Gourav

Pataudi, Haryana 122503 | 9821817961 | gauravdatarta@gmail.com

Career Objective
Dependable and approachable operations professional committed to streamlining and improving
workflow processes. Identifies inefficiencies by collecting, organizing and modelling data to inform
decision-making. Proven success in increasing productivity and minimizing costs. Productive employee
with proven track record of successful project management and producing quality outcomes through
leadership and team motivation.
Monitoring warehouse workers and ensure everyone remains effectively on task. Special focus on
improvement of operation procedures to make it simple and efficient, Managing end to end warehouse
operations in the designated area. Maintaining health, safety, hygiene and security as per SOPs and 5S.

Experience
Business Operations Associate at ANS Commerce Jul’22 – Present
ANS Commerce Flipkart Pvt Ltd Gurgaon
Taking care of all Logistics part of four warehouses
Dispatch and logistics activities on daily basis with an average 3000 orders a day
Dispatch of marketplace orders of various platforms Flipkart, Myntra, Tata Cliq, Nykaa, Amazon
Regular pickup creation and alignment from Warehouse
RVP and RTO arrangements with courier
Ensuring delivery of orders to customers within TAT
Managing brand wise MIS of courier partners
COD orders reconciliation from courier partners
Lost & damage shipment data and raising claims
Monthly Volumetric data verification from courier
KPI and Logistics performance report creation weekly
Daily dispatch report creation and shared to concerned team or brand
Weekly NDR sharing to brand for further actionable
Making DSR(Daily Sale Report) of brands using clickpost.

Warehouse Executive at Firstcry.com Nov’21 – Jul’22

Brainbees Solutions Pvt Ltd Bilaspur
Take care of all the operation process to be done according to SOP
Online order processing on FIFO basis within TAT
Handle B2C department from Picking to Dispatch and Shipping
Take care of all the operation process to be done according to SOP
Align the manpower efficiently for different section
Short and excess clearance with canceled orders processing
Prepare daily Incentive and MIS report of all the manpower
Daily basis KPI-KRA maintaining
Resolve all CC issue in B2C if any Ticket raise and investigate the issue and resolve within TAT.
POD maintaining daily basis
Mail of Tech Issues and follow-up to concern team

E-Commerce Supervisor Jan’20 – Oct’21

Marks and Spencer Reliance India Pvt Ltd Farrukhnagar
Dot In department - Online site for Marks and Spencer products (www.marksandspencer.com)
JIT Module B2C - Daily Orders processing of Myntra and Ajio JIT.
OR/Wholesale Module B2B - As per Batch/Lots processing of orders
Orders from Myntra, Amazon, Flipkart, Ajio, Project Eve and Photoshoot(catalogue).
PPMP Module B2C - Daily Orders processing of Myntra PPMP (Unicommerce software)
Handle all task from Picking to Dispatch (SAP ERP software)
Daily target achieving to team also controlling absenteeism and overtime
POD maintaining and daily basis MIS maintaining
Weekly audit of consumables
Error order checking and mail to concern team

Shift Supervisor Jun’18 – Jul’19

DHL Flipkart India Pvt Ltd Luhari
Inbound - Inward of stock from vendors
Outbound - Dispatch of online orders hub wise
Mail to concern team regarding any other issue
Managing all inward operation Receiving, Segregation, GRN and Putaway within TAT
Leading Outbound operations like getting order picked on time picker management, load distribution etc.

Technical Skills
Good knowledge of SAP ERP (WMS)
Basic knowledge of Unicommerce
Good knowledge of MS Excel
Working knowledge of MS Office

Education
Master of Business Administration | Guru Jambeshwar University of Science & Technology
Production and Operations Management, 2022
Bachelor of Business Administration | Maharishi Dayanand University
General course, 2018
Higher Secondary School Certificate | Central Board of Secondary Education
Science stream, 2015

Personal Skills
Manpower Management
Process Improvement
Quick Learner
Asana

Achievement
Best Performer in the year 2020 in E.com Department at Marks and Spencer Reliance India Pvt. Ltd

Promotion
Got promoted from DEO to Supervisor at DHL Flipkart (Special consideration from Shift Incharge)