Table NEO Fault Symptom Codes

Message FSC Description

Trace Error 0200 Internal trace processing error (factory use only)
Novram Update Error 0306 The non-volatile configuration area in flash memory
could not be updated (programming error)
Barcde Not Active Error 0501 The hardware could not detect a barcode reader.
OS Catastrophic Error 0901 Catastrophic Smx operating system error – task
creation error, unexpected error
OS Task Exit Error 0902 SmxNet (Ethernet, Web TLC) task error – server
spawn error, TCP/IP fatal error
Invalid Ethernet (MAC) 0A01 The library’s Ethernet (MAC) address stored in the
Address non-volatile configuration is not valid – the last 3
octets are either 0:0:0 or 255:255:255
Invalid IP Subnet Mask 0A02 The Ethernet subnet mask stored in the non-volatile
(255.255.255.255) configuration is not valid – 255.255.255.255
Public Ethernet Open 0B00 The library could not initialize the public Ethernet
Error (WAN) interface. Ensure that a valid Ethernet MAC
addres s has been programmed.
Public Ethernet Set IP 0B01 The library could not set the IP parameters in the
Error public (WAN) Ethernet interface
SCSI Firmware Error 1001 Internal SCSI task processing error – unexpected
state or hardware status
SCSI FIFO Empty 1002 The SCSI controller data FIFO is empty but should
contain more data bytes
SCSI FIFO Error 1003 The SCSI controller data FIFO should be empty but
still contains data bytes
SCSI Gross Error 1004 The SCSI controller detected a gross error condition –
invalid SCSI bus phase or DMA error
Illegal SCSI Cnt Cmd 1005 Either an invalid command was sent to the SCSI
controller, or the controller was not in the correct
mode
SCSI Message Error 1006 Internal SCSI task processing error – invalid
message was detected
SCSI Invalid Element 1007 Internal SCSI task processing error – invalid element
type was detected
SCSI No Pending Int 1008 Internal SCSi task processing error – interrupt service
request detected with no pending interrupt
SCSI Invalid Int. 1009 The SCSI controller posted an invalid interrupt status
SCSI Continuous 100F Verify that the library SCSI bus is properly terminated.
Resets Detected
Ctl Invalid Command 2001 Internal Control task processing error – the firmware
control task detected an invalid command
Undefined Config 2002 Internal Control task processing error – the firmware
control task detected an invalid configuration
Invalid Drive State 2003 Internal Control task processing error – the firmware
control task detected an invalid drive state
Loader Not Ready 2004 Fail to fetch,stow, scan, move passthru ,
Or when loader detects invalid command, aborts
command.
SCSI ID Not Set 2005 Unable to set SCSI ID for library tape drive
 Message FSC Description

Drive Comm Open Error 2006 Could not open serial communication to library tape
drive
Door Fault (soft fault) 2007 Unexpected door open condition detected. Ensure
door is closed and try again
Illegal Move 2008 The control task detected an illegal move command
from the GUI.
Door Open (status only) 2009 Door is forced open or door sensor failed.
Cart Unaccessible 200C For a DLT drive, fail to operate drive handle in
unloaded state.
For a SDLT, indicates the tape is NOT in the
unloaded state.
For a SLTO, indicates the tape is not ejected.
Cartridge in drive is not accessible. From changer.
Drive In Error 200D A general drive error detected by control task.
No Magazine 200E Cannot move, element not installed , from changer.
Removal Prevented 200F Receive medium prevent removal from drive for a
fetch.
Ctl. Firmware Error 2010 Internal inter task processing error. Unexpected
event. SMX send or receive error.
Drive Timeout Error 2030 can't communicate with DLT drive.

