WRITTEN ASSIGNMENT UNIT 3

UNIVERSITY OF THE PEOPLE

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BUSINESS 5411

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Leading in Today’s Dynamic Contexts
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Dr. Joseph Mews
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Abstract

Read the Case Study "The Worst Part Was That She Was Often Right" and analyze the case

questions from a Leadership Style perspective. Consider the leadership style being

demonstrated by Wanda and how this might need to change and proposed a

different leadership style may work better with Beverly and the rest of the

staff to achieve more positive outcomes.

Keywords: leadership styles, democratic, participative, autocratic

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Wanda, a recently promoted supervisor was in charge of the Consumer Credit Services

Department. She was a very “hands-on” manager, making decision, maintaining close control,

and worked tightly and often with subordinates. (Clardy, 1994). Her leadership style is

Autocratic and very directive. “In the Autocratic Leadership Style, the leader centralizes the

decision-making power in himself and give directions to his subordinates as to what they are

supposed to do and how they are required to perform the given task. Thus, a leader enjoys the

full authority and imposes his will on others (“What is Autocratic Leadership?” n.d.). This style

can be effective and useful for subordinates who crave more direction and validation to the work

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rather than autonomy and empowerment.

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Beverly on the other hand was likely a senior professional who felt unheard, not

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validated, and not valued because Wanda’s leadership style allowed her to make decisions with
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very little participation from those that reported to her. (Becker, 2019).

Wanda would still retain the final decision; however, she should allow employees to
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contribute to the decision process and more involvement to have a transparent outcome of the
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results of their work. Wanda especially should consider Beverly to involve the decision-making

in order for Beverly to feel better and value to the company as an employee. In turn, Beverly
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could use a situational leadership style and transitional leadership style when working with

Wanda. Beverly could present her ideas to Wanda to finds common ground with her. The
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application of the democratic/participatory leadership style is suggested to work better with

Beverly and the rest of the staff to achieve more positive outcomes. The democratic leadership
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style is the best especially for Beverley since she is the next expert employee after the

department manager. This style would encourage not only Beverly but also all

members of the team. This style could increase trust between the leader and the staff, reflecting

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the team's performance and cooperation. I also suggest that Wanda should share her point of

view and the objectives that she seeks from the proposed changes with her team to discuss the

impact of these changes on their daily work, whether positive or negative. Hence, Wanda should

not ignore Beverley's opinion and should encourage such participation from her side as she sees

things differently to benefit the team (Jakhar, 2017). Wanda could use contingency leadership

style as well. This type of leadership allows her to change the policies as per the situation

demands, helps to enhance her leadership and decision-making skills, provides options to the

employees that help them to grow and share their ideas to the business and helps to design the

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organizational structure and plan the information decision systems (Johnson, 2017).

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Effective leaders establish a clear mission, vision, and set of objectives before deferring

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management to employees. It is important to know and understand the strengths and weaknesses
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of leadership styles. ‘Good leaders are made not born. If you have the desire and willpower, you

can become an effective leader. Good leaders develop through a never-ending process of self-
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study, education, training, and experience (Jago, 1982).

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References

Autocratic Leadership (n.d.) What is Autocratic Leadership? Retrieved from What is Autocratic
Leadership? definition and meaning - Business Jargons
Becker, B. (n.d.). The 8 Most Common Leadership Styles & How to Find Your Own. Retrieved
from https://blog.hubspot.com/marketing/leadership-styles.
Clardy, A. (1994). The worst part was that she was often right. In Fifty Case Studies for
Management & Supervisory Training. Amherst: HRD Press
Jakhar, S. (2017, March 3). Why and how democratic leadership style is one of the most
effective management styles. Retrieved from https://www.linkedin.com/pulse/why-how-
democratic-leadership-style-one-most-effectivejakhar/
Johnson, W. (2017, November 21). How to Choose a Contingency Style Leadership. Retrieved
from https://smallbusiness.chron.com/choose-contingency-styleleadership-37218.html

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