M.

S Aviation Pty Ltd T/A Australian School of Commerce

RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

BSBINN601
Lead and manage organisational change

Candidate Assessment Tool

STUDENT NAME:

STUDENT ID:

ASSESSOR NAME:

UNIT CODE AND TITLE: BSBINN601 – Lead and manage organisational change

M.S Aviation Pty Ltd T/A Australian School Of Commerce

Candidate Assessment Tool Page 1 of 43
Version 10.0
M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

ASSESSMENT RECEIPT FORM

NOTE:
1. This form must be attached on top of the completed Student Assessment Booklet when
submitting.
2. The Assessment Receipt Form must be signed and dated.

DECLARATION:
1. I am aware that penalties exist for plagiarism and cheating.
2. I am aware of the requirements set by my assessor.
3. I have retained a copy of my assessment.

Student Signature: _____________________________ Date: __________________

____ ___
Assessment received by Australian School of Commerce
(ASOC) Staff
Signature:
Name:

=================================TEAR HERE ==================================

Students must retain this as a Record of Submission

Assessment handedon:
Unit code and title: BSBINN601 – Lead and manage organisational change

M.S Aviation Pty Ltd T/A Australian School Of Commerce

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

About this booklet

This assessment booklet has been designed for students undertaking face-to-face mode of study to
provide information before they undertake these assessments. It also contains assessment tools to
assess the skills and knowledge required from you to be deemed competent in this unit.

Please read all the information given to you when you receive this assessment booklet. If you do not
understand any part of this booklet, please inform your assessor.

The assessment booklet contains two (2) parts:

PART 1: Assessment information: This part contains information on the assessment for this unit of
competency and how an assessment will be conducted throughout this unit to achieve the competency. It
includes:
 Application of the unit of competency
 Purpose of assessment
 Elements, performance evidence and knowledge evidence requirements of the unit
 Conditions, context, required resources and location of the assessment

 Assessment tasks 

 Outline of evidence to be collected

 Administration, recording and reporting the requirements including special adjustments, appeals,
reasonable adjustments and assessors’ intervention.


PART 2: Assessment tasks: This part contains the information to undertake the assessment task
successfully. In each assessment task, students will find the following information: 

 Task instructions 

 Role play/Practical Demonstration information
 Information on resources required, where applicable.


M.S Aviation Pty Ltd T/A Australian School Of Commerce

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Version 10.0
M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

PART 1

Assessment Information

Application of the unit of competency:

This unit describes skills and knowledge required to determine strategic change requirements and
opportunities; and to develop, implement and evaluate change management strategies.

M.S Aviation Pty Ltd T/A Australian School Of Commerce

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

It applies to managers with responsibilities that extend across the organisation or across significant parts
of a large organisation. They may have a dedicated role in human resources management, human
resources development, or work in a strategic policy or planning area.

The unit takes a structured approach to change management and applies to people with considerable
work experience and organisational knowledge.
No licensing, legislative or certification requirements apply to this unit at the time of publication.

Purpose of assessment:
The purpose of assessment is to determine competency in the unit BSBINN601 - Lead and manage
organisational change.

Performance evidence:
Evidence of the ability to:
 Analyse and interpret information about the organisation’s internal and external environment and
consult with stakeholders to identify requirements and opportunities for changes that support
organisational objectives
 Priorities opportunities for changes with input from managers
 Develop a change management project plan for the priority changes incorporating resource
requirements, risk management and timelines
 Develop strategies to communicate or educate the changes and embed them
 Obtain approvals and agree reporting protocols with relevant managers and implement the plan
including addressing barriers to change
 Review and evaluate the change management project plan and modify as needed to achieve
objectives.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge evidence:
To complete the unit requirements safely and effectively, the individual must:
 Explain the change management process or cycle and strategies for communicating and embedding
change
 Explain how organisational behaviour and the external environment can impact on change strategies
 Describe the components of a change management project plan
 List potential barriers to change and explain possible strategies to address barriers.

Context and conditions for assessment:

To comply with the assessment conditions of this unit:
 Skills for this unit of competency will be demonstrated in Australian School of Commerce
classroom/Computer lab located at Level 4, 123 Lonsdale St , Melbourne , Victoria 3000
 You will have access to suitable facilities, equipment and resources, including template
documentation, style guide, policies and procedures to undertake the assessment tasks for this unit
of competency. (refer appendix 1,2,3,4,5,6,7,8,9,10 &11)
 During the project work, you will undertake simulated case study assessment activities that involve
complex interactions with real time situations where you have to give your suggestions.

Resources required:
The assessor will ensure that assessment is conducted in a safe environment and you have access to the
following resources for the unit:
• Computer with internet connection to refer to various resources
• Student assessment booklet
M.S Aviation Pty Ltd T/A Australian School Of Commerce
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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

• Australian School of Commerce Learners’ resources for the unit BSBINN601- Lead and
manage organisational change.

Clustering/holistic assessment:
There is no provision for clustering of assessments in this unit.

