SBEC13000002ENR2
SBEC13000002ENR2
EC130-00-002
Civil version(s): B4, T2
SERVICE BULLETIN
PRODUCT IMPROVEMENT
GENERAL - HARMONIZATION
Introduction to ALERT SERVICE BULLETINS and Service Bulletins and Technical Directives
updated for harmonization
Revision 0 2010-06-07
Revision 1 2011-08-23
Revision 2 2022-03-22
Summary:
This Service Bulletin introduces and explains the content and use of ALERT SERVICE BULLETINS,
Service Bulletins and Technical Directives.
Compliance:
Not applicable.
1. GENERAL 3
1.1. AIM OF THIS DOCUMENT 3
1.2. DEFINITIONS 4
1.3. THE SERVICE BULLETIN MANUAL 4
1.4. PURPOSE
5. APPENDIX 18
5.1. EXAMPLE OF A SB COVER PAGE 18
5.2. EXAMPLE OF AN ASB COVER PAGE 19
5.3. EXAMPLE OF AN "EMERGENCY" ASB COVER PAGE 20
For easier understanding and to present the rules governing ALERT SERVICE BULLETINS (ASBs),
Service Bulletins (SBs) and Technical Directives (TDs), Airbus Helicopters issued Service Bulletin
number 00-001.
With the aim of harmonizing the Airbus Helicopters documentation, Airbus Helicopters is modifying the
layout, the content and the working methods currently used to draft documents belonging to the
Service Bulletin family.
Service Bulletin 00-002 covers the information introduced by Service Bulletin 00-001 and incorporates these
modifications.
The aim of Airbus Helicopters Service Bulletin number 00-002 is to help understanding and to explain the
rules governing ALERT SERVICE BULLETINS (ASBs), Service Bulletins (SBs) and
Technical Directives (TDs).
1.2. DEFINITIONS
ASBs, SBs and TDs are technical notices drafted by the helicopters manufacturer, aimed at making sure of
continued airworthiness of helicopters, optimizing their operational availability, improving their mission
capabilities and reducing their operating costs.
To that effect, they provide instructions about:
- new one-time,
- operating limits,
- helicopter modifications,
- etc.
These instructions usually supplement the applicable technical documentation while possibly referring to it.
They are usually intended for the maintenance staff but can also concern flight crews.
When an ASB or a SB or a TDs is issued, and until it is included in the documentation, its content takes
priority on the documentation.
After it is included in the documentation, the instructions contained in the technical documentation take
priority on the SB or the ASB or the TDs not covered by an Airworthiness Directive, unless the revision of the
document is more recent than the one included in the documentation.
Airworthiness Directives which refer to the instructions given in an ASB, remain applicable despite the ASB
being included in the documentation.
When a Service Bulletin includes an operation which is to be performed only once, it is not included in the
documentation.
In the past, they were used to define instructions to be applied only by Airbus Helicopters technicians.
There is a Service Bulletin manual for each type of helicopter and it contains:
- an index:
which lists all the Service Bulletins published, per chapter,
which indicates their number, their subject, their classification, their effectivity, the date of
publication, remarks, and if applicable, the number and the date of the revision,
- all the Service Bulletins (ASBs, SBs and TDs) which are published by Airbus Helicopters (see
paragraph 3.4.).
1.4. PURPOSE
Service Bulletins provide a unique source to inform customers of new instructions, notably in the following
cases:
- replacement of one part with another, when the replacement is considered sufficiently urgent or
critical that a special implementation schedule is required,
- modifications made to the helicopter or to the equipment, including integrated software, affecting
the performance, improving reliability, increasing fail-safety, increasing cost savings or facilitating
maintenance or use,
- version transformation,
- helicopter completions,
ALERT SERVICE BULLETINS are reserved for instructions necessary for the continued
Airworthiness/Helicopter Safety. Airbus Helicopters considers that compliance with these
ALERT SERVICE BULLETINS is MANDATORY (for ASBs covered by an "EASA" Airworthiness Directive) or
ESSENTIAL (for Industry ASBs not related to an unsafe condition).
NOTE
These ALERT SERVICE BULLETINS are to be complied at once or periodically, in accordance with the
specified compliance limits, or until a modification is embodied. These ALERT SERVICE BULLETINS
must also be complied to the Master Servicing Manual (MSM).
"EMERGENCY" classification:
When the compliance limit is at short notice following receipt of the document (usually less than
50 hours or 1 month), the ASB includes the "EMERGENCY" classification and is subject to a rapid
issue procedure (refer to paragraph 3.4.). This "EMERGENCY" ASB can be common to several
types of helicopters and consequently its cover page is different from that of an ASB
(see Appendix 5.3.).
