HP LaserJet

Printers - A
2 Supplies Error

1 15 16 Code or
Message
Displays on the
Printer Control
3
Panel

This document
9
is for HP
4 10
LaserJet
11
12 printers.
13
5
14 This document
describes
6
supplies-related
Partial rear view error codes and
7
control panel
messages and
8 17 offers
recommended
actions for each
code and
message.
Front view
 HP LaserJet Printer Error Codes

If your HP LaserJet printer has stopped working then it will probably also display an error
message. These error messages are there to help you troubleshoot and repair yours LaserJet’s
fault. Different models have slightly different wording for the error, but the troubleshooting
tips are generally the same.

Error code or Recommended

Description
message action

Correctly install the

A cartridge is cartridge(s) into the
99.101F Cartridge missing or is printer. If the error
missing not installed persists, remove and
properly. reinstall all the
cartridges.

Used
cartridge(s)
have been Replace any non-HP
99.106B Used installed. or refilled cartridges
cartridges installed The cartridges with genuine HP

are most likely cartridges.

refilled
cartridges.

99.1088 NOT HP You are not Replace any non-HP

Genuine cartridge using a or refilled cartridges
genuine HP with genuine HP
 Error code or Recommended
Description
message action

cartridge. cartridges.

You are using This is informational

99.108c/10.400X
a genuine HP only, and no action
Genuine HP cartridge
cartridge. needs to be taken.

Turn the printer off

There is a
and then on. If the
10.0004 Supply communicatio
error persists, replace
error or 10.1004 n failure with
the imaging drum. If
Supply memory error the imaging
the error still persists,
drum.
contact HP.

There is a
communicatio
n failure with
Turn the printer off
one of the
and then on. Remove
cartridges.
10.000X Supply and reinstall the
The "X"
memory cartridge(s). If the
indicates
error or 10.100X error persists, replace
which
Supply memory error the cartridge(s). If the
cartridge:
error still persists,
0=black,
contact HP.
1=cyan,
2=magenta,
3=yellow.
 Error code or Recommended
Description
message action

A non-HP
cartridge is
installed.

The "X"
Replace any non-HP
indicates
or refilled cartridges
10.310X which
with genuine HP
cartridge:
cartridges.
0=black,
1=cyan,
2=magenta,
3=yellow.

A used (X)
cartridge is
installed.

The "X"
Replace any non-HP
indicates
or refilled cartridges
10.330X which
with genuine HP
cartridge:
cartridges.
0=black,
1=cyan,
2=magenta,
3=yellow.

10.700X The cartridge The warranty for the

life status has cartridge has ended.
passed the Replace the cartridge.
 Error code or Recommended
Description
message action

“Very Low”
stage.

The "X"
indicates
which
cartridge:
0=black,
1=cyan,
2=magenta,
3=yellow.

One of the
color Replace the depleted
10.7100
cartridges is color cartridge.
empty.

The black
Replace the depleted
10.8100 cartridge is
black cartridge.
empty.

The cartridge
You can continue to
is nearing the
print, but consider
Cartridge is low estimated end
having a replacement
of its useful
cartridge available.
life.

Cartridge is Very Low The cartridge To avoid print quality

 Error code or Recommended
Description
message action

interruptions, HP
recommends
replacing the cartridge
is at the at this point, but you
estimated end can continue printing
of its useful until you notice a
life. decrease in print
quality. Actual
cartridge life can
vary.

Replace any missing

cartridges, and make
A cartridge is sure that the
not installed or cartridges are
Cartridge missing
is installed installed correctly.
incorrectly. Remove and reinstall
all of the cartridges, if
necessary.

Used
cartridges have
Replace any non-HP
been installed.
Used cartridges or refilled cartridges
The cartridges
installed with genuine HP
are most likely
cartridges.
refilled
cartridges.
 Error code or Recommended
Description
message action

A used color
cartridge has
Replace any non-HP
been installed.
Used <color> cartridge or refilled cartridges
The cartridge
is installed with genuine HP
is most likely
cartridges.
refilled
cartridges.

Used
cartridges have
Replace any non-HP
been installed.
or refilled cartridges
UI The cartridges
with genuine HP
are most likely
cartridges.
refilled
cartridges.

Common HP Printer Error Messages

Many HP printer error messages are common amongst the range, both old and new. Many,
such as 11 – Paper Out, may seem fairly self-explanatory but could actually be the result of
something else. Here’s our quick guide to the most common HP printer error codes, what the
error codes mean and how to fix them.

HP Error Code:
02 - Warming Up

Explanation:
This is commonly associated with printer cable or driver problems.

What to do:
Turn off the printer and remove the printer cable (USB or I/O cable), then turn it back on. If
the printer reports "Ready" then first update the driver, and if not resolved then the printer
cable. If there is still an error, there may be a hardware problem.

HP Error Code:
10 - Supplies Memory Error

Explanation:
Your printer has a problem with the toner cartridge chip, which it's unable to read. This is the
electronic information, or e-label, on the print cartridge.