Competency requirements:
To be deemed competent in this unit, you must satisfactorily complete all assessment tasks. Students
with unsatisfactory completion of any of the assignment tasks will be deemed Not Yet Competent (NYC).
Assessors will ensure that the evidence collected meets the requirements of the Rules of Evidence
(authentic, current, sufficient and valid) prior to entering results into the competency record sheet.
Students unsuccessful at achieving “Satisfactory” for any assessment at the first attempt will be given two
opportunities for reassessment. If the student is still deemed Not Yet Competent (NYC) after two
reassessments in a unit of competency, student will be required to repeat the unit as per the scheduled
delivery of the course. For further details, refer to Australian School of Commerce Re-Assessment Policy
and Australian School of Commerce Course Progress Policy.

Assessment tasks Assessment description Location of assessment

Assessment Task 1 This assessment includes a series of

questions; you need to answer all questions Australian School of
(AT1):
correctly Commerce training
Knowledge Test campus

Assessment Task 2 This assessment includes a series of tasks

Australian School of
(AT2): and activities you are required to perform in a
Commerce training
Project simulated work environment
campus

Assessment Task 3 This assessment includes a roleplay scenario Australian School of

(AT3): that you are to participate in. Commerce training
Observation campus

Assessment tasks:
To achieve competency in this unit, you must satisfactorily complete all the following assessment tasks
within the date and time specified by your trainer/assessor. This will demonstrate that you have all the
required skills and knowledge for this unit.

Outline of evidence to be collected:

You must submit the following evidence to be marked competent for this unit. Your assessor will ensure
that the evidence submitted meets the Rules of Evidence which are valid, sufficient, current and
authentic.

Assessment Task 1  Answer all questions correctly in the Written Knowledge Questions and submit
(AT1): to your assessor electronically.
 Complete and sign the cover sheet for assessment task.

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Knowledge Test

Assessment Task 2 
(AT2): Project  Produce all required evidences electronically
Complete and sign the cover sheet for assessment task.

Assessment Task 3 
(AT3): observation  Perform the roleplay while being observed by your Assessor.
 Submit the Observation Report.
Complete and sign the cover sheet for assessment task.

You must read and follow this information carefully while completing assessments for this unit of
competency and if you are unsure of any instruction, please contact your assessor to clarify.
The assessments are intended to be equitable, fair and flexible.

Submission of assessment:
You must ensure that the completed assessment tasks are submitted along with the assessment cover
sheet:
 Your assessor will mark the submitted assessment, provide feedback to you and complete the
comments section against each task, where applicable.
 ALL tasks must be completed in legible English. It is preferred that the tasks submitted for
assessments are typed.
 You must submit all assessments on or before the due date specified by the assessor as per the
training plan.
 Extensions for individual assessment tasks may be negotiated in specific circumstances with your
assessor/trainer. However, you need to provide genuine evidence documents when seeking an
extension to due date (e.g. extensions due to illness will require a medical certificate). To arrange an
extension, you must speak to your assessor prior to the due date. Extensions must be confirmed by
the trainer in writing.
 You are permitted to use dictionaries and to seek support (as required) unless it puts in jeopardy the
integrity of the assessment, your assessor will let you know if this is the case.
 Unless the assessment task specifically allows pair work or group activities such as brainstorming,
you must submit your own original work and must not copy the work of other students. Plagiarism is
unacceptable.

Recording an assessment result:

Once the assessments have been completed, the assessor will record the assessment results on the
student assessment record sheets and all results will be approved by the Training Manager.

Assessors will check that you have completed the signed student declaration prior to filling out the
assessment sheet.

Retaining assessment records:

Australian School of Commerce will securely retain all completed student assessment items for each
student for a period of six months from the date on which the judgement of competence for the student
was made. Australian School of Commerce will also retain sufficient data to be able to reissue AQF
certification documentation for a period of 30 years.

M.S Aviation Pty Ltd T/A Australian School Of Commerce

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

The assessor will ensure that the student records are securely retained and stored in accordance with the
Australian School of Commerce record control policy accessible by the Student Administration Officer.

Assessment outcomes: -

For unit of competency:

There are two outcomes for assessments: C = Competent and NYC = Not Yet Competent (requires more
training and experience).

You will be awarded C = Competent on completion of the unit when the assessor is satisfied that you
have completed all assessments and have provided the appropriate evidence required to meet all criteria
in line with the Rules of Evidence. If you fail to meet this requirement, you will receive the result NYC =
Not Yet Competent and will be eligible to be re-assessed in accordance with the Australian School of
Commerce Re-Assessment Policy and Australian School of Commerce Course Progress Policy.

For assessment task:

There are two assessment outcomes for tasks. S = Satisfactory and NS = Not Satisfactory.
On the individual assessment cover sheet for assessment tasks you will be marked Satisfactory, if you
have completed the task successfully, submitted all evidence and satisfied the assessment criteria and
Not Satisfactory, if you have not completed the task, the evidence is not sufficient or does not meet the
requirements of the assessment criteria.

Re-assessment:
If you are unsuccessful at achieving competency at the first attempt, you will be given two further
opportunities for re-assessment at a mutually agreed time and date. For further details, refer to the
Australian School of Commerce Re-Assessment Policy and Australian School of Commerce Course
Progress Policy. As this is a competency-based program, the assessment continues throughout the
program until you either achieve Competency in the assessment tasks or a further training need is
identified and addressed.