Drive Powerup Error 2072 Drive did not power up correctly. Power down, wait 30
seconds, then power up
Drive Code Update 2080 Update code from SCSI or from TAPE failed.
Command Error
Move Command Failure 2081 Move command from / to drive slot failed,
Detected by control task.
Open Mail Slot Fault 2090 Door open sens ot timeout detected when open
door.
Open Left Door Fault 2091 Door open sensot timeout detected when open door
Open Right Door Fault 2092 Door open sensot timeout detected when open door
Open Doors Fault 2093 Door open sensot timeout detected when open door
Open DLT Handle Fault 2094 Failed to open DLT handle.
No IP Address Found 20a0 SMC router fialed to get an IP address .
No IP Address Mode 20a1 SMC router failed to detected static or ip address
Fault Mode.
Unknown exchange for 20b0 Unexpected exchange detected when process
the async message Messages.
Invalid exchange for the 20B1 Unexpected exchange detected when processing
response Messages.
Drive In Error 20c0 Control failed to set SCSI id .
Drive In Error 20c1 Control failed to installed drive.
Motor Fault Condition 3000 One of the motors has been disabled and could not
be re-enabled.
Shuttle Tach Errors 3001 Shuttle Tach Errors were detected during shuttle
movement.
Picker Tach Errors 3002 Picker Tach errors were detected when checking
slots.
 Message FSC Description

Rotary Tach Errors 3003 Rotary Tach errors were detected during rotary motor
movement
Vertical Tach Errors 3004 Vertical Tach errors were detected during z-axis motor
movement (NEO4000 only)
Passthru Tach Errors 3005 Passthrough motor tach errors were detected.
Excessive Picker 3006 Excessive picker friction detected during picker
Friction Error operation
Bin Fetch Failure 3011 Loader failed to fetch a cartridge from a bin.
Bin Stow Error 3012 Loader failed to stow a cartridge to a bin.
Drive Fetch Failure 3013 Loader failed to fetch a cartridge from a drive.
Drive Stow Failure 3014 Loader failed to stow a cartridge to a drive
Drive Timeout Failure 3015 Loader detects unload command timeout.
Drive Status Failure 3016 Detected drive error from fetch, stow and wait for
handle ok DLT drive operation.
Drive In Flux Timeout 3017 Time out waiting for drive to clear the flux status.
Drive Load Retry Failed 3018 SLTO drive fail to load, detected in drive task.
Drive Open Door Failed 3019 Failed open DLT drive door.
Drive Close Door Failed 301A Failed close DLT drive door.
Drive Communication 301B Intertask send, receive failed.
Error
Drive Get General 301C Drive communication failed.
Status Fail
Drive Get Status 3 Fail 301D NOT USED
Drive Unload Fail 301E Drive failed to unload a cartridge
Undefined Config 3020 In loader, unpected config, not a Thunder or
Lightning.
In diag, invalid source or destination
Orphan Cartridge not 3030 The loader could not succesfully stow an orphan
stowed cartridge to a bin.
Chassis S/N Mismatch. 3031 The serial number scanned from the barcode label
Previous S/N retained doesn’t match the value storen in non-volatile
memory.
Chassis S/N Character 3032 A valid serial number barcode label could not be
count is not correct read.
Chassis S/N did not 3033 A valid serial number barcode label could not be read
scan
Chassis S/N save 3034 The serial number scanned from the barcode label
operation failed could not be saved to non-volatile memory
Drive Unload Prevented 3035 Host has issued Prevent Media Removal command
to drive and library is unable to eject and scan
barcode label during inventory.
Motor Firmware Error 3040 The loader task detected an unexpected status and
could not recover (internal target error).
Loader Received Invalid 3041 The loader task received an unexpected command
Command and could not recover (internal target error).
 Message FSC Description

Motor Firmware Error 3042 The loader task detected an unexpected status and
could not recover (internal target error).
Missing Magazine 3050 In diag, no magazine installed for diag to run.
No Cartridges In Library 3051 No cartridge available for diag to run.
Too Many Cartridges 3052 Unable to run cart or drive cycle, reason loader
Is full with cartridges.
Need 3 Cartridges 3053 Unable to run drive cycle, not enough cartridges
minimum
Need 1 Drive Minimum 3054 No available drive to run diag.
Memory Allocation Error 3055 Firmware detected a memory allocation error
Need 5 Cartridges 3056 Unable to run drive cycle, not enough cartridges
Minimum (NEO4000 only)
Invalid Magazine Type 3057 Unsupport magazine type detected.