What to do:
First of all try resetting the printer by turning it on and off. If this doesn't work remove and
reinstall the cartridge or replace it. If is still doesn't work then you may have a hardware fault.

HP Error Code:
11 - Paper Out

Explanation:
If your printer isn't out of paper, this probably means there's a problem with the paper tray or
paper sensor.

What to do:
Make sure your printer is on a completely flat surface. Check the paper trays for any damage
and clean away any toner build up. If not resolved, check the paper sensor or clean the opto-
sensor.

HP Error Code:
12 - Open or No EP

Explanation:
If you printer does have toner cartridges installed correctly, this means either a cover is open
or you may have defective cooling fans or PS5 sensors.

What to do:
Check the all toners are installed correctly and that all covers are closed properly. If the
problem persists you may have a hardware problem.

HP Error Code:
13 - Paper Jam

Explanation:
Your printer has a paper jam. Paper jams can occur at four stages: pickup, printing, fusing
and exit. Modern HP printers will indicate where the jam has occurred. If using thick paper,
check the HP paper guide for your printer.

What to do:
Either follow the on screen guidance, if available, or methodically check for the paper jam in
the customer accessible areas of the printer. Don't attempt to use hard implements to remove
paper at the risk of damage to the printer and yourself. If the problem persists you may have a
hardware failure.

HP Error Code:
14 - No EP Cartridge

Explanation:
Your printer either doesn't have a toner cartridge installed or doesn't recognise one that is.

What to do:
Removing and reinstalling the toner cartridge normally resolves the problem.

HP Error Code:
16 - Toner Low

Explanation:
This normally means that your toner cartridge is either low on toner or empty. However it
may mean that the remaining printer toner isn't distributed evenly.

What to do:
Try removing the toner cartridge and gently shaking it to evenly distribute the remaining
toner. Once depleted, replace the cartridge.

HP Error Code:
20 - Memory Overflow

Explanation:
Your print job exceeds the current memory capacity of the printer.

What to do:
You need to reduce the size of your print job. You can try reducing the DPI or unticking the
collate option in the printer driver. You can also try making the document or image more
simple. Alternatively you can install additional memory if available.

HP Error Code:
21 - Print Overrun
Explanation:
Your print job exceeds the current memory capacity of the printer.

What to do:
You need to reduce the size of your print job. You can try reducing the DPI or unticking the
collate option in the printer driver. You can also try making the document or image more
simple. Alternatively you can install additional memory of available.

HP Error Code:
22 - I/O Configuration

Explanation:
There's a communication problem between the printer and the computer.

What to do:
Where possible, try connecting to a different port on the computer. Try another cable and
make sure the computer is turned on and the cable is fully inserted at both ends. If this doesn't
help there may be a hardware issue.

HP Error Code:
24 - Job Memory Full

Explanation:
Too many print jobs have been send to the printer, or the job is too complex for the printer
memory to process.

What to do:
You need to reduce the size of your print job. You can try reducing the DPI or unticking the
collate option in the printer driver. You can also try making the document or image more
simple. Alternatively you can install additional memory if available.

HP Error Code:
25 - XXX Memory Full

Explanation:
Too many print jobs have been send to the printer, or job is too complex for the printer
memory to process.

What to do:
You need to reduce the size of your print job. You can try reducing the DPI or unticking the
collate option in the printer driver. You can also try making the document or image more
simple. Alternatively you can install additional memory if available.
HP Error Code:
30 - PS Error 16

Explanation:
This is commonly associated with PostScript firmware errors. It may also be triggered by
PCL files being sent while the print is in PS mode or a bad PostScript file.

What to do:
Reseat the PostScript SIMM or replace it. Try printing an alternative PostScript file to rule
out a bad file.

HP Error Code:
30.1.1 - Disk Failure

Explanation:
Your printer's hard disk drive has crashed.

What to do:
You can normally resolve this by pressing the SELECT button. If it persists you may have a
hardware problem.

HP Error Code:
40 - Data Transfer Error

Explanation:
The connection between the computer and printer has been broken.

What to do:
Check/replace all cables as required. Ensure that any EIO boards are seated properly. If
networked, check to ensure the IP settings in the printer and driver haven't changed and
match. You can sometimes press SELECT to continue printing however print data may be
lost; simply reprint the missing pages.

HP Error Code:
41 - Temporary Print Engine Error

Explanation:
The printer has experienced a temporary printer engine error, which can normally be easily
resolved.

What to do:
Turn the printer off at the machine, then the mains and leave for 30 seconds. Turn back on
and resend the print job if necessary.
HP Error Code:
49 - Printer Error or Communication Error

Explanation:
There can be a few causes of this error depending on the model, which tend to be associated
with firmware errors, cable problems or hardware issues.

What to do:
First try turning the print off and on again. If the problem persists try updating the firmware
and replacing the printer communication cables or reseating memory modules. If unresolved
then it is most likely a hardware problem.

