û

HiPath 3000
HiPath AllServe
Hicom 150 E/H
optiset E memory

Operating Instructions
Before You Begin
These operating instructions describe the optiset E memory telephone on your HiPath
3000/HiPath AllServe.
They describe all functions you can use from your telephone. You may find that some func-
tions you wish to use are not available on your telephone. This may be due to one of the
following reasons:
• The function has not been configured for your telephone - address any questions to
Customer Support.
• Your communications platform does not support this function - contact your Siemens
sales representative to upgrade your system.

How to Use these Operating Instructions

You will find a graphic representation of the steps
Step by step in logical sequence in the left column. Below is an
explanation of the symbols:
Lift the handset (off-hook).
Replace the handset (on-hook).
Conduct a call.
Enter a telephone number or code.
Enter the code.
or Press volume controls on the telephone.
Program/Service Press the key.
Speaker Press the illuminated key.
Press the flashing key.
Start conference? The option appears on the screen.
Press the key to confirm your selection.
Display contrast? Search for an option.
Press the keys,
until the option appears on the screen.
Then press the key to confirm your selection.

Screen Displays
The first six lines display data from the telephone direc-
tory Æ page 61 or the caller list Æ page 38.
Line 7 displays prompts or acknowledgment messages,
depending on the situation.
Please dial
Return to held call? >
Line 8 displays functions that you can confirm by press-
ing . If the symbol ">" appears on the right, you
can press to access further options.

2
The optiset E memory Telephone and Key Module

Speaker Keys for display, optiset E key module

for open telephone 8 lines with with programmable keys
listening settings 24 characters
and ring tones per line

Hand- Keypad Key field - fixed function keys:

set Program/Service
Redial
Mute or Internal
Speaker
LEDs

Key field -

programmable
keys

Fixed
function key:
Release

Key for Keys for Keypad with

confirming scrolling special keys for the
a function to functions electronic notebook (ENB)

Microphone for speakerphone mode

3
Important Notes
Do not operate the telephone in environments where there is a danger
of explosions.

Use only original Siemens accessories Æ page 101. Using other acces-
sories may cause a hazard and will invalidate the warranty and the CE
mark.

Never open the telephone or a key module. If you encounter any prob-
lems, contact System Support.

Never allow the telephone to come into contact with staining or aggres-
sive liquids such as coffee, tea, juice, or soft drinks.
For information on telephone maintenance Æ page 103.

CE Mark
The device conforms to the EU guideline 1999/5/EG, as attested by the
CE mark.

Environmental label
This device has been manufactured in accordance with our certified en-
vironmental management system (ISO 14001). This process ensures
that energy consumption and the use of primary raw materials are kept
to a minimum, thus reducing waste production.

4
 Accessing Functions

Step by Step

Accessing Functions
... Interactively
You can select some function while the telephone is
idle, for example:
Forwarding on Use to scroll to a function and press
to execute it.
You can select other functions directly depending on
the situation. Example: You call a number, but the line
is busy:
Callback Press to confirm.
or
Send message Use to scroll to a function and press
to execute it.

... Via the Program/Service Menu

First press the "Program/Service" key. You then see a list
of selection options, such as: "#0=Reset services"
Æ page 72.
Program/Service Press the key
#0=Reset services? Use to scroll to a function and press
to execute it.
or
Enter the code directly.
The Quick-Reference Operating Instructions contain a
list of codes. However, they are also displayed on
screen along with the corresponding function.

... With Function Keys

If you saved a function on a key Æ page 55, you can ac-
cess it directly as follows :
Press the Mute key to execute the function.

5
Accessing Functions

Functions You Can Use

Basic and Enhanced Functions

You can use all basic and enhanced communications platform functions
that appear interactively on the screen, in the Program/Service menu, and
when you press function keys.

Additional Team and Executive/Secretary Functions

Æ page 82f.
To help working and project groups work together more efficiently, the ser-
vice technician can configure a variety of team functions, depending on
your preferences when working in the team. You can use these team func-
tions in addition to the basic and enhanced functions.
In addition to call pickup, hunting groups (group call), and call distribution
groups, you can also set up teams with multiple lines per telephone.
You can tell if a telephone has trunk keys if your station number and the
numbers of your colleagues are programmed on trunk keys. You can ac-
cess all lines and can also conduct different calls simultaneously on multi-
ple lines.
Another team function category includes the executive/secretary
functions,which are configured by the service technician. You can use ex-
ecutive and secretary functions in addition to the basic and enhanced func-
tions as well as other team functions.
An executive/secretary telephone has DSS keys for the executive or sec-
retary, trunk keys for the executive and secretary, as well as ring transfer
keys.

Using the Telephone Efficiently

• You probably have certain colleagues or external parties with whom
you talk on the phone especially frequently. To dial these numbers fast-
er and more conveniently, you can save them on keys
(Saving station numbers for repertory dialing on keys Æ page 53).
• You can save additional names, station numbers, and calling party data
in the directory of your optiset E memory telephone. A well maintained
directory will save a great deal of effort in searching for lost phone num-
bers.
• All too often you reach a busy line when dialing a number. Amid the
confusion of your working day, it’s easy to forget to try the number
again later on. To avoid this, make it a habit to use the "Callback"
Æ page 46 function.
Basic and Enhanced Functions

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 Contents

Accessing Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . 5
... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Additional Team and Executive/Secretary Functions. . . . . . . . . . . . . 6
Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Ø Basic and Enhanced Functions

Making and Answering Calls . . . . . . . . . . . . . . . . . . 13
Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering a Call with the Speaker
(Speakerphone Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 14
Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 15
Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 16
Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . 16
Accepting a Specific Call for Your Colleague. . . . . . . . . . . . . . . . . . . . . 17
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Accessing the Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Enabling and Disabling Handsfree Answerback . . . . . . . . . . . . . . . 19
Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 21
Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Answering Calls from the Entrance Telephone and Opening the Door. 22
Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . . . . 23
Display Number of Waiting Calls and Overload Indication . . . . . . . . . . 24

Making Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
On-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . 26
Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

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Contents

Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . . . . 27

Activating Tone Dialing (DTMF Suffix-Dialing) . . . . . . . . . . . . . . . . . . . . 28
Automatic Connection Setup (Hotline) . . . . . . . . . . . . . . . . . . . . . . . . . 28
Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . 29
Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Calling Multiple Parties

Simultaneously. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 32
Switching to the Party on Hold (toggle) . . . . . . . . . . . . . . . . . . . . . . 32
Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Adding Up to Five Parties
to the Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Checking Which Parties Are in the Conference (Initiator Only) . . . . 34
Removing Parties From the Conference (Initiator Only) . . . . . . . . . 34
Leaving a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 34
Removing the ISDN Central Office Party
From the Conference (Only for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . 34
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
...After a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . 35
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Picking up (Retrieving) a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Making Calls to Stored Destinations . . . . . . . . . . . .38

Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Retrieving the Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Ending Retrieval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Displaying the Call Time and Additional Call Information. . . . . . . . . 39
Dialing a Station Number from the Caller List . . . . . . . . . . . . . . . . . 39
Removing an Entry from the Caller List. . . . . . . . . . . . . . . . . . . . . . 39
Saving the Other Party’s Station Number
in the Caller List (Redial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Dialing Numbers from the Electronic Notebook (ENB) . . . . . . . . . . . . . 40
Dialing a Number From the Internal
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Using Station and System Speed-Dial Numbers . . . . . . . . . . . . . . . . . . 42

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 Contents

Displaying and Assigning Call Charges . . . . . . . . . 43

Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 44
Dialing with Call Charge Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . 45

If You Cannot Reach a Destination... . . . . . . . . . . . . 46

Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Storing a Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Checking and Canceling a Saved Callback. . . . . . . . . . . . . . . . . . . . 46
Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Busy override - Joining a Call in Progress . . . . . . . . . . . . . . . . . . . . . . . 48

Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adjusting the Attention Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . . . . 50
Adjusting the Receiving Volume During a Call . . . . . . . . . . . . . . . . . . . 50
Adjusting the Display to a Comfortable Reading Angle. . . . . . . . . . . . . 50
Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . . . . 51
Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 51
Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Saving Station Numbers, Functions, Procedures and

Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 53
Storing Station Speed-Dial Numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 58
Saving Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Maintaining the Electronic Notebook (ENB) . . . . . 61

Getting to Know the ENB Function Keys . . . . . . . . . . . . . . . . . . . . . . . 61
Saving New Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Finding an Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Viewing an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Changing an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Deleting an Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Using the ENB Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Closing the ENB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

9
Contents

Testing the Telephone. . . . . . . . . . . . . . . . . . . . . . . . .64

Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Checking the Key Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65

Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Call Forwarding in the Carrier Network
and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.). . . 67

Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .68

Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Displaying and Deleting Messages You Have Sent. . . . . . . . . . . . . 68
Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Leaving an Advisory Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using Another Telephone Like Your Own. . . . . . . . . . . . . . . . . . . . . . . 69
Change call number (relocate). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 72
Resetting Services and Functions
(System-Wide Cancellation for a Telephone) . . . . . . . . . . . . . . . . . . . . 72
Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 74
Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 75
Using System Functions from the Outside
(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 77
Controlling Connected Computers or
Other Programs and Telephone Data Service (HiPath 3500/3550/3700/
3750 Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Sensors (HiPath 3300/3350/3500/3550 Only) . . . . . . . . . . . . . . . . . . . . 79
Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Enhanced Paging Equipment (Hipath 3700/3750 Only) . . . . . . . . . . 80

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 Contents

Ø Team and Executive/Secretary Functions

Team and Executive/Secretary
Functions With Trunk Keys . . . . . . . . . . . . . . . . . . . . 82
Using Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Using a Trunk Key to Place a Call on Hold and Retrieve It Again. . . 83
Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . . 84
Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Using DSS Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Using DSS Keys to Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Transferring a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Accepting a Call for Another Team Member . . . . . . . . . . . . . . . . . . . . . 87
Joining or Leaving a Group Call
(Not for the Executive Telephone in an Executive/Secretary Team) . . . 87
Transferring Calls Directly to the Executive (Only in an Executive/Secretary
Group) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Using Other Team Functions . . . . . . . . . . . . . . . . . . . 89

Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 91
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 91
Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

Ø System networking via LAN (PC network)

Special Function in the LAN (PC Network) . . . . . . 94
Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 97
Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

11
Contents

Ø All About Your Telephone

Labeling, Documentation, and Accessories . . . . .100
Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Labeling Key Fields Using the PC . . . . . . . . . . . . . . . . . . . . . . . . . 100
Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Ordering Operating Instructions (Not for U.S.) . . . . . . . . . . . . . . . . . . 101
Operating Instructions in the Internet . . . . . . . . . . . . . . . . . . . . . . 101
Ordering Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .103

Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 104
Contacts for Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .105

Ø Quick-Reference Operating Instructions

(Appendix)

12
 Making and Answering Calls

Step by Step

Making and Answering Calls

Special default ring signaling is set for your telephone:
• When you receive an internal call, your telephone
rings once every four seconds (single-tone se-
quence).
• When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).
• When you receive a call from the entrance tele-
phone, your telephone rings three times in rapid
succession every four seconds (triple-tone se-
quence).
• If a call is waiting, you hear a short tone (beep) every
six seconds.

The number or the name of the caller appears on the

display.

Answering a Call With the Handset

The telephone rings. The caller appears on the screen.
Lift the handset.
or Raise or lower the volume. Keep pressing the key until
the desired volume is set.

Ending the call:

Replace the handset.
or
Release Press the key.

Answering a Call with the Speaker

(Speakerphone Mode)
The telephone rings. The caller appears on the screen.
Speaker Press the key. The LED lights up.
Speakerphone mode.
or Raise or lower the volume. Keep pressing the key until
the desired volume is set.

13
Making and Answering Calls

Step by Step
Ending the call:
Speaker Press the key. The LED goes out.
or
Release Press the key.

Notes on speakerphone mode:

• Tell the other party that you are using speakerphone
mode.
• The speakerphone works best at a low receiving vol-
ume.
• The ideal distance between the user and the tele-
phone set in speakerphone mode is about 50 cm
(approx. 20 inches).

Open Listening in the Room During a

Call
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.
Precondition: You are conducting a call with the hand-
set.

Activating ring transfer:

Speaker Press the key. The LED lights up.

Deactivating this function:

Speaker Press the key. The LED goes out.

14
 Making and Answering Calls

Step by Step

Switching to Speakerphone Mode

Precondition: You are conducting a call with the hand-
set.
Speaker and Hold down the key and replace the handset.
(In U.S. press the key once and replace the handset).
Then release the key and continue the call.

Switching to the Handset

Precondition: You are engaged in a call in speaker-
phone mode.
and Lift the handset. Continue the call.

Using Call Waiting

Callers can still reach you while you are engaged in an-
other call. A signal alerts you to the waiting call.
You can either ignore or accept the waiting call.
When you accept the waiting call, you can either end
the first call or place it on hold and resume the call later
on.
You can also bar call waiting or the call waiting tone
Æ page 16.

Accepting a Waiting Call (Camp-On)

Precondition: You are engaged in a phone call and hear
a tone (every six seconds).

Ending the first call and answering the waiting call:

Replace the handset. Your telephone rings.
Answer the second call. Lift the handset.

Placing the first call on hold and answering the sec-

ond call:
Call waiting? Select and confirm.
or
Program/Service Press the key. The LED lights up. Enter the code.
You are connected to the call waiting party immediately.
The first party is placed on hold.

15
Making and Answering Calls

Step by Step
Ending the second call and resuming the first one:
Quit and return? Confirm.
or
Program/Service Press the key. The LED lights up. Enter the code.
or
Replace the handset. "Recall: ..." appears on the screen.
Lift the handset.

