GUIDELINES FOR SETTING UP OF BANGALORE ONE

A AND KARNATAKA ONE CENTRES ON FRANCHISEE

MODEL

MARCI-I 2,2022 ,\
DIRECTORATT: OF StRVldtS
lrLtCTliONlC DI:tlvtRY O' CITIZFN t', t
l)PAR(e-Governance), MS tJuilding, tlangalore
|| i l, I
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 centres on franchisee model:
Guidelines for setting up Bangalore One & Karnataka One

model
t. Mode of Operation of Bangalore One/ Karnataka Onr: centres on franchisee

act as Master
Operations Partner of Bangalore One and Karnataka One, shall
District e-
Franchisee and shall selt:c:t franchisee post obtaining approvals from
Governance Societies (DeGS,) which shall operate under thc Mastcr
Franchisec'

operations Partner shalt exer.ute an agreement with the selected

franchisee'

operations Partncr shall be responsible to operate Bangalore one/

Karnataka
and conditions of the
one ccntres set up on franchisee model on same terms
for
contract bctwcen F-DCS Directorate and Operations Partner executed
Bangalore onc and Karnataka onc Projccts. Terms of sLA
agreement between
EDCS Directorate and Operations Partrter shall be
applicable for all centres set up
on franchisee model.

CommercialTerms

as per the
EDCS Directorate will continut: to pay only the transar.tion r.harges
the centres set
agreemcnt for all the transactions which shall be done through
its transaction charges
up under franchisee model. operations Partner will share
with franchisee as per the below table:

Note:
dedLrcting the
a) Amount to bc paid to [:ranchisce shall be arrived at, atfter
-lDS.
applicablc GSI and
charges including G5T
b) operartions partner shall get their share of transaction -7
componcnt. operations Partner shall be responsible to remlt
the GST to
Govcrnment and submit thc proof to the EDCS Directorate on a rnonthly
basis without fail.
c) Operations Partner shall retain applicable TDS
on the share of Franchisee and
also issue TDS Certificate to Bangalore One /Karnataka One
franchisee

owncrs, OPerations Partner shall be responsible to remit the TDS to

Govcrrtment submit the Proof to the EDCS Directorate on
a nronthly basis

without fail.
d) [ior serviccs whcrc transaclion charge is collcctcd f ronl citizcns, paymcnL
to li':tnchiscr: shall be aL source,
e) llrtr selvices whcrc transactiort charge is collecLed lrorn Departmellts'
paymcnl. to frzrnchisce shall bc paicl ilnce in a nlonth by the
Operations
l)artncr.
lll. Selection of franchisee:

Operations partncr has to invite applications from individuals interested in obtaining

Bangalore One /Karnataka One Franchisee, Operations partner has to give wide
publicity at their own cost, seeking applications, through leading daily
newspapers/Television/Social Media etc. Applications have to be received only
through online Karnataka One system. Operations Partner has to follow directives
issued by Directorate of EDCS on publicity approach to be adopted, Applications
received through Bangalore One /Karnataka One system have to be scrutinized by
Operations Partner and only such applications which meet the requirement should
be forwarded to DeGS of respective Di.strict for approval. DeGS of respective District
can either accept /reject or seek more information for applications received, Upon
approval of the application, Bangalore One /Karnataka One Franchisee certificate
shall be generated, On boarding/ De boarding, Relocation of centre should be also
handled through Karnataka One System.

Relocation/withdiawal by Franchisee /Termination of Franchisee shall also be

handled through Karnataka One system and approvals for the same shall be by DeGS
of respective District. Addition of counters for the existing centres shall be also
decided by DeGS of respective District,

tv. Responsibilities of District e-Governance Societies (DeGS):

The District e-Governance Socaety constituted by the Government of

Karnataka under the chairmanship of Deputy Commissioners in each district
is responsible, on behalf of Government, to coordinate and monitor the
implementation and operation of the Bangalore One/Karnataka One Project
in the respective districts. DeGS shall monitor the SLAs

Deputy Commissioner & other Dlstrict Officials of respective Departments

shall regularly inspect all Bangalore One /Karnataka One centres in the
district & monitor functioning and ensure that all services are being delivered
through the Bangalore One / Karnataka One centres without any hindrance

C DeGS shall be responsible for approvals for new Bangalore One /Karnataka
One Franchisee/ Termination of License and approvals for relocation of
Bangalore One /Karnataka One centres. DeGS shall be responsible for
approvals for requests for additional counters for the existing centres
d DeGS shall be responsible for approvals of withdrawal requests submitted by
franchisee.

