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Internal Complaints Committee

The document summarizes the Internal Complaints Committee (ICC) at PSG College of Pharmacy. The ICC aims to promote gender sensitization and prevent sexual harassment. It addresses grievances related to students and employees. The ICC is composed of the principal, faculty members, security officer, parents, and a clinical psychologist. It meets twice a year or as needed to address any complaints. In the past year, the ICC organized two gender sensitization programs and addressed student grievances regarding facilities, but received no sexual harassment complaints.

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127 views5 pages

Internal Complaints Committee

The document summarizes the Internal Complaints Committee (ICC) at PSG College of Pharmacy. The ICC aims to promote gender sensitization and prevent sexual harassment. It addresses grievances related to students and employees. The ICC is composed of the principal, faculty members, security officer, parents, and a clinical psychologist. It meets twice a year or as needed to address any complaints. In the past year, the ICC organized two gender sensitization programs and addressed student grievances regarding facilities, but received no sexual harassment complaints.

Uploaded by

priya selvaraj
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Internal Complaints Committee

PSG College of Pharmacy has an Internal Complaints Committee (ICC) that


would play a critical role in Gender Sensitization, prevention of sexual harassment and
student grievance redressal. This policy is meant to sensitize the employees and students about
their fundamental rights to have safe and healthy environment.
The Articles 14, 15 and 21 of the Indian Constitution, ensure “equality of status and opportunity”
under the law, to live a life free from discrimination on any ground and to protection of life and
personal liberty.

1. Gender Sensitization - Gender Sensitization is a basic requirement to understand the


sensitive needs of a particular gender. It is about changing behavior and instilling
understanding into the views about our own and the other gender.
2. Sexual Harassment of employee and students - Sexual harassment is unwelcome sexual
behavior, which could be expected to make a person feel offended, humiliated or
intimidated. It can be physical, verbal or written.
Sexual harassment is against the law under the Equal Opportunity Act 2010.
3. Student Grievance Redressal Committee (SGRC) – This cell attempts to address
redressal of grievances with regard to their complaints on academic and non-academic
matters, grievances related to assessment, victimization, attendance, conducting of
examinations, harassment by colleague students or teachers etc.

Objectives:
1. To introduce an ethical, impartial and consistent mechanism for redressal of various
issues faced by the students and employees.
2. Create a platform to investigate and review complaints or grievances of students and
faculty respecting the right and dignity of one another.
3. Take necessary steps to ensure effective solutions depending upon the gravity of the
problem and resolve promptly in a confidential manner.
4. To create transparency and awareness about the ICC committee members to the
faculty and the students for maintaining a harmonious atmosphere.
Procedure:
The ICC Cell can be approached both by students and employees to voice their
grievances. Suggestion boxes are provided in every floor of the Pharmacy College. The
students can express their constructive suggestions and drop them in the box. Any oral
complaints are also redressed. They are enquired and scrutinized by the ICC committee
with utmost confidentiality. Apart from this, there are Mentors, Class coordinators,
Department Heads are also available to tackle departmental issues.

Key Responsibilities

A Complaints Committee must first be aware of their key responsibilities, some of which are
highlighted below:

1. Be thoroughly prepared
2. Know the Act, Policy and/or relevant Service Rules
3. Gather and record all relevant information
4. Determine the main issues in the complaint
5. Prepare relevant interview questions
6. Conduct necessary interviews
7. Ensure parties are made aware of the process and their rights/responsibilities within it
8. Analyze information gathered
9. Prepare the report with findings/recommendations

Do’s and Don’ts for Complaints Committee


DO’S
1. Create an enabling meeting environment.
2. Use body language that communicates complete attention to the parties.
3. Treat the complainant with respect.
4. Discard pre-determined ideas.
5. Determine the harm.