Preventing and Allowing Call Waiting (Auto-

matic Camp-On)
If this function has been configured (ask your service
technician), you prevent or allow a second call
Æ page 15 from being signaled by automatic camp-on
during an ongoing call.
Program/Service Press the key. The LED lights up
and
#490=Call wait.trm.off? Select and confirm.
or
*490=Call wait.term.on?
or
or Enter the code for "off" or "on".

Turning the Call Waiting Tone On and Off

You can suppress the call waiting tone (every six sec-
onds) for external calls. A one-time special dial tone
then alerts you to the waiting call.
Waiting tone off? Select and confirm.
or
Waiting tone on?

or
or Enter code for "tone off" or "tone on".

16
 Making and Answering Calls

Step by Step

Accepting a Specific Call for Your

Colleague
You hear another telephone ring.
Program/Service Press the key. The LED lights up

*59=Pickup - directed? Select and confirm.

or
Enter the code.
All called stations appear on the screen.

Select the station whose call you want to answer (the

cursor appears as a black square at the beginning of the
line).
Accept call? Confirm.
or
If you know the number of the telephone that is ringing,
enter it directly.

or
Press the flashing key.
Accepting calls in a team Æ page 91.

Rejecting Calls
You can reject calls which you do not wish to take. The
call is then signaled at another definable telephone
(contact System Support).
The telephone rings. The caller is displayed.
Release Press the key.
If a call cannot be rejected, your telephone will continue
to ring. The message "currently not possible" (UK) or
"Feature not available" (US) is displayed (e.g in the case
of recalls).

17
Making and Answering Calls

Step by Step

Using Mailboxes
If you have programmed the "Mailbox" key Æ page 55,
the associated LED lights up when messages have ar-
rived for you. If your telephone is connected to a voice
mail system, the "Mailbox" key will also light up to alert
you to any messages that have arrived.

Accessing the Mailbox

Press the illuminated "Mailbox" key.
or
US: View messages? Confirm.
UK: Display Messages?

US: Message sent? Select and confirm.

UK: Text?
or
US: Call voice mail? Follow the user prompts.
UK: Call Voice Mail?

Using Timed Reminders

Precondition: You must have saved a timed reminder
Æ page 60. The current time is the time stored.
US: Reminder: The telephone rings. The timed reminder appears on
UK: Reminder at: the screen.

Speaker Press the key twice.

or
Lift the handset and replace it again.
If you fail to answer the timed reminder, it re-
peats five times and is then erased.

18
 Making and Answering Calls

Step by Step

Using the Speakerphone

A colleague addresses you directly over the speaker
with a speaker call. You hear a tone before the an-
nouncement. The other party’s name or station number
appears on the screen.
You can conduct the call with the handset or in speaker-
phone mode.
Lift the handset and answer the call.
or
Mute off? Press the "OK" key to confirm your selection and answer
the call.
or
Mute Press the key and answer the call.
If handsfree answerback is enabled (see below),
you do not need to switch on the microphone -
you can answer directly. You can answer immedi-
ately in speakerphone mode.
If handsfree answerback is disabled (default set-
ting), follow the procedure described above.
Placing a speaker call to a colleague Æ page 27.

Enabling and Disabling Handsfree

Answerback
HF answerback on? Select and confirm.
or
HF answerback off?

or
or Enter the code for "on" or "off".

Answering a Call With a Headset

Precondition: Your telephone must be equipped with
an optiset E headset or headset plus adapter. The head-
set is connected to the adapter.
Answer? Your telephone rings. Confirm.

Ending the call:

Release Press the key. The LED goes out.

19
Making and Answering Calls

Step by Step

Turning Do Not Disturb On and Off

You can activate the do not disturb function if you do not
want the receive any calls. When do not disturb is acti-
vated, internal callers hear a busy signal and external
callers are rerouted to a telephone assigned for this pur-
pose (System Support).
DND on? Select and confirm.
or
DND off?

or
or Enter the code for "on" or "off".

When you lift the handset, a special dial tone

(continuous buzzing tone) reminds you that do
not disturb is active.
Authorized internal callers can automatically
override the do not disturb function after five sec-
onds.

Turning Ringer Cutoff On and Off

You can activate the ringer cutoff function if you do not
want the receive any calls. Calls are only identified by
one ring signal, an indication on the display, and a key
which has been programmed to flash (such as a trunk
key).
Ringer cutoff on? Select and confirm.
or
Ringer cutoff off?

or
or Enter the code for "on" or "off".

20
 Making and Answering Calls

Step by Step

Trace Call: Identifying Anonymous

Callers (Not for U.S.)
You can have the carrier identify malicious external call-
ers. You can save the caller’s station number during the
call or for 30 seconds after the call ends. However, it is
essential that you do not replace your handset during
this time.
Program/Service Press the key. The LED lights up.
and

*84=Trace call? Select and confirm.

or
Enter the code.
After you have finished tracing the call, the data
is stored on the carrier’s system. Now contact
System Support.

Turning the Microphone On and Off

To prevent the other party from listening in while you
consult with someone in your office, you can temporari-
ly switch off the handset microphone or the handsfree
microphone. You can also switch on the handsfree mi-
crophone to answer an announcement via the tele-
phone speaker (speaker call, Æ page 19).
Precondition: You are conducting a call. The micro-
phone is switched on.
Mute Press the key. The LED lights up.
or
Mute Press the illuminated key. The LED goes out.
or
Mute on? Select and confirm.
or
Mute off?

or
Program/Service Press the key. The LED lights up
or Enter the code for "on or "off".

21
Making and Answering Calls

Step by Step

Answering Calls from the Entrance

Telephone and Opening the Door
If an entrance telephone has been programmed, you
can use your telephone to speak to someone at the en-
trance telephone and to activate a door opener.
If you have the proper authorization (contact System
Support), you can activate the door opener, enabling
visitors to open the door themselves by entering a 5-
digit code (using a DTMF transmitter or installed key-
pad).

Speaking to visitors via the entrance telephone:

Precondition: Your telephone rings.
Lift the handset within thirty seconds. You are connect-
ed to the entrance telephone immediately.
or
Lift the handset after more than thirty seconds.
Dial the entrance telephone number.

Opening the door from your telephone during a call

from the entrance telephone:
Open door? Confirm.

Opening the door from your telephone without

calling the entrance telephone:
Program/Service Press the key. The LED lights up

*61=Open door? Select and confirm.

or
Enter the code.

Dial the entrance telephone number.

Special features must be taken into consider-

ation if your telephone operates with HiPath
AllServe (system networking via PC network)
Æ page 99!

22
 Making and Answering Calls

Step by Step
Opening the door with a code (at the door):
After ringing the bell, enter the five-digit code (using the
keypad or a DTMF transmitter). Depending on how the
door opener has been programmed, a doorbell call sig-
nal may or may not be forwarded.

Activating the door opener:

Program/Service Press the key. The LED lights up

*89=Door opener on? Select and confirm.

or
Enter the code.

Dial the entrance telephone number.

Enter the five-digit code. Default code = "00000".

or
3=change password? Select the displayed function and press the "OK" dialog
key to change the code.

1=enable with ring? Select and confirm.

or
2=enable w/o ring? You can also open the door without a doorbell ring.

Deactivating the door opener:

Program/Service Press the key. The LED lights up
#89=Door opener off? Select and confirm.
or
Enter the code.

Accepting a Call From an Answering

Machine
You can accept a call from any answering machine if the
machine is connected to your system (contact System
Support) and you have programmed the answering ma-
chine number on a key Æ page 55.
The LED lights up. Press the key.

23
Making and Answering Calls

Step by Step

Display Number of Waiting Calls and

Overload Indication
You can show the number of external waiting calls on
the display by pressing the "View number of calls" key
Æ page 55.
Press the "Waiting calls" key.
If the number of waiting calls exceeds a preset limit
while you are engaged in another call (overload), the
LED on the key lights up. Contact System Support to
find out the waiting call limit.
• LED off:
No callers waiting.
• LED flashes slowly:
You have reached the programmed threshold.
• LED flashes rapidly:
You have exceeded the threshold value (overload).

24
 Making Calls

Step by Step

Making Calls

Off-Hook Dialing
Lift the handset.
Internal calls: Enter the station number.
External calls: Enter the external code and the station
number.

The called party does not answer or is busy:

Replace the handset.

On-Hook Dialing
Internal calls: Enter the station number.
External calls: Enter the external code and the station
number.

The other party answers with speaker:

Lift the handset.
or On-hook: Use speakerphone mode.

The called party does not answer or is busy:

Speaker Press the key. The LED goes out.
Your system may also be programmed so that
you have to press the Internal key before you dial
an internal number.
To call an external party, you have to enter an ex-
ternal code before dialing the party’s telephone
number (Prime Line is not active; contact System
Support).

25
Making Calls

Step by Step

En-Bloc Sending / Correcting Numbers

If this feature is configured (contact System Support), a
connection is not attempted immediately when a sta-
tion number is entered. This means that you can correct
the number if necessary.
The station number is only dialed at your specific re-
quest.
Internal: enter station number.
External: enter external code and station number.

Dialing entered/displayed numbers:

Lift the handset.
or
Dial? Confirm.

Correcting numbers entered:

Delete number? Select and confirm.
The last digit entered in each case is deleted.
Enter the required digit(s).

Canceling en-bloc sending:

End? Select and confirm.
or
Loudspeaker Press the key. The LED goes out.
or
Release Press the key.

26
 Making Calls

Step by Step

Caller ID Suppression
You can prevent your station number or name from ap-
pearing on the displays of external parties you call. The
feature remains active until you deactivate it.
Suppress call ID? Select and confirm.
or
Restore caller ID?

or
Enter code for "suppress" or "restore".
or
System Support can turn caller ID suppression
on and off for all telephones.

Talking to Your Colleague With a

Speaker Call
You can make a loudspeaker announcement through a
loudspeaker if connected (ask System Support), or to an
internal user with an optiset E system telephone with-
out any action on their part.
Program/Service Press the key. The LED lights up.

*80=Speaker call? Select and confirm.

or
Enter the code.

Enter the station number.

Responding to a speaker call Æ page 19.

27
Making Calls

Step by Step

Activating Tone Dialing (DTMF Suffix-

Dialing)
You can transmit dual-tone multifrequency (DTMF) sig-
nals to control devices such as an answering machine
or automatic information system.
Program/Service Press the key. The LED lights up.

*53=DTMF dialing? Select and confirm.

or
Enter the code.

You can use the keys "0" through "9", "*", and "#" to trans-
mit DTMF signals.

Ending the call also deactivates DTMF suffix-dial-

ing.
Your system may be configured so that you can
start DTMF suffix dialing immediately after set-
ting up a connection.

Automatic Connection Setup (Hotline)

If this function is configured (contact System Support),
the system automatically sets up a connection to a pre-
set internal or external destination.
Lift the handset.
Depending on the setting, the connection is either set
up immediately or only after a preset period of time
(hotline after a timeout).

28
 Making Calls

Step by Step

Reserve Trunk
If this feature is configured (contact System Support),
you can reserve a busy trunk for your own use.
When the trunk is free, you receive a call and a message
appears on the display.
Precondition: The message "US:Currently busy
UK:busy at the moment" appears on your screen.
Reserve trunk? Confirm.

When the reserved trunk becomes free:

Your telephone rings. The display shows " Trunk is free".
Lift the handset. You hear the CO dial tone.
Enter the number of the external station.

Assigning a Station Number (Not for

U.S.)
If this function has been configured (contact System
Support), you can selectively assign a specific number
(DID number) to your telephone before making an exter-
nal call. The assigned number then appears on the
called party’s display.
Program/Service Press the key. The LED lights up

*41=Temporary MSN? Select and confirm.

or
Enter the code.

Enter the DID number you wish to use.

Dial the external number.

29
Making Calls

Step by Step

Trunk Flash
To activate ISDN-type services and features through the
network carrier’s analog trunks or those of other com-
munication platforms (such as "consultation hold"), you
must send a signal to the trunks before dialing the ser-
vice code or telephone number.
Precondition: You have set up an external connection.
Program/Service Press the key. The LED lights up.

*51=Trunk flash? Select and confirm.

or
Enter the code.
Enter the service code and/or telephone number.

30
 Making Calls

Step by Step

Associated Dialing/Dialing Aid

If this function has been configured (contact System
Support), you can use a dialing aid to dial numbers and
set up calls for your telephone.
The operating procedure depends on whether the dial-
ing aid is connected to the S0 bus or the a/b (T/R) port.
You can also use your system telephone as a dialing aid
for other telephones.

Dialing aid on the S0 bus:

On the PC, select a destination and start dialing.
The speaker on your telephone is switched on. Lift the
handset when the other party answers.

Dialing aid at the a/b (T/R) port:

On the PC select a destination and start dialing.
"Lift the handset" appears on the PC screen.
Lift the handset.

Dialing aid from your telephone for another tele-

phone:
Program/Service Press the key. The LED lights up

*67=Associated dial? Select and confirm.

or
Enter the code.

Enter the internal station number ("Dial for:").

Enter the number you wish to dial.

31
Calling Multiple Parties Simultaneously

Step by Step

Calling Multiple Parties

Simultaneously

Calling a Second Party

(Consultation Hold)
You can call a second party while engaged in a call. The
first party is placed on hold.
US: Consult? Confirm.
UK: Enquiry?

Call the second party.

