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Script Na Need Iprint

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23 views

Script Na Need Iprint

Uploaded by

mannuvfran01
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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RESERVATION CALL SCRIPT

Ring….Ring….Ring….
AGENT: GREETINGS OF PEACE! WE ARE BLAH
Agent: Good morning! Thank you for calling [Hotel Name]. My name is [Agent
Name]. How can I assist you today?
Client: Good morning! I'm looking to make a reservation for a room for two nights.
Agent: Absolutely! May I have your name, please?
Client: Sure, it's ____
Agent: Thank you, Mr. ___. And when will you be needing the room?
Client: I'll be arriving on July 10th and checking out on July 12th.
Agent: Perfect. And do you have any preferences regarding the type of room?
Client: Just a standard double room will do.
Agent: Alright, let me check our availability for those dates... Yes, we do have a
standard double room available for those nights.
Client: Great!
Agent: The rate for the standard double room is $150 per night. Would you like to
proceed with the reservation?
Client: Sounds good. Can you confirm if breakfast is included in that rate?
Agent: Yes, indeed. Our standard room rate includes complimentary breakfast for
two guests.
Client: Wonderful! Let's go ahead with the reservation then.
Agent: Excellent. May I have a contact number and email address to confirm your
reservation?
Client: My phone number is 555-123-4567, and my email is
sarah.thompson@example.com.
Agent: Thank you, Ms. Thompson. Your reservation for a standard double room for
two nights, checking in on July 10th and checking out on July 12th, with
complimentary breakfast, is confirmed. You'll receive a confirmation email shortly.
Client: Perfect! Thank you so much for your help.
Agent: It was my pleasure to assist you, Mr.___ If you have any further questions or
requests before your arrival, feel free to contact us anytime.
Client: Will do. Have a great day!
Agent: You too, Mr. ____. Goodbye and take care.
CHECK IN
Receptionist: Good afternoon, welcome to [Hotel Name]. How may I assist you?
Guest: Good afternoon. I have a reservation under the name Sarah Thompson.
Receptionist: Of course, Ms. Thompson. Let me check that for you. Ah, here it is.
You're booked for a standard double room for two nights, checking in today, correct?
Guest: Yes, that's correct.
Receptionist: Wonderful. Could I please have an ID and a credit card for incidentals,
Ms. Thompson?
Guest: Sure, here's my ID and credit card.
[Receptionist verifies the information]
Receptionist: Thank you, Ms. Thompson. Everything looks in order. You're all set for
your stay. Here's your room key, and breakfast is served in the dining area from
7:00 AM to 10:00 AM.
Guest: Thank you so much. Could you also provide information about Wi-Fi access
and any amenities available?
Receptionist: Certainly. Our Wi-Fi information is provided on the card sleeve of your
room key. As for amenities, we have a fitness center on the second floor and a
business center available 24/7. If you need anything else during your stay, feel free
to contact the front desk.
Guest: Great, thank you for the information.
Receptionist: My pleasure, Mr.___, If you have any questions or concerns, don't
hesitate to ask. Enjoy your stay with us!
Guest: Thank you, I'm sure I will. Have a good day!
Receptionist: You too, Mr.___. Goodbye!
CHECK OUT SCRIPT
Guest: Good morning. I'd like to check out, please.
Receptionist: Good morning. Certainly, could I please have your name and room
number?
Guest: My name is _____, and I stayed in room 305.
Receptionist: Thank you, Mr._____. Let me just verify your information... Yes, I see
your reservation here. Could you confirm if you used any additional services during
your stay, such as room service or minibar?
Guest: No, everything was fine. I didn't use any additional services.
Receptionist: Great. Your final bill is $300 for the two-night stay. Would you like to
pay with the same credit card you provided during check-in?
Guest: Yes, that's fine.
[Receptionist processes the payment]
Receptionist: Thank you, Mr.______. Your payment has been processed. Here is a
copy of your receipt.
Guest: Thank you. Could you also provide me with a receipt for the parking fee?
Receptionist: Of course, here's the receipt for parking. Is there anything else I can
assist you with?
Guest: No, I think that's everything.
Receptionist: Alright. I hope you enjoyed your stay with us, Ms. Thompson. We
appreciate your patronage. If you have any feedback or if there's anything we can
improve, please don't hesitate to let us know.
Guest: Thank you, I had a wonderful stay. I'll be sure to provide feedback on the
survey. Goodbye!
Receptionist: Goodbye, Mr._____. Have a safe journey home!

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