Quick

Start
Guide
Congratulations on your
journey to better hearing
 At Starkey, we
believe that to
hear better is
to live better.

Muse™ iQ Rechargeable hearing aids

help you stay connected to the people
and things you love most. Muse iQ
R offers Starkey®’s most advanced
technology with supreme sound
quality and features, customizable
to fit your unique hearing needs.

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Get the most out of your hearing aids

Please visit starkey.com/care for additional

tools and resources including:

• Instructional videos

• Operations manuals

• Product brochures

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 Charging Your Hearing Aids
Fully charge your rechargeable system before first
use. Plug the charger into the wall with the provided
cord and plug. Then insert the hearing aids into the
charger until the LEDs change from glowing to solid.

• P
lace your hearing aids in the charger with
the earbud resting inside the case

• Your hearing aids will turn off automatically

• Note:
 The LEDs corresponding to each
hearing aid:

–– Glowing Green = Charging

–– Solid Green = Fully Charged­*

–– Blinking Red = Fault State – Remove from

charger, wait until LED turns off and re-insert
hearing aids. If Fault State continues, call
your hearing professional.

• Charging occurs with the lid open or closed

• Your
 hearing aids will be completely charged in
under 3.5 hours

* If you are charging without cord, the LEDs will turn off when charged,
to save battery.

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• I t is safe to keep
them in the charger
after they are fully
charged and any
time you are not
wearing them

• If
 you will not be
wearing your hearing
aids for an extended period of time (i.e. weeks)
remove the plug from the charger and the
hearing aids from the charging ports. You will
need to manually power the hearing aids off by
pressing the rocker switch for three seconds.
You may store them in the reservoir

• Y
our hearing aids will automatically power on
when removed from the charger

• W
hen charging without the charger cord the
LEDs will turn off when the hearing aids are
fully charged

• To refresh LEDs when the charger is not

plugged in, remove a hearing aid from the
charging port for three seconds and then
replace it in the charger (refresh lasts 10
seconds only – then LEDs will turn off again)

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 Power On & Off
TO TURN ON:
Your hearing aids will automatically turn on when it is
removed from the charger.

If it is manually powered off, a short press to the top

of the rocker switch with turn on your hearing aids.

TO TURN OFF:
Your hearing aids will automatically turn off when you
place it into the charger.

To manually turn off your hearing aids press and hold

the top or bottom rocker switch for 3 seconds.

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System Care
HEARING AID CARE
Keep your hearing aids clean. Heat, moisture and
foreign substances can result in poor performance.

• Use a cleaning brush or soft cloth to clean

debris from around the user control,
microphone and battery compartment.
Inspect the receiver, earbud or ear tip,
and wax guard regularly.

• Never use water, solvents, cleaning fluids

or oil to clean your hearing aids.

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 Charger Care
Keep your charger clean. Heat, moisture and foreign
materials can result in poor performance.

• Use the provided cleaning brush to keep the

charging ports clear of debris.

• Do not use water, solvents or cleaning fluids to

clean the charging ports.

• K
 eep lid closed as much as possible to avoid
dust and debris buildup.

• Store
 your charger in a clean and dry location
i.e., a dresser or shelf rather than the bathroom
or kitchen.

To ensure the longest life of your rechargeable

hearing aid batteries and the batteries in the charger:

• Fully charge hearing aid batteries every night

• D
o not expose to excess heat, i.e., on a
window sill or in a hot car

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Helpful Hints
• Do not take apart your hearing aids
or insert the cleaning tools inside them.

• When
 not in use, place your hearing aids
in the storage container and store:

–– In a dry, safe place

–– Away from direct sunlight and heat

to avoid extreme temperatures

–– Where you can easily find them

–– Safely out of reach from children and pets

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 Hear Clear™ Receiver
Wax Guards
RIC hearing aids integrate disposable Hear Clear
earwax protection. The innovative wax guards prevent
earwax accumulation in the hearing aid receiver.
When you need to replace your wax guards, please
follow the instructions below.

1. Insert yellow end of the application stick

into used wax guard in hearing aid.

2. Pull outward on stick to remove used

wax guard.

3. Use opposite end of stick to firmly insert clean

wax guard into hearing aid.