Return to the first party:

Return to held call? Confirm.
or
Quit and return?
Press the key. The LED lights up. Enter the code. The
or LED goes out.
Program/Service

Switching to the Party on Hold (toggle)

Toggle/Connect? Select and confirm.

or
Program/Service Press the key. The LED lights up. Enter the code. The
LED goes out.

32
 Calling Multiple Parties Simultaneously

Step by Step
Combine the calling parties into a three-party con-
ference
Conference? Select and confirm.
or
Program/Service Press the key. The LED lights up. Enter the code. The
LED goes out.

Connecting the other parties to each other

Transfer? Select and confirm.

Conducting a Conference
In a conference call, you can talk to as many as four oth-
er parties at the same time. These may be internal or
external users.
Call the first party.
Start conference? Select and confirm.
Call the second station. Announce the conference.

Conference? Select and confirm.

or
Program/Service Press the key. The LED lights up. Enter the code. The
LED goes out.
A tone sounds every 30 seconds to indicate that a con-
ference is in progress. Contact System Support for in-
structions on how to turn it off.

If the second party does not answer:

Return to held call? Confirm.
or
Enter the code.

Adding Up to Five Parties

to the Conference (Initiator Only)
Add party? Confirm.
Call the new party. Announce the conference.

33
Calling Multiple Parties Simultaneously

Step by Step
Conference? Select and confirm.
or
Program/Service Press the key. The LED lights up. Enter the code. The
LED goes out.

Checking Which Parties Are in the Confer-

ence (Initiator Only)
View conf parties? Select and confirm.
The stations appear on the screen.
Exit list? Close the list: Select and confirm.

Removing Parties From the Conference (Initi-

ator Only)
View conf parties? Select and confirm.
The stations appear on the screen.
Select the station you wish to remove (the cursor ap-
pears as a black square at the beginning of the line).
Remove party? Select and confirm.

Leaving a Conference
Replace the handset.
or
US: Leave conference? Select and confirm.
UK: Withdraw?

Ending a Conference (Initiator Only)

End conference? Select and confirm.
or
Program/Service Press the key. The LED lights up. Enter the code. The
LED goes out.

Removing the ISDN Central Office Party

From the Conference (Only for U.S.)
Drop last conf. party? Select and confirm.
or
Program/Service Press the key. The LED lights up. Enter the code. The
LED goes out.

34
 Calling Multiple Parties Simultaneously

Step by Step

Transferring a Call
If the person you are speaking to wants to talk to anoth-
er colleague of yours, you can transfer the call that col-
league.
US: Consult? Press the "OK" dialog key to confirm your selection
UK: Enquiry?

Enter the number of the party to which you want to

transfer the call.
Announce the call, if necessary.

Replace the handset.

or
Transfer? Select and confirm.

...After a Speaker Call (Announcement) in a

Group
If this function has been configured (contact System
Support), you can use a speaker call (announcement,
Æ page 27) to announce a call in progress to a group of
users Æ page 89.
After a member of the group has accepted the call re-
quest, you can transfer the waiting party.
Precondition: You are conducting a call.
US: Consult? Confirm. The other party is placed on hold.
UK: Enquiry?

Program/Service Press the key. The LED lights up

*80=Speaker call? Select and confirm.

or
Enter the code.

Enter the group’s station number.

Announce the call.
When a member of the group accepts the call
Æ page 19, you are connected to this party.

35
Calling Multiple Parties Simultaneously

Step by Step
Replace the handset.
or
Transfer? Select and confirm.
If the connection between the two other parties
is not established within 45 seconds, the call
from the first part returns to you (recall).

Parking a Call
You can park up to ten calls, either internal, external, or
both. Parked calls can be displayed on and picked up
from another telephone. This feature is useful if you
want to continue a call at another phone.
Precondition: You are conducting a call.
Program/Service Press the key. The LED lights up

*56=Park a call? Select and confirm.

or
Enter the code.
... Enter the number of the park slot (0 - 9) and make a note
of it. If the park slot number you entered is not dis-
played, it is already in use; enter another one.

Retrieving a Parked Call

Precondition: One or more calls have been parked. The
telephone is idle.
Program/Service Press the key. The LED lights up
Retrieve call? Select and confirm.
or
Enter the code.
... Enter the park slot number you noted earlier.
If the park slot number you enter is not in use, you can-
not retrieve the call.
If a parked call is not picked up, after a specific
period of time the call is returned to the tele-
phone from where it was parked (recall).

36
 Calling Multiple Parties Simultaneously

Step by Step

Placing External Calls on Hold

If you have programmed a key on your telephone as a
hold key Æ page 55, you can place external calls on
hold.
This enables all other parties to retrieve the call on the
assigned line.
Press the "US:Hold UK:Common Hold" key.
Held on line: 801 A message appears showing which line is on hold
(e.g. 801); make a note of the line number.
If a trunk key has been assigned, the LED flashes slow-
ly.

or Release Replace the handset or press the key.

Depending on your system configuration, this may be
necessary so other users can also pick up the held call.

Picking up (Retrieving) a Held Call

Precondition: One or more calls have been parked. The
telephone is idle.
Program/Service Press the key. The LED lights up

*63=Retrieve line? Select and confirm.

or
Enter the code.
or
If the "Line retrieved" key Æ page 55 has been config-
ured, press the key.

Enter the line number you noted earlier.

or
If a "Trunk key" was assigned to this line Æ page 55:
LED flashes slowly. Press the key.

37
Making Calls to Stored Destinations

Step by Step

Making Calls to Stored Destina-

tions

Using a Caller List

If you are unable to accept an external or internal call,
the call attempt is stored in the caller list.
You can store answered calls either manually (both in-
ternal and external calls) or automatically (external calls
only), Contact System Support for details.
Your telephone stores up to ten calls in chronological or-
der. Each call is assigned a time stamp. The most recent
entry not yet answered in the list is displayed first. Mul-
tiple calls from the same caller do not automatically
generate new entries in the caller list. Instead, only the
most recent time stamp for this caller is updated and its
number incremented.

Retrieving the Caller List

Precondition: System Support has set up a caller list
for your telephone.
Caller list?
or
Enter the code.

Select the station you wish to retrieve (the cursor ap-

pears as a black square at the beginning of the line).

Ending Retrieval
US: Exit? Select and confirm.
UK: End?
or
Program/Service Press the key. The LED goes out.
or
Speaker Press the key. The LED goes out.

38
 Making Calls to Stored Destinations

Step by Step

Displaying the Call Time and Additional Call

Information
Precondition: You have retrieved the caller list and se-
lected the call you want to check (the cursor appears as
a black square at the beginning of the line).
Add’l information? Select and confirm.
or
CARD Press the key.

Dialing a Station Number from the Caller List

Precondition: You have retrieved the caller list and se-
lected the number you want to dial (the cursor appears
as a black square at the beginning of the line).
Call? Confirm.
or
DIAL or Press the key.
The caller is automatically deleted from the caller
list when a connection is finally set up.

Removing an Entry from the Caller List

Precondition: You have retrieved the caller list and se-
lected the call you want to remove (the cursor appears
as a black square at the beginning of the line).
Delete? Press the "OK" dialog key to confirm your selection
or
DEL Press the key.

Saving the Other Party’s Station Number

in the Caller List (Redial)
Precondition: You are engaged in a call or have called
an external party.
Save number? Press the "OK" dialog key to confirm your selection
or
Program/Service Press the key. The LED lights up. Enter the code.

39
Making Calls to Stored Destinations

Step by Step

Redialing a Number
The last three external telephone numbers dialed are
stored automatically.
You can redial them simply by pressing a key.
The station number appears on your screen for two sec-
onds and is then dialed.
Redial Press the key once to dial the number last dialed.
Press the key twice to dial the next to the last number
dialed.
Press the key three times to dial the third-to-the-last
number dialed.

Displaying and dialing saved station numbers

Redial Press the key.
Next? Press the "OK" dialog key within two seconds to confirm
your choice.
Next? The next stored number is displayed. Press the "OK" di-
alog key to confirm four selection.
Call? Select and confirm.

If this feature is configured (contact System Sup-

port), account codes entered are also saved
Æ page 45.

Dialing Numbers from the Electronic

Notebook (ENB)
Precondition: You have stored entries in the ENB on
your telephone Æ page 62.
A B C Enter the name you want to find, or just the first few let-
ters, using the alphanumeric keyboard. Each letter that
you enter limits the selection. The telephone displays
up to five located names at a time.
From the list of displayed names, select the one you
wish to call (the cursor appears as a black square at the
beginning of the line).
Erase the entered letters one character at a time from
right to left.
The entry you wish to dial appears on the screen.
DIAL or Press the key.

40
 Making Calls to Stored Destinations

Step by Step

Dialing a Number From the Internal

Directory
The internal directory contains all station numbers and
system speed-dial numbers assigned to a name. Con-
tact System Support to find out if one was configured
for your system.
Precondition: Names have been assigned to the sta-
tion numbers stored in the system.
Lift the handset.
or
Speaker Press the key. The LED lights up

Directory? Confirm.

A B C Enter the name you want to find, or just the first few let-
ters, using the alphanumeric keyboard. Each letter that
you enter limits the selection. The telephone displays
up to five located names at a time.
From the list of displayed names, select the one you
wish to call (the cursor appears as a black square at the
beginning of the line).
Erase the entered letters one character at a time from
right to left.

The entry you wish to dial appears on the screen.

DIAL or Press the key.

Using Repertory Dialing Keys

Precondition: You have saved a station number on a
repertory dialing key Æ page 53.
Press the key on which the number is saved.
If the station number is located on the second level, first
press "Shift".

You can also press the repertory dial key during a

call. This automatically sets up a consultation
Æ page 32.

41
Making Calls to Stored Destinations

Step by Step

Using Station and System Speed-Dial

Numbers
Precondition: You have stored station speed-dial num-
bers Æ page 54 or System Support has stored system
speed-dial numbers.
Program/Service Press the key. The LED lights up

*7=Use speed-dialing? Confirm.

or
Enter the code.

Enter a speed-dial number.

"*0" to *9" = station speed-dialing.
"000" to "999" = system speed-dialing (contact System
Support).

42
 Displaying and Assigning Call Charges

Step by Step

Displaying and Assigning Call

Charges

Displaying Call Charges (Not for U.S.)

For the current call:
The display usually shows call charges at the end of a
call (default setting).
If you wish to display charges continuously during a call
in progress, System Support must request this feature
from your carrier.
Some carriers also let you display toll-free external calls.
The message "Free of Charge" appears on the screen ei-
ther before or during the call.

If a call is transferred, the charges are assigned to

the telephone to which the call was transferred.

For all calls and the last one conducted:

The connection charges for the last chargeable call con-
ducted are displayed first. Five seconds later, the total
accumulated connection charges appear.
Program/Service Press the key. The LED lights up

*65=Show call charges? Select and confirm.

or
Enter the code.

43
Displaying and Assigning Call Charges

Step by Step

Displaying Call Charges for Another

Telephone (Not for U.S.)
If this function is configured (contact System Support),
you can display and print the chargeable calls for other
telephones (such as a pay phone)
Precondition: You have programmed the function "View
call charges" on a key Æ page 55.
The LED lights up to indicate that a you have conducted
chargeable call since the last time you viewed the
charges.
Press the "View call charges" key. The chargeable call
appear on the screen.
Select the chargeable call you wish to view (the cursor
appears as a black square at the beginning of the line).
Print? Select and confirm.
or
Delete?
or
Add’l information?
or
US: Exit?
UK: End?

44
 Displaying and Assigning Call Charges

Step by Step

Dialing with Call Charge Assignment

You can assign external calls to certain projects.
Precondition: System Support has set up account
codes for you.
Program/Service Press the key. The LED lights up

*60=Account code? Select and confirm.

or
Enter the code.

Enter the account code.

and Press this key.

or
US: #=Save? Confirm.
UK: #=Save entry?
May be necessary, depending on how your system is
configured; contact System Support for details.

Enter the number of the external station.

You can also enter the account code during an

external call.

45
If You Cannot Reach a Destination...

Step by Step

If You Cannot Reach a Destina-

tion...

Using Callback
If a user is busy or is not answering, you can store an
automatic callback. This feature saves you from having
to make repeated attempts to reach the user.
You receive a callback,
• When the other party is no longer busy
• When the user who did not answer has conducted
another call.

Storing a Callback
Precondition: You have reached a busy line or no one
answers.
US: Callback Confirm.
UK: Set Callback

or
Enter the code.

Answering a Callback
Precondition: A callback was saved. Your telephone
rings. "Callback: ..." appears on the display.
Lift the handset.
or
Speaker Press the key. The LED lights up.
You hear a ring tone.

Checking and Canceling a Saved Callback

View callbacks? Select and confirm.
or
Enter the code.

US: Next callback? Select the displayed function and press the "OK" dialog
UK: Display next? key to display additional entries.

46
 If You Cannot Reach a Destination...

Step by Step
Deleting a displayed entry:
Delete? Press the "OK" dialog key to confirm your selection

Ending callback display:

US: Exit? Select and confirm.
UK: End?
or
Program/Service Press the key. The LED goes out.
or
Speaker Press the key. The LED goes out.

Call Waiting (Camp-On)

Precondition: You have dialed an internal number and
hear a busy signal. It is important that you reach the
called party.
Camp-on Wait (approx. 5 seconds) until "Camp-on" appears on the
display and the busy tone is followed by the ring tone.
The called party can then respond Æ page 15

The called party can prevent automatic call wait-

ing Æ page 16.
If this feature is configured (contact System Sup-
port), you will hear the ring tone and the mes-
sage "Camp-on" is immediately displayed.