Student access to records:

You have the right to access current and accurate records of your participation and results at any time.
You can request a copy of your records (results or attendance progress) by contacting the student
administration or assessor.

Support:
You may seek clarification about the assessment information and the instructions and tasks at any time
from the assessor.

Reasonable adjustments and special learning needs:

Australian School of Commerce works to ensure that students with recognized disadvantages can access
and participate in education and training on the same basis as other students. Disadvantages may be
based, for example, upon age, cultural background, physical disability, limited or non-current industry
experience, language, numeracy or digital literacy issues.
Where pre-training interviews and LLN assessments reveal that a student may require special support or
where, after enrolment, it is made apparent that the student requires special support, reasonable
adjustments will be made to the learning environment, training delivery, learning resources and/or
assessment tasks to accommodate the particular needs of the student. An adjustment is reasonable if it
can accommodate the student’s particular needs, while also taking into account factors such as the

M.S Aviation Pty Ltd T/A Australian School Of Commerce

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

student’s views, the potential effect of the adjustment on the student and others and the costs and
benefits of making the adjustment.

Any adjustments made must:

 be discussed, agreed and documented in the assessment record
 benefit the student
 maintain the integrity of the competency standards and course requirements as stipulated in the
training package
 be reasonable to expect in a workplace.

Reasonable adjustment may consist of:

 providing additional time for students to complete learning and assessment tasks
 presenting questions orally for students with literacy issues
 asking questions in a relevant practical context
 using large print material
 extending the course duration
 Presenting work instructions in diagrammatic or pictorial form instead of words and sentences.

Complaints and appeals:

If you are dissatisfied with an assessment outcome, you may appeal the assessment decision. In the first
instance, you are encouraged to appeal informally by contacting the assessor and discussing the matter
with them. If you are dissatisfied with the outcome of such discussion, you may appeal further to training
manager. If you are still dissatisfied, you may appeal formally and in writing to have the result reviewed.
For more information, refer to the Assessment Policy and the Complaints and Appeals Policy and
Procedures available in Australian School of Commerce Website.

Assessor intervention:
Assessors will check if you are ready for the assessment, and defer the assessment if you are not.
Feedback will be given to you at the completion of the assessment.
During role play, the assessor may
act as a client or employer, where required, but the assessor will not interfere with the assessment. If the
assessment activities might impact on your safety or that of others, the assessor will stop the assessment
immediately.

Plagiarism, cheating and assessment dishonesty:

Australian School of Commerce considers plagiarism and cheating as a serious misdemeanor. Evidence
of plagiarism and cheating is treated on a case by case basis and the consequences for students
engaging in such practices may include failure of the assessment or unit or exclusion from the course.
For more information, refer to Australian School of Commerce’s Assessment Policy.

Note: Referencing is a way of acknowledging the source of information that a person uses to research
your assignment. References should be provided whenever someone else’s words. Ideas or research is
used. One should also provide references for any information used. Website, journals, Research paper,
Blogs, article and any other online sources needs to be referenced.
Assessor feedback:
Assessors will provide feedback on the assessment that you have submitted. This can identify your
strengths and weaknesses or be an overall comment on your submission. A copy of the feedback along
with your submission will be given to you and you must keep a copy of it throughout the completion of
the course.

Student Declaration:

M.S Aviation Pty Ltd T/A Australian School Of Commerce

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

I.............................................................................. (Student Name) have read and understand the

information provided above and also understand and accept that any act of plagiarism and academic
dishonesty may have penalties including cancellation or suspension of my enrolment with Australian
School of Commerce. I further declare that:
 All assessment work submitted for this unit competency is my own original work and plagiarism and
collusion has not occurred.
 Assessment work has not been copied or submitted for any other unit/course.
 I have taken proper care and effort to ensure my work has not been copied by another person.
 I have retained a copy of this assessment for my own records in the event I have to reproduce my
work.
 I am aware that any assessment deemed unsatisfactory will require me to undergo reassessment
which may be different to the one originally submitted.

Student signature: ............................................................... Date: ....../....../.......

M.S Aviation Pty Ltd T/A Australian School Of Commerce

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

PART 2
Assessment tasks

Assessment Task Cover Sheet Task 1 (AT1)

Student details

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 M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Student Name: Student ID:

Assessment details

Unit of Competency: BSBINN601 – Lead and manage organisational change

Assessment Task 1: Knowledge Test

Date of Submission:

Assessment Outcome: Satisfactory Not Satisfactory

Feedback:

Student Plagiarism Declaration: By submitting this assessment to the school, I declare that this
assessment task is original and has not been copied or taken from another source except where this work
has been correctly acknowledged. I have made a photocopy or electronic copy or photograph of my
assessment task, which I can produce if the original is lost.

Assessor: I declare that I have conducted a fair, valid, reliable and

flexible assessment of this student, and I have provided appropriate
feedback. I also declare that I have undertaken the indicated Student: I have received,
assessment integrity checks discussed and accepted my
check for plagiarism Software Yes No result as above for this
Check for copying/collusion Yes No assessment and I am aware of
my appeal rights.
Check for authenticity (own work) Yes No
Cheating or use of model answers Yes No

Signature: ......................................................... Signature: ...................................

Date: ................................................................. Date: ..........................................