Magazine Type Change 3058 Unsupport magazine type detected.

Not Handled
Drive Type Not 3059 Unsupport drive type detected.
Supported
Diag unload fail 305A Diag: drive unload failure
Diag Fetch, Drive not 305B Diag: No cartridge present for a fetch.
loaded
Diag Stow, Drive not 305C Diag: drive load failure
loaded
Diag Timeout waiting for 305D Diag: Fetch , timeout waiting for drive unload.
drive empty, ready
Diag Timeout waiting for 305E Diag: Stow, timeout waiting for drive to become
drive loaded, ready loaded and ready
Invalid bin number 305F Invalid bin number detected in diag,
Zone Sequence Error 3060 Shuttle detected invalid zone sensor reading during
initialization
Unable to complete 3061 Loader was unable to complete homing algorithm
homing algortihm during initialization
Drive 0 Eject Failed 3074 Eject command timeout
Drive 1 Eject Failed 3075 Eject command timeout
Drive 2 Eject Failed 3076 Eject command timeout
Drive 3 Eject Failed 3077 Eject command timeout
Diag get drive 0 status 3078 Failed to get drive status, communication error
failed
Diag get drive 1 status 3079 Failed to get drive status, communication error
failed
Diag get drive 2 status 307a Failed to get drive status, communication error
failed
Diag get drive 3 status 307b Failed to get drive status, communication error
failed
Soft Fetch Retry 3080 Soft drive fetch retry (recovered error)
 Message FSC Description

Soft Stow Retry 3081 Soft drive stow retry (recovered error)
Drive Stow Failed, Media 3082 The DLT drive detected an SDLT cartridge and the
Returned to Source cartridge has been returned to its origin.
Drive Stow Failed, Media 3083 The DLT drive detected an SDLT cartridge but the
Remains in Drive cartridge could not be returned to its origin.
UnSupported Drive For 3084 Unsupported drive type.
Requested Operation
No Retry On Fetch/Stow 308F The loader retried an operation and retries were
disabled.
No cartridge in drive 3090 No cartridge detected in drive but drive cannot
(soft fault) currently load a cartridge or accept commands
No cartridge in drive 3091 No cartridge detected in drive but drive can currently
(soft fault) load a cartridge or accept other commands
Cartirdge detected in 3092 Cartridge is inserted in drive but not loaded. SCSI
drive but not loaded (soft Load command or library load command may be
fault) issued.
Drive is loading and 3093 Drive is currently loading/threading a cartridge
threading (soft fault)
Drive is in loaded/hold 3094 Drive is in the loaded and hold state.
state (soft fault)
Drive can accept non- 3095 Drive can accept all commands
status commands (soft
error)
Drive cannot accept 3096 Drive writing andcannot accept non-status
non-status commands commands
Drive cannot accept 3097 Drive reading and cannot accept non-status
non-status commands commands
Drive cannot accept 3098 Drive busy and cannot accept non-status commands
non-status commands
Drive is 3099 Drive is unloading and unthreading
unloading/unthreading
Drive is in media 309A Drive is ready to for loader to extract cartridge
removal state
Drive load failed 309B Drive load failed and loader is retrying operation
Drive load failed 309C Drive load operation failed
Drive load failed 309D Drive load failed and cartridge is in hold state
Drive eject failed 309E Drive eject operation failed
Drive eject failed 309F Drive eject operation failed and cartridge is in hold
state
Drive state unknown 30A0 Unable to determine Drive State
Drive Cleaning Failed 30A1 Drive cleaning operation failed
Picker Jammed 3100 The picker jammed during loader initialization
Picker Jammed 2 3102 The picker jammed during a bin stow operation.
Picker Jammed 3 3103 The picker jammed during a bin stow operation.
Picker Jammed 4 3104 The picker jammed during a bin stow operation.
 Message FSC Description