47
If You Cannot Reach a Destination...

Step by Step

Busy override - Joining a Call in

Progress
This function is only available if it has been configured
by the service technician (contact System Support).
Precondition: You have dialed an internal number and
hear a busy signal. It is important that you reach the
called party.
Override? Select and confirm.
or
Enter the code.
The called party and person to whom this party is talk-
ing hear an alerting tone every two seconds.
If the called party has a system telephone with display,
the following appears on the screen: "Override: (station
no. or name)".
You can now start talking.

48
 Telephone Settings

Step by Step

Telephone Settings

Adjusting the Ring Volume

or Press these keys while the phone is idle.
US: Ring volume? Confirm.
UK: Ringer volume?

or To raise or lower the volume: Keep pressing the keys

until the desired volume is set.
Save.

Adjusting the Ring Tone

or Press these keys while the phone is idle.
US: Ring tone? Select and confirm.
UK: Ringer tone?

or To adjust the ring tone: Keep pressing the keys until the
desired tone is set.
Save.

Adjusting the Attention Ring Volume

If you belong to a team that uses trunk keys, the tele-
phone can alert you to other calls in the team even
when you are engaged in another call Æ page 87. You
hear the attention ring.
or Press one of these keys while the phone is idle.
US: Attention Ring Vol? Select and confirm.
UK: Volume?

or To raise or lower the volume: Keep pressing the keys

until the desired volume is set.
Save.

49
Telephone Settings

Step by Step

Adjusting the Speakerphone to the

Room Acoustics
To help the other party understand you clearly while you
are talking into the microphone, you can adjust the tele-
phone to the acoustics in your environment: "Quiet
room", "Normal room" and "Noisy room".
or Press one of these keys while the phone is idle.
Speakerphone mode? Select and confirm.
or To set the room type: Keep pressing these keys until
the setting you want appears on the screen.
Save.

Adjusting the Receiving Volume During

a Call
You are engaged in a call.
or To raise or lower the volume: Keep pressing the keys
until the desired volume is set.
simultaneously Save.

Adjusting the Display to a Comfortable

Reading Angle
You can swivel the display unit. Adjust the display unit
so that you can clearly read the screen.

50
 Telephone Settings

Step by Step

Selecting the Language of Screen

Prompts
Program/Service Press the key. The LED lights up
More features? Confirm.

*48= Select language? Confirm.

or
Enter the code.

15=Spanish? Select the language you wish to use (such as "Spanish")

and press the "OK" dialog key to confirm.

Locking the Telephone to Prevent Un-

authorized Use

You can prevent unauthorized persons from using your

telephone and its electronic notebook during your ab-
sence.
Precondition: You must have configured a personal
identification number (PIN) for your telephone
Æ page 52.

To lock and unlock the telephone:

Changeover on? Select and confirm.
or
Changeover off?

or
or Enter the code for "on" or "off".

51
Telephone Settings

Step by Step
Enter the telephone lock PIN Æ page 52.
While the telephone is locked, a special dial tone
sounds when you lift the handset. You can con-
tinue to dial internal numbers as usual.
Your telephone can also be locked or unlocked
again by an authorized party Æ page 75.

Saving Your PIN

To use the functions
• to prevent unauthorized persons from using your
telephone Æ page 51
• to use another telephone like your own Æ page 69
• to change your call number Æ page 71
you need to enter a personal identification number,
which you can save yourself.
Program/Service Press the key. The LED lights up

*93=Change PIN? Confirm.

or
Enter the PIN.

Enter the current five-digit PIN.

If you have not yet assigned a PIN, use the PIN "00000"
the first time you enter it.
Enter the new PIN.

Repeat the new PIN.

If you forget your PIN, contact System Support,
who can reset your PIN to "00000".
An authorized party Æ page 75 can also lock and
unlock your telephone.

52
 Saving Station Numbers, Functions, Procedures and Appointments

Step by Step

Saving Station Numbers, Func-

tions, Procedures and Appoint-
ments
You can save a frequently-dialed number, or frequently-
used functions/procedures (comprising several operat-
ing steps) to any free key on your telephone or add-on
device.
If you have programmed a Shift key, you can assign
numbers and functions on two levels of the program-
mable keys. The second (Shift level) can accept only an
external station number.

Saving Repertory Dialing Numbers on a

Key
Program/Service Press the key. The LED lights up

*91=Prog. feature key? Select and confirm.

or
Enter the code.

if necessary If the "Shift Key" has been configured Æ page 55, press
the key.
Press the key. If the key is already in use, its assignment
appears on the screen.
US: Change key? Confirm.
UK: Change feature?

Repdial key? Confirm.

Enter the station number.

US: Save? Confirm.

UK: Save entry?

or If you make a mistake:

Erase the entry character-by-character from right to left.
or
Previous? Select and confirm. This deletes all entered digits.

53
Saving Station Numbers, Functions, Procedures and Appointments

Step by Step
US: Exit? Confirm.
UK: End?
or
US: Another key? Select and confirm.
UK: Program another key?
Simply press the key to dial a stored telephone
number Æ page 41.
If you have saved an internal station number
(=DSS call), the corresponding LED signals vari-
ous states Æ page 56, Æ page 86.
You can do this while a call is in progress.

Storing Station Speed-Dial Numbers

You can store the ten numbers which you use the most
and dial them using your own station speed-dial num-
bers: *0 through *9 Æ page 42.
Program/Service Press the key. The LED lights up

*92=Change Speed-dial? Confirm.

or
Enter the code.

Enter the speed-dial number you wish to use (*0 to

*9). If the speed-dial number is already in use, the pro-
grammed station number appears on the screen.
US: Change? Confirm.
UK: Change entry?

First enter the external code and then the external sta-
tion number.
US: Save? Confirm.
UK: Save entry?

or If you make a mistake:

Erase the entry character-by-character from right to left.
or
Previous? Select and confirm. This deletes all entered digits.

54
 Saving Station Numbers, Functions, Procedures and Appointments

Step by Step
US: Next? Confirm.
UK: Next entry?
or
US: Change? Select and confirm.
UK: Change entry?
or
Delete? Select and confirm.
or
US: Exit Select and confirm.
UK: End

Assigning Functions to Keys

Program/Service Press the key. The LED lights up

*91=Prog. feature key? Select and confirm.

or
Enter the code.

Press the key. If the key is already in use, its assignment

appears on the screen.
US: Change key? Confirm.
UK: Change feature?

Select and confirm the function, such as "Do not dis-

turb".
All programmable functions appear on the screen. See
Quick-Reference Operating Instructions (Appendix):
section ... about function keys.
If necessary
US: Save incomplete Select and confirm.
UK: Store incomplete text Some functions (such as "Call forwarding") accept incom-
plete entries. This means you have to add more digits later
on when you activate the function by pressing a key.
US: Exit? Confirm.
UK: End?
or
US: Another key? Select and confirm.
UK: Program another key?
Now press the key to access the function direct-
ly. If the function can be turned on and off,
such as "Do not disturb", pressing the key multi-
ple times turns the function on and off.

55
Saving Station Numbers, Functions, Procedures and Appointments

Step by Step
Meaning of LED Signals for Saved Functions:
Call forwarding, Forwarding - trunk, Forward Line,
US:Night answer UK:Night Service, Do not disturb,
Changeover, Advisory message, Ringer cutoff, HF
answerback on/off, Hunt group join/leave, Caller ID
suppression, Call wait.term., Waiting tone off, Ring
Transfer, Door opener on/off, Control Relay, Ringing
group on, Shift Key, UCD (Available on/off, Work on/
off, Night answer on/off):

Saved function is not active.

Saved function is active.
Callback:
You have not set a callback.
You have set a callback.
Mute (on/off):
The microphone is switched on.
The microphone is switched off.
Caller list:
No calls saved.
Call request saved.
Repdial key (internal), Direct station select:
The other party is not engaged in a call.
The other party is engaged in a call or has activated do
not disturb.
Flashing rapidly - A caller is trying to reach you, please
pick up the phone.
Flashing slowly - A caller is trying to reach another party,
who has not yet answered.
Mailbox:
No messages present.
Message(s) present.
Call key, General call key, Trunk key, MULAP Key,
Temporary MSN:
No call on assigned trunk.
Active call on assigned trunk.
Flashing rapidly- A call has arrived on this line; press the
key to pick up the call.
Flashing slowly - A call on this line was placed on hold.

56
 Saving Station Numbers, Functions, Procedures and Appointments

Step by Step
Trunk group key
At least one trunk is free.
All trunks in the trunk group are busy.
View call charges:
No chargeable calls have been made since the last time
call charges were displayed.
Chargeable calls have been made since the last time
call charges were displayed.
Call forwarding, Forward Line:
Flashing slowly - Either you or your trunk is the destina-
tion of a forwarded call.
Fax details
No fax received or no message on answering machine.
Fax received or message on answering machine.
View number of calls:
No callers waiting
Flashing rapidly - Callers waiting (a certain number is ex-
ceeded).
Flashing slowly - Callers waiting (a certain number was
reached).
The following functions are assigned to keys which
have no LED:
Repdial key (external), Procedure key, Trace call, Speed-
dial, Release call, Clear, Lock all phones, Send mes-
sage, US:Directory UK:Phonebook, Call waiting,
US:Connect/Toggle UK:Shuttle, Conference, Speaker
call, Retrieve line, Reserve trunk, Release trunk, Tempo-
rary Phone, Override, US:Park UK:Call Park, Pickup - di-
rected, Pickup - group, Account code, Show call charg-
es, Radio paging equip, Answer page, Timed reminder,
Open door, DTMF dialing, Recall key, Room monitor,
Hold key, Consultation, Associated dial, Associated
serv., Tel. data service, Relocate

57
Saving Station Numbers, Functions, Procedures and Appointments

Step by Step

Assigning a Procedure (Operating

Steps) to a Key
Station numbers and functions which require additional
inputs, i.e. comprise several operating steps, can be
saved to a single key on your telephone.
Using the associated dial function, for example
Æ page 31, you can save all the remaining inputs re-
quired (station number of the calling party + the station
number to be dialed) to a single key.
Station numbers which require additional inputs but
also dial pauses can also be stored.
Program/Service Press the key. The LED lights up.

*91=Prog. feature key? Select and confirm.

or
Enter the code.
Press the key. If a function has already been assigned to
this key, a corresponding message is displayed.
US: Change feature? Confirm.
UK: Change key?

Procedure key? Confirm.

Enter the procedure, e.g. "*67 231 089123456".
*67= code for associated dial
231= station number of the calling party
089123456 = number to be dialed.
If necessary
Redial To insert pauses, press this key (a "P" is displayed).

US: Save entry? Confirm.

UK: Save?

or If you make a mistake:

Erase the entry character-by-character from right to left.
or
Previous? Select and confirm. This deletes all digits entered.

58
 Saving Station Numbers, Functions, Procedures and Appointments

Step by Step
US: End? Confirm.
UK: Exit?

or
US: Program another key? Select and confirm.
UK: Another key?
.
Select the stored procedure by pressing a key.
Procedures containing functions which can be
switched on/off can be activated by pressing the
key, and deactivated by pressing the same key
again.
You can also press a procedure key during a call.
The stored digits are automatically sent as DTMF
signals Æ page 28.

59
Saving Station Numbers, Functions, Procedures and Appointments

Step by Step

Saving Appointments
You can tell your telephone to give you a call when you
want to be reminded of an appointment Æ page 18.
To do this, you need to save the time you want the call
to be made. You can enter a single appointment that will
take place in the next twenty four hours, or you can en-
ter a daily recurring appointment.
Program/Service Press the key. The LED lights up

*46=Timed reminder on? Confirm.

or
Enter the code.

Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.)

or 1430 for 14.30 (= 2.30 p.m.).
One time only? Confirm.
or
Daily? Select and confirm.

US: Save? Confirm.

UK: Save entry?
Deleting and checking a saved appointment:
Program/Service Press the key. The LED lights up
#46=Timed reminder off? Confirm.
or
Enter the code.

Delete? Confirm.
or
US: Exit Select and confirm.
UK: End

60
 Maintaining the Electronic Notebook (ENB)

Step by Step

Maintaining the Electronic Note-

book (ENB)
In the electronic notebook of your optiset E memory
telephone you can enter telephone numbers and addi-
tional information, such as addresses and fax numbers
of calling parties. The entries are automatically sorted in
alphabetical order. You can search for specific entries.
The first five lines on the screen show the data for an
entry. The sixth line contains user instructions or your
search letters.
You can dial the numbers stored in the ENB directly
Æ page 40.

Getting to Know the ENB Function

Keys
Your telephone has a keyboard with special keys for ad-
ministering entries in the ENB.
Enter digits using the standard keypad;
A B C Use the keyboard to enter names and special charac-
ters.
EDIT Add a new entry or change an existing one.
CARD Display an entry.
MENU Open the ENB menu (with additional functions).
END End the display. Save the data.
DIAL Dial the number of the displayed party.
DEL Delete an entry along with all related data.
ALT Enter a special character from the upper row of keys.
Return. Go to a new line when editing an entry. Dial the
number of the party currently being displayed.
Move the cursor down.
Move the cursor up.
Move the cursor to the left.
Move the cursor to the right.

61
Maintaining the Electronic Notebook (ENB)

Step by Step
Erase the character to the left of the cursor.
Toggle between uppercase and lowercase letters.

Saving New Entries

EDIT Press the key.
or
MENU Press these keys.

A B C Enter data. Max. 5 lines, 22 characters per line.

Press "Enter" at the end of each line; the cursor moves
to the start of the next line.
If necessary
Erase the character to the left of the cursor.

