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Vocalcom Requirements Network 1.0

This document outlines the network configuration requirements for deploying the Hermes.Net software, including specific port access rules for IIS servers, CTI servers, and agent/supervisor stations. It recommends setting up separate voice and data VLANs when deploying the VoIP functionality. Bandwidth calculations are also provided, estimating the bandwidth needs per agent for VoIP protocols, Hermes web pages, and agent status updates.

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Marco Bax
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247 views

Vocalcom Requirements Network 1.0

This document outlines the network configuration requirements for deploying the Hermes.Net software, including specific port access rules for IIS servers, CTI servers, and agent/supervisor stations. It recommends setting up separate voice and data VLANs when deploying the VoIP functionality. Bandwidth calculations are also provided, estimating the bandwidth needs per agent for VoIP protocols, Hermes web pages, and agent status updates.

Uploaded by

Marco Bax
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Architecture

1|P a g e
– Architecture Document
1 CONTENTS
2 Network Configuration _____________________________________________________________________ 3
2.1 ACCESS RULES - LIST OF PORTS BY SERVER __________________________________________________ 3
2.1.1 IIS servers ________________________________________________________________________ 3
2.1.2 CTI servers ________________________________________________________________________ 3
2.1.3 Agent and Supervisor stations ________________________________________________________ 4
2.2 VOIP Configuration _____________________________________________________________________ 4
2.3 Bandwidth Calculation __________________________________________________________________ 4

2|P a g e
– Architecture Document
2 NETWORK CONFIGURATION

Hermes.Net software is a Thin Client solution, the ACD telephony relies on the OnXMedia engine.
VoIP implementation and web access through a browser requires specific settings.

2.1 ACCESS RULES - LIST OF PORTS BY SERVER

The following ports must be available:

2.1.1 IIS SERVERS

Role Module Port Protocol Action


http 80 tcp
https 443 tcp
MediaServer 5001 tcp
IIS Permitted
Screen Sharing 5002 tcp
On Data 5003 tcp
On Data WS 5004 tcp

2.1.2 CTI SERVERS

Role Module Port Protocol Action


http 80 tcp
https 443 tcp
SQL 1433 tcp
Proxy 9990-9999 tcp
OnData 5003 tcp
On Data WS 5004 tcp
CTI Permitted
HMP 5060 tcp
SIP Prosy 5260 tcp
On Net 10001 tcp
On Net 10001 udp
On Net trace 13000 tcp
RTP 49152-49351 Udp

3|P a g e
– Architecture Document
2.1.3 AGENT AND SUPERVISOR STATIONS

Role Module Port Protocol Action


http 80 tcp
https 443 tcp
Proxy 9990- tcp
9999
Agent Screen Sharing 5002 tcp Permitted
SoftphoneRTP 49125- udp
49351
Softphone 50000- udp
50199

2.2 VOIP Configuration

Recommendations:

When deploying Hermes.net/HMP, we strongly recommend setting-up:


- Voice VLAN
- Data VLAN
If not feasible, we recommend applying a prioritization on VoIP packet; however, it will impact the QoS (Quality of
Service).
As part of the implementation of a server management with tools such as (Nagios ...) we discourage the
deployment on the network cards used by Hermes.net. It’s better to deploy a Management VLAN on other cards.

2.3 Bandwidth Calculation

VoIP
G.711 protocol = 88 Kbps

Hermes Web
Warning: This sizing depends on number of scripts and their characteristics (including pictures), as shown in
the following example:

Script page size = 80 Kbps


2 pages per minute per agent script
Bandwidth: 80K * 8 bits * 2 pages/60 = 22 Kb/s (per agent)

Headband agent
KeepAlive, Call status, memo, etc. ~ 1 Kb/s (per agent)

4|P a g e
– Architecture Document

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