DARRYL CROPPER

Email: darrylcropper@yahoo.com
Phone (415) 240-0960

Summary
 Business System Analyst with 10 years of experience providing analytics at both the business system
and data levels. Strong experience business and data analytics and process modelling. Providing
business solutions and strategic planning while working with stakeholders and supporting customer
business needs, teams and other application enhancements. Translate story-boarding artefacts into an
electronic format and provide input in design sessions. Includes strong SQL knowledge.
 7 years of experience working with statistical toolkits: Python, R and Tableau. Including understanding
and developing framework to track business performance. Including Master strategic business process
modelling, trace ability and quality management techniques with ability to elicit business requirements
and translate into technical solution design documents. Working knowledge of business processes,
system development and process improvements. Plan user acceptance test (UAT), create UAT scripts
and facilitate UAT.
 7 years of experience in business analysis, project management, business architecture and/or another
related area.
 6 years of data modelling, data mining and both Python and Power BI
 6 years of experience creating dashboard and reporting ordering processing.
 6 years of data analysing and interpret trends/patterns in complex data sets using statistical techniques
 5 years of providing reports and creating dashboards for clients for insight and recommendations.
 7 years of collaborate with business and IT teams in regard to business insights, consolidation of use
cases and drive common business focus to provide solutions.
 5 years of experience working with large datasets and marketing information including ETL Processes.
 4 years of experience working with Python, Hadoop, Azure/Salesforce/AwS cloud.
5 years of experience working with CAP , CLIA and other healthcare regulatory requirements.
 5 years of experience in Master Data Management (MDM) and Data Migration in area of product
lifecycle management processes. Strong knowledge of data management principles and data
acquisition and modelling including data warehousing and business intelligence.
 5 years of providing partnership in working with data stewards and other data management to ensure
proper data operations improvement quality.
 7 years of experience in business analysis, project management, business architecture and/or another
related area.
 5 years of experience Agile methodology and DevOps practices., scrum, Kanban, experience working
with scrum teams to create user stories.
 4 years of experience working with Oracle Agile PLM in areas of supply chain, retail and pharmaceutical
domains.
 6 yrs. of experience working with tools Tableau, Jira, Confluence, and Slack.
 5 years of experience with Cloud-based big data frameworks such as data lake, relational, Graph and
other no-SQL databases.
 7 years of experience working with Agile and Scaled Agile Framework (SAF) methodologies.
 10 years of with software development methodologies and software engineering principles with an
emphasis on data related development techniques.
 5 years as a product -drive professional with over 5 years of experience and a reputation for success
with strengths in areas of Order management, Partner Enablement, Customer and Product data
analytics. Experience includes working with Business Partners, Product Owner and IT resources.
 5 yrs. Understanding the Business Partners and technology landscape in regarding to existing IT
resources and timelines. Also assisting in configuration of complex subscription offers using proprietary
tools.
 5 years of experience with analytical process and approach in reaching solution. Includes Ad Hoc
business analytics, periodic business reporting, performance measurement. Including both forecasting
and predictive modelling. Also, solid understanding of Statistical concepts such as Hypothesis testing,
A/B Testing, Forecasting and predictive analytics
 6 years of leading ongoing analysis of business performance to support daily operation. Including assist
in developing and delivering presentations for senior executives and support strategic initiatives. Assist
in troubleshooting operation issues as they surface; propose changes to system/processes to seek
RCA and resolve. Prepare analysis and recommendations for strategic decision making
 7 years of experience in data integration and data warehousing. Including data analysis, data
management, data mining, data migration, portfolio analysis and reporting at system and application
levels. Including document business functional, data requirement for Finance/Regulatory
reporting/credit reporting projects. Plan user acceptance test (UAT), create UAT scripts and facilitate
UAT
 5 years of experience Agile methodology and DevOps practices., scrum, Kanban, experience working
with scrum teams to create user stories
 3 years of experience hands-on working on web development and web applications. Including usage of
web and content proto-typing tools – creations of working demos for client and business partners.
 6 years strong understanding of information technology and business processes as related to needs of
client. Advanced experience with data visualization and business intelligence software
 Working with Tableau, Power BI, and Excel Expert, Pivot Tables including analysis of Data. Including
experience with additional reporting tools: MicroStrategy, Tableau, Power BI, SAS
 6 years of experience working with Financial Business (BI) Intelligence in collecting, processing, and
analysing financial data in real-time to increase the accuracy of forecasting and predicative analysis.
 4 years of experience in hand-on experience with Salesforce CRM tools on various client platforms in
areas of (Pharmaceutical, Retail, HealthCare, and Financial) areas of business to deliver strategic
solutions for client and forecast planning. Includes Salesforce Certification in Salesforce Certification
Administrator role.
 7 years of strong Data and Business System Analysis regarding business process modelling, create
conceptual prototypes and mock-ups, including workflow diagrams and POC guidance. Meeting with
Business and Stakeholders to review business process and address business strategies.
 5 years of hands -on experience using visualization reporting tools: Tableau, MicroStrategy, PowerBI.
 6 years of hands on with Salesforce (Salesforce Sales Cloud and Salesforce Marketing)
 Including preparing test scenario and test cases for UAT testing on changes reviewing and coordinating
UAT testing with business stakeholders.
 7 years of experience with working with development teams, outside vendors, and Stakeholders to
communicate ongoing projects, manage expectations and resolve any challenges.
 6 years of strong facilitation and leadership experience in the areas of communication (verbal and
written), helping in collaboration between business partners and technical architects. Including the
ability to manage multiple activities/small projects from requirements to completion.