END Press the key.

The data on the first line is used to sort the entry
in the ENB in alphabetical order. Always enter
something on the first line; in the case of con-
tacts, enter the contact person’s name.
You can also save codes for activating and deac-
tivating functions.

Finding an Entry
A B C Enter the name you wish to find or the first few letters
of the name. Each letter that you enter limits the selec-
tion. The ENB displays up to five located names at a
time.
Select the name you wish to use from the list of dis-
played names (the cursor appears as a black square at
the beginning of the line).

If necessary Erase entries one character at a time from right to left.

If you do not find a name and want to enter it as
a new party, press EDIT during the search.

62
 Maintaining the Electronic Notebook (ENB)

Step by Step

Viewing an Entry
Search for an entry (see above).
CARD Press the key.

Changing an Entry
EDIT Press the key.

A B C Edit the data on Max. 5 lines, 22 characters per line. If

necessary, use the cursor keys.
END Press this key

Deleting an Entry
Search for an entry (see above).
DEL Press these keys.

Using the ENB Menu

MENU Press the key.
Select and open the menu option you wish to use.
Check line six of the display.

Closing the ENB

END Press the key.

If you do not press a key for 20 seconds, the ENB

closes automatically.

63
Testing the Telephone

Step by Step

Testing the Telephone

Testing the Telephone Functions

You can test your telephone functions.
Precondition: Your telephone is idle.
Program/Service Press the key. The LED lights up.

*940=Phone test? Select and confirm.

or
Enter the code.
If everything is OK,
• all LEDs on the telephone start flashing, including
the ones on the key module (only the Program/Ser-
vice menu LED lights up);
• your station number appears on the screen;
• all pixels in the display are activated;
• the ringer signal sounds.

Checking the Key Assignments

You can check the assignment of keys on your tele-
phone to see which functions are programmed on
which keys.
Program/Service Press the key. The LED lights up.

*91=Prog. feature key? Select and confirm.

or
Enter the code.

Press the key. The key assignment appears on the

screen.

US: Another key? Select and confirm.

UK: Program another key?
or
US: Exit? Select and confirm.
UK: End?

64
 Call Forwarding

Step by Step

Call Forwarding

Using Variable Call Forwarding

You can immediately forward internal or external calls to
different internal or external telephones (destinations).
(External destinations require special configuration in
the system.)

Special features must be taken into consider-

ation if your telephone operates with HiPath
AllServe (system networking via PC network)
Æ page 95!

Forwarding on? Select and confirm.

or
Enter the code.

1=all calls? Select and confirm.

or
2=external calls only?
or
3=internal calls only?
or
or or Enter the code.

Enter the number of the telephone that is ringing.

US: Save? Confirm.

UK: Save entry?

Deactivating call forwarding:

Forwarding off? Select and confirm.
or
Enter the code.
When call forwarding is active, a special dial tone
sounds when you lift the handset.
If DID DTMF is active (contact System Support),
you can also forward calls to this destination.
Destinations: fax = 870, DID = 871,
fax DID = 872.

65
Call Forwarding

Step by Step

Using Night Answer

When night answer mode is active, for example during
a lunch break or after office hours, all external calls are
immediately forwarded to a specific internal telephone
(night station). The night station can be defined by Sys-
tem Support ( standard night answer service) or by
you (temporary night answer service).

Special features must be taken into consider-

ation if your telephone operates with HiPath
AllServe (system networking via PC network)
Æ page 96!
Activating this function:
Night answer on? Select and confirm.
or
Enter the code.

*=default? Press the "OK" dialog key to confirm ( standard night an-
swer service)
or
Enter the code ( standard night answer service).
or
Enter the destination number (= temporary night an-
swer service).

US: Save? Confirm.

UK: Save entry?

Deactivating night answer:

Night answer off? Select and confirm.
or
Enter the code.

66
 Call Forwarding

Step by Step

Call Forwarding in the Carrier Network

and Forwarding Multiple Subscriber
Numbers (MSN) (Not for U.S.)
If this function has been configured (contact System
Support), you can forward calls to your assigned multi-
ple subscriber number (MSN) (DID number) directly
within the carrier network.
For example, you can forward your phone line to your
home phone after business hours.
Trunk FWD on? Select and confirm.
or
Enter the code.

1=immediate? Select and confirm the line type you wish to use.
or
2=on no answer?
or
3= on busy?
or
or or Enter the code.

Enter your DID number.

Enter the destination number (without the external

code).
Save? Confirm.

Deactivating call forwarding:

Forwarding - trunk off Select and confirm.
or
Enter the code.

Confirm the displayed call forwarding type.

or
or or Enter the activated call forwarding type.

Enter your DID number.

67
Using Other Functions

Step by Step

Using Other Functions

Sending a Message
You can send short text messages to users who have
system telephones.
Transmitted text messages are signaled in the same
way as a callback request on the optiset E entry and op-
tiset E basic models.
US: Send message? Select and confirm.
UK: Send Message?
or
Enter the code.

Enter the recipient’s internal station number.

A B C Enter the message, which can be a total of 24 charac-

ters long, from the keypad.
or
0=Please call back Select and confirm the preprogrammed message
(which can be changed by System Support).
or
... Enter the code directly.
The codes appear on the screen, next to the messages
to which they are assigned.
Send? Confirm.

Displaying and Deleting Messages You Have

Sent
View sent message? Select and confirm.
or
Enter the code.
Follow the display prompts.

Answering Messages
"Messages received:" appears on your screen, along
with an indication of the length.
US: View messages? Confirm.
UK: Display Messages?

Follow the display prompts.

68
 Using Other Functions

Step by Step

Leaving an Advisory Message

You can leave an advisory message on your telephone
screen for internal callers who want to reach you while
you are away from your desk.
When another party calls you, the message appears on
the caller’s screen.
Advisory msg. on? Select and confirm.
or
Enter the code.

A B C Enter the message, which can be a total of 24 charac-

ters long, from the keypad.
or
0=Back at: Select and confirm the preprogrammed message
(which can be changed by System Support).
or
... Enter the code directly.
The codes appear on the screen, next to the messages
to which they are assigned.
You can add numeric input to preprogrammed
messages that end in a colon.

Deleting Advisory Messages

Advisory msg. off Select and confirm.
or
Enter the code.
or
If you have programmed an "Advisory message" key
Æ page 55: The LED lights up. Press the key.

Using Another Telephone Like Your

Own
Other people can temporarily use your telephone for
outgoing calls as though it were their own.
Program/Service Press the key. The LED lights up

*508=Temporary Phone? Select and confirm.

or
Enter the code.

69
Using Other Functions

Step by Step
Enter the other user’s station number.

Enter the other user’s telephone lock PIN.Æ page 52.

If necessary
Change password Users who have not yet selected a personal identifica-
tion number are prompted to do so on their own tele-
phones.
Dial the external number.
This state is canceled at the end of the call.

70
 Using Other Functions

Step by Step

Change call number (relocate)

You can put your call number on every other available te-
lephone when it is set up (ask System Support).
Your previous telephone then receives the old call num-
ber of your new telephone. The call number together
with the settings (e.g. programmed keys) of the tele-
phone are changed.
Precondition: Your old and new telephone are the first
telephones at each connection. The telephone are in
idle state.
The following procedure is carried out on the new tele-
phone.
Program/Service Press the key. The LED lights up.

*9419=Relocate? Select and confirm.

or
Enter the code.

Enter your own call number.

Enter code (telephone lock) Æ page 52.

(This is not necessary if you have not determined a code
yet).

Complete Relocate Confirm.

or
Enter the code.
If you exchange call numbers from different sys-
tem telephones, all programmed keys are re-
placed with the default assignment.
You can, however, connect your telephone to
another connection and carry out the procedure.

71
Using Other Functions

Step by Step

Fax Details and Message on Answer-

ing Machine
If a fax or answering machine is connected to your sys-
tem and you have assigned the "Fax details" function to
a programmable key Æ page 55, the key lights up when
a fax or a message has been received.

Deactivating indication:
Press the illuminated "Fax details" key. The LED goes
out.

Resetting Services and Functions

(System-Wide Cancellation for a Tele-
phone)
There is a general reset procedure for activated func-
tions. The following functions are canceled, if they were
activated:
• Forwarding on
• Advisory msg. on
• Ringing group on
• Hunting group off
• Suppress call ID
• Waiting tone off
• DND on
• Ringer cutoff on
• Messages received:
• View callbacks
Program/Service Press the key. The LED lights up
#0=Reset services? Select and confirm.
or
Enter the code.

72
 Using Other Functions

Step by Step

Silent Monitor
If this function has been configured (contact System
Support), you can join a call already in progress at an in-
ternal station and listen in unnoticed.
Enter the code.
Enter the internal station number.

Monitoring a Room
A telephone can be used to monitor a room. The func-
tion must be activated on the telephone that you want
to monitor.
Calling this telephone lets you hear what is going on in
the room.

Activating the telephone to be monitored:

Program/Service Press the key. The LED lights up

*88=Room monitor? Select and confirm.

or
Enter the code.
You can either leave the telephone in speakerphone
mode or lift the handset and leave it directed towards
the noise source.

Deactivating the telephone to be monitored:

Program/Service Press the illuminated key. The LED goes out.
or
Replace the handset.

Monitoring the room:

Enter the internal number if the telephone in the room
you wish to monitor.

73
Using Other Functions

Step by Step

Activating Functions for Another

Telephone
If this function has been configured (contact System
Support), you can turn the following functions on and off
for other telephones. This feature is also known as as-
sociated service.
• Do not disturb,
code: *97/#97 Æ page 20
• Call forwarding,
code *11, *12, *13/#1 Æ page 65
• Locking and unlocking telephone,
code *66/#66 Æ page 51
• Group ringing,
code *81/#81 Æ page 89
• Leaving an advisory message,
code *69/#69 Æ page 69
• Group call,
code *85/#85 Æ page 89
• Reset services and functions,
code #0 Æ page 72
• Control relay,
code *90/#90 Æ page 79
• Night service,
code *44/#44 Æ page 66
• Timed reminders,
code *65 Æ page 60
Program/Service Press the key. The LED lights up

*83=Associated serv? Confirm.

or
Enter the code.

Enter the internal number of the telephone for which

you want to activate the function.
Enter the code, such as *97 for do not disturb.
Follow the prompts on the screen for any further input.

74
 Using Other Functions

Step by Step

Locking Another Telephone to Prevent

Unauthorized Use
If this function has been configured (contact System
Support), you can lock other telephones to prevent un-
authorized use, and later unlock them again.
You can use this function to unlock the telephone for us-
ers who have locked their telephones and then forgot-
ten their PINs.
Program/Service Press the key. The LED lights up

*943=Lock all phones? Confirm.

or
Enter the code.

Enter the internal number of the telephones that you

want to lock or unlock.

*=Lock phone? Confirm.

or
#=Unlock phone?
or
or Enter the code.

Using System Functions from

the Outside
(DISA: Direct Inward System Access)
If this function has been configured (contact System
Support), you can set up external outgoing calls from
outside the system, just like an internal user. You can
also activate and deactivate the following functions in
your system:
• Reset services and functions,
code #0 Æ page 72
• Call forwarding, code: *1/#1 Æ page 65
• Lock and unlock all phones,
code: *66/#66 Æ page 51
• Save PIN,
code: *93 Æ page 52
• Send a message,
code: *68/#68 Æ page 68

75
Using Other Functions

Step by Step
• Leave an advisory message,
code: *69/#69 Æ page 69
• Group ringing, code: *81/#81 Æ page 89
• Group call, code: *85/#85 Æ page 89
• Suppress caller ID,
code: *86/#86 Æ page 27
• Waiting tone, code: *87/#87 Æ page 16
• Open door, code: *61 Æ page 22
• Door opener on/off, code: *89/#89 Æ page 23
• Control relay, code *90/#90 Æ page 79
• Do not disturb, code: *97/#97 Æ page 20
• Ringer cutoff function, code: *98/#98 Æ page 20
• Speed-dialing, code: *7 Æ page 42
• Associated service, code: *83 Æ page 74
Precondition: You have a telephone that uses tone di-
aling (DTMF dialing) or you can switch your telephone
to tone dialing. The telephone is not connected to the
system.
Set up a call to the system. Enter the station number
(contact System Support).
Wait for a continuous tone (if necessary switch the tele-
phone to tone dialing), then enter the internal number
that has been assigned to you and the associated PIN.
Enter the code (necessary only if programmed in the
system).

Wait for a dial tone and then enter the code, such as
*97 for Do not disturb on. Make other inputs as neces-
sary; (refer to the operating instructions for pulse and
DTMF telephones).
or
Dial the external number.

You can only execute one function at a time, or

set up only one outgoing connection.
The connection is immediately released after
successful activation of a function.
In the case of an external-external call, the con-
nection is released as soon as either of the par-
ties ends the call.

76
 Using Other Functions

Step by Step

Using functions in ISDN via code

dialing (keypad dialing)
If authorized (contact System Support), you can set
ISDN functions via code dialing in some countries.
Program/Service Press the key. The LED lights up.

*503=Keypad dialing? Confirm.

or

Enter the code.

Enter the number of the trunk you wish to use (contact

System Support).
Entering a code for required ISDN function.
Contact your network provider to find out which
ISDN functions can be code-controlled in your
country.
Siemens AG shall not be liable for damages/
costs which may be incurred by fraudulent activi-
ties or remote operation (e.g. toll fraud).