M.S Aviation Pty Ltd T/A Australian School Of Commerce

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Version 10.0
 M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Assessment task 1: Knowledge Test

Required documents and equipment:

 Computer with internet connection to refer to various resources.
 Australian School of Commerce Learners’ resources for the unit BSBINN601 – Lead and
manage organisational change (organised by the trainer/assessor)
 Learner’s notes
Instructions for students:
 This assessment will be conducted in Computer lab with access to the resources listed above.
 You must answer all knowledge questions as part of this assessment and submit answers in
electronic copy.
The assessor will verify the authenticity of the work by asking questions
regarding the answers provided. You must satisfactorily answer all questions to be deemed
Satisfactory for this assessment.
 Be concise provide explanation according to the given word-limit and do not provide irrelevant
information. Be careful, quantity is not quality.
 Be careful to use non-discriminatory language. The language used should not devalue, demean,
or exclude individuals or groups on the basis of attributes such as gender, disability, culture,
race, religion, sexual preference or age. Gender inclusive language should be used.
 When you quote, paraphrase, summarise or copy information from the sources you are using to
write your answers/research your work, you must always acknowledge the source.
 You are required to mention your name and student Id in either header or footer of the
assessment document to be submitted.

Planning the assessment

Access all resources mentioned in required resources, either printed copies or access via the internet.

 You must answer all questions in the knowledge test assessment.

 Time allocated to complete this assessment is 2 hours.
 Complete and submit the assessment on the same day of the assessment.
 Assessor will set a time to provide feedback.
Evidence specifications:
At the end of the assessment, student will be required to submit the following evidence on the same
day of the assessment.
 Completed assessment task with all questions answered.
 Completed and signed cover sheet for the assessment.
Evidence submission:
 Documentation must be submitted electronically.
 Assessor will record the assessment outcome on the assessment cover sheet.

Knowledge Test

QUESTION QUESTIONS Students

NUMBER response (to be
completed by
the assessor)

M.S Aviation Pty Ltd T/A Australian School Of Commerce

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 M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Question 1: Explain the three major stages in the change management process. (100- S
150 words)
NS

Identify and explain five of the steps used in a communication strategy S

Question 2: when communicating and embedding change. (150-200 words)
NS

S
Question 3: Explain how organisational behaviour impacts change strategies. (100-
150 words) NS

Explain five ways the external environmental can impact change S

Question 4: strategies. (150-200 words)
NS

Describe two components of a change management project plan. (100- S

Question 5: 150 words)
NS

List four examples of barriers to change and four strategies that can be S
Question 6: used to address them. (150-200 words)
NS

Assessment Task Cover Sheet Task 2 (AT2)

Student details

Student Name: Student ID:

M.S Aviation Pty Ltd T/A Australian School Of Commerce

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 M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Assessment details

Unit of Competency: BSBINN601 – Lead and manage organisational change

Assessment Task 2: Project

Date of Submission:

Assessment Outcome: Satisfactory Not Satisfactory

Feedback:

Student Plagiarism Declaration: By submitting this assessment to the school, I declare that this
assessment task is original and has not been copied or taken from another source except where this work
has been correctly acknowledged. I have made a photocopy or electronic copy or photograph of my
assessment task, which I can produce if the original is lost.

Assessor: I declare that I have conducted a fair, valid, reliable and

flexible assessment of this student, and I have provided appropriate
feedback. I also declare that I have undertaken the indicated Student: I have received,
assessment integrity checks discussed and accepted my
check for plagiarism Software Yes No result as above for this
Check for copying/collusion Yes No assessment and I am aware of
my appeal rights.
Check for authenticity (own work) Yes No
Cheating or use of model answers Yes No

Signature: ......................................................... Signature: ....................................

Date: ................................................................. Date: ...........................................

Assessment Task 2: Project

Required documents and equipment:

 Computer with internet connection to refer to various programs such as MS word, MS excel,
MS PowerPoint or any other recognised software program.
 Australian School of Commerce Learners’ resources for the BSBINN601 – Lead and manage
organisational change (organised by the trainer)
M.S Aviation Pty Ltd T/A Australian School Of Commerce
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Version 10.0
M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

 Learner’s notes
 Appendix 1 (provided by trainer/assessor
 Appendix 2 (provided by trainer/assessor)
 Appendix 3 (provided by trainer/assessor)
 Appendix 4 (provided by trainer/assessor)
 Appendix 5 (provided by trainer/assessor)
 Appendix 6 (provided by trainer/assessor)
 Appendix 7 (provided by trainer/assessor)
 Appendix 8 (provided by trainer/assessor)
 Appendix 9 (provided by trainer/assessor)
 Appendix 10 (provided by trainer/assessor)
 Appendix 11 (provided by trainer/assessor)
Instructions for students:
 This project (Task 1 to 6) is to be done in student’s own time with access to the resources
listed above.
 You must answer all questions as part of this assessment and submit answers in electronic
copy.
The assessor will verify the authenticity of the work by asking questions regarding the
answers provided. You must satisfactorily answer all questions to be deemed Satisfactory for
this assessment.
 For this assessment, you can choose any other organisation, which must be approved by
your assessor.
 Be concise provide explanation according to the given word-limit and do not provide irrelevant
information. Be careful, quantity is not quality.

