Mis-en-place (put everything into places) G: (Yes/No)

Checking of the following: How about _____________?

- Condition of tables and chair G: (Yes/No)
- Sanitary Items W: Thank you Ma’am/Sir may I repeat your order,
- Clean and sanitized table appointments you ordered __________________________
- Flower arrangements is that correct Ma’am/Sir?
- Filling Condiments G: Yes
- Condition of Menu Card W: Thank You Ma’am/Sir May I take the menu card?
- Knowledge for the menu of the day. G: Yes Sure!

WELCOMING THE GUEST WINE SERVING (on the left side of the guest)
R: Good morning Maám/ Sir, W: Excuse me Ma’am/Sir would you like some
Welcome to _______ drinks? Here is our wine list for your selection.
Do you have any reservation? May I take your order Maám/Sir?
G: None G: Yes I’d like to have _________________.
R: May I suggest a table for you Maám/Sir? W: May I repeat your order Maám/Sir you ordered
G: Yes please! ___________ would that be all?
R: Table for how many Maám/Sir? G: Yes.
G: For one. W: Would you like to serve your drinks after the main
R: Smoking or Non-Smoking course?
G: Non-Smoking. G: I will give you a signal.
R: This way please (stretch your arms to the guest) W: Excuse me Ma’am/Sir you food will be serve for
Will this place be alright with you Maám/Sir? 10-15 mins. would that be alright will you.
G: Yes G: Yes

SEATING THE GUEST SERVING THE FOOD (on the right side of the guest)
W: Please have a seat W: Excuse me Maám/Sir here is your __________
W: I’ll be calling our waiter to assist you for the G: Thank you.
selection of your order
CLEARING THE TABLE (on the left side)
UNFOLDING THE NAPKIN(right side of the guest) W: Excuse me Maám/Sir may I clear the table for
W: Excuse me Maám/Sir, may I unfold the napkin for you.
you? G: Yes please
G: Yes
PRESENTING THE WINE
(Introduce your name as a waiter) W: Excuse me Maám/Sir may I present to you your
SERVING WATER(right side of the guest) order of ___________with a very good vintage
W: Would you like to have a glass of water year of ___ years with an alcohol content of ____
Maám/Sir? alcohol per volume. It has _______ ml with a
G: Yes please. very good fragrant of __________________.
W: Excuse me Ma’am/ Sir. W: Should I open it Maám/Sir?

PRESENTING THE MENU CARD OPENING THE BOTTLE OF WINE USING CORK
W: Excuse me Ma’am/Sir here is our menu card for W: Here is the cork for your confirmation.
your complementary drinks Would you like to try the wine now Sir/Maám?
W: Excuse me Ma’am/Sir would you like to have your G: Yes.
complementary drinks ? W: Enjoy your meal Maám/Sir.
G: Yes Please call me if you need any assistance.
W: Excuse me Ma’am/Sir I’ll be back to serve your
complementary drinks. CRUMBLING TABLE
W: Excuse me Maám.
SERVING COMPLEMENTARY DRINKS(on the right
side of the guest) PRESENTING THE BILL
W: Excuse me Ma’am/Sir here is your complementary (the guest will give a hand signal)
drink, W: Excuse me Maám/Sir, how would you like topay
G: Thank you you’re your bill, would it be cash or credit card?
W: So here is our menu card fot your selection Here is your bill.
W: Excuse me Ma’am/Sir do you need anything else. (Step a backward)
G: No. I’m alright G: Here
W: I’ll be Back to get your order. W: I receive ___________ ill be back for your
change. Excuse me Maám/Sir here is your change.
ORDER TAKING (right side of the guest) Thank you Maám/Sir hope you enjoy your staying
W: Excuse me Ma’am/Sir may I take your order now? with us. We look forward for your next visit.
G: Yes
UPSELLING/SUGGESTIVE SELLING:
W: Ma’am would you like to try ____________ to
NOTE:
compliment to your dish?
W- Waiter
G- Guest