When a technical event not leading to the issue of an ALERT SERVICE BULLETIN occurs or when a
non-conformity with respect to the certification regulation, not leading to an unsafe condition, is
discovered, a Service Bulletin is issued.
These Service Bulletins are mainly used for modifying the applicable maintenance procedure, and
usually include an indication about recommended compliance. This compliance recommendation is
documented in the "COMPLIANCE" paragraph.
If they cover checks and verifications, compliance with these Service Bulletins must be made once or
periodically as per the specified limit(s) for compliance or until a modification is embodied. These Service
Bulletins are issued as a supplement to the Master Servicing Manual.
Taking corrective measures makes it possible to streamline maintenance or restore the initial
operating conditions by performing a definition (modification) not affected by the ASB. This
corrective measure exempts you from complying with a protective measure introduced previously
through an ALERT SERVICE BULLETIN.
To encourage compliance with the Service Bulletin, special economic conditions can be proposed
until the compliance date proposed and mentioned in the Service Bulletin.
Case No. 2:
Corrective measure following a technical event not leading to an "unsafe condition" and for which
no other measures exist.
As described previously, the Service Bulletin can propose a suitable range in accordance with the
other maintenance tasks to facilitate compliance with the instructions that it introduces:
- the "Reason" paragraph will document the compliance proposal to help you decide under
your full responsibility whether to comply with the Service Bulletin or not,
- usually, the compliance range is independent of the other maintenance tasks.
Case No. 3:
Corrective measure resulting from a technical event which does not lead to an "unsafe condition"
for which the protective measures have been specified in a Service Bulletin.
This Service Bulletin does not include any recommendation for compliance and does not propose a
compliance limit or range. Compliance is left to the operator's initiative. However, these corrective
measures make it possible to no longer apply the corrective measures introduced previously
through a Service Bulletin.
The modification is introduced by a Service Bulletin as part of the product improvement to reduce the
maintenance and operating costs, or to propose new optional or mission-specific equipment.
In the past, TDs were used for procedures that could be performed only by Airbus Helicopters
technicians. TDs were issued only to the customers concerned.
The structure of the TD, its procedure and approval process were equivalent to that of the Service Bulletin.
A TD did not have mandatory or recommended compliance. It was left to the operator’s initiative to comply
with it or not.
3.1. NUMBERING
Service Bulletins are identified by a number which include several digits in accordance with the following
rules which result from the successive changes in the ATA (Air Transport of America) regulations.
In addition, to facilitate your search for documents classed in chapters 01 and 04 (Limitations) or 05 (Time
limits - maintenance checks), and where the number does not indicate the ATA chapter which is actually
concerned by the document, the ATA chapter is specified on the cover page of the Service Bulletin.
The changes introduced by the last revision of the document are indicated by revision marks in the margin.
The Service Bulletin manual has an Index at the beginning of each ATA chapter.
The Service Bulletin indexes present the general list of Service Bulletins issued by Airbus Helicopters.
These indexes are updated each time a Service Bulletin (SB) is issued (original issue or revision). Only the
index of the ATA regulation related to Service Bulletin is updated.
This column is used to identify the helicopter range concerned, the sequence number of the issued
Service Bulletin-type document and the (Emergency) Airworthiness Directive.
Service Bulletins which have been included in the documentation are identified by an "asterisk".
This column is used to identify the title of the Service Bulletin associated with the sequence number.
This column is used to indicate the particularities of the Service Bulletin (e.g. S/N or version concerned).
This column is used to indicate the date of first issue of the Service Bulletin.
This column is used to indicate the date of issue of the last revision of the Service Bulletin.
This column is used to indicate the number of the last revision of the Service Bulletin:
- without number = original issue,
- "1" = first update,
- "2" = second update, etc.
The index page concerned is issued jointly with the associated SB/ASB.
Airbus Helicopters proposes the electronic publication of its operational technical documentation.
Given its advantages (rapidity and reliability of distribution, access to the latest revision, paper savings and
protection of the environment), Airbus Helicopters favors this type of distribution.
All of Airbus Helicopters operators and customers can opt for the free-of-charge electronic issue of ASBs and
SBs only. The paper issue is optional but is still possible. The paper issue must be specifically requested for
new contracts.
- "EMERGENCY" ALERT SERVICE BULLETINS are issued by e-mail. They are then issued by
express mail, on white paper with red edges.
- ALERT SERVICE BULLETINS are issued by express mail, on white paper with red striped edges.
All ASBs, SBs and TDs issued, excluding customized issues, are available on the
Airbus Helicopters (T.I.P.I.) website, at the following address: www.airbushelicopters.com/techpub/.
As specified in ATA Specification 2200, Service Bulletins include a cover page and four main chapters:
- planning information,
- material information,
- accomplishment instructions,
- appendix.