 Be careful to use non-discriminatory language. The language used should not devalue,
demean, or exclude individuals or groups on the basis of attributes such as gender, disability,
culture, race, religion, sexual preference or age. Gender inclusive language should be used.

 When you quote, paraphrase, summaries or copy information from the sources you are using
to write your answers/research your work, you must always acknowledge the source.

 You are required to read the task overview given and complete the project in due timelines.

 You are required to mention your name and student Id in either header or footer of the
assessment document to be submitted.

Planning the assessment

 Access all resources mentioned in required resources either printed copies or
access via the internet.
 Students must:
 Produce all evidence as required in the Project assessment.
 Complete and submit in due timelines.
 Submit with a completed assessment coversheet.

Evidence specifications:

At the end of this assessment, you will be required to submit following evidence before due date
specified by the assessor:

M.S Aviation Pty Ltd T/A Australian School Of Commerce

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

At the end of this assessment, you will be required to submit following evidence before due date
specified by the assessor
 Completed task as required by this assessment.
o Change requirements report (Task One)
o Change management project plan (Task Two)
o Cost–benefit analysis (Task Two)
o Risk management plan (Task Two)
o Communication plan/education plan (Task Three)
o Strategy report to address barriers (Task Four)
o Report on implementing interventions and activities including the strategies for

embedding change (Task Five)

o Evaluation report (Task Six)
o Modified change management plan (Task Six)

 Completed and signed cover sheet for assessment.

Evidence submission:
 Documentation must be submitted electronically.
 Assessor will record the assessment outcome on the assessment cover sheet.

Overview: (For this assessment, Student can choose any other organisation, which must be approved by your
assessor.)

Write a report that identifies the change requirements and opportunities needed to determine a
strategic change and support organisational objectives. The report must include the above-mentioned
evidence to submit. You may use the example scenario in Appendix ix.
This Project has been split into six separate tasks. Please complete each task in the order they
appear.

Task One
Analyse the internal and external environments for change and prepare a change requirement report:

a. Identify strategic change needs by analysing organisational objectives.

b. Review existing policies and practices against strategic objectives.
c. Monitor the external environment to identify events or trends that may impact on the
achievement of organisational objectives by conducting a PEST analysis (refer to the

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

template in Appendix V).

d. Identify major operational change requirements due to performance gaps, business
opportunities and threats, or management decisions by conducting a SWOT analysis
(refer to the template in Appendix VII).

Task Two
Develop a change management project plan that outlines the change management strategy:

a. Undertake a cost–benefit analysis for high-priority change requirements and

opportunities you have identified.
b. Identify barriers to change by undertaking a risk management plan, including a risk
analysis (refer to the template in Appendix VIII).
c. Determine resource requirements, such as human, physical and financial resources.
d. Chart time lines and schedules, such as by using a Gantt chart.

Task Three
Develop a communication or education plan in consultation with managers and other relevant
stakeholders:

a. Consult with relevant individuals to determine how you will promote the benefits of
change and minimize loss to the organisation. You may seek feedback via email, video
conferencing, etc.
b. Organise and manage the activities required to deliver the plan, including time lines for
implementation. This may include managing the frequency of reports and
communications between relevant individuals.

Task Four
Identify and respond to barriers to change as outlined in the risk management plan. This may include
developing strategies that will mitigate risks and effectively respond to barriers.

Task Five
Begin the change management process:
a. Implement the interventions and activities as set out in the project plan.
b. Carry out the strategies for embedding the change.

Task Six
Prepare for the evaluation and review of the plan to achieve objectives and modify the plan where
appropriate. This may include conducting a gap analysis and distributing an evaluation form to
stakeholders (refer to the template in Appendix IV).

The final documents you submit for assessment will be assessed using the project criteria provided.
All project criteria outlined must be covered satisfactorily for Part B to be completed satisfactorily.
You must complete the project unassisted by the assessor or other personnel but may refer to
reference material as needed

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 M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Project checklist - Assessor to complete:

Student Assessment Criteria Assessor to tick the Assessor to

appropriate box tick the
appropriate
box
Section 1 Section 2

Communication | Is the Yes Safety | Is the learner able to: Yes

learner able to: No  Work safely at all times No
 Communicate clearly  Ensure your actions do not
with others put the safety of yourself or
 Ask for help when others at risk
needed
 Follow instructions
 Identify the task
requirements including
document purpose and
proposed audience
 Consult with others to
determine meeting
concepts and
requirements
 Clarify task requirements
with supervisor
(assessor) as required
Section 3 Assessor to tick the appropriate document
completed by the student.