77
Using Other Functions

Step by Step

Controlling Connected Computers or

Other Programs and Telephone Data Ser-
vice (HiPath 3500/3550/3700/3750 Only)
If this function has been configured (contact System
Support), you can control connected computers or pro-
grams running on them, such as hotel services or infor-
mation systems, from your telephone.
Precondition: You have set up a connection.
Program/Service Press the key. The LED lights up

*42=Tel. data service? Confirm.

or
Enter the code.
The connected computer now prompts you to enter the
data, which you can do in one of two ways. Contact Sys-
tem Support to find out which option is programmed in
your system:
• Input in en-bloc mode
... Enter data.
Press this key at the end of the entry.
or
Entry complete? Confirm.

or • Input in online mode:

The connected computer processes your entries di-
rectly.
Enter the code.
... Enter data.

78
 Using Other Functions

Step by Step

Controlling Relays
If this function has been configured (contact System
Support), you can turn up to four relays on and off to
control different facilities (such as a door opener).
Depending on how they are programmed, you can
switch the relays on and off or switch them on and have
them switched off automatically after a timeout.

Special features must be taken into consider-

ation if your telephone operates with HiPath
AllServe (system networking via PC network)
Æ page 98!

*90=Control Relay On? Select and confirm.

or
#90=Control Relay Off?
or
or Enter the code for "on" or "off".

... Enter the relay.

Sensors (HiPath 3300/3350/3500/

3550 Only)
If this function has been configured (contact System
Support), sensors detect signals, causing your phone to
ring and a message to appear on your screen.

79
Using Other Functions

Step by Step

Radio Paging (Not for U.S.)

If paging equipment is connected to your system (con-
tact System Support), you can contact people via their
pocket receivers.
The pocket receiver indicates to the person you are
looking for that someone is trying to get in touch. The
person you page can then go to the nearest telephone
and call you.
The operating procedures differ according to the type of
radio paging equipment connected (simple or enhanced
paging equipment).

Simple Paging Equipment

Paging:
To be paged, you must have activated a call ringing
group Æ page 91, call forwarding Æ page 65, or call re-
direction (service technician) to the internal station
number of your paging equipment.
A call request is then signaled automatically.

Answering the page from the nearest telephone:

Lift the handset.
Enter the code.
Enter your own station number.

Enhanced Paging Equipment (Hipath 3700/

3750 Only)
Paging:
Program/Service Press the key. The LED lights up.

*45=Page? Select and confirm.

or
Enter the code.

Enter the number of the party you want to page.

80
 Using Other Functions

Step by Step
1=Display information? Select and confirm.
or
2=Text?

Answering the page from the nearest telephone:

Lift the handset.

Program/Service Press the key. The LED lights up.

#45=Answer page? Select and confirm.
or
Enter the code.

Enter your own station number.

Team and Executive/Secretary Functions

81
Team and Executive/Secretary Functions With Trunk Keys

Step by Step

Team and Executive/Secretary

Functions With Trunk Keys
If this function has been configured (contact System
Support), you belong to a team of users for whom spe-
cial keys were programmed:
• Trunk keys (MULAP keys)
• Direct station selection keys
• Group call key
(not on the executive telephone in an executive/sec-
retary team)
• Ring transfer keys
(only in an executive/secretary team)
As a team member, you can also program these keys
yourself ("MULAP key", "Direct station select", "Hunt
group join/leave", "Ring transfer: on/off") Æ page 55. You
can also program a call forwarding key ("Forward Line")
for each line.

Using Trunk Keys

A separate trunk is assigned to each team member. All
other team members have the same trunk keys for
these trunks on their telephones. This means that every
team member can use all programmed trunk keys.
Each team member can also be reached under a sepa-
rate station number, if one was assigned.

Meaning of LED Indications on Trunk Keys:

Trunk key LED is off - Trunk is free and can be used.
or
Trunk key LED is lit - Trunk is in use.
or
Trunk key LED is flashing rapidly - A call on the trunk
needs to be answered.
or
Trunk key LED is flashing slowly - A call on hold is wait-
ing.

82
 Team and Executive/Secretary Functions With Trunk Keys

Step by Step

Answering Calls With Trunk Keys

Precondition: Your telephone is ringing and/or the
trunk key is flashing rapidly.
If necessary Press the rapidly flashing trunk key.
This is not necessary if the trunk is automatically as-
signed to you when you lift the handset or press the
"Speaker" key; in this case the assigned trunk key lights
up.
Lift the handset.
or
With on-hook dialing: Use speakerphone mode.

Making Calls with Trunk Keys

If necessary Press the free trunk key that you want to use to set up
your call.
This is not necessary if the trunk is automatically as-
signed to you when you lift the handset or press the
"Speaker" key; in this case the assigned trunk key lights
up.
Dial the station number.

When the other party answers, Lift the handset.

or
With on-hook dialing: Use speakerphone mode.

Using a Trunk Key to Place a Call on Hold and

Retrieve It Again
Precondition: You are conducting a call over a trunk in
your group. The "US:Hold UK:Common Hold" key has
been programmed on your telephone Æ page 55.

Placing a call on hold:

Press the "US:Hold UK:Common Hold" key.
If necessary
or Release Replace the handset or press the key.
Depending on the configuration (contact System Sup-
port), this may be necessary so other team members
can also pick up the call on hold.

83
Team and Executive/Secretary Functions With Trunk Keys

Step by Step
Retrieving the call:
Press the slowly flashing trunk key.

Switching Between Phone Calls on Multiple

Trunks
Precondition: You are conducting a call over a trunk in
your group. Another trunk key starts flashing.
Press the flashing trunk key. The first party is placed on
hold on the other trunk.
Press the slowly flashing trunk key. The second party is
placed on hold.
You can switch between the two call as many times as
you wish. Always press the slowly flashing trunk key.

Forwarding Calls on Lines

You can immediately forward internal or external calls
on your lines to different internal or external telephones
(destinations); even external destinations are possible
in certain system configurations.
Activating call forwarding for one trunk activates the
function for all trunk keys assigned to this trunk in your
group.
Program/Service Press the key. The LED lights up

*501=Forward Line: On? Select and confirm.

or
Enter the code.

Press the trunk key you wish to use.

or
Enter the number of the trunk you wish to use.

or
If available. Press the "Forward Line" key.
(You have stored the incomplete "Forward Line" function
on the key, excluding the call forwarding type and desti-
nation Æ page 55.)

84
 Team and Executive/Secretary Functions With Trunk Keys

Step by Step
1=all calls? Select and confirm.
or
2=external calls only?
or
3=internal calls only?
or
or or Enter the code.
Enter the destination number.
US: Save? Confirm.
UK: Save entry?

or
If available. Press the "Forward Line" key. (You have
stored the call forwarding type and destination on the
"Forward Line" key Æ page 55.)

Deactivating call forwarding:

Program/Service Press the key. The LED lights up
#501=Forward Line: Off? Select and confirm.
or
Enter the code.

Press the trunk key you wish to use.

or
Enter the number of the trunk key you wish to use.

or
If available. Press the "Forward Line" key.
If you have activated call forwarding for a trunk, a
special dial tone sounds when the line is seized.

Meaning of LED Indications on the "Forward Line"

Keys:
The LED on the "Forward Line" key is off - call forwarding
is not active for this trunk.
or
LED on the "Forward Line" key is lit - call forwarding is
active for this trunk.
or
LED on the "Forward Line" key is flashing slowly - the
trunk is a call forwarding destination.

85
Team and Executive/Secretary Functions With Trunk Keys

Step by Step

Using DSS Keys

Each team member has a DSS key for every other
member in the team.
This enables every team member to reach all other
members of the team directly, simply by pressing a key.

Meaning of LED Indications on DSS Keys

LED on the DSS key is off - the team member is not en-
gaged in a phone call.
or
LED on the DSS key is lit - the team member is engaged
in a phone call or has activated do not disturb.
or
LED on the DSS key is flashing rapidly - a call has ar-
rived for you and needs to be answered.
or
LED on the DSS keys is flashing slowly - a caller is try-
ing to reach another member of your team, who has not
yet answered.

Using DSS Keys to Answer Calls

Precondition: Your telephone is ringing and/or a DSS
key is flashing.
If necessary Press the flashing DSS key.
This is not necessary if you are receiving a DSS call and
the DSS key is flashing rapidly.
Lift the handset.
or
With on-hook dialing: Use speakerphone mode.

Calling a Team Member Directly

Press the direct station selection key.
or
If the team member you wish to reach is engaged in an-
other call, the DSS key on your telephone is illuminated.
You can make the call even in this case.

When the other party answers: Lift the handset.

or
With on-hook dialing: Use speakerphone mode.

86
 Team and Executive/Secretary Functions With Trunk Keys

Step by Step

Transferring a Call in Progress

Press the DSS key and announce the call, if desired.
or Release Replace the handset or press the key.

Accepting a Call for Another Team

Member
Press the flashing DSS key or trunk key.
Lift the handset.
or
With on-hook dialing: Use speakerphone mode.

Joining or Leaving a Group Call

(Not for the Executive Telephone in an
Executive/Secretary Team)
By default, your telephone rings when a call arrives on
your line.
If you want your phone to ring even when calls arrive on
other lines, you can turn your ringer on and off for each
line in your group Æ page 89.
Your telephone rings (one time only or every four sec-
onds) even when you are engaged in another call (atten-
tion ring volume Æ page 49).

87
Team and Executive/Secretary Functions With Trunk Keys

Step by Step

Transferring Calls Directly to the

Executive (Only in an Executive/Secre-
tary Group)
Normally, audible signaling of all calls for the executive
is heard only in the secretary’s office.
You can activate audible signaling so that calls are only
signaled on the executive telephone and on a second
telephone assigned to it.

Activating ring transfer:

Press the "Ring Transfer" key. The LED lights up.

or
Program/Service Press the key. The LED lights up

*502=Ring Transfer: On? Select and confirm.

or
Enter the code.

Press the trunk key you wish to use.

or
Enter the number of the trunk you wish to use.

Deactivating ring transfer:

Press the "Ring Transfer" key. The LED goes out.

or
Program/Service Press the key. The LED lights up
#502=Ring Transfer: Off? Select and confirm.
or
Enter the code.

Press the trunk key you wish to use.

or
Enter the number of the trunk you wish to use.

88
 Using Other Team Functions

Step by Step

Using Other Team Functions

Turning Group Call On and Off

If this function has been configured (contact System
Support), you belong to one or more groups of users
who can each be reached under a hunt group or group
call number.
Incoming calls are signaled on all group member tele-
phones in the order in which they are received ( hunt
group) or simultaneously (= group call) until one mem-
ber of the group accepts the call.
You can also belong to a team (including executive/sec-
retary ones) in which station numbers are programmed
on trunk keys Æ page 82.
Each member of the group remains available under his
or her own station number.
You can activate and deactivate the audible signal for a
hunt group, group call or individual trunks in a group (in-
cluding an executive/secretary team).
If the LED on a programmed "Hunt group join/leave" key
Æ page 55 is illuminated, this means that the audible
tone was activated for at least one group.

Special features must be taken into consider-

ation if your telephone operates with HiPath
AllServe (system networking via PC network)
Æ page 94!

You belong to a hunt group or a group call:

Leave hunt group? Select and confirm.
or
Join hunt group?

or
or Enter the code for "leave" or "join".
or
Press the Hunt group join/leave key.
or

89
Using Other Team Functions

Step by Step
You belong to multiple groups or to one group with
trunk keys (including executive/secretary teams).
Leave hunt group? Select and confirm.
or
Join hunt group?

or
or Enter the code for "leave" or "join".
or
Press the "Hunt group join/leave" key.
or

301 x group name If an "x" appears between group/trunk number

or (such as 301) and group name, the audible tone is active
for this group or trunk.
301 group name No "x" means that the audible tone was deactivated.

Next? Press the "OK" dialog key to confirm your selection and
display the next group or trunk number and group
name.
or
Leave hunt group? Select and confirm. This turns off the audible tone for
the displayed group or trunk.
or
Join hunt group? Select and confirm.
This turns off the audible tone for the displayed group or
trunk.
or
#=Leave all groups? Select and confirm.
This turns off the audible tone for all groups and trunks.
or
Enter the code for "Leave all groups".
or

*=In hunt group? Select and confirm.

This turns off the audible tone for all groups and trunks.
or
Enter the code for "Join all groups".
If you deactivate the audible tone for another
group or trunk, or deactivate it for all groups and
trunks to which you belong, a special dial tone
sounds when you lift the handset.

90
 Using Other Team Functions

Step by Step

Accepting a Call for Another Member

of Your Team
You can accept calls for other telephones in your team
from your telephone even while engaged in another
call. To do this, contact System Support to find out if a
pickup group has been configured.
Precondition: You telephone rings briefly. The follow-
ing message appears on the display: "Call for:".
Pickup - group? Confirm.
or
Program/Service Press the key. The LED lights up.
Enter the code.

Activating and Deactivating a Ringing

Group
You can have calls for your telephone signaled audibly at
up to five other internal phones. The person who an-
swers first receives the call.

Special features must be taken into consider-

ation if your telephone operates with HiPath
AllServe (system networking via PC network)
Æ page 97!

Saving, displaying, and deleting telephones for the

ringing group:
Program/Service Press the key. The LED lights up

*81=Ringing group on? Select and confirm.

or
Enter the code.
Follow the display prompts (enter the internal station
number).

Removing all telephones in call ringing group:

Ringing group off? Select and confirm.
or
Enter the code.