DON’TS
1. Get aggressive.
2. Insist on a graphic description of the sexual harassment.
3. Interrupt.
4. Discuss the complaint in the presence of the complainant or the respondent
Internal Complaints Committee (ICC) will be composed of the following members:

S. No Member Eligibility
Chair person Dr. M.Ramanathan
1 (Principal) Mobile No: 8870009199
Members Dr. V. Sankar
2 (Senior Faculty) Mobile No: 9488481701
Dr. K. Umaa
Mobile No: 9789347310
Dr.Khadar Batcha
Mobile No: 9688198989
Warden - Ladies Hostel Dr. G. Syamala
3 (Faculty i/c) Mobile No: 9080710305
1. Mrs. B. Shanthi Vijayakumar MA., BL,
Advocate,
4 Member
C Block, G1, Pioneer Apartments,
(Officer - Law)
Avinashi Road, Cbe -18
Mobile No: 9944561124

2. Mr. V. Natarajan,
Head Constable,
C2, Race Course Police Station, Cbe-18.
Mobile No: 9843899525
5 Parent 1. Mr. S. Senthil Kumar
F/O S.Vishnu Varthan,
I Pharm.D (2019 Batch)
Mobile No: 9363101317

2. Mrs. Nirmala Albert


M/O Niloufer Thouraya .S
V Sem, B.Pharm.(2017 Batch)
Mobile No: 9894947363
6 Advisor 1. Mr. D. Arun Prakash
(HR) HR department, PSG Hospitals.
Mobile No: 9944009193.

2. Mrs. Girija Palaniswamy P


Manager (Student section)
PSG Hospitals, Cbe.
Mobile No: 9952149944
7 Clinical Psychologist Dr. S.Anuja Panicker
Clinical Psychologist,
PSG Hospitals, Cbe.
Mobile No: 9894759937
● Additional faculty members and psychologist will be called, depending upon the nature of the
complaint.
 Receipt should be acknowledged.
 Analyze the merit of the compliant.
 Quorum has to be maintained.
 In the absence of chairman senior faculty can conduct the meeting.

Meeting schedule:

Minimum twice in a year the committee will meet to assess the status and functioning of the
committee.
(or)
The committee will convene whenever necessary and make enquiry on the complaint made.
The committee is expected to review with one week period and to submit the report.

Duration of the committee


The committee constituted will function for three years
Outcome:
The individual not satisfied with the committee decision can contact to appellate
committee functioning at PSG health campus for final decision.
Any redressal submitted by the student or employee has to be answered with in a week’s
time with possible solution. If, redressal submitted within the perview or not possible of
the committee can be informed with proper explanation.
Internal Complaints Committee Report 2019-20
Member details:
1.Chair person: Dr. M.Ramanathan, Principal
2.Senior Faculty: Dr. V. Sankar, Vice Principal
3 Senior Faculty: Dr. K. Umaa, Professor
4.Senior Faculty: Dr. Khadar Batcha, Professor
5.Warden Ladies Hostel: Dr. G. Syamala, Associate Professor
6. Member (Office – Law): Mrs. B. Shanthi Vijayakumar,
7. Member (Office – Security): V. Natarajan
8. Parent: Mr. Senthil, F/o Vishnu varthan.S, Pharm.D
9. Parent: Mrs.Nirmala M/o Niloufer Thouraya.S, B. Pharm
10. Advisor (HR): Mr. Arun,
11. Advisor (HR) :Mrs. Girija
12.Clinical Psychologist: Dr. Anuja
S.no Protocol Dates/Numbers
1 Date of re constitution 10.6.2019
2 Date of meeting held 18.6.2019
3 Number of Complaints received
(i) Sexual harassment Nil
(ii) Grievance Redressal
4 Number of gender sensitization programme organized 2
Any Legal action taken against complaints Nil
5 Grievance Redressal

(i) Ladies toilet Cleaning improper Steps have been taken for renovation

(ii) Drinking water facility at ground floor Steps have been taken for Ro water supply
and shifted.
(iii) Delay in record distribution Rectified

(iv) MCA Pattern in class test Quiz through kahoot has been implemented

(v) Industrial filed visit and Hands on training for Pharmacognosy, Pharmaceutical Enginering
students. Biotechnology, Pharmaceutical Analysis,
Pharmacy Practice related field visit
initiated.
6 Students Insisted GPAT training Complied.

Dr. M. Ramanathan, Chairman & Principal

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