HP Error Code:
50.x - Fuser Error

Explanation:
The printer fuser is faulty or the supporting circuits or power are at fault. The additional 50.x
number indicates:
50.1 Low temperature. Fuser is failing to warm up.
50.2 Warm up failure. The warm-up period timed out. This could be a power supply or
firmware issue.
50.3 High temperature. The main thermistor is too hot. Likely to be a control circuit issue.
50.4 Faulty fuser (or Bad AC line voltage). Moderately likely to be bad mains supply (UPS,
generator, extensions)
50.5 Inconsistent fuser or Wrong type fuser installed. The printer has detected the wrong
fuser.
50.6 Open fuser. Fuser heater cut-off. The fuser possibly overheated.
50.7 Fuser pressure release mechanism failure. Fuser drive motor or the pressure release
doesn't work
50.8 Lower fuser temperature (sub-thermistor). Secondary thermistor detects a fault
50.9 High fuser temperature (sub-thermistor).
What to do:
These faults typically needed assistance from an experienced HP engineer.

HP Error Code:
51 - Beam Detect Error

Explanation:
On older model this normally indicates the tab on the bottom of the cartridge that opens the
laser shutter is missing/snapped off. On new models it can be a problem with the whole laser
scanner unit.

What to do:
If it's an older printer then check to see if the tab is missing and if so replace the toner
cartridge. New models may need the laser scanner assembly replacing.

HP Error Code:
52 - Incorrect Scanner Speed Error

Explanation:
The printer uses a polygon mirror to reflect the laser beam across the imaging unit. This error
code and HP error codes 52.1 and 52.2 indicate a problem with this process.

What to do:
These faults typically needed assistance from an experienced HP engineer.

HP Error Code:
54 - Printer Error Cycle Power

Explanation:
There are many causes for this error code. On some models it means the sealing tape hasn't
been removed from the toner cartridge, which is easily resolved.

What to do:
Check whether tape has been left on the printer cartridges and remove it, if not then this error
code typically requires assistant from a HP engineer.

HP Error Code:
55 - Internal Communication Problem / Controller Error

Explanation:
Most likely a poor connection between the DC controller and the formatter. Either or both
may have a fault, although this can sometimes be attributed to a faulty fusers, laser
assemblies, firmware DIMMS or driver problems.

What to do:
These faults typically needed assistance from an experienced HP engineer.

HP Error Code:
56 - Printer Device Error
Explanation:
This error message can relate to a number of different issues depending upon the model.

What to do:
Try one or more of the following, depending upon your HP printer:
1. Make sure all paper trays are correctly installed
2. Reinstall the stacker or staple/stacker
3. You may be trying to incorrectly print transparencies through the duplex unit
4. You may be trying to print envelopes whilst in duplex mode
5. Check the printer's configuration to ensure it is correct
6. Turn the print off for 30 seconds and turn on again
HP Error Code:
57.xx - Fan Failure / Gears Seized / Memory Card Error

Explanation:
On modern HP printers this code indicates a failure of one or more fans, on older machines
gears seized or memory problems.

What to do:
These faults typically needed assistance from an experienced HP engineer.

HP Error Code:
58.xx Error

Explanation:
There are many causes for this error code, depending upon the model it can mean:
environmental sensor error, memory controller problem, fan problem, power problem or DC
controller fault.

What to do:
These faults typically needed assistance from an experienced HP engineer.

HP Error Code:
59 - Motor Error

Explanation:
The printer has a motor error, possibly relating to the main motor, fuser motor, image drum
motor or ETC motor. On older models HP error code 59 relates to memory problems.

What to do:
If you have an older model then reseating or changing the memory may resolve the issue. All
new models typically require assistance from an experienced HP engineer.

HP Error Code:
60.xx -

Explanation:
On new printers this relates to a motorised tray lift error. On older models HP error code 60
relates to memory problems.

What to do:
If you have an older model then reseating or changing the memory may resolve the issue. All
new models with tray lift problems can often be resolved by checking for obstructions such
as paperclips or other objects.

HP Error Code:
61 - Formatter , Memory Error

Explanation:
Your printer either has improperly fitted or bad memory SIMMs or a defective formatter
board.

What to do:
Try simply reseating the memory chips. If this doesn't work and replacing the chips still
doesn't resolve the problem then you may have to replace the formatter board.

HP Error Code:
62 - Memory Error, Defective Formatter Board

Explanation:
Your printer either has improperly fitted or bad memory SIMMs or a defective formatter
board.

What to do:
Try simply reseating the memory chips. If this doesn't work and replacing the chips still
doesn't resolve the problem then you may have to replace the formatter board.

HP Error Code:
63 - Defective Formatter Board

Explanation:
Your printer either has improperly fitted or bad memory Simms or a defective formatter
board.
What to do:
Try simply reseating the memory chips. If this doesn't work and replacing the chips still
doesn't resolve the problem then you may have to replace the formatter board.