Picker Jammed 5 3105 The picker jammed during a bin stow operation.
Picker Jammed 6 3106 The picker jammed during a bin stow operation.
Picker Jammed 7 3107 The picker jammed during a pass-thru fetch
operation.
Picker Jammed 8 3108 The picker jammed during a pass-thru fetch
operation
Picker Jammed 9 3109 The picker jammed during operation
Picker Jammed 10 310A The picker jammed during operation
Picker Jammed 11 310B The picker jammed during a drive fetch operation
Picker Jammed on Stow 310F The picker jammed on a stow operation.
Picker Retries Exceeded 3110 Picker retries were exceeded
Picker Retries Exceeded 3111 Picker retries exceeded during a pass-thru fetch
operation.
Picker Retries Exceeded 3112 Picker retries were exceeded during operation
2
Picker Retries Exceeded 3113 Picker retries exceeded during a bin stow operation.
3
Picker Retraction Error 3115 The picker did not retract during a bin check
operation.
Shuttle Jammed 3200 The shuttle could not reach the target location.
Shuttle Jammed 3201 The shuttle could not reach the target location
Shuttle Jammed 3202 The shuttle could not reach the target location
Shuttle Jammed 3203 The shuttle could not reach the target location
Shuttle Jammed 3204 The shuttle could not reach the target location
Shuttle Jammed 3205 The shuttle could not reach the target location
Rotary Jammed 3300 The rotary track could not reach the target location.
Shuttle on Wrong Side 3301 The zone indicators show that the shuttle is
Of The Rotary backwards on the rotary track during power-up
initialization.
Rotary cannot find zones 3302 Rotary servo cannot detect correct operating zone
Shuttle not attached to 3303 Shuttle cable is not attached
cable
Passthrough Elevator 3400 The pass-thru shuttle could not reach the target
Jammed location.
Vertical Elevator 3500 The vertical elevator could not reach the target
Jammed location (Thunder only).
No drives attahced 5001 Menu mode operation attempted with no drives
attached.
All Drive/Slots empty 5002 Menu mode move operation attempted with all
Drives/Slots empty
All drives/slots full 5003 Menu mode move operation attempted with all
Drives/Slots full
No slots installed 5004 Menu mode operation attempted with no magazines
No Drives Attached 5010 Menu mode clean operation attempted with no drives
attached.
 Message FSC Description

All Slots Empty 5011 There are no cartridges installed in any of the
reserved cleaning slots.
All Drives Full 5012 Menu mode clean operation attempted with all drive
full
Drive timeout error 5013 Menu mode clean operation detected a drive timeout
Drive Already Loaded 5014 The cleaning operation failed because the drive
already has a cartrdige inserted.
Expired Clean'g Cart 5015 The cleaning operation failed due to an expired
cleaning cartridge.
Not a Clean'g Cart 5016 The cleaning operation failed because the loaded
cartridge is not a cleaning cartridge.
No slots installed 5017 Clean operation attempted with no magazines
installed
All Drives/Slots Empty 5020 A menu operation detected all drives/slots empty
Bad cartridge Map 5021 A menu operation detected a bad cartridge map
Bad Novram Setting 5030 A menu operation has detected a bad Novram setting
Bad Non-vol Setting 5031 A menu operation has detected a bad non-vol setting
Invalid Setting 5032 A menu set operation detected an invalid setting
Drive Format Setting 5033 A menu Drive Format selection failed
Failed
Drive Compression 5034 A menu Drive Compression selection failed
Setting failed
Drive Timeout Error 5035 The cleaning operation failed because the drive timed
out.
Drive Timeout Error 5036 A menu operation detected a drive communication
timeout
Set Bus ID error 5037 A menu operation to set the drive SCSI ID failed
Move Command Fail 503B A front panel move operation failed.
Clean Operation 503C The cleaning operation failed because the drive timed
Timeout out.
Drive Status Fail 503D The cleaning operation failed because the librray
could not retrieve drive status.
Intermod Unknown 6001 The firmware detected an unexpected error during
Event intermodule communication (multimodule or
partitioning)
Intermod No Command 6002 The firmware detected an unexpected error during
Matching Response intermodule communication (multimodule or
partitioning)
Intermod Bad 6003 The firmware detected an unexpected error during
Command Length intermodule communication (multimodule or
partitioning)
Intermod Loopback 6004 The firmware detected an unexpected error during
buffer mismatch intermodule communication (multimodule or
partitioning)
Intermod Bad Data 6005 The firmware detected an unexpected error during
Length intermodule communication (multimodule or
partitioning)
 Message FSC Description