Technical Summary
 Platforms: UNIX, JAVE EE (J2EE), .NET FRAMEWORK
 Software: Teradata 14.0, Informatics Data Explorer 9.5 (IDE), Application Lifecycle Management (ALM-
QC), SAP, SAS, Tableau, Hadoop, SharePoint, Confluence, MS SQL Server, SSMS, SSIS, SSRS,
including Visual and Management Studio. Excel Spreadsheet, MS PowerPoint, MS Project and MS
Visio. Cisco Sales Connect/Jasper Connect Jasper, CCW (Cisco Commerce Workspace. Enterprise
Data Management, Order Management and Partner Enablement services.
 Languages: SQL, PL/SQL, Java, Python, R, JavaScript, UNIX, Shell Scripting, XML
 Databases: Oracle Agile PLM, Teradata, SQL Server, Non-SQL, Oracle, and DB2. Cisco Commerce
Workspace (CCW), MS Access, Toad Tool used for Oracle Database
 Data Modelling , data mining and Python Power BI
  Reporting Software: JIRA, Confluence, ETL, Tableau, Informatica, MicroStrategy, SAS, Power BI,
 Cloud: Azure, Salesforce Cloud
 CRM Software: Salesforce:(Salesforce Sales Cloud and Salesforce Marketing) SAP, SAP HANA, ERP
 Methodology: Agile, Scaled Agile Framework, Scrum, Waterfall,
 Certifications: Six Sigma – Yellow Belt- in-progress of project management certification.
 Salesforce Certification Completed (Service Cloud and Salesforce Administrator)
 Cisco Certification in progress: Completed Cisco Routeing

Accomplishments:

 Satellite Health Care

Implementation of new notification system for tracking COVID 19 + patients and reporting/managing COVID
patients and statuses. (Desktop and Mobile)
Creating Cloud bases application to report KPI, Clinical Data in real-time.
-Company: Satellite Health Care
 Jasper Connect and Sales Connect/Salesforce Implantation: Service Bulletin (Jasper Connect)/
GSX (Salesconnect):
Implementation of new notification system for JasperConnect; Service Bulletin.
Service Bulletins page should have the same notifications and subscription functionality as any other pages
on the portal. The author can choose to fire the alert to all or specific audiences, if they have subscribed to
the page and are entitled to see the content. Service Bulletins page having the same notifications and
subscription functionality as any other pages on the portal. The author can choose to fire the alert to all or
specific audiences, as long as they have subscribed to the page and are entitled to see the content. GSX
(Sales Connect) Mobility web application testing and working with QA to ensure deployment was
successful and Business User were able to access app in field.
-Company: Cisco Systems

 Enterprise Data Warehouse Basel Project and CCAR:

The development of a centralized data Warehouse which involved data analysis, data profiling, migration
and integration from multiple sources, predictive analytics in areas of marketing, commercial, small
business and credit card processing.
Also, integration of archival data into existing financial platform, development of functional design and
architecture of application systems across multiple platforms and data marts. Working with Capital and
Investment management domains. Creation of Business cases and working with UAT groups in order to
meet project timelines.
-Company: Bank of the West