HP Error Code:
64 - Scan Buffer Error

Explanation:
Depending up your model this can be a number of different things including: defective D.C.
controller, improperly fitted or bad firmware DIMMs or defective formatter board.

What to do:
Turn the printer off at the machine, then the mains and leave for 30 seconds. If the error code
still shows, try reseating the DIMMs and formatter board. If this doesn't solve the problem
then replace the DIMMs and then the formatter board.

HP Error Code:
65 - Scan Buffer Error

Explanation:
Depending up your model this can be a number of different things including: defective D.C.
controller, improperly fitted or bad firmware dimms or defective formatter board.

What to do:
Turn the printer off at the machine, then the mains and leave for 30 seconds. If the error code
still shows, try reseating the dimms and formatter board. If this doesn't solve the problem
then replace the dimms and then the formatter board.

HP Error Code:
66 - External Paper Handling Device Error

Explanation:
This fault means there's a problem with one or more additional paper or envelope trays or
finishing units, such as a staple finisher.

What to do:
Turn the printer off, checking the connections between all the accessories and that they move
freely, where applicable. If this doesn't resolve the problem you may have sensor or board
problems that require that attention of an engineer.

HP Error Code:
67 - Service Printer Error or Memory Error
Explanation:
Depending up your model this can be a number of different things including: a temporary
error, defective paper guide, a break in communication, controller board error or defective
SIMMs.

What to do:
Turn off your printer and check that the paper trays are inserted correctly and aren't damage.
Check whether the I/O printer cable is installed correctly and not damaged, perhaps try using
a different cable to test. Reseat any SIMMs or replace if necessary. If a controller board needs
replacing you may need an engineer.

HP Error Code:
68 - Error in NVRAM. Service Error NVRAM full

Explanation:
The NVRAM is full, meaning some actions can't be processed.

What to do:
Try resetting the NVRAM. First of all print out a configuration page, you'll need this to re-
enter any details. Now reset by holding down "Reset" or "Cancel Job" for 20 seconds while
powered on. Print off a second configuration page and re-enter any details that are missing. If
this doesn't resolve the problem you may need a new formatter board.

HP Error Code:
69 - Duplexer Error has Occurred

Explanation:
The printer has a problem with duplex unit, this is the unit that enables the printer to print
double-sided.

What to do:
Check the duplex unit and reseat and clear any obstructions that may be causing the error. If
the error persists you may need a new duplex unit.

HP Error Code:
70 - Faulty MIO Card or SIMMs or Wrong Cartridge

Explanation:
Either the SIMM or cartridge installed is incompatible with the printer or the MIO card is
faulty (older models).

What to do:
Check the SIMMs or cartridge to ensure they are intended for your machine. Faulty MIO
problems are very rare.

HP Error Code:
71 - Faulty MIO Card or SIMMs or Wrong Cartridge

Explanation:
Either the SIMM or cartridge installed is incompatible with the printer or the MIO card is
faulty (older models).

What to do:
Check the SIMMs or cartridge to ensure they are intended for your machine. Faulty MIO
problems are very rare.

HP Error Code:
72 - Defective Font Cartridge or Formatter Board

Explanation:
Either the font cartridge is defective, or was removed during access, or the formatter board is
defective.

What to do:
Turn the printer off and on and see if this resolves the problem. Check the font cartridge is
installed correctly. Replace the font cartridge, if unresolved the formatter board may need
replacing.

HP Error Code:
79 - Critical Hardware Error has Occurred

Explanation:
Your printer has a defective accessories of some kind, possibly related to memory, I/O cards
or a firmware issue.

What to do:
Update to the latest firmware to rule out this issue. If unresolved, remove all
cards/accessories and replace one by one to identify what is at fault.

HP Error Code:
80 - Defective Network Card or Formatter Board

Explanation:
Your printer has a defective accessory of some kind, possibly related to memory, I/O cards or
a firmware issue.
What to do:
Updated to the latest firmware to rule out this issue. If unresolved, remove all
cards/accessories and replace one my one to identify what is at fault. If unresolved the
formatter board may need replacing.

HP Error Code:
81 - Defective Network Card or Formatter Board

Explanation:
Your printer has a defective accessory of some kind, possibly related to memory, I/O cards or
a firmware issue.

What to do:
Updated to the latest firmware to rule out this issue. If unresolved, remove all
cards/accessories and replace one my one to identify what is at fault. If unresolved the
formatter board may need replacing.

HP Error Code:
89 - PostScript ROM Failure

Explanation:
Your PS ROM may be improperly located or have damaged pins, or may be defective.

What to do:
Firstly turn the printer off and on to see if this resolves the problem. If not then check the PS
ROM for any damage and reseat. If the problem remains then you may need to replace the PS
ROM.

HP Error Code:
99 - Firmware Upgrade

Explanation:
There has been a flash firmware failure.

