Kanika Gupta

Influential Product Owner with over 10 years of experience in product strategy, implementation and delivery,
system analysis, data mining and business intelligence development.
OBJECTIVE
Accept Change. Encourage Innovation. Adapt Continuously. Support Consistently.

EDUCATION

Jaipuria Institute of Management, India ITU, San Jose, CA

Master’s in Business Administration Masters in Software Engineering
Graduation: 2008 | GPA: 4.2 Graduation: 2016 | GPA: 3.2

TEAM SKILLS
 Focus on building high performing, continuously delivering teams by acquiring variability and emphasizing on
quantifying benefits to deliver foundational functionality.
 In depth experience of driving product portfolio and business value stream from the table to market ready software
platforms and products.
 Proven expertise in identifying process gaps and implementing milestone driven Software Development Life Cycle
(SDLC).
 Efficient in SAFe Agile, Agile and Scrum Software Development Methodologies.
 Expertise in Project and Change management.
 Driven Enterprise Level Programs/ Projects with cross functional teams spanning across continents and time zones.
 Efficient in project scheduling and delivery management in remote workspaces.
 Strategic and tactical team leader with focus on empowering self-organizing teams to align with product vision.
 Excellent interpersonal and client relation management skills, proven communication, organizational, analytical and
presentation skill
 Empathetic and motivating outlook

TECHNICAL SKILLS

Certifications SAFe 4.0, Certified Scrum Product Owner

SDLC Framework Coach SAFe, Agile-Scrum, Waterfall
Remote collaboration WebEx, Zoom, Google Hangouts, Slack, Go to Meeting, Skype
Requirement Management & Modeling Tools JIRA v7.0.2, Rally, IBM-TDP, UML, MS Visio, Axure, Snagit, SharePoint,
Lucid Chart, Giphy
BI Tools SSRS, IBM Cognos, QlikView, Crystal Reports, Adobe Analytics, Tableau
Databases MS SQL Server 2005/2008/2012
Tools MS Excel, MS Word, MS PowerPoint, MS project etc.
Programming Tsql, SQL, XML, HTML5
Operating Systems Microsoft Windows, Mac OS X, Linux
ERP Tool JD Edwards, SAP ERP, PeopleSoft,
Testing and IT service Management ALM, JIRA, Test Complete, TDP, Service Now, CDEX
 WORK EXPERIENCE

AT&T Global, Dallas, TX |Sr. Product Owner| March 2017– Till present

Product Owner/Manager for Retail consumer and business sales channels. Responsible for establishing the product vision,
priorities, and direction for the product.  Lead Agile teams to manage all aspects of the product portfolio including quarterly
and annual roadmap, new product launch and lifecycle management. Heavily involved in driving product performance for ver
the top customer and employee experience.

Products Delivered
 Curbside Check-in and Retail Welcome Center updates for AT&T Store Curbside Pickup.
 California Consumer Privacy Act fulfillment portal for call centers
 Touchless Retail enhancements to support AT&T COVID-19 strategy
 Application enhancements to reduce transaction time in Retail and call center.
 Internet and Voice service online Buy flow Simplification for www.att.com/smallbusiness
 Legacy sales application migration (CRU wireless, Premier to att.com/small business)
Contributions
 Work collaboratively and responsively with all levels of AT&T leadership and key stakeholders to align on
product vision and strategy.
 Align benefit hypothesis with Client values and financial goals.
 Help stakeholders to breakdown product strategy into attainable Business Epics.
 Decompose Business Epics into functional/analytical/nonfunctional features and track delivery- to-
implementation of each using AGILE framework.
 Responsible for establishing, maintaining and delivering a rolling semiannual and quarterly product roadmap.
 Anticipate upstream and downstream impacts of the product strategy and works with internal business groups
to adjust business tools and practices in order to support new products, features and functionality.
 Work directly with scrum masters, system architects, program managers, UX team, developers, and testers to
define/ groom features and technical user stories, review and update test plans and test scripts.
 Showcase sprint/iteration deliverables through demos.
 Host and conduct signoff demos for stakeholders and channel partners.
 Drive acceptance of user stories, features, and business epics.
 Create and manage scrum dashboards in JIRA. Help Scrum master with capacity planning and team velocity
improvisations.
 Support Agile and Scaled Agile Software Development frameworks, working in conjunction with stakeholders
and technical delivery team.
 Work in capacity of an Agile coach for new teams recently onboarding the Agile train.
 Collaborate with fields teams, technical team and PMO for launch of new products and features.
 Manage and support Product pilots and National launches.
 Work closely with channel partners to review and approve myCSP articles and launch communication for retail.
 Process owner for daily release maintenance sustainment fixes as well as enhancement tickets.
  Scrum Master. Developed the work intake process for Small Business Digital Experience Team by configuring
Altassian JIRA as the primary ticketing systems for all work intake.