 Patient/Provider Health Net Business Process and Application Enhancements:

Health Network interfacing with centralized data warehouse supporting current and future business process
which integrated provider, patients, pharmaceutical, clinical and claims transaction history and information.
Involved data analysis, data profiling, migration and integration from multiple sources, predictive analytics
Development of application system required to support all current and future business reporting and
financial information. CAP and CLIA regulations
-Company: Alameda Alliance

Education
BS in Communications
University of Texas at Austin
Six Sigma Certification – Yellow Belt

Professional Experience

Satellite HealthCare April 2020 – Present

Role: SR. Business System Analyst

 Responsible for managing customer interactions and validate and fulfilled resources requests.
Including Project managing of resources. Also include efforts to improve dashboards and
automation in order to increase accuracy of resource management and improve system.
 Defining scope, goals and deliverables that support business and technology goals in collaboration
with senior IT and Business management and business stakeholders.
 Work with business partners, team members to develop an on-going release calendar and maintain
the status.
 Development content reports, analysing data results , trouble shot problem areas, creation of
dashboards and visualization.
 Develop business use cases and stories to identify the scope, budget, timeframes as well as ROI.
 Conduct release post mortems and create recommendation reports in order to identify successful
elements.
 Experience with running discovery meetings with stakeholders departments. On from multiple the
agenda: making sure the scope of your latest project meets their needs.
 Expert at eliciting, writing and managing user requirements/stories, use cases
 Working with CAP and CLIA regulations
  Expert at creating TDD/ TRD (Technical Review Document)
Creation of data flow diagrams to help the team understand the requested changes in the latest
project and how the final process will look.
 Identify key data points that the Sales organization should be tracking.
 Time to document some actionable recommendations for leadership to review.
Make sure everything is adhering to the Project/Architecture scope and take note of any issues, red
flags, or positive trends.
 Expert at documenting business processes using industry best practices and standard tools
(flowcharts, activity/interaction diagrams, work breakdown structures etc.)
 Experience with Agile methodologies
Expert at eliciting, writing and managing user requirements/stories, use cases
 Experience preparing technical reports by collecting, analysing, and summarizing information and
trends
 Assist in development and maintenance of dashboards through use of internal visualization tools
and an SQL.

Google Inc, Sunnyvale, CA August 2019 – Dec 2019

Role: IT Business System Analyst

 Responsible for managing customer interactions and validate and fulfilled resources requests.
Including Project managing of resources. Also include efforts to improve dashboards and
automation in order to increase accuracy of resource management and improve system.
 Respond to and resolve resource request with clients in a prompt, friendly and responsible way.
 Assist in development and maintenance of automation tools, typically written in Python and trivial
shell scripts.
 Data Modelling, data mining and Python Power BI
 Assist in development and maintenance of dashboards through use of internal visualization tools
and an SQL.

CISCO San Jose, CA Oct 2018 – July 2019

Role: IT Business System Analyst – GIS (Global Infrastructure Services)

 Work with Functional Managers to ensure resources are available and assigned to the Team
 Develop and maintain an integrated program plan and schedule with Cross Functional Core Team.
 Lead the Core Team in managing and tracking program progress, including making tradeoff
decisions to achieve Program objectives within a set of constraints defined by Senior Functional
Management.
 Prepared price quotes for the bill of materials in CCW, Developed end-to-end user guide for the
enterprise agreement management portal (EAMP). Provided comprehensive editing and
proofreading for the EAMP Guide Me training. Enterprise Data Warehouse development.
 Proactive Risk Management through risk identification and development of risk mitigation plans with
the Core Team. Ordering Management and Partner Enablement.
 Working with Tableau for reporting metrics, KPI, and Financial business Intelligence utilized in
forecasting project and products.
 Data Modelling , data mining and Python Power BI
 Drive fast resolution of barriers and issues with the Core Teams by elevating to appropriate level of
Management for fast decision making and resolution.
 Integration Salesforce Sales Cloud and Salesforce Marketing
 Using JIRA and Agile Framework

CISCO San Jose, CA Jun 2018 – Oct 2018(contract)