 P1 Identified strategic change needs by Yes

analysing organisational objectives No

 P2 Reviewed existing policies and practices Yes

against strategic objectives No

 P3 Monitored the external environment to identify Yes

events or trends that may impact on the No
achievement of organisational objectives
 P4 Identified major operational change Yes
requirements due to performance gaps, business No
opportunities and threats, or management
decisions
 P5 Identified major change requirements and Yes
opportunities that support organisational No
objectives
 P6 undertook a cost–benefit analysis for high- Yes
priority change requirements and opportunities No
that have been identified.
 P7 Identified barriers to change by undertaking a Yes
risk management plan No

 P8 Determined resource requirements Yes

No

M.SP9 Charted
Aviation time
Pty Ltd T/Alines and schedules
Australian School Of Commerce Yes
Candidate Assessment Tool No Page 19 of 43
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 P10 Assigned responsibilities and obtained Yes
M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Assessment Task Cover Sheet Task 3 (AT3)

Student details

Student Name: Student ID:

Assessment details

Unit of Competency: BSBINN601 – Lead and manage organisational change

Assessment Task 3: Observation

Date of Submission:

Assessment Outcome: Satisfactory Not Satisfactory

Feedback:

Student Plagiarism Declaration: By submitting this assessment to the school, I declare that this
assessment task is original and has not been copied or taken from another source except where this work
has been correctly acknowledged. I have made a photocopy or electronic copy or photograph of my
assessment task, which I can produce if the original is lost.

Assessor: I declare that I have conducted a fair, valid, reliable and

flexible assessment of this student, and I have provided appropriate
feedback. I also declare that I have undertaken the indicated Student: I have received,
assessment integrity checks discussed and accepted my
check for plagiarism Software Yes No result as above for this
Check for copying/collusion Yes No assessment and I am aware of
my appeal rights.
Check for authenticity (own work) Yes No
Cheating or use of model answers Yes No

Signature: ......................................................... Signature: ....................................

Date: ................................................................. Date: ...........................................

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Assessment Task 3: Observation

Required documents and equipment:

 Computer with internet connection and projector to refer to various programs such as MS word, MS
excel, MS PowerPoint or any other recognised software program.
 Australian School of Commerce Learners’ resources for the BSBINN601 – Lead and manage
organisational change (organised by the trainer)
 Workplace documentation and resources such as supporting documents in Appendix I
 Learner’s notes
 Learner’s Assessment Part B (learner to bring)

Instructions for students:

 This assessment must be be conducted in the Australian School of Commerce simulated work
environment computer lab with access to the resources listed below
 For this assessment, Student can choose any other organisation, which must be approved by your
assessor.
 You will be observed performing and presenting the following tasks by the Assessor, who will mark
off the observation checklist upon the completion of your performance, and your fellow colleagues,
who will submit the filled out annexed Peer Review Form(s) to the Assessor after your performance.
 Your performance/presentation can be done in a PowerPoint format or as explanatory notes which
must be handed to the Assessor at the end of your performance.
 Your assessor will complete Observation Checklist below to record your communication and
interaction skills during each roleplay.
 It is expected that each performance will take approximately 20 minutes. The audience must fill in
the annexed “Peer Review Form” as feedback and hand in to the Assessor at the end of the
performance.
 Please ensure you review the Observation Checklist before you commence your presentation so that
you are fully prepared and know exactly what is expected of you.
 Please submit the completed Observation checklist as evidence of this task.
 At the completion of the performance, both the student and the assessor are required to sign and
date the Observation Checklist, verifying that they acknowledge the outcome for this assessment
task and have been provided with feedback from the assessor.

Planning the assessment

 Access all resources mentioned in required resources, either printed copies or access via the
internet.
 This assessment will be conducted partially at ASOC’s campus.
 Time required for assessment: 20 minutes (per student) completed over multiple sessions but
student must submit assessment on or before the due date provided by the trainer/Assessor)
 Complete and submit the assessment on the date given by the Assessor.
 Assessor will set a time to provide feedback.

Evidence specifications:

At the end of this assessment, you will be required to submit following evidence before due date specified by
the assessor:
M.S Aviation Pty Ltd T/A Australian School Of Commerce
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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

 Completed and signed cover sheet for assessment

 Completed and signed Observation Checklist
 Peer Review Form(s)
 PowerPoint slides and/or explanatory notes

Evidence submission:
 Documentation must be submitted electronically .
 Assessor will record the assessment outcome on the assessment cover sheet.

Overview: (For this assessment, Student can choose any other organisation, which must be approved by your
assessor.)

Task One
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 M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Using your analysis of the internal and external environments for change in the change
requirement report, conduct a face-to-face discussion with stakeholders, specialists and
experts to seek their input in relation to change requirements or opportunities:
a. Identify and consult with key stakeholders and other relevant people, such as by conducting
a stakeholder analysis (refer to the template in Appendix V).
b. Identify major change requirements and opportunities that support organisational objectives.
c. Review and prioritize change requirements or opportunities by speaking with relevant
managers. This includes negotiating and maintaining effective working relationships.

Task Two
Based on the change management project plan you have developed in Assessment A Task
Two, present the mitigation strategies to the stakeholders. You will be observed interacting
with the stakeholders to obtain agreement on the mitigation strategies that can be used to
address identified barriers. This includes using appropriate questioning and listening skills
to clarify information.

Task Three
Based on the change management project plan you have developed in Assessment A Task
Two, speak to managers to clarify and confirm information to implement the strategy:
a. Obtain approval on the change management process and reporting protocols.
b. Assign responsibilities and obtain resources for the project, such as human resources.
You will be observed consulting with relevant groups to obtain input into the change
management process. This will involve discussions and questioning to clarify information and
confirm understanding.

