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Check in Process Script...

The front desk agent checks in Eunice Lim and Samantha Gibertas for their 2-night reservation at the SNSU Hotel. They provide their ID and credit card, which the agent verifies. The agent gives them their room keys on the 3rd floor along with information about hotel amenities. The guests asks about on-site dining, and the agent makes them a reservation for two at the Maradjaw Resto Bar that evening at 7:00 PM.

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EUNICE CIELO MARIE LIM
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223 views

Check in Process Script...

The front desk agent checks in Eunice Lim and Samantha Gibertas for their 2-night reservation at the SNSU Hotel. They provide their ID and credit card, which the agent verifies. The agent gives them their room keys on the 3rd floor along with information about hotel amenities. The guests asks about on-site dining, and the agent makes them a reservation for two at the Maradjaw Resto Bar that evening at 7:00 PM.

Uploaded by

EUNICE CIELO MARIE LIM
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Name: Samantha Lei Catherine B. Gibertas III and Eunice Cielo Marie R.

Lim

CHECK IN PROCESS SCRIPT

R: Good afternoon! Welcome to SNSU HOTEL. How may I help you today?
C: Good afternoon. I have a reservation under the name Eunice Lim/Samantha Gibertas.
R: Thank you, Ms. Eunice/Ms. Samantha. Let me just find your reservation.

The FRONT DESK AGENT locates the reservation and starts the check-in process.
R: Great! I see your reservation. May I please have your ID and a credit card for
incidentals?

The HOTEL GUEST hands over their ID and credit card. The FRONT DESK AGENT carefully
checks the information.
R: Thank you, Ms. Eunice/Ms. Samantha. Everything looks in order. You've booked a
Double bed for 2 nights.

The FRONT DESK AGENT hands back the ID and credit card.
R: Here are your room keys, and I'll also provide you with a map of the hotel and some
information about our amenities. You'll find your room on the 3rd Floor, and the elevators
are right behind you.
C: Thank you very much.

The HOTEL GUEST takes the keys and information.


R: Is there anything else I can assist you today? Restaurant recommendations, spa
reservations, or any other questions?
C: Actually, do you have a restaurant on-site?
R: Certainly! We have an excellent restaurant called Maradjaw Resto Bar right here in the
hotel. They serve breakfast, lunch, and dinner. I can make a reservation for you if you'd
like.
C: That sounds perfect. Please go ahead and make a reservation for two at 7:00 PM tonight.

The FRONT DESK AGENT makes the reservation.


R: Done! You're all set for dinner at 7:00 PM at Maradjaw Resto Bar. Enjoy your stay, Ms.
Eunice/Ms. Samantha. If you need anything during your stay, don't hesitate to ask.
C: Thank you so much for your help.

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