Role: Sr. IT System Analyst – Desktop team

 Senior IT Systems Analyst development and analysis of both technical and functional specifications.
 Daily Responsibilities include web development and hands-on experience working with web
applications and related web development tools (web development, prototyping and database tools)
 Responsibilities include designing efficient IT systems to meet business and technology needs
communicating with Business stakeholders, coordinating with developers to build and implement
technology solutions in enterprise setting.
 Experience with critical paths and technical dependencies of new product launch, and facilitate
discussions between project teams including product management, engineering team, sales, etc. You
assist writing business requirements and write functional specifications. Using your technical
background, you configure complex subscription offers using proprietary tools.
 Capturing and translating customer needs into requirements, documenting these in the form of Agile
stories.
 Data Modelling, data mining and Python for Power BI
 Involved in end to end solutions on Cisco major initiatives/Projects – Operations, MDM, AM Migration,
EPS, LSS, Oracle Agile PLM Program initiatives by using Oracle, Teradata Working with Cisco
Products: Jasper Connect and Sales Connect (GSX). EDW development and enhancement workflow
processes.
 Sr IT Systems Analyst driving Jasper Connect (Service Bulletin Project) and support/QA testing Sales
Connect (GSX).
 Coordinate with Business to ensure all requirements have been captured/agreed. Coordinate with
developers to build and implement technology solutions
 Gather feedback from end users about system performance and incorporate as appropriate
 Development has all need requirements for Service Bulletin. Writing any Function Specs for Service
Bulletin. Creating User Stories for Acceptance criteria for Service Bulletin
 Meeting with Management for regular status meeting for Service Bulletin
 Meeting with Business Partners to update/inform status, drive expectation of all on-going projects
(WEM migration and Service Bulletin) – Jasper Connect Projects Testing for other
 projects (WEM migration – (migrating from Doc Central to WEM and validation of all documentation on
User side) Salesforce (Salesforce Sales Cloud and Salesforce Marketing
 Assisting in the testing of GSX for mobile devices to ensure Sales, Training, and Briefcase are working
as expected and filing/follow-up on defects /resolutions.


GAP San Francisco CA Sep 2017 – May 2018 (contract)

Role: Sr. BI Business System Analyst
`
 Business Intelligence Senior Business Systems Analyst combines a strong understanding of business
partner’s needs, Analytics, and business goals to champion enhancements to reporting and data
solutions at GAP.
 Responsible for capturing and translating customer needs into requirements, documenting these in form
of Agile stories, prioritizing stories based on business value, working with IT project teams to oversee
the development of these solutions, writing acceptance criteria, Capturing and translating customer
needs into requirements, documenting these in the form of Agile stories.
 Helping to understand Product and Sales analytics in terms of new system. Creating dashboard and
reporting.
 Analysis of data and trends/patterns in large data set.
 Working with Product Owners and cross-platform teams to provide business insights, use cases, and
drive business objectives to resolve and provide solutions.
 Working with Financial Business Intelligence team for reporting KPI and other required metrics such as
end-of-days retail sales, product sales in real-time.
 Write requirements in the form of Agile stories that directly support primary objectives of the project o
are appropriate in size for development during a two-week iteration to include clear and specific
acceptance criteria to consider dependencies on other stories and/or projects & initiative. Business
Process implementation experience with products.
 Additional duties included working with marketing team to develop and publish key forecasting and
predictive analytics.
 Working with Master Data Management (MDM) and Data Migration in area of product lifecycle
management processes for implementation and enhancement.
 Implemented Oracle Agile PLM application for Global product sku upgrade.
 Working with project team technical manager(s) to develop and prioritize project backlogs, negotiating
appropriate trade-offs between delivering business value and technical considerations. Understanding
and leveraging reporting tools and data sources.
 Communicate detailed acceptance criteria to technical team. Review work of QA engineers with end
users; manage user acceptance process.
 Maintain prioritized backlog in Jira; champion, develop and communicate release plans to business
partners and/or provide materials for product managers to do so.
 Responsible for adoption of solutions by business partners, including knowledge transfer and training
for enhancements of reporting and forecasting tools Salesforce Marketing
 Integration and Implementation of IOS apple interface application