What to do:
You need to either update to the latest flash firmware or replace the flash firmware DIMM.
Business Systems Limited 2021

|HP Laserjet Printer Error Codes 0 - 19 Message on printer Display Panel

What it means. What to do.
13.XX PAPER JAM [LOCATION] Media is jammed at the specified location (and possibly
at other locations). If the message persists after all jams have been cleared, a sensor or sensor
lever might be stuck or broken. For all jam messages, do the following: 1. Remove jammed
print media from the specified location. Check the entire paper path for other pieces of media
in the path. 2. Open and close the top cover to clear the message. 3. Check sensors and flags
in the paper path for proper operation.

13.0 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed
media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or
replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a
torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors
and flags for proper operation.

13.1 PAPER JAM OPEN INPUT TRAYS Paper-delay jam at paperfeed area. 1. Ensure that
paper trays are loaded and adjusted properly so media can feed from the tray. It might be
necessary to reduce the stack height of media in the tray. 2. Check the input area for
obstructions such as media in the path. Also, check to see if the registration assembly
damaged or unseated. 3. Replace any defective sensors or flags. 4. Verify the media meets the
specifications. 5. Check the pickup feed and separation rollers for unusual wear. Replace as
needed. 6. Rotate the media in the input tray by 180° and/or turn it over On NX engines this
is most likely the fuser flag or the ACPM. The ACPM has a photosensor hard-wired to the
back of it.

13.10 PAPER JAM CHECK DUPLEXER Jam at duplexer. 1. Check the duplexer and the
rear area of the printer for obstructions or damage. 2. Check the duplexer for proper
operation. Replace the duplexer if a sensor is defective. On a 5si, 8000, or 8100 series laserjet
a Duplex Jam can be caused by a tray 2 and 3 feed assembly failure.

13.14 For Laserjet 5si. This error is caused by a defective paper control PCA Replace paper
control PCA.

13.2 PAPER JAM OPEN INPUT TRAYS Paper-stopped jam at paper-feed area. 1. Check
the input area for obstructions such as paper in the path. Also check to see if the registration
assembly is damaged or if the transfer roller is out of place. 2. Replace any defective sensors
or flags. 3. Ensure the media does not exceed the maximum length. 4. If multiple sheets are
feeding, it might be necessary to fan the media and reduce the stack height. Also, replace the
separation pad. 5. Verify that the fuser is properly installed. On NX engines this is an input
jam.

13.20 PAPER JAM CHECK REAR DOOR Media stopped in the paper path during power
on or when the top door was closed. 1. Remove all media in the paper path, and then open
and close the top cover. 2. If the message persists after all media is removed: Check if media
is jammed in the prefeed area. Replace any defective sensors or flags

13.21 DOOR OPEN JAM The top cover was open while printing. 1. Clear the jam and close
the top door. 2. If the message persists, check the top door switch for proper operation.

13.5 PAPER JAM CHECK REAR DOOR Paper-delay jam at fuser. 1. Check the transfer
roller and small media belt to ensure they are operating and can feed print media. 2. Check
the paper path for obstructions at the transfer roller, toner cartridge, paper feed assembly, and
fuser. 3. Replace any defective sensors or flags. 4. Turn the media stack over and/ or rotate it
by 180° in the input tray. If still persists - replace fuser, then DC controller.

13.6 PAPER JAM CHECK REAR DOOR Paper-stopped jam at fuser. 1. Check the paper
path for obstructions at the fuser and output/delivery area. 3. Replace any defective sensors or
flags.

13.99 PAPER JAM [LOCATION] A non-specific paper jam occurred. 1. Remove jammed
media from the specified location. 2. Verify the paper tray is fully closed. 3. Inspect and/or
replace the feed and separation rollers. 4. Ensure there is no obstruction in the path, such as a
torn piece of paper. 5. Open and close the top cover to clear the message. 6. Check sensors
and flags for proper operation

HP Laserjet Error Codes 20-49 Message on printer Display Panel

What it means.What to do.

20 INSUFFICIENT MEMORY The printer received more data than can fit in available
memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.
Press GO to print the transferred data (some data might be lost). Advise the customer to
simplify the print job or install additional memory

21 PAGE TOO COMPLEX The data (dense text, rules, raster or vector graphics) sent to the
printer is too complexPress GO to print the transferred data. (Some data might be lost.)
Advise the customer to simplify the print job. More memory might help.

40 EIO x BAD TRANSMISSION The connection has been broken between the printer and
the EIO card in the specified slot. (Data loss might occur in this situation.)1. Press GO to
clear the error message and continue printing. 2. Reseat the EIO card in slot [X].