e. DeGS shall be resPonsiblc for in t mt: delivery of ppplications and also

responsible for quality of disposals I

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 f. DeGS shall be responsible to held at least one monthly meeting with
concerned departments and Operations Partner

c DeGS shall conduct enquiry on the complaints received from Citizens or

organizations against Bangalore one/ Karnataka one Centres/operations
Partner

h DeGS shall have the authority to replace Bangalore one/ Karnataka one
against him/her'
center Franchisee operator if any complaint is received
Decision of DeGS shall be final and binding'

DeGswillbeApprovingauthorityforreplacingtheterminatedorvoluntary
getting proposal from
exit of Bangalore one /Karnataka one ccntcrs upon
theoperationalpartner,whowillselecttheBangaloreone/Karnatakaone
center operator from the waitlist'

V Responsibilities of Taluka Task force

a ToassistDeGsinalltheworksrelatedtoBangaloreone/Karrlatakaone
Project.
l-ahsildar & other taluka lcvel departmental
officials of respective taluka shall
b
One centres in the taluka &
rcgularly inspect all Bangalore One/Karnataka
are bcing delivered through
rrronitor functioning and ensure that all services
the Bangalore One/ Karnataka One centrr.:s
without any hindrance'
C. l'alukataskforceshallberesponsibleforintimedeliveryofapplicationsand
also responsible for quality of disposals
UponauthorizationfronrDeGs,l-alu<ataskforceshallconductenqUiryon
against Bangalore
the complaints rcceived frorrr Citizens or Organizations
One/ Karnataka One Centres

jurisdiction and other ULB's of the state

Number of Franclrisee to be set up in BBMP
a)lnBBMPjurisdiction,inT2wardswhereBangaloreOrtedoesn,thaveits
presence, Franchisee ccntre's shall be set up'
ln other Ut-B,s the following criteria shall be
followed:
b)

i.lcentreineveryULBshallbesetup,irrespectiveofpopulation
numbers
below criteria
ii. Additional centres shall be set up as per the
'' 1 per 40000 population in city corporations
' 1 Per 30000 PoPulation in CMC's
a
Pa nch ayats)
a

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 Note: Existing Government owned centres shall be considered white
arriving
at the number of franchisee centres to be set up. For example,
if the total
centres to be set up is arrived at 10 for Tumkur city corporation,
the number
of franchisees set up wiil be 4 as 6 Government
owned centres are arready
functional.

vil Criteria for selection of Franchisee

a) Applicant shourd bi: citizen of rndia ancl domicire of Karnataka,

b) Applicatio.s {r-or, individual.s shail onry be considcrcd.
Applications 'cccived
reccivcd f.om 0o,-,,panics /NGo,s/ proprictorshi;
I)artnership shall not be consider:d. 7
c) Applicant .should havc passccl Diplonra
/li.l/pllc
II/craclua[e
equivalcnl with tcchnical compctcncc, Ilighr:r ihc qualilication,
or
higher rhc
pref'cronr:e' IjvalLralion crilct'ia will be prcscribc.cl
fy nircctor-atc ol EDCS
scpa t'a tely.
d)
Applicant should l<now to r.r,.ad, wr.itc, and:,^lleal< Kannada
a.cl Engli.sh
Languages
e) Applicant should be conversant with typing
in both Kannada and English
f) One individual can apply for only one centre
s)
h)

vlll' Feesto be charged to applicants seeking Franchisee ricense

a) operations Partner sha{l charge hot more than Rs.100 /- per application
as
application fee. Thls fee is non-refundable fee.
b) There shall be a registration fee of Rs.5000/- as one time
charges which shall
be non-refundable and the same shall be retained by operations partner.
c) operations Partner shall take deposit not more than Rs.500
O/- per Franchisee
towards refundable security deposit and this covers all services
except
Aadhar Services.
d) operations Partner shall take deposit of not more than Rs.25000/- per
Franchisee towards refundable security deposit for on boarding
Aadhar
Services(Enrolment of 0-5 years /Mobile number and email id
update through
cELC)

t*tr,
rrirr*rior*.t* O{ EU Paee 4 of 9
X Scope of the ProPosal:

ltisproposedtosetupKarnatakaonecentresonfranchiseemodelinallULB,s,
have not been set up'
where Karnataka One centres

ltisalsoproposedtosetupadditionalBangaloreone/Karnatakaonecentreson
franchiseemodelincitieswhereBangaloreone/Karnat'l'.o1,",t"::l..t:.^"1"
alreadyoperational.However,centresonfranchiseemodelshallbesetuptn
suchlocations,wherethereisnopresenceofBl/Klcentres,soastocatertoall
residents of the citY'