Wells Fargo Bank San Francisco CA Dec 2016 – Aug 2017 (contract)
Role: Sr. Business System Analyst
 Business System Analyst -Responsibilities included working with business partners, stakeholders, and
development teams to provide solutions for on-going processes, issues, support and drive future
business needs and goals, and address ad-hoc report, documentation needs of business. Includes
doing analytics for products.
 Worked closely with project managers and business team to manage both data analytic driven projects
and data analytics and creating complex SQL queries.
 This included the creating of dashboard metrics and statics for weekly management meeting and
update status. Finance/Regulatory reporting/credit reporting projects including SAP and ERP
Applications

Pacific Pulmonary Services Novato CA Jul 2016 – Dec 2016 (contract)

Role: Sr. Business System Analyst

 Responsibilities and daily tasks include conducting daily meeting with Lines of business, creating
Business Requirements Documents (BRDs), business Process implementation experience. Product
Analytics.
 Managing ongoing projects and development and working with outside vendors.
 Developed and publish key forecasting
 Created key metric reporting for financial business intelligence which was used for forecasting current
trends and client performance.
 Supporting critical paths and technical dependencies of new product launch, and facilitate discussions
between project teams including product management, engineering team, sales.
 Creating and developing product analytics
 Implement advanced strategies for gathering, reviewing and analysing requirements
 Prioritize requirements and create conceptual prototypes and mock-ups.
 Creating high level data analytic report to address business needs and goals. data analytic driven
projects and data analytics and creating complex SQL queries and working with core team of document
current risk management processes and procedures.
 Creation of Test cases and working with UAT to meet project goal and timelines. Including CRM/ERP
applications (Salesforce Cloud and SAP) managing application requirements, working with Tableau,
MicroStrategy to create reporting and forecasting. Business Process implementation experience for
product delivery.
 Working with IT GxP processing requirements Working with Tableau/Informatics- Enterprise
 Implementation of Oracle Agile PLM for supply chain enhancement and database upgrades.

Bank of America San Francisco CA Jan 2016 – May 2016 (contract)

– ended early due to funding and resource constraints
Role: Sr. Business Analyst

 Business Analyst – Responsibilities and daily tasks include conducting data analytics to investigate,
quantify and design reporting on the accuracy and usability of input data used in capital modelling,
calculations and reporting for Wholesale Credit capital management work stream.
 Creating high level data analytic report to address business needs and goals. data analytic driven
projects and data analytics and creating complex SQL queries.
 Working with Capital and Investment management domains. Also, developing reports and dashboards
for project teams.
 Data analysis, comparing data elements and highlight what data is at risk. Meeting with stakeholders
and lines of business. Finance/Regulatory reporting/credit reporting projects. Enterprise Applications

Safeway Corporation Pleasanton CA Sep 2015 – Dec 2015 (contract)

– ended early due to funding constraints
Role: Sr. Business System Analyst
 Business System Analyst – assigned to Direct-Store-Distribution (DSD) regarding company merges at
the store level. Responsibilities and daily tasks included scheduling and meeting with business partners
and vendor to identify, analysis, and define requirements to support on-going and future projects and
business objectives.
 Managed SharePoint tool regarding updates to BRD, flowcharts, Business Requirements, process
modelling. Heavy Excel usage and reporting and running and creating SQL for reporting requirements.
 Business Process implementation experience. Working with Tableau/Informatica.

Bank of the West San Ramon CA Feb 2015 –Aug 2015

Role: Sr. Business System Analyst
 Business System Analyst assigned to the Comprehensive Capital Analysis Review (CCAR) which is a
federal regulatory report required by Federal Reserve System (FRS) to assess, regulate, and supervise
large banks and financial institutions.
 critical paths and technical dependencies of new product launch, and facilitate discussions between
project teams including product management, engineering team, sales, etc
 Responsibilities creating complex SQL for reporting requirements. Creating high level data analytic
report to address business needs and goals.
 Data analytic driven projects and data analytics and creating complex SQL queries.
 Supporting Financial Business Intelligence reporting for key metrics (loan products and customer credit
cards services and charges.)
 Meeting with stakeholders and lines of business.
 Managing offshore teams and Work with core team of Risk Management/Safety staff to document
current risk management processes and procedures to identify gaps, creating workflow process and
business requirements documentation.
 Also, responsible for Business case and user case development and working with UAT.
 Working with Azure Cloud for marketing and sales cross-platform teams by providing data analysis
and dashboard presentations.
 Salesforce (Salesforce Sales Cloud and Salesforce Marketing)
 Integration and Implementation of IOS apple interface application