41.3 UNEXPECTED PAPER SIZE The printer detected a media size different from what it
was expecting. This is typically caused if two or more sheets stick together in the printer or if
the tray is not properly adjusted.1. Reload the tray with the correct print media size. 2. Ensure
that media in the tray is loaded under the front and back tabs. 3. If you are printing from tray
1, verify that the correct paper size is selected in the control panel. 4. If you are printing from
tray 2, 3, or 4, verify that the three paper-size adjustments (length guide, width guide, size-
selector switch) on the paper tray have been made correctly. Make sure the media is under the
corner tabs. 5. After performing the actions above, press GO. The page containing the error
will automatically be reprinted if jam recovery is enabled. (Or, you might want to press
CANCEL JOB to clear the job from the printer’s memory.) For the 4000, 4050, and 4100
series the paper feed assembly could be bad. Also the paper feed/registration sensors could be
knocked out of place. On EX engine printers this error is caused by a bad PIU (paper input
unit).

1.5 PRINTER ERROR The media reached the PS102 or PS103 sensor too early. 1. This error
usually occurs with smooth media, such as transparencies or labels. If the problem persists
when using tray 1, load media one sheet at a time. If the problem persists when using trays 3
and 4, replace the feed and separation rollers. 2. Check sensors PS102 and PS103 for proper
operation For the 4000, 4050, and 4100 series the paper feed assembly could be bad. Also the
paper feed/registration sensors could be knocked out of place. On EX engine printers this
error is caused by a bad PIU (paper input unit).

41.x PRINTER ERROR A temporary printing error has occurred. The page containing the
error will automatically be reprinted. If the error persists: 1. Reseat the connections to the
laser scanner and then to the engine controller board. 2. Replace the laser scanner. 3. Replace
the engine controller board

49.XX PRINTER ERROR firmware error occurred 1. Press CANCEL JOB to clear the print
job from the printer memory. 2. Turn the printer off, and then turn the printer on. 3. Try
printing a job from a different software application. If the job prints, go back to the first
application and try printing a different file. (If the message only appears with a certain
software application or print job, contact the software vendor for assistance.) 4. If the
message persists with different software applications and print jobs, disconnect all cables to
the printer that connects it to the network or printer. 5. Turn the printer off. 6. Remove all
memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware
DIMM in the lowest DIMM slot.) 7. Remove all EIO devices from the printer. 8. Turn the
printer on. 9. If the error no longer exists, install each DIMM and EIO device one at a time,
making sure to turn the printer off and back on as you install each device. 10. Replace a
DIMM or EIO device if you determine that it causes the error. 11. Remember to reconnect all
the cables that connect the printer to the network or computer. 12. If the error persists, replace
the firmware DIMM. 13. Replace the formatter.

HP Laserjet Error Codes 50-59 Message on printer Display Panel

What it means. What to do.

50.4 PRINTER ERROR A problem exists with the customer’s line voltage.1. Remove the
printer from any UPS supplies, additional power supplies, or power strips. 2. Plug the printer
into a wall outlet and see if this resolves the problem. 3. If the printer is already plugged into
a wall outlet, try another power source in the building that is independent of the one currently
being used. 4. The line voltage and current source at the printer location might need to be
inspected to ensure that it meets the printer’s electrical specifications.

50.X FUSER ERROR A fuser error has occurred.1. Turn the printer off, wait 10 minutes, and
then turn the printer on. 2. If the message persists, reseat the fuser. If that does not work,
replace the fuser. To check the fuser, turn the printer off and remove the fuser. Measure the
resistance between the fuser connectors. If it is not within the proper range, replace the fuser.
If there is not continuity between the fuser connectors neutral and hot with the fuser removed,
replace the fuser. If the problem is not related to the fuser, replace the engine controller
board.

51.X PRINTER ERROR A loss of beam-detect occurred. X description: 1 = Beam-detect

error 2 = Laser error 1. Press GO. The page containing the error will automatically be
reprinted. 2. Turn the printer off and then on. 3. Reseat cables to the laser/ scanner and engine
controller. 4. Replace the laser/scanner. 5. Replace the DC controller.

52.X PRINTER ERROR The laser scanner speed is incorrect. X description: 1 = Scanner
startup error 2 = Scanner rotation error1. Press GO. The page containing the error will
automatically be reprinted. 2. Turn the printer off and then on. 3. Reseat cables to the laser/
scanner and engine controller. 4. Replace the laser/scanner.

53.XY.ZZ PRINTER ERROR There is a memory error with an accessory. The DIMM that
caused the error will not be used. Values of X, Y, and ZZ are as follows: X = DIMM type 0 =
ROM 1 = RAM Y = Device location 0 = internal memory (ROM or RAM) 1 to 4 = DIMM
slots 1, 2, 3, or 4 ZZ = Error number 0, 1, 2 = Unsupported o unrecognized memory 3 =
Failed RAM test 4, 5 = Exceeded maximum RAM or ROM size 6 = Invalid DIMM speed 7 =
DIMM reporting information incorrectly 8 = DIMM RAM parity error 9 = ROM needs to be
mapped to an unsupported address 10 = DIMM address conflict 11 = PDC XROM out of
bounds 12 = Unable to make a temporary mapping1. Turn the printer off, and reseat or
replace the specified DIMM. 2. Try the DIMM in another slot. (The firmware DIMM must
remain in slot #4—the lowest DIMM slot.) 3. Replace the DIMM that caused the error.
54.1 REMOVE SEALING TAPE alternates with FROM TONER CARTRIDGE The toner
cartridge has been installed without removing the sealing tape.1. Open the top cover and
remove the toner cartridge. 2. Pull the sealing tape tab to remove the strip. 3. Reinstall the
toner cartridge and close the top cover.