4. Pull outward to remove stick and discard.

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 Hearing Aid Information
Hearing Aid Serial #: R L

Charger Serial #: 

Warranty expiration date: 

Memory settings, if applicable: 

Environment/
Memory # Beep/Indicator
Listening Situation

Special instructions: 

Hearing professional:

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Limited Warranty
This Limited Warranty provided by Starkey, to you, the
original purchaser of a Starkey hearing aid, covers your new
hearing aid when sold by a hearing professional authorized
by Starkey. The duration of this Limited Warranty begins
when you first take delivery of your hearing aid from an
authorized hearing professional and ends twenty‑four (24)
months or thirty-six (36) months later (“warranty period”)
depending on the product purchased:

36 months: Muse iQ R System i2400

24 months: Muse iQ R System i2000,
Muse iQ R System i1600

Limitation on Duration of Implied Warranties

IMPLIED WARRANTIES, IF ANY, ARISING BY WAY OF
STATE LAW, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND/OR ANY IMPLIED WARRANTY
OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED
IN DURATION TO THE WARRANTY PERIOD. There is
no warranty of any nature made by Starkey beyond this
Limited Warranty. No person has authority to enlarge,
amend, or modify this Limited Warranty. Starkey is not
responsible for any undertaking, representation, or
warranty (written, express, or implied) made by any hearing
professional or other person beyond those expressly set
forth in this Limited Warranty.

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 Some states do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.

What this Limited Warranty Covers

This Limited Warranty covers only a “defect” in the
workmanship performed and/or materials used to
manufacture your hearing aid. “Defect” means the
failure of the workmanship performed and/or materials
used to conform the hearing aid to Starkey’s design and
manufacturing specifications and tolerances.

Your hearing professional may have issued a warranty or

service plan that goes beyond the provisions of this Limited
Warranty. Please contact him or her for further information.

Starkey will either replace the hearing aid or repair any

covered defect in your hearing aid, provided that you
deliver your hearing aid to one of Starkey’s authorized
hearing professionals and notify the hearing professional
of the defect during the warranty period and within
thirty (30) days of discovering the defect. There will be
no cost to you for Starkey’s repair or replacement of the
aid itself, but the hearing professional may charge a fee
for services he or she provides. Performance of warranty
repairs on your hearing aid shall not extend the duration
of the warranty period. Any repairs performed on your
hearing aid after the warranty period has expired shall be
considered “good will” repairs, which shall not alter the
terms of this Limited Warranty.

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How to Obtain Warranty Service
Deliver your hearing aid (at your expense) to the Starkey
authorized hearing professional from whom you purchased
it. If that professional is unavailable, visit www.starkey.com
or call the toll-free telephone number on the back of the
Operations Manual to locate another authorized Starkey
hearing professional.

What this Limited Warranty Does Not Cover

Earmolds, accessories, or damage to your hearing aid
caused by misuse or neglect, accident, unauthorized
alteration, or failure to provide reasonable and necessary
maintenance and cleaning.

Disclaimer of Consequential and

Incidental Damages
THE PURCHASER SHALL NOT BE ENTITLED TO RECOVER
FROM STARKEY ANY CONSEQUENTIAL OR INCIDENTAL
DAMAGES RESULTING FROM ANY DEFECT IN THE
HEARING AID, INCLUDING BY WAY OF EXAMPLE ONLY,
EXPENSES TO DELIVER THE HEARING AID TO AN
AUTHORIZED HEARING PROFESSIONAL, HOTEL ROOMS,
OR LOST WAGES. THIS EXCLUSION AND DISCLAIMER
OF CONSEQUENTIAL AND INCIDENTAL DAMAGES
SHALL BE DEEMED INDEPENDENT OF, AND SHALL
SURVIVE, ANY FAILURE OF THE ESSENTIAL PURPOSE OF
ANY REMEDY OF THIS LIMITED WARRANTY. Some states
do not allow the exclusion or limitation of consequential

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 or incidental damages, so the above exclusions may not
apply to you.

Your Legal Remedies

THIS LIMITED WARRANTY DOES NOT “EXTEND TO
FUTURE PERFORMANCE.” ANY ACTION TO ENFORCE
THIS LIMITED WARRANTY OR ANY IMPLIED WARRANTIES
MAY AND SHALL NOT BE COMMENCED MORE THAN
90 DAYS AFTER THE EXPIRATION OF THE WARRANTY
PERIOD. THE PERFORMANCE OF REPAIRS SHALL NOT
SUSPEND THIS LIMITATIONS PERIOD FROM EXPIRING.
UNDER NO CIRCUMSTANCES SHALL STARKEY BE
OBLIGATED TO REFUND ALL OR ANY PART OF THE
PURCHASE PRICE OF THE HEARING AID. Some states do
not allow the reduction in the limitation period, so the above
reduction in the limitation period may not apply to you. This
warranty gives you specific legal rights. You may also have
other rights which vary from state to state. This warranty is
valid only in the United States.

Product specification may be obtained from your

hearing professional.

Attention Hearing Professionals: For product specification

please visit www.StarkeyPro.com.

M/T Ratings
M T
RIC R 4 3

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Notes

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 Notes

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Notes

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 Starkey.com

6700 Washington Ave. S.

Eden Prairie, MN 55344
1.800.328.8602

© 2018 Starkey. All Rights Reserved. 86131-000 3/18 BKLT2985-00-EE-ST