Wells Fargo Bank San Francisco CA Mar 2014 –Jan 2015

Role: Sr. Data Analyst
 Daily responsibilities included working with business partners, stakeholders, and development teams to
provide solutions for on-going issues, support and drive future business needs and goals, and address
ad-hoc report, documentation needs of creating high level data analytic report to address business
needs and goals.
 Data analytic driven projects and data analytics and creating complex SQL queries.
 Experience working with customers and developers to troubleshoot applications.
 Review code and logs to identify issues and troubleshoot batch failures. Finance/Regulatory
reporting/credit reporting projects.

Alameda Alliance for Health Alameda CA Jan 2013 – Mar 2014

Role: Business System Analyst – Data Integration Manager
 Responsibilities include business analysis and implementation of solutions for on-going and future
business needs and goals. Additional responsibilities included ad-hoc reporting requests.
 Working on Campaign Analytics $ A/B and product Analytics
 Business Process implementation experience. Lead effort to obtain approvals for UAT Testing
Summary, including the creation of the summary itself. Includes Business Process implementation
experience.
 Implement advanced strategies for gathering, reviewing and analysis requirements
 Prioritize requirements and create conceptual prototypes and mock-ups
 Facilitating strategic meetings with Stakeholders, Business Management teams, and Line of Business
Teams.
 Created Financial Business Intelligence reporting for KPI based for on-going reporting and forecasting
on clients and overhead business expenses.
 Master strategic business process modelling, trace ability and quality management technique
 Creating high level data analytic report to address business needs and goals. data analytic driven
projects and data analytics and creating complex SQL queries.
 Working with Business to implement Azure and AWS Cloud services for financial teams.
 Working with pharmaceutical vendors and reports. Work with core team of Risk Management/Safety
staff to document current risk management processes and procedures; assess existing gaps.
Coordinate core team communications, including updating SharePoint website. Developing plan to fill
any workflow or process gaps in risk management procedures. Support processes and systems
including Salesforce.com
 Including CRM/ERP applications (Salesforce.Com and SAP) managing application requirements.
Working with Tableau/Informatica

Bank of the West Concord CA Feb 2010 – Dec 2012

Role: Sr. Business/Data Analyst
 Responsibilities include business and data management, data migration, and reporting. Database
Environment: Teradata data warehouse, several Oracle and SQL server data marts
 Additional tasks include modification of current reporting needs and development of future reporting
needs. Updated SharePoint site and repositories with current process flowchart and status. Other tasks
included portfolio analysis regarding client, commercial and credit card risk data. Also, did business
process analysis regarding business needs and requirements, creation of test cases, test scripts and
scenarios. Developing report and dashboards for PMO and Critical thinking to identify and document
existing risk management procedures and processes.
 Support and developed Financial Business Intelligence reporting for key credit metrics for loan products
and customer credit lines and services.
 Working on upgrades for Data Management (MDM) and Data Migration in banking products.
 Enhancements for Oracle Agile PLM for banking products.
 Support processes and integration systems including Salesforce.com MicroStrategy. Working with
Tableau/Informatica
 Salesforce (Salesforce Sales Cloud and Salesforce Marketing
Kaiser Permanente Oakland CA Oct 2003 – Aug 2009
Role: Project Manager and Coordinator – Project – Centre for Medicare Initiative and Predictive
Modelling.
 Responsibilities included data management, data mining, working with business to identify required
data elements and supporting ad-hoc reporting. Business Process implementation experience.
Experience with QA (GxP) process methodology, proficient in gathering business requirements using
UML, process flows and uses cases.
 Reporting included forecasting and predicative analysis on patient data to create new reporting and
modelling programs.
 Point of Contact for regional Medicare testing teams regarding any new requirements from CM (Centre
for Medicare). Required data from multiple application sources to target data warehouse. Additional
task included quality assurance, testing, and testing scenarios creation. Supporting Change request
and management.
 Other duties included predictive modelling using data mining techniques to determine relationship
between patient age group and medical treatment. Including CRM/ERP applications (Salesforce.Com
and SAP) managing application requirements.
 Working with pharmaceutical teams creating reports and dashboard analytics.