54.4 PRINTER ERROR alternates with CYCLE POWER TO CONTINUE A problem exists
with the customer’s line voltage.1. Remove the printer from any UPS supplies, additional
power supplies, or power strips. 2. Plug the printer into a wall outlet and see if this resolves
the problem. 3. If the printer is already plugged into a wall outlet, try another power source in
the building that is independent of the one currently being used. 4. The line voltage and
current source at the printer location might need to be inspected to ensure that it meets the
printer’s electrical specifications.

55.xx PRINTER ERROR alternates with CYCLE POWER TO CONTINUE An internal

communications error occurred.The page containing the error will automatically be reprinted.
1. Check the power at the customer’s location. 2. Replace the formatter and/or firmware
DIMM. 4. Replace the engine controller board. 5. Replace the formatter board. On the 5si,
8000, 8100 this could be a fuser problem. Try replacing the fuser.

56.X PRINTER ERROR An incompatible combination of input/ output bins was selected. X
= description: 1 = Illegal input or bad accessory connector 2 - Illegal output The page
containing the error will automatically be reprinted.1. Turn the printer off, and then turn the
printer on. 2. Check the printer’s configuration. 3. Verify accessory connection.

57.X PRINTER ERROR A fan failure was detected. X description: 4 = Printer fan 7 =
Duplex fan1. Check the fan’s connector and make sure the fan is not blocked. 2. Replace the
fan. On older style printers this is often caused by a bad main motor. (Older style printer
being printers with halogen heating elements in the fuser - 4, 4+, 5, 4si, 5si, etc).

58.2 PRINTER ERROR An environmental thermistor (TH3) failure occurred.1. Turn the
printer off, and then turn the printer on. 2. Verify the environmental thermistor cable is
securely connected. 3. Replace the environmental thermistor. 4. If the error persists, replace
the engine controller board.
59.X PRINTER ERROR A main motor error occurred. X description: 0 = Motor error 1 =
Motor startup error 2 = Motor rotation error1. Turn the printer off, and then turn the printer
on. 2. Check and reseat the fuser and toner cartridge to make sure they are not hindering gear
movement in the drive train. 3. Check the main motor’s cable to ensure that it is seated
properly. 4. If the error persists, replace the main motor.

HP Laserjet Error Codes 60 and up Message on printer Display Panel

What it means. What to do.

62.X PRINTER ERROR There is a problem with the printer memory. The X value refers to
the location of the problem: 0 = Internal memory 1 to 4 = DIMM slots 1, 2, 3, or 41. Reseat
the specified DIMM. 2. Replace the specified DIMM

64 PRINTER ERROR alternates with CYCLE POWER A scan buffer error occurred1. Turn
the printer off, and then turn the printer on. 2. Perform a cold reset. 3. If the message persists,
replace the formatter or firmware DIMM.

66.XX.YY [TYPE] FAILURE alternates with CHECK CABLES AND CYCLE POWER An
error occurred in an external paper-handling device. 1st X = Device number in chain 2nd X =
Device type 1 Input 2 Output 3 Stapler/stacker unit YY = Device specific errorPress GO to
clear the message. If the message will not clear: 1. Turn the printer off, and then turn the
printer on. 3. Check and reseat all cables between the printer and the specified device. 4.
Reseat the external paper handling device. 5. Replace the unit. On 5si, 8000, 8100 check the
C-link hook up. Also, check the external paper handling PCA.

68 NVRAM ERROR CHECK SETTINGS An error occurred in the printer non-volatile

memory (NVRAM) and one or more printer settings have been reset to its factory default1.
Print a configuration page and check the printer settings to determine which values have
changed. 2. Hold down CANCEL JOB while turning the printer on. This will clean up the
NVRAM by removing old areas that are not being used. 3. Replace the formatter.
68 NVRAM FULL CHECK SETTINGS An error occurred in the printer’s NVRAM and one
or more printer settings has been reset to its factory default.1. Print a configuration page and
check the printer settings to determine which values have changed. 2. Hold down CANCEL
JOB while turning the printer on. This will clean up the NVRAM by removing old areas that
are not being used.

68.X PERMANENT STORAGE ERROR alternates with CHECK SETTINGSAn error

occurred in the printer’s permanent storage and one or more printer settings have been reset
to its factory default. Print a configuration page and check the printer settings to determine
which values have changed.

68.X PERMANENT STORAGE FULL The printer’s permanent storage is full. Some
settings might have been reset to the factory defaults.1. Print a configuration page and check
the printer settings to determine which values have changed. 2. Hold down CANCEL JOB
while turning the printer on. This will clean up the permanent storage by removing old areas
that are not being used.

