 3 Run Random
Bar Code Reader Error F5 Load/Unload with labeled
Bar Code Reader Error F6 tapes.
Bar Code Reader Error F7
4 If all previous steps fail,
Bar Code Reader Error F8 contact Quantum Customer
Support.
Diagnostic Test Failure Diagnostic Test F1 1 Run the Health test.
Diagnostic Test Failure F9 2 Power cycle the
Failure autoloader.

3 If all previous steps fail,

contact Quantum Customer
Support.
Diagnostic Test Media Error Diagnostic Test Media FA 1 Verify the correct media is
Diagnostic Test Media Error FB present for the test. Rerun
Error the test.
Diagnostic Test Media Error FC
Diagnostic Test Media Error FD 2 If all previous steps fail,
contact Quantum Customer
Support.