Intermod Bad Packet 6006 The firmware detected an unexpected error during
Length intermodule communication (multimodule or
partitioning)
Intermod failed to 6007 The firmware detected an unexpected error during
allocate TCP buffer intermodule communication (multimodule or
partitioning)
Intermod Command 6008 The firmware detected an unexpected error during
Pending Table Full intermodule communication (multimodule or
partitioning)
Command response 7001 A command response was received from a task to
from unexpected source which a command had not been sent.
Control command 7002 A command response opcode from the Control task
execution failed was was not anticipated or is un-identifiable.
Control response not 7003 A command response was received from the Control
matched to a known task, but the original command opcode could not be
command determined.
Loader response not 7004 A command response was received from the Loader
matched to a known task, but the original command opcode could not be
command determined.
Drive response not 7005 A command response was received from a Drive
matched to a known task, but the original command opcode could n ot be
command determined.
Flash response not 7006 A command response was received from the Flash
matched to a known task, but the original command opcode could not be
command determined.
Drive index on Update 7007 An Update Drive Status message was received from
Status message was a module, but the drive index was out of range.
invalid
The Drive response was 7008 A command response was received from a Drive task
not expected to which a command had not been sent.
The opcode for a WORD 7009 A WORD-sized message was received but the
message was unknown message opcode could not be identified.
The opcode for a 700A A DWORD-sized message was received but the
DWORD message was message opcode could not be identified.
unknown
The button causing 700B A command to take the library offline was completed
library to go offline was successfully, but the GUI button that initiated the
unknown action could not be identified.
Destination Xchg was 700C Attempting to send a command to a task, but the
Null argument exchange pointer was NULL.
Sending of a cmd failed 700D An attempt to place a command on a task exchange
failed.
Deactivating a drive that 700E The Control task is indicating that a request to
is not attached deactivate a drive failed becase the drive is not
attached.
Deactivation of a drive 700F The Control task is indicating that a request to
failed deactivate a drive failed; reason is not known.
 Message FSC Description

Drive removal failed 7010 The Drive task is indicating that a request to power-
down a drive failed; reason is not known.
Drive is Active failed 7012 The Drive task is indicating that a request to
determine if a drive is executing a host command
failed; reason is not known.
Control Com 7013 During HotSwap, a command response from the
Unidentified Control task could not be associated with any
outstanding command.
Drive status update 7014 The Drive task is indicating that a request to
failed determine the current state of a drive failed; reason is
not known.
Loader command 7015 The Loader task is indicating that a command has
execution failed failed to complete successfully.
Sequential command 7016 The Sequential task is indicating that a command
execution failed has failed to complete successfully.
Destination Xchg for 7017 Attempting to send a message to a task, but the
msg. was Null argument exchange pointer was NULL.
Bad src mod in peg 7018 A message was received from a remote module, but
msg the module number was out of range.
Peg message 7019 A Peg message has a p ointer to NULL.
wrapping a Null msg.
ptr.
Xchg conversion failed 701A Attempt to determine the module number containing
the task that is returning a command response failed.
Invalid L-drive number to 701B Attempt to send a command to a drive, but the logical
convert drive number is out of range.
Invalid P-drive number 701C Attempt to send a command to a drive, but the
to convert physical drive number is out of range.
Invalid mod number to 701D Attempt to send a command to a drive in a remote
convert module, but the module number is out of range.
Unknown drive type 701E Attempt to show detailed drive status of a drive whose
type is unknown.
The Scsi response was 701F The command response from the Scsi task in a
not expected remote module was unexpected.
The Flash response 7020 The command response from the Flash task in a
was n ot expected remote module was unexpected.
Scsi response not 7021 A command response was received from a Scsi task,
matched to a known but the original command opcode could not be
command determined.
Unexpected state after 7022 After successfully completing a NonVolConfigPut
NonVolConfig cmd command, the current state of the save operation was
unknown.
Unexpected state after 7023 After successfully completing a
SCSI mode cmd ScsiUpdateModeParameters command, the current
state of the save operation was unknown.
Unexpected state after 7024 After successfully completing a ScsiInitcommand, the
SCSI init cmd current state of the save operation was unknown.
 Message FSC Description

