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KFC Methhods

KFC uses several training methods for their employees including lectures, on-the-job training, job rotation, and language programs. Lectures are used to inform employees of KFC's expectations, on-the-job training is done under manager guidance, job rotation enhances skills through different work areas, and language programs help improve language skills. Regular counseling and development programs also aim to improve skills and share best practices.

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Princess Iqra
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1K views1 page

KFC Methhods

KFC uses several training methods for their employees including lectures, on-the-job training, job rotation, and language programs. Lectures are used to inform employees of KFC's expectations, on-the-job training is done under manager guidance, job rotation enhances skills through different work areas, and language programs help improve language skills. Regular counseling and development programs also aim to improve skills and share best practices.

Uploaded by

Princess Iqra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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The training methods in KFC are:

Lectures

On job training

Job rotation

Language programs

Lectures:The employees are given lectures to inform them what KFC is expecting from them .Acomplete
guide line is given about the work.

On job training:First and foremost, training is done on-the-job. Guiding and coaching is part of
theresponsibility of each manager and it is crucial to make each one progress in her/hisposition. At KFC
our "Customer Service Workers" and "Food Service Workers" haveextensive training in Customer
Service, Health and Safety, Cleaning procedures and Foodpreparation.All training is completed within
specific time requirements using a module based trainingprogram with a strong emphasis on practical
hands on learning

Job rotation:Employees are rotated to different job with in there work area to enhance their skills

Programs to enhance language skills:HR staff is responsible to assist the management in the elaboration
of language skillstraining programs too. Great importance is attached to programs enhancing the
languageskills of the employeesDevelopment:Regular counseling and guiding:Regular counseling and
guidance are the best tools for improving performance and forhelping people develop their skills. It also
allows to correct errors swiftly and totransform them into a positive learning experience. In KFC each
mentor have the duty toact as a mentor for employeesOrganizing development programs:Formal
development programs are organized the purpose is oriented and designed toimprove relevant skills
and competencies. Therefore they are proposed in the frameworkof individual development programs.
Training programs organized at the Training Centreaim at developing and sharing best practices of the
various management disciplinespracticed in the Group. Training: McDonalds follow a highly structured
training process. Employees in McDonalds aretrained at all levels. They are trained to work on floor base
area to back area. McDonald's employee training programs are based on the company's core principles
suchas: Quality Service-------------------------------------------------------------------------------------------------------
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