69.X PRINTER ERROR alternates with CYCLE POWER TO CONTINUE A temporary

printing error occurred. X description: 0 = The duplex mechanism has failed1. Turn the
printer off, and then turn the printer on. 2. Reseat the duplexer. 3. Replace the duplexer

79 SERVICE [XXXX] The printer detected an error.1. Press CANCEL JOB to clear the
print job from the printer's memory. 2. Turn the printer off, and then turn the printer on. 3.
Try printing a job from a different software application. If the job prints, go back to the first
application and try printing a different file. (If the message only appears with a certain
software application or print job, contact the software vendor for assistance.) 4. If the
message persists with different software applications and print jobs, disconnect all cables to
the printer that connect it to the network or printer. 5. Turn the printer off. 6. Remove all
memory DIMMs or third-party DIMMs from the printer. (Do not remove the firmware
DIMM in the lowest DIMM slot.) 7. Remove all EIO devices from the printer. 8. Turn the
printer on. 9. If the error no longer exists, install each DIMM and EIO device one at a time,
making sure to turn the printer off and back on as you install each device. 10. Replace a
DIMM or EIO device if you determine that it causes the error. 11. Remember to reconnect all
cables that connect the printer to the network or computer. 12. If the error persists, replace the
firmware DIMM. 13. Replace the formatter.

79 & 80 errors - general info. For troubleshooting 79 and 80 errors, you want to determine if
external I/O devices are the cause or if it is the formatter. Remove all external I/O devices
(JetDirect, memory, etc.) and see if the problem persists. If not, replace the formatter.

8X.YYYY EIO [Z] ERROR The EIO accessory in slot [z] has encountered a critical error. [z]
description: 1 = EIO slot 1—The printer detected an error with the EIO accessory. 2 = EIO
slot 2—The printer detected an error with the EIO accessory. 6 = EIO slot 1—The EIO
accessory detected an error. 7 = EIO slot 2—The EIO accessory detected an error.1. Turn the
printer off, and then turn the printer on. 2. Turn the printer off, reseat the EIO accessory in
slot [z], and then turn the printer on. 3. Turn the printer off, remove the EIO accessory from
slot [z], install it in a different EIO slot, and turn the printer on. 4. Replace the EIO accessory
in slot [z].

HP LaserJet Pro - Troubleshoot 55.xx (NVRAM) messages Troubleshoot

55.xx (NVRAM) messages

This document provides information about how to resolve common error messages related
to non-volatile RAM (NVRAM). It does not contain all of the possible error codes for HP
LaserJet Pro printers.The following table lists common control panel messages and event
codes for HP LaserJet printers. It also lists descriptions of the codes and the actions
recommend to resolve the errors.

Event code Description Recommended action

Hardware The engine control PCA needs to

55.0005 memory error be replaced. Contact HP
(DC controller) support: www.hp.com/go/support

55.0601 DC controller Turn the printer off, and on

Event code Description Recommended action

again.

If the error persists, the engine

NVRAM data
control PCA needs to be
error
replaced. Contact HP
support: www.hp.com/go/support

Turn the printer off, and on

again.
DC controller
If the error persists, the engine
55.0602 NVRAM
control PCA needs to be
access error
replaced. Contact HP
support: www.hp.com/go/support

Page counts
stored in
NVRAM were
requested to be
55.0901 reset. Special No action is necessary.
access is
required to
change this
setting.

55.0902 Page counts No action is necessary.

stored in
NVRAM were
reset. Special
access is
Event code Description Recommended action

required to
change this
setting.

Protected
NVRAM
engine
interface
variables
(group 1,
which includes
page counts)
55.0903 No action is necessary.
were reset (by
Super NVRAM
INIT or another
operation).
Special access
is required to
change this
setting.

55.0904 Protected No action is necessary.

NVRAM
engine
interface
variables
(group 2) were
reinitialized
(by Super
Event code Description Recommended action

NVRAM INIT
or another
operation).
Special access
is required to
change this
setting.

Turn the printer off, and on

again.

DC controller If the error persists, the engine

55.1000
memory error control PCA needs to be
replaced. Contact HP
support: www.hp.com/go/support

Turn the printer off, and on

again.
Engine/
If the error persists, the cable that
formatter
55.3000 connects the engine control PCA
communication
to the formatter might be loose or
error
damaged. Contact HP
support: www.hp.com/go/support

55.4000 Engine Turn the printer off, and on

communication again.
timeout error
After restarting, a 55.3000 error
might occur. The problem could
Event code Description Recommended action

be the cable that connects the

engine control PCA to the
formatter, or it could be the
engine control PCA, or the
formatter. Contact HP
support: www.hp.com/go/support

No action is necessary.

This is an informational message

DC controller for the service person. This
55.9028 NVRAM message indicates that the
restore formatter successfully restored
the data to the engine control
PCA.