91
Using Other Team Functions

Step by Step

Uniform Call Distribution (UCD)

If this function has been configured (contact System
Support), you belong to a group of users (agents) to
whom calls are distributed.
An incoming call is always assigned to the agent who
has had the longest break without a call.

Logging on and off at the beginning and end of your

shift:
Program/Service Press the key. The LED lights up
UCD? Select and confirm.

*401=Log on? Confirm.

or
#401=Log off?
or
or Enter the code for "Log on" or "Log off".

To log on, enter your identification number ("Agent:").

Contact System Support to find out what it is.

Logging on and off during your shift:

Program/Service Press the key. The LED lights up
UCD? Select and confirm.
#402=Not available? Confirm.
or
*402=Available?
or
or Enter the code for "Not available" or "Available".

92
 Using Other Team Functions

Step by Step
Requesting and activating a work time:
If you want to follow-up on the last call you answered
without being disturbed, you can request and activate a
work time. This removes your telephone from the call
distribution cycle for a programmable period of time un-
til you log back on.
Program/Service Press the key. The LED lights up.
UCD? Select and confirm.

*403=Work on? Confirm.

or
#403=Work off?
or
or Enter the code for "on" or "off".

Turning the night service on and off for UCD:

Program/Service Press the key. The LED lights up.
UCD? Select and confirm.

*404=UCD night on? Confirm.

or
#404=UCD night off?
or
or Enter the code for "on" or "off".

Display the number of waiting calls:

Program/Service Press the key. The LED lights up.
UCD? Select and confirm.

*405=Calls in queue? Confirm.

or
Enter the code for "on" or "off".
System networking via LAN (PC network)

93
Special Function in the LAN (PC Network)

Step by Step

Special Function in the LAN

(PC Network)
If your telephone is operating in a HiPath AllServe envi-
ronment, multiple HiPath 3000 systems are intercon-
nected via a LAN (Local Area Network, e.g. proprietary
PC network). Your telephone calls are conducted via the
LAN (PC network).
If this is the case, you must take certain special features
into consideration when performing various functions.
These are described below.

Leaving a Hunt Group/Group Call

Precondition: you belong to a hunt group/group call
Æ page 89 of another HiPath 3000:
Internal DISA? Select and confirm.
or
Enter the code.

Enter the (DISA) call number of the other HiPath 3000.

or Confirm the entry.

Enter the (DISA) call number of your telephone.

or Confirm the entry.

Leave hunt group? Select and confirm.

or
Join hunt group?
or
or Enter the code for "leave" or "join".

You belong to multiple groups of another

HiPath 3000:
Enter the group number for "Join/Leave, directed".

94
 Special Function in the LAN (PC Network)

Step by Step

Transferring Call Forwarding

You can activate/deactivate call forwarding Æ page 65
for your telephone from other HiPath AllServe tele-
phones.
Internal DISA? Select and confirm.
or
Enter the code.

Enter the (DISA) call number of the HiPath 3000 to

which your telephone is connected.
or Confirm the entry.

Enter the (DISA) call number of your telephone.

or Confirm the entry.

Activating this function:

Call forwarding on? Select and confirm.
or
Enter the code.

1=all calls? Select and confirm.

or
2=external calls only?
or
3=internal calls only?
or
or or Enter the code.
Enter the destination number.

Save? Confirm.

Deactivating this function:

Call forwarding off? Select and confirm.
or
Enter the code.

95
Special Function in the LAN (PC Network)

Step by Step

Using Night Answer

If authorized (contact System Support), you can define
telephones in other HiPath 3000 communications plat-
forms as the night answer Æ page 66.
Internal DISA? Select and confirm.
or
Enter the code.

Enter the (DISA) call number of the HiPath 3000 to

which the night answer telephone is connected.
or Confirm the entry.

Enter the (DISA) call number of the telephone from

which you wish to activate/deactivate the night answer
service.
or Confirm the entry.

Activating this function:

Night answer on? Select and confirm.
or
Enter the code.

Enter the destination number (= temporary night an-

swer).

Save? Confirm.

Deactivating this function:

Night answer off? Select and confirm.
or
Enter the code.

96
 Special Function in the LAN (PC Network)

Step by Step

Activating and Deactivating a Ringing

Group
You can have calls for your telephone signaled audibly at
external telephones or at telephones in other
HiPath 3000 communications platforms Æ page 91.

Saving the telephones for the ringing group:

Program/Service Press the key. The LED lights up.

*81=Ringing group on? Select and confirm.

or
Enter the code.

Add to ringing group? Select and confirm

or
Add another station?
or
Display/remove? Select and confirm, then follow the operating instruc-
tions.

Enter the call number.

#=Entry complete? Confirm.

or
Enter.

Save? Confirm.

Exit? Select and confirm.

Removing all telephones in call ringing group:

Ringing group off? Select and confirm.
or
Enter the code.

97
Special Function in the LAN (PC Network)

Step by Step

Controlling Relays
If this feature is configured (contact System Support),
you can also control relays Æ page 79 in other
HiPath 3000 communications platforms.
Internal DISA? Select and confirm.
or
Enter the code.

Enter the (DISA) call number of the HiPath 3000 in

which the relay is to be controlled.
or Confirm the entry.

Enter the (DISA) call number of the telephone from

which you wish to control the relay.
or Confirm the entry.

*90=Control Relay On? Select and confirm.

or
#90=Control Relay Off?
or
or Enter the code for "on" or "off".

... Enter the relay.

98
 Special Function in the LAN (PC Network)

Step by Step

Opening the Door

If this feature is configured (contact System Support),
you can also activate the door opener Æ page 22 in
other HiPath 3000 communications platforms.
Internal DISA? Select and confirm.
or
Enter the code.

Enter the (DISA) call number of the HiPath 3000 in

which the door is to be opened.
or Confirm the entry.

Enter the (DISA) call number of the telephone from

which you wish to activate the door opener.
or Confirm the entry.

Open door? Select and confirm.

or
Enter the code.

Enter the call number of the entrance telephone.

All About Your Telephone

99
Labeling, Documentation, and Accessories

Labeling, Documentation, and Accessories

Labeling Key Fields

Key labeling sheets containing pre-cut cards are supplied with each tele-
phone and key module in an accessory pack. These cards can be used on
both sides, and are inserted into the telephone.

To label the fixed function keys

Æ page 3, punch out the small pre-
printed labeling card. Insert the card
and cover it with the plastic foil sup-
plied (matt side up), as shown in the
drawing.
Use one large card for labeling the
programmable keys Æ page 3.
Punch out the card, write down the
stored functions and/or station
numbers (in the white area), insert
it, and cover it with the plastic foil
supplied (matt side up), as shown in
the drawing.

If you are using the "dual key assignment" function Æ page 53, use
the back of the large card for labeling or assigning the two levels.
Use the plastic foil with the narrow strips as a protective cover.

Labeling Key Fields Using the PC

If you have the user instructions for your HiPath 3000/HiPath AllServe on
CD Æ page 101, you can label keys conveniently at the PC.

Attaching a Station Number Label

A sheet with station number labels is supplied with each telephone.
Fill out the label (fire, police, your own station number) and punch it out.
Lift the handset and attach the label in the recess of the telephone.

100
 Labeling, Documentation, and Accessories

Ordering Operating Instructions (Not for U.S.)

Additional copies of these operating instructions can be ordered from the
Siemens sales department:
• Printed copy in an accessory pack, order number A31003-M1550-
B832-5-7619 (also available in other languages),
• On CD in HTML and PDF format, order number P31003-H1012-C130-*-
6Z19 (7 languages included).

Contact system Support for information and ordering instructions.

Operating Instructions in the Internet

You can download these operating instructions as a file from the Internet:
http://www.hipath.com
The operating instructions are available in PDF format. To read them, you
need the Adobe Acrobat Reader, which is available free of charge.
To download files from the Internet you need a computer with Internet ac-
cess and a Web browser such as Netscape Communicator or Microsoft In-
ternet Explorer.

Ordering Accessories
The following accessories help you customize your telephone to your indi-
vidual preferences:
optiset E key module:
Key module with programmable keys. You can connect up to four key mod-
ules to your telephone.
optiset E data adapter:
Connects a PC to the V.24 interface.
optiset E ISDN adapter:
Connects an ISDN device, such as an ISDN fax machine, video recorder or
PC to the S0 interface.
optiset E privacy module:
Key module for encrypting voice signals in calls.
optiset E headset/headset plus adapter:
Connects a headset or tape recorder.
optiset E contact adapter (not for U.S.):
Provides an additional bell for signaling calls in loud environments and sim-
ilar situations and controls illuminated display panels, such as "Please do
not enter" at the entrance to a room.
optiset E control adapter:
Connects a headset to a telephone with a PC link.

101
Labeling, Documentation, and Accessories

optiset E phone adapter:

Connects a second optiset E telephone. Callers can reach the second
optiset E telephone under a separate station number.
optiset E analog adapter:
Connects an additional analog telephone, fax machine or PC with a modem
card.
optiset E acoustic adapter (not for U.S.):
Connects a desk microphone, external speaker or second handset.
PNT E (not for U.S.):
A desktop unit (optionally available with PSU for power supply) for connect-
ing up to 2 S0 terminals (e.g. PC and FAX).
Headset:
Headset for frequent telephone users.
Desk microphone (not for U.S.):
For speakerphone mode under poor acoustic conditions.
External speaker (not for U.S.):
Improves the sound quality with open listening.
Second handset (not for U.S.):
Allows you to hear better in noisy environments.
BLF (Busy Lamp Field):
An add-on module with 90 LEDs and function keys. Use preferably in con-
junction with optiPoint Attendant.
optiLog 4me (for me):
add-on module for digital voice recording.

You will find details about the individual products in the optiset E
telephone data sheets.

102
 Fixing Problems

Fixing Problems

Telephone Maintenance
• Always use a damp or antistatic cloth to clean the telephone. Never
use a dry cloth.
• If the telephone is very dirty, clean it with a diluted neutral cleaner con-
taining surfactants, such as a dish detergent. Afterwards remove all
traces of the cleaner with a damp cloth (using water only).
• Never use cleaners containing alcohol, cleaners that corrode plastic, or
abrasive powders.

Troubleshooting
Pressed key does not respond:
Check whether the key is stuck.

Telephone does not ring:

Check whether the do not disturb function was activated on your tele-
phone (" Do not disturb" appears on the screen). If so, deactivate it
Æ page 20.

You cannot dial an external number:

Check whether you telephone is locked ("US:Not authorized UK:Access de-
nied" appears on the screen). If so, unlock the telephone Æ page 51.

To correct any other problem:

First contact System Support. If System Support is unable to correct the
problem, contact Customer Service.

103
Fixing Problems

Step by Step

Responding to Error Messages on the

Screen
US: Invalid entry Possible cause:
UK: Incorrect entry
The station number is incorrect.

Possible response:
Enter a correct station number.
US: Not authorized Possible cause:
UK: Access denied
You tried to activate a disabled function.

Possible response:
Ask System Support to authorize you to use the func-
tion.
US: Currently not possible Possible cause:
UK: Feature not available
The station number you dialed does not exist. The tele-
phone you are trying to call is unplugged.

Possible response:
Enter a correct station number. Try calling the telephone
again later on.
US:Invalid station number Possible cause:
UK: Number cannot be
dialed
You dialed your own station number.

Possible response:
Enter a correct station number.
US: Key memory is full Possible cause:
UK: Max.no.of keys
exceeded
All memory locations for external station numbers are
currently in use.

Possible response:
Try again later on.

Contacts for Resolving Problems

If you encounter a problem that lasts longer than five
minutes, contact System Support.

104
 Index

Index call forwarding ............................................ 65

MSN in CO .............................................. 67
call request .................................................. 38
A call signal ..................................................... 13
call transfer .................................................. 35
accessories ............................................... 101
call volume ............................................ 13, 50
account code .............................................. 45
call waiting
activating door opener .............................. 22
accepting ................................................. 15
adapters ..................................................... 101
allowing .................................................... 16
advisory message ...................................... 69
preventing ................................................ 16
agents .......................................................... 92
call waiting (camp-on
alphanumeric keypad .................................. 3
tone off ..................................................... 16
announcement ........................................... 27
call waiting (camp-on) ................................ 47
answering a timed reminder .................... 18
call waiting on/off ....................................... 16
answering machine ................................... 72
call waiting tone on/off .............................. 16
call pickup ................................................ 23
caller ID
appointment ................................................ 60
restoring display of
assigning a DID number ........................... 29
suppressing display of caller ID ....... 27
assigning available keys ............................ 53
caller ID suppression ................................. 27
assigning programmable keys ................. 53
calling
associated dialing/dialing aid .................... 31
entrance telephone ................................ 22
Attention Ring Vol ...................................... 49
calling a second party ................................ 32
automatic connection setup ..................... 28
calls
automatic line seizure ............................... 25
distributing ............................................... 92
calls in queue ........................................ 24, 92
C CE mark ......................................................... 4
call change call number ................................... 71
accepting from answering machine .... 23 charges for another telephone ................ 43
accepting in a team ................................ 87 charges for your telephone ...................... 43
accepting, group ..................................... 91 Checking the Key Assignments .............. 64
answering ................................................ 13 cleaning the telephone ............................ 103
forwarding ............................................... 65 Code dialing in ISDN .................................. 77
forwarding in a team .............................. 84 codes .............................................................. 5
forwarding MSN in CO .......................... 67 conducting calls with a headset .............. 19
in a team with trunk keys ..................... 83 conference .................................................. 33
parking ...................................................... 36 connection setup, automatic .................... 28
pickup, directed ...................................... 17 consultation hold ........................................ 32
placing on hold ........................................ 37 contacts/problems ................................... 104
rejecting ................................................... 17
retrieving from park ............................... 36
D
retrieving held ......................................... 37
Deleting Advisory Messages ................... 69
transfer ..................................................... 87
desk microphone ..................................... 102
transfer after announcement ............... 35
details, fax ................................................... 72
using DSS keys in a team ..................... 86
dial input editing ......................................... 26
call charge assignment ............................. 45
dialing
call charges for another telephone ......... 43
en-bloc ...................................................... 26
call charges for your telephone ............... 43
internal/external calls ............................. 25

