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Statistical Quality Control - Week 1 Lecture Notes

These are the slides that were used during classes. This particular document provides an overall definition and overview of quality and lists few other related concepts and definitions.

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Samer
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48 views

Statistical Quality Control - Week 1 Lecture Notes

These are the slides that were used during classes. This particular document provides an overall definition and overview of quality and lists few other related concepts and definitions.

Uploaded by

Samer
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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25.09.

2018

IE403-Quality Planning and Control

Lecture Notes 1

The Eight Dimensions of Quality

1. Performance
2. Reliability
3. Durability
4. Serviceability
5. Aesthetics
6. Features
7. Perceived Quality
8. Conformance to Standards

•This is a traditional definition


•Quality of design
•Quality of conformance

1
25.09.2018

This is a modern definition of quality

The Transmission Example

• The transmission example illustrates the utility of this definition


• An equivalent definition is that quality improvement is the
elimination of waste. This is useful in service or transactional
businesses.

2
25.09.2018

Terminology

Terminology cont’d
• Specifications
– Lower specification limit
– Upper specification limit
– Target or nominal values
• Defective or nonconforming product
• Defect or nonconformity
• Not all products containing a defect are
necessarily defective

Statistical Methods for Quality Control


and Improvement

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25.09.2018

Statistical Methods
• Statistical process control (SPC)
– Control charts, plus other problem-solving tools
– Useful in monitoring processes, reducing variability
through elimination of assignable causes
– On-line technique
• Designed experiments (DOX)
– Discovering the key factors that influence process
performance
– Process optimization
– Off-line technique
• Acceptance Sampling

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