The breakdown of Service Bulletins is detailed below in accordance with the numbering of the Service
Bulletin paragraphs:
- the sections shown in green font appear only if these sections are completed,
- the sections shown in orange font appear if one of them is completed (in the paragraph concerned).
(When an SB/ASB/TD is issued, all the paragraphs and sections are in black font; these colors are used only
to improve reliability).
COVER PAGE
STRUCTURE
1. PLANNING INFORMATION
1.A. EFFECTIVITY
Specifies the criteria about the validity of the document with respect to the helicopters and/or
equipment installed: modification numbers, Service Bulletins, systems and installations necessary
for compliance with the document. Indicates any incompatibilities with respect to compliance with
the document.
Specifies the criteria about the validity of the document with respect to equipment which is not
installed on a helicopter: modification numbers, Service Bulletins, systems and installations
necessary for compliance with the document.
Modifications and Service Bulletins which must be embodied or complied with before, during or
after compliance with the document.
1.C. REASON
Summarizes the aim, context and associated advantages of the Service Bulletin.
1.D. DESCRIPTION
1.E. COMPLIANCE
Approval of modifications:
Gives the number of the Modification, the number of the Compliance Record Document (CRD) and
the date of approval by the aviation authority (EASA) or under the authority of EASA Design
Organization Approval No. 21J.700 for civil version helicopters.
1.G. MANPOWER
Indicates the number of person and their qualification and the time necessary to perform the
operation and, if possible, the estimated helicopter downtime.
Indicates the difference in weight and moment following compliance with the instructions of the
document (in the form of weight → moment) to define the impact of the modifications on the weight
and balance of the helicopter.
1.K. REFERENCES
Lists the technical publications necessary for compliance with the instructions of this document
(e.g. PRE/MSM, ICO, etc.).
Lists the technical publications which have been, are or will be modified after the Service Bulletin or
modification has been included in the documentation.
Interchangeability:
Indicates the possibility of a full or conditional replacement of components before and after
modification.
Mixability:
Indicates the possibility of mixing the parts or equipment before or after modification.
This paragraph:
- describes the special price conditions, warranty conditions and periods of validity of these
conditions,
- gives information on the availability of the material or on the procurement cycles,
- gives the procurement addresses for the material necessary for compliance with the Service
Bulletin.
Special tools:
Specifies the tooling and other specific tools (excluding standard tools) necessary for compliance
with the Service Bulletin.
NOTE: "For ref." can be used for Qty (2) or (New) P/N (3) to reference a sub-component used in
the procedure.
3. ACCOMPLISHMENT INSTRUCTIONS
3.A. GENERAL
Lists the general instructions for compliance with the Service Bulletin.
Example: "Disconnect all electrical power supplies before ..."
This paragraph gives a detailed description of the operations to be performed on the helicopter or
in the workshop. It can include illustrations or photos and gives the following information where
applicable:
Describes the operations before to starting the work, such as removing items for access, installing
access equipment, preparatory work, etc.
3.B.3. Tests
Indicates the checks and functional tests to make sure that correct operation of the modified
installations.
Removal of the test installations to keep the new installation after the tests.
Description of the reports, reporting frequencies and transmission modes to be used to send
information to Airbus Helicopters about the various tests carried out for a new modification.
3.B.8. Final steps after removal (specific for DESC & DEV)
Indicates the items to be installed again and the final steps necessary to return the helicopter to its
original condition (e.g. before installation of the modification), (DESC, etc.).
Operating instructions:
Gives the instructions for use by flight crews and specifies the Flight Manual supplements and
sections, following compliance with the SB/ASB/TD.
Maintenance instructions:
Indicates the maintenance to be performed following compliance with the SB/ASB/TD.
(The illustrations or photos can also be inserted here at the end of chapter 3).
4. APPENDIX
- "Equipment-manufacturer's SB",
- "Completion-work table",
- "Extract from Test Technical Notes",
- "Extract from a Flight Manual" given for information purposes,
- "Maintenance or operating instructions",
- "Un-issued Work Cards (for options and baseline)",
- "Installation or manufacturing technical sheets".
Type of measure
(corrective or Document
protective type
measure)
Title corresponding to the ATA chapter
Key words/short number of the SB
sentence
summarizing the
SB
Documentation source:
Staff or person MOD, DESC, etc. Area affected by the change
concerned
(flight crews,
maintenance
personnel)
List of issue
dates
List of revision
numbers
Summary of
the SB
Level of
compliance of the
document (optional,
recommended,
essential, Page
mandatory) number
Date of issue of
the first and last
revision
S/N of helicopters for
customized issue T.I.P.I
website