105
Index

dialing a number forwarding ................................................... 65

from the caller list .................................. 39 multiple subscriber number (MSN) ..... 67
with repertory dialing keys ................... 41 forwarding MSN in CO .............................. 67
dialing aid forwarding multiple subscriber number
S0–bus ..................................................... 31 (MSN) ........................................................... 67
dialing Internal calls ................................... 25 function keys ................................................ 5
dialing numbers functions
from the electronic notebook .............. 40 activating/deactivating for another
from the internal directory .................... 41 telephone associated service ............... 74
using speed-dialing ................................ 42 assigning to keys .................................... 55
Direct Inward System Access ................. 75 programming on keys ............................ 55
Direct station select .................................. 54 resetting ................................................... 72
direct station select ............................. 56, 86
directory, internal ....................................... 41
DISA ............................................................. 75 G
display ............................................................ 3 group call ..................................................... 89
display angle ............................................... 50 in a team .................................................. 87
distributing calls ......................................... 92
do not disturb ............................................. 20 H
door opener ................................................ 23
handsfree answerback .............................. 19
off .............................................................. 19
E on .............................................................. 19
editing dial inputs ....................................... 26 headset ................................................ 19, 102
editing the station number ....................... 26 HiPath AllServe
electronic notebook (ENB) ........... 61, 62, 63 actuators .................................................. 98
closing ...................................................... 63 group call ................................................. 94
dialing station numbers ......................... 40 hunt group ............................................... 94
ending ...................................................... 63 night answer ........................................... 96
finding an entry ....................................... 62 opening the door .................................... 99
function keys .......................................... 61 relays ........................................................ 98
saving entries .......................................... 62 ringing group ........................................... 97
en-bloc ......................................................... 26 transferring call forwarding ................... 95
enhanced paging equipment ................... 80 hotline .......................................................... 28
entrance telephone .................................... 22 HTML format ............................................ 101
error messages ........................................ 104 hunt group ................................................... 89
executive/secretary functions .................. 82
explanation of symbols ............................... 2 I
external code .............................................. 25
internal directory ........................................ 41
IP telephony ................................................ 94
F
faceplate K
key module ................................................ 3
key fields, labeling ............................... 3, 100
optiset/ E? memory ................................. 3
key module .................................................... 3
fax details .................................................... 72
keypad ............................................................ 3
Keypad dialing ............................................. 77

106
 Index

keys N
assigning .................................................. 53 night answer ............................................... 66
fixed ............................................................ 3 notebook, electronic (ENB) ...................... 61
incomplete save ..................................... 55 notes .............................................................. 4
labeling ................................................... 100
programmable .......................................... 3
O
open door
L with a code .............................................. 23
labeling key fields ................................ 3, 100 open listening ............................................. 14
LAN telephony ............................................ 94 opening door ............................................... 22
leaving an advisory message ................... 69 operating instructions
LED (light-emitting diode) ........................... 3 HTML format ........................................ 101
LED indications, meaning of ........ 82, 85, 86 ordering .................................................. 101
LED signals, meaning ................................ 56 PDF format ............................................ 101
locking operating principle ....................................... 5
all phones ................................................ 75 operating steps
locking all phones ....................................... 75 assigning to a key ................................... 58
locking/unlocking the telephone .............. 51 operating systems ....................................... 2
optiset E ISDN adapter ........................... 101
M optiset E key module ................................... 3
overload ....................................................... 24
mailbox ........................................................ 18
Override ....................................................... 73
making calls
override ........................................................ 48
on-hook dialing ........................................ 25
to stored destinations ........................... 38
using redial .............................................. 40 P
with the dialing aid ................................. 31 parking a call ............................................... 36
making external calls ................................. 25 PDF format ................................................ 101
making trunk calls ...................................... 25 personal identification number ................ 52
malfunctions ............................................. 103 pickup (call) ............................................ 17, 91
meaning of LED indications ......... 82, 85, 86 PIN ................................................................ 52
meaning of LED signals ............................ 56 for a telephone ........................................ 51
message placing a call on hold ................................. 37
answering ................................................ 68 in a team .................................................. 83
deleting/displaying ................................. 68 plastic foil ................................................... 100
receiving .................................................. 68 preventing and allowing
sending .................................................... 68 automatic camp-on .................................... 16
microphone for speakerphone mode ....... 3 Prime Line on .............................................. 25
monitoring problems/contacts ................................... 104
silent ......................................................... 73 procedure
MULAP keys ............................................... 82 assigning to a key ................................... 58
MULAP trunk keys .................................... 82 Program/Service ........................................... 5
programming available keys ..................... 53
programming keys ..................................... 53
programming your telephone .................. 49
project calls ................................................. 45

107
Index

R suffix-dialing ................................................ 28
radio paging equipment PSE ................... 80 switches ...................................................... 79
recall ............................................................. 36 system speed-dialing ................................ 42
receiving volume .................................. 13, 50 system-wide cancellation ......................... 72
redialing a number ..................................... 40
from the caller list .................................. 39 T
relays ............................................................ 79
team with trunk keys ................................. 82
Release .................... 13, 14, 17, 26, 37, 83, 87
telephone
relocate ........................................................ 71
cleaning .................................................. 103
reserving a trunk ........................................ 29
locking ...................................................... 51
Reset services ............................................ 72
locking another ....................................... 75
resetting services resetting functions .... 72
locking/unlocking .................................... 51
ring tone ...................................................... 49
locking/unlocking all phones ................. 75
ring transfer
maintaining ............................................ 103
in an executive/secretary team ............ 88
operating .................................................... 5
ring volume ................................................. 49
settings .................................................... 49
ringer cutoff ................................................ 20
testing ...................................................... 64
ringing group ............................................... 91
using another like your own ................. 69
room monitor .............................................. 73
telephone data service .............................. 78
telephone maintenance .......................... 103
S telephone test ............................................ 64
saving a PIN ................................................ 52 temporary phone
second level .......................................... 41, 53 using a temporary phone .......................... 69
secretary functions .................................... 82 testing the telephone ................................ 64
sensors ........................................................ 79 testing the telephone functions
setting your telephone .............................. 49 (Index entry) ................................................ 64
Shift ........................................................ 41, 53 text message
Shift key ................................................. 41, 53 answering ................................................ 68
silent monitor .............................................. 73 deleting/displaying ................................. 68
simple paging equipment ......................... 80 receiving .................................................. 68
speaker ........................................................ 13 sending .................................................... 68
speaker call ................................................. 27 three-party conference .............................. 33
speakerphone mode ........... 3, 13, 14, 15, 50 time-dependent hotline ............................. 28
special dial tone .......................................... 20 toggle ........................................................... 32
speed-dialing toggle/connect
dialing numbers ...................................... 42 in the team .............................................. 84
saving station speed-dialing ................. 54 tone dialing .................................................. 28
system ..................................................... 42 tone dialing (DTMF dialing) ....................... 28
station number trace call ....................................................... 21
assigning .................................................. 29 transfer (call) ......................................... 35, 87
correcting ................................................. 26 after announcement .............................. 35
saving ....................................................... 53 trunk flash .................................................... 30
station number label ................................ 100 trunk keys in a team .................................. 82
station speed-dialing ........................... 42, 54 trunk keys, MULAP ................................... 82
trunk, reserving .......................................... 29

108
 Index

U
UCD .............................................................. 92
using a caller list ......................................... 38
using functions from the outside ............ 75

V
variable call forwarding ............................. 65

W
waiting calls ................................................ 24
work time .................................................... 93

109
Index

110
Quick-Reference Operating Instructions
(Appendix)

%
 Subject to availability. Right of modification reserved.

43-$643360+43450&439060:94<
1P A31003-H1012-C106-3-7619

The information in this document contains general descriptions of the technical options
available, which do not always have to be present in individual cases.
The required features should therefore be specified in each individual case at the time of
closing the contract.

Ref. No.: A31003-H1012-C106-3-7619 • Printed in the Federal Republic of Germany• BA 25.02.2002

© Siemens AG 2002 • Information and Communication Networks • Hofmannstr. 51 • D-81359 Munich •
û

HiPath 3000
HiPath AllServe
Hicom 150 E/H
optiset E memory

Quick-Reference
Operating Instructions
Overview of Functions and Codes (Alphabetical)

Overview of Functions and Codes (Alphabetical)

The table below lists all available functions as they appear on the display. Functions that
have been configured (contact System Support) can be activated interactively (select +
save) via the Program/Service menu (select + save or enter a code), or by pressing function
keys, provided that the functions have been configured (contact System Support).
Functions ... Inter- ... Via the ... With
(display) actively Program/Service function
menu keys
Program/Service
Code
Account code 9 *60 X
Advisory msg. on 9 9 *69 X
Advisory msg. off 9 9 #69 X
Associated dial 9 *67 X
Associated serv. 9 *83 X
Call waiting 9 9 *55 X
Waiting tone off 9 9 *87 X
Waiting tone on 9 9 #87 X
Call wait.term.on 9 *490 X
Call wait.trm.off 9 #490 X
Caller List 9 9 #82 X
Save number 9 9 *82 X
Changeover on 9 9 *66 X
Changeover off 9 9 #66 X
Change PIN 9 *93
Conference 9 9 *3 X
Start conference 9
Adding a party to the conference 9
End conference 9 9 #3
View conf parties 9
Remove party 9
Drop last conf. party (only for U.S.) *491
Consult 9
Return to held call 9 9 *0
Quit and return 9 9 *0
Transfer/US:Accept call UK:Accept 9
Control Relay On 9 *90 X
Control Relay Off 9 #90 X
US:Directory UK:Phonebook 9 X
En-bloc sending
Dial 9
DISA
Internal DISA 9 9 *47 X
DND on 9 9 *97 X
DND off 9 9 #97 X
Door opener on 9 *89 X
Door opener off 9 #89 X
DTMF dialing 9 *53 X
 Overview of Functions and Codes (Alphabetical)

Functions ... Inter- ... Via the ... With

(display) actively Program/Service function
menu keys
Program/Service
Code
Forwarding on 9 9 *1 X
1=all calls 9 9 *11 X
2=external calls only 9 9 *12 X
3=internal calls only 9 9 *13 X
Forwarding off 9 9 #1 X
Trunk forward on 9 9 *64 X
Trunk forward off 9 9 #64 X
Forward Line: On 9 *501 X
Forward Line: Off 9 #501 X
Headset
Answer call 9
HF answerback on 9 9 *96 X
HF answerback off 9 9 #96 X
Hotline
Join hunt group 9 9 *85 X
Leave hunt group 9 9 #85 X
Rejoin all groups 9 9 *85* X
Leave all groups 9 9 #85# X
Lock all phones 9 *943 X
Monitoring *944
Mute on 9 9 *52 X
Mute off 9 9 #52 X
Night answer on 9 9 *44 X
Night answer off 9 9 #44 X
Open door 9 *61 X
Override 9 9 *62 X
Page 9 *45 X
Answer page (not for U.S.) 9 #45 X
Park a call 9 *56 X
Retrieve call 9 #56
Phone Test 9 *940
Pickup - directed 9 *59 X
Pickup - group 9 9 *57 X
Accept call 9
Prog. feature key 9 *91 X
Redial X
Reject call
Release X
Relocate 9 *9419 X
Complete Relocate 9 #9419
Reserve trunk 9 X
Reset services 9 #0 X
Overview of Functions and Codes (Alphabetical)

Functions ... Inter- ... Via the ... With

(display) actively Program/Service function
menu keys
Program/Service
Code
Retrieve line 9 *63 X
Ring Transfer: On 9 *502 X
Ring Transfer: Off 9 #502 X
Ringer cutoff on 9 9 *98 X
Ringer cutoff off 9 9 #98 X
Ringing group on 9 *81 X
Ringing group off 9 #81 X
Room monitor 9 *88 X
Select language 9 *48
Send message 9 9 *68 X
View sent message 9 9 #68 X
US: View messages UK: Display Messages 9 9 #68 X
Mailbox X
Keypad dialingl 9 *503
Shift Key X
Show call charges (own telephone) 9 *65 X
View call charges (other party’s telephone) X
Speaker call 9 *80 X
Suppress call ID 9 9 *86 X
Restore caller ID 9 9 #86 X
Tel. data service *42
Temporary MSN (not for U.S.) 9 9 *41 X
Temporary Phone 9 *508 X
Timed reminder on 9 *46 X
Timed reminder off 9 #46 X
Toggle/Connect 9 9 *2 X
Trace call 9 *84 X
Transfer 9
Trunk Flash 9 *51 X
UCD 9
Log on 9 *401 X
Log off 9 #401 X
Available 9 *402 X
Not available 9 #402 X
Work on 9 *403 X
Work off 9 #403 X
UCD night on 9 *404 X
UCD night off 9 #404 X
Calls in queue 9 *405 X
US:Callback UK:Set Callback 9 9 *58 X
View callbacks/Delete 9 9 #58
Use speed-dialing 9 *7 X
Change Speed-dial (station) 9 *92 X