Observation Checklist- assessor to be complete

Student Assessment Criteria Assessor to tick the Assessor to

appropriate box tick the
appropriate
box
M.S Aviation
Section 1 Pty Ltd T/A Australian School Of Commerce Section 2
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Communication | Is the Yes Safety | Is the learner able to: Yes
learner able to: No  Work safely at all times No
 M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Final Assessment Record

Student name: Student ID:

Date of
Assessor name:
completion:

Unit of competency: BSBINN601 – Lead and manage organisational change

Student results
Assessments Not Yet
Satisfactory Satisfactory Not Submitted

Assessment task 1: Knowledge Test

Assessment task 2: Project
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 M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Assessment 3: Observation

Comments/ Feedback:

Unit outcome: Competent Not Yet Competent

Is re-assessment required? Yes No

Assessor Signoff
By signing this final assessment record:
 I confirm that the student has attempted all requirements of this unit of competency

 I am satisfied the work submitted is their own work.

 I have informed the participant of the assessment decision.

Assessor signature: Date:

Student Signoff
By signing this final assessment record:
 I have received, discussed and accept the outcome from my assessment as above for this unit of
competency and I am aware of my right to appeal.

Student signature: Date:

Candidate Feedback Form

Candidate’s Name:

Unit: BSBINN601 – Lead and manage organisational change

Assessor’s Name:

Please provide us some feedback on your assessment process.

Information provided on this form is used for evaluation of our assessment systems and processes.

This information is confidential and is not released to any external parties without your written consent.

Please tick  Yes or No for the questions below: Yes No

Did you receive information about the assessment prior to the date?

Were the instructions to the assessment clear and easy to understand?

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Did you understand the purpose of the assessment?

Were you advised of the performance criteria?

Were you advised of the process of the assessment?

Were there any surprises in your assessment?

Did you feel the assessment was fair?

Was your assessor professional?

Did you feel the assessment was accurate?

Were you comfortable with the outcome?

Did you receive feedback about your assessment?

If you answered no to any of the above questions are you aware of the appeals process?

Comments:

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Appendix1- Assessment resource in simulated

business environment
Australian School of Commerce will conduct this assessment in computer lab by setting simulated business
environment which is safe and experiences typical writing field of work. The following resources will be made
available to the learner:

 Australian School of Commerce’s office equipment and resources

 sample organisational policies and procedures

Copyright: Instructions in this tool have been developed by NTA and Australian School of Commerce for sole purpose of use by Australian School of
Commerce. Any part of these assessment instructions cannot be reproduced in full or part for without approval of Australian School of Commerce and NTA
which holds authorship rights.

Appendix 2- Peer Review Form

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

[Insert your name here]

Use this peer review form to provide feedback to your colleague’s role-play performance. Please rate their
performance in terms of the items listed below with applicable comments where necessary and return the
form to your colleague upon the completion of the presentation.

Fair Good Excellent

1. The performance was organised

according to the selected enterprise’s
plans, policies and procedures.

2. The information was presented in a

logical manner with insight into the
correct process of leading and
managing the workplace effectively.

3. The language used was clear and

concise.

4. The performer had good eye contact

with the audience and used positive
body language.

5. The performer listened to questions and

answered appropriately.

Comments (if any)

Appendix 3- Communication plantemplate

You can use the templates to complete Assessment A – Project. You may customise these documents to
suit your needs.

Communication Plan
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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Objective:

Relevant stakeholders
(managers, clients, teams,
etc.)

Required resources
(location, equipment,
etc.)

Method
(slideshow presentation,
video conferencing, etc.)

Schedule/delivery date

Relevant
policies/procedures

Security/confidentiality
status

Outcomes/follow-up
actions

Documentation
(hand-outs, presentation
slides, statistical
analysis, etc.)

Appendix 4- Gap analysis template

Gap analysis
Business HR Gap – does the Outcome of Potential
objectiv requirements to organisation not solutions to
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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

e meet objectives have what it addressing address the gap

needs? the gap

Appendix 5 – PEST analysis template

Political Economical

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Social Technological

Appendix 6 – Key stakeholder analysis template

Key stakeholder analysis

Student name:
Date of analysis:
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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Name of Contact Level of Level of Stakeholder Stakeholder Strategy

stakeholder person importance influenc needs interests for
/company e engaging
the
stakeholde
r

Appendix 7 – SWOT analysis template

Strengths Weaknesses

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Opportunities Threats

Appendix 8 – Risk management plan template

Risk management plan
Background:

Context:

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RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Level of access and restrictions:

Reporting requirements:

Risk matrix
Level of impact
Level of
likelihood 1 2 3 4 5
(Insignificant) (Minor) (Moderate) (Major) (Catastrophic)

A (Expected) Medium Medium High Extreme Extreme

B (Probable) Medium Medium Medium High Extreme

C (Possible) Low Medium Medium High High

D (Improbable) Low Low Medium Medium High

E (Rare) Low Low Low High Medium

Risk evaluation
Priority Risk Likelihood Impact Level of risk

Risk action plan

Risk Priority Proposed Actions Resource Costs Responsibilitie Schedule
s
description controls required requirements
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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

to
implement
controls

Risk:

Risk:

Risk:

Risk:

Risk:

Record-keeping procedures
Updates Person responsible Date

Risk register

Lessons learned register

Appendix 9 – Example scenario

DrySeed scenario
DrySeed Inc. is a large organisation that manufactures outdoor furniture. The company has been
operating for 30 years and is based in Sydney. It now has 50 employees and is seen as a market leader
because of its commitment to sustainability. DrySeed supplies to retail stores across Australia and to
customers directly from its show room in one of its largest factories.