Invalid Map Conversion 7025 An internal firmware error was detected when
Parameters converting the map parameters
Cartridge reject recovery 8001 The drive failed to successfully load a tape even after
failed retries.
Drive Fan stalled 8002 The fan in the drive hot-swap shoe is either not
installed or has stalled.
Drive load did not 8003 The drive failed to successfully load a tape.
complete
Invalid drive was 8004 One or more installeddrives are of a type either
installed unknown or not supported in the current library
personality.
Slto unmask drive failed 8005 The Seagate LTO drive unmask operation failed.
Slto mask drive failed 8006 The Seagate LTO drive mask operation failed.
Slto unload drive(in load 8007 The Seagate LTO drive failed to unload a cartridge
retry) failed during a load retry operation.
Is Drive Unloaded 8008 The Seagate LTO drive failed to return status when
Failed being polled for unloaded state.
Sequential Mode 8009 The library reached end of cartridge stack in
completed at end of sequential mode
stack
Sequential Mode 800A The library reached end of cartridge stack in
completed on stack 0 sequential mode 1
Sequential Mode 800B The library reached end of cartridge stack in
completed on stack 1 sequential mode 2
Orphan cartridge 9001 The mas ter module could not successfully return an
recovery failed orphan cartridge to a slot location.
Master pass-thru opto 9003 The master module opto sensor was not detected
failed. during the power-up pass-thru module inventory
SMX send error A001 An attemp to place a message on a task’s exchange
generated a kernel error.
SMX receive error A002 An attemp to receive a message from a task’s
exchange generated a kernel error.
Comm free list empty A003 An attempt to acquire a message from the free pool
failed because the pool is empty.
Invalid comm. put A004 An attempt to place a message on a task’s exchange
attempt failed because either the argument message pointer
was NULL or the argument exchange pointer was
NULL.
Invalid comm. get A005 An attempt to receive a message from a task’s
attempt exchange failed because the argument exchange
pointer was NULL.
Comm initialization error A006 The Comm manager could not be initialized at power-
up because system is out of memory.
Put of a NULL comm. A007 An attempt to place a Comm block on a task’s
exchange failed the argument Comm block pointer
was NULL.
Msg contains no comm. A008 A message obtained from the free pool did not
contain a Comm block.
 Message FSC Description

Comm return address A009 An attempt to return a command response to the

is unknown originating task failed because the originator could
not be determined.
Gateway initialization C001 The firmware detected an error initializing the gateway
failed for the internal router
Gateway terminate C002 The firmware detected a timeout during configuration
timeout of the internal router
Error attempting to exit C010 An error was detected when attempting to exit the GUI
menu mode menu mode.
No WAN IP address tag D001 The firmware detected an internal error when trying to
found communicate with the router
WAN port disconnected D002 The firmware detected an internal error when trying to
communicate with the router.
Sequential mode E001 Advisory message that is posted when sequential
completed at end of mode reaches e nd of stack
stack
Sequential mode E002 Advisory message when sequential mode 0 reaches
completed at end of end of stack
stack 0
Sequential mode E003 Advisory message when sequential mode 1 reaches
completed at end of end of stack
stack 1
Bad Image CRC F001 The uploaded firmware image has a bad CRC and is
probably corrupted
Flash erase sector F002 One of the flash memory sectors could not be
failed programmed
Flash program sector F003 One of the flash memory sectors could not be erased
failed
Bad flash CRC F004 The firmware image programmed into flash memory
has a bad CRC and is probably corrrupted
Flash exit error F005 Internal flash task error
Incompatible image F006 The uploaded firmware image is not compatible with
the library hardware, possibly an older firmware
version
Buffer allocation failed F402 The flash task could no allocate a buffer area to hold
the firmware image to be uploaded