X. Term of the franchisee:

TheTermofthefranchiseshallbeco-terminuswiththetermoftheoperations
Partner as Per the contract'

XI Operational Requirements

a)t3angaloreOrre/KarnatakaoneCentressetuponfranchiseemodelshould in a
from 8 AM to 8 PM on all days
operate 12 hours a day i'e''
trritritrrum
year'However,centrescanoperatemorethanthcprescribedhoursofl2
hours.
o
b) Directorate of IDCS shall decide
uP on f
centrcs ProPosed to bc sct
c) Bangalore One/Karnataka One ccr
additional oPerators aPart
from t
oPerators should have minirnum
d) Franchisec owner shall submit al
crcation of user for himself/her
Karnataka Onc sYstem After
ve

documents, user shall be created'

e)onlyauthoriseduscrswillbeallowedtousetl-reBangaloreOneiKarnataka
onesystemforclfferirrgservicesandtheuserswillbeauthenticatedthrough
biornetrics(fingerprint).Users,rallbeallowedtologintot}ang,aloreone/
authentication'
based on the biometric
Karnataka One application model shall
One centre's set up on franchiscc
f) Bangalore Otre/ Karnataka
Pre-Paid f franchisee
artner slr nsiblc for managl
g) rsibilitYjbf operat
see centres
ll have e
on pre-Paid model'

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 h) Operations Partner shall provide the pre-printed stationery of receipts at no
cost.
) For services where secured stationery like holograms, pre-printed stationery
etc. is required, in such cases operations partner shall supply the same to the
franchisee and the inventory of the same shall be managed by operations
Partner.
Bangalore one/ Karnataka one centre's set up on franchisee modet shall
mandatorily issue the receipt on a pre-printed stationary of Karnataka one
for all transactions performed at the centres,
k) Bangalore one/ Karnataka one centre's set up on franchisee model should
operate only from the premises where the Bangalore one/ Karnataka one
centre has been set up and with the computer/s authorised for use. Mac id
binding shall be done to ensure that only authorised computer/s are being
used.
) Businesses which could be performed along with Bl/xt one centres will be
prescribed by Directorate of EDCS separately.

X Requiremcnt of Non-lT lnfrastructurc for sctting up of centre

a) Bangalore Otre/ Karnataka Ot.tc celrtre's.set up on franchisee should have an

exclusive partilion with an exclusive entry.
b) Centre with one Counter should bc at least 150 Sq. ft, and 4 chairs should be
available for Customers to sit.
c) Ccntre with two Counters should be at lcast 200Sq, ft. and 5 chairs should
be available frtr Crrstorners to sit
d) Centre with threc Counters should bc at least 30O.Sq. ft, and 6 chairs should
be available for Customcrs to sit.
e) Branding should be as pcr the branding standards of Bangalore one/
Karnataka one (Namo board/Monogram of Bangalore one /Karnataka one)
f) The Space to be converted as BUK1. ccntre has to he painted (lnternal and
External) as per t he specifications prcscribed by EDCS Directorate . Franchisee
centres shall also display the scrvicr: ratc list for key services as prr:scribcd by
EDCS Directoratc.
g) Franchisee.should keep their prcrniscs neat and clean.
h) The room should have tile/granitc flooring, RCC roof and brick cement /
stone ccment walls without any watcr leakages from any side.
i) The room shoLrld havc good ventilation and light with good spacc outside for
parking, display boards, ctc.
j) Furniture's shall be as per tlre specificatiprrs of Bangalore Ono /Karnataka
Onc (Countcr Table/ Opcrator chairl Priptcr Table/ crr waiting chair)

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 up of centre
Xlll. Requirement of lT lnfrastructure for setting
a) Desktop /Laptop
b) Multi-Function Printer(Print/Scan)
c) Colour Printer for Ration card printing
d) Bio Metric scanner (Finger Print Scanner)
e) Dot Matrix Printer (for printing receipts)
f) Bar Code Scanner
g) Web Camera
from two different lnternet
h) should be provided with Broadband connectivity
ServiceProvider(lSP,s)soastoensurethatservicesarenotaffecteddueto
connectivitY issues'
up'
i) Should have UPS with at least 5 hours back

one centre to be set up on Franchisee

xlv. Layout of typical Bangalore one/ Karnataka
model

a)LayoutofBangaloreone/KarnatakaoneCentrewithSingleCounter

centre with 2 counters

b) Layout of Bangalore One/ Karnataka C)ne

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 ir",{or"1cl I}

c) Layout of Bangalo.re One/ Karnataka One centre with 3 counters

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