In 2001, DrySeed merged with a retail furniture company, hoping to expand its breadth of consumers
as many of the stores were located in newly developed housing estates that attracted first-home buyers.

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RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Unfortunately, due to poor planning and communication, the merger was not successful. Thirty
employees were impacted by the merger, either by a restructure and redesign of their jobs, or by a
forced redundancy.

Operationally, DrySeed’s objectives include having all products meet their standard of excellence
guidelines, including customer service, guarantee on workmanship and quality materials used in the
manufacturing process. Management would also like to see 30 per cent of sales made online to reduce
overheads.

DrySeed has recently come under new management. The management team that now reports to the
board is significantly younger and more innovative than their predecessors. The new team believes the
organisational objectives are strong, but that the processes and structures of the organisation need
some work.

DrySeed’s key objectives are currently based around expansion. Management wants to expand sales to
new customers by offering new product releases each year. They feel it is important to invest in
research, and to follow trends in Europe and the US to ensure their products have the latest designs and
are attractive to customers.

The majority of middle managers, such as supervisors and department managers, have been with the
company for more than 20 years. They will have to implement changes with their teams. Some of them
have already expressed they are hesitant to change due to having experienced the failed merger in 2001.

Appendix 10 – Sample continuous improvement policy

DrySeed continuous improvement policy

Scope
This policy describes our commitment to continuous improvement and the use of the define,
measure, analyse, improve, control (DMAIC) quality system to perform process improvement
activities or projects.
This policy applies to all employees of DrySeed – including casual, part-time, full-time, permanent and
temporary employees. It is part of everyone’s role to continuously look for ways to improve processes
and systems to ensure they remain effective and efficient.

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

Continuous improvement
Continuous improvement is an ongoing process of review and evaluation to find ways to improve
processes and systems.

Continuous improvement forms part of DrySeed’s overall business philosophy. The

company is committed to the continuous improvement of policies and procedures. When

performing improvement activities, you should:
 define an improvement project
 measure process performance
 analyse opportunities
 improve and control processes.
This process is referred to as the DMAIC quality system, which is outlined in the continuous
improvement procedures.

Responsibilities
Management is responsible for ensuring continuous improvement procedures are applied. The
manager of the section or department in which the continuous improvement project takes place is
responsible for supporting the project and removing barriers to success.
All employees are responsible for:
 Applying continuous improvement procedures in their work areas, as outlined by management in the
relevant plan for each improvement activity or project
 Identifying and reporting opportunities for improvement.

Appendix 11 – Sample continuous improvement policy

DrySeed continuous improvement procedures
Continuous improvement forms part of the DrySeed overall business philosophy. It is part of every
employee’s role to continuously look for ways to improve processes and systems to ensure they are
effective and efficient.
Process improvement activities or projects should be performed using the DMAIC quality system:
 Define
 Measure
 Analyse
 Improve
 Control

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

1. Define an improvement project

To define an improvement project, take the following steps:

 Identify the improvement opportunity.

 Develop the business processes.
 Define critical requirements.
 Prepare a project team.

Someone at managerial level supports the project and removes barriers to success. This is usually
the manager of the section or department in which the project takes place. The plan also includes a
statement of how progress should be reported and who to report it to.
Tools to assist with this step include:
 gap analysis
 customer feedback
 process mapping
 action plan.
2. Measure process performance
Steps to measure process performance:

 Identify measures to evaluate the success of project.

 Develop a data collection method to measure process performance.

 Establish baseline Six Sigma to show the standard deviation for a process
Tools to assist with this step include:
 charts
 graphs
 data analysis.

3. Analyse opportunities

Steps to take to analyse opportunities:

 Analyse the opportunity to identify a problem.

 Identify and validate the root causes.

Tools to assist with this step includes

 process mapping
 hypothesis testing
 fishbone diagram
 root cause analysis
 Statistics.

4. Improve processes

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M.S Aviation Pty Ltd T/A Australian School of Commerce
RTO NO. 41089 I CRICOS NO.: 03489A
Melbourne Campus: Level 4, 123-129 Lonsdale Street Melbourne, Victoria 3000 Australia
Hobart Campus: Level 4, 18 Elizabeth Street, Hobart Tasmania 7000 Australia
Ph: 1300 781 194
E: Info@asoc.edu.au
W: www.asoc.edu.au

To improve processes, take the following steps:

 Identify, evaluate and select the best solutions to improve processes.

 Develop a change management strategy to help the organisation to implement solutions and
improvements.

Tools to assist with this step include:

 cost–benefit analysis
 project planning tools
 Change management tools.
5. Control processes

Steps to take to control the process:

 Understand the importance of planning and executing against the plan.
 Determine the strategy to ensure the targeted results are achieved.
 Understand how to disseminate lessons learnt.
 Identify opportunities for standardisation. Tools to assist with this step include:
 project planning tools
 Plan–do–check–act cycle.

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