Environment: SAFe, Agile, TDP, JIRA, Adobe Analytics, Tableau, Axure, MS Office Suite, HTML, CSS, Skype, WebEx,
Mobile apps, Digital transformation

Zurich Global Life North America, Kansas City | Sr. Product owner- Scrum Manager | April 2016 – February 2017

Remote Business System Analyst and Scrum manager for Zurich North America and a part of billion-dollar Domestic Business
Strategy initiative to conquer market in Leave, Absence and Disability Management by providing state of the art claims
processing and payment applications.

Products Delivered:
 Salesforce Claim Vantage (PaaS) implementation integrated with MuleSoft
 New Business process for Claim processing using SAP Finance for Leave, Absence and Disability Insurance.
Contributions:
 Interacted with various business team members to gather and document epics and features.
 Provided accounting expertise to configure Enterprise level Client Accounting business processes.
 Collaborate to create and produce technical design & analysis and technical requirements with in-house SAP Finance
team.
 Created technical and business epics for Salesforce integration with SAP using MuleSoft integration platform.
 Created API documentations and data mapping documents for SAP FICO transactions.
 Created and maintained resource line up roadmap as per release plan to manage four development teams.
 Responsible for creating Epics and breaking down features into functional and technical user stories and business
processes.
 Worked with development and testing teams in order to develop a Sprint plan for incremental delivery of the service
and web application.
 Managing project relationships with external vendors like Thunderhead and ADP to access claim payment solutions via
print and digital media.
 Responsible for end-to-end process and system integration with partner disbursement bank (JP Morgan Chase).
 Focused on cycle time reduction during the process between the claim initiation through processing, approval,
payment, disbursement and till post-closing.
 Responsible for test planning and test strategy going further in project as well as coordinate end-to-end system and
application testing.
 Developed process enhancements through automations including workflow, approval processes, and escalation rules.
 Responsible for creating and managing Agile Teams and Delivery Plans.

Environment: Agile- Scrum, JIRA, Mule Soft, Salesforce Claim Vantage, SQL Database, Informatica ETL, SAP HANA,

Thunderhead, ADP.

Blue Cross Blue Shield- Kansas City | Business Systems Analyst/ PO | Feb 2016 – March 2016

AE (Automated Enrollment) Monitoring tool development.

  Elicited system requirements from business. Developed and managed creation of product documentation to
communicate features, benefits, positioning and impacts to different audiences.
 Created PRD/WP (Project Requirement Document/ Work Paper), Use Cases and test plans. Prepared System Design
Specification and Data Flow Diagrams.
 Conducted WPI sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
 Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
 Created Web designs using HTML5 and CSS.
 Manage and track progress of implementation and testing during the implementation phase of the project.

Environment: FACETS, TIBCO, UML, MS Office, SharePoint, MS Visio, HIPPA Standards, HTML5, Waterfall Environment,
Tableau 8.0.1 Desktop, Hadoop, SAP HANA, Windows 7/XP.

Micro Port Orthopedics, Memphis | Business System Analyst/ BA | September 2015 – December 2015

Systems Analyst for SAP Concur, Expense Management System used for managing expenses on medical professionals
sponsored by Micro Port Orthopedics Inc.

 Work with the product team to retrieve project goals and priorities from company and stakeholders on an ongoing
basis.
 Clearly communicate identified project goals and priorities to the team and all stakeholders.
 Work with the team and product owner to establish and maintain project roadmaps and production plans. 
 Identify and manage internal and external dependencies.
 Manage changing requirements.
 Balance the project's resource allocation in close collaboration with product owner and leads.
 Track and report on project progress and status.
 Identify, raise and resolve production roadblocks and timeline issues ahead of time.
 Identify, raise and maintain production risks and mitigation strategies.
 Establish a positive and efficient production environment encouraging and enabling the team to deliver.

Environment: Agile, MS SQL Server 2008R2/2005, SSIS, SSRS, Windows 7, MS Project, MS Visio, SAP Concur, ServiceNow

CareFirst, Blue Cross Blue Shield, DC | Sr. HealthCare Business Analyst | Jan 2012 – Aug 2014

AE (Automated Enrollment) Monitoring tool development. Elicited system requirements from business. Developed and
managed creation of product documentation to communicate features, benefits, positioning and impacts to different
audiences.

Environment: FACETS, TIBCO, UML, MS Office, SharePoint, MS Visio, HIPPA Standards, HTML5, Waterfall Environment, Tableau
8.0.1 Desktop, Hadoop, SAP HANA, Windows 7/XP.

Universal Healthcare, FL | Business Systems Analyst | May 2008 – Dec 2011

Environment: Microsoft Office (MS Word, MS Excel, MS PowerPoint), MS Visio, ClearCase, UML, SQL, HP QC