EDUCATION

Master’s in Business Management

November 2013
Holy Angel University
Angeles City
Thesis Paper: Customer Relationship Management of Department of
Tourism’s Accredited Hotels in Angeles City

Bachelor of Science in Hotel and Restaurant Management

1995-1999
Angeles University Foundation
Angeles City

FIDES APRIL MIRANDA WORK EXPERIENCE

Senior Executive Assistant
TOA Global | Senior Executive Assistant | October 2022 to Present
 Provide comprehensive executive support to the Country Manager,
including managing schedules, appointments, and travel
OBJECTIVE
arrangements.
A resolute professional with  Serve as the primary point of contact between executives and
extensive experience in leadership, internal/external stakeholders, handling emails, reports, and other
project management, and team communications.
 Coordinate and manage various ad hoc projects, ensuring timely
development, seeking a Shift and budget-conscious completion.
Manager position to leverage my  Schedule and organize meetings, conferences, and events,
skills and contribute to the including preparing meeting agendas and taking minutes.
company's success.  Collaborate with other departments and team members to ensure
seamless communication and project execution.
 Manage complex and time-sensitive issues with professionalism
and confidentiality.

HRH Prince Ahmad Bin Abdulaziz Al Saud Personal Assistant | Personal

Assistant | January 2020 – July 2022
 Maintained the calendar of activities.
 Scheduled household maintenance and events.
PROFILE  Conducted research, scouting, and bookkeeping.
Dynamic and motivated  Coordinated employee concerns with the proper unit.
professional with a proven record Office of Hon. Carmelo F. Lazatin | Chief Political Affairs
of generating and building Consultant/Chief Executive Assistant | June 2009 to Dec. 2018
relationships, managing projects,  Monitored operational developments, identified issues, and
and coaching individuals to coordinated responses.
success. Adaptable leader skilled in  Maintained up-to-date knowledge of political events and trends.
 Functioned as a liaison between internal and external stakeholders,
communication, problem-solving, managing communications.
and project execution.  Managed schedules, organized documents, and ensured a smooth
workflow.
 Managed headquarters’ office oversaw media managed media
communications, and organized meetings.
 Functioned as a liaison between the employer and political groups.
 America Hotel | Marketing Consultant | Nov 2016 – Dec 2018
 Planned, executed, and monitored marketing strategies to achieve
positive results.
CORE QUALITIES  Developed and executed strategies to meet marketing goals.
 Monitored market competition and devised strategies to mitigate
Perceptive communicator risks and threats.
High-level problem-solving
Adaptability and flexibility Grace Crown Hotel | Banquet and Events Consultant | Mar 2015 – Jun
Commitment to learning and 2016
 Drove customer loyalty to increase account share by delivering
growth excellent service.
 Established a client base of organizations and corporate businesses.
 Negotiated contracts in line with company standards.
 Responded promptly to client requests for proposals and
information.
SKILLS  Assisted clients in menu planning and coordinated event details.

Organizational Skills Angeles City Mayor’s Youth Development Office|Officer-in-Charge |

Time Management July 2009 to June 2013
Confidentiality  Planned and facilitated programs addressing youth issues.
Leadership  Supervised young people, encouraged participation, and
maintained records.
Events Management
 Assisted in various community projects and ensured public order
Public Speaking and safety.
MS Office Proficient
Training and Development Angeles University Foundation | Associate Professor | - June 2009 to
Customer Service March 2014
 Managed classes, developed instructional plans, and taught diverse
Teamwork
student populations.
Critical and Analytical Skills  Utilized innovative teaching methods and tracked student progress.
 Collaborated with colleagues on curriculum development and
improvement.

Philippine Amusement and Gaming Corporation | Marketing Associate

CERTIFICATION | Oct. 2005 to Aug. 2007
 Developed marketing collateral, assisted in marketing plans, and
executed events.
Emerging Leaders Course
 Analyzed data, identified marketing channels, and coordinated with
AB2 Institute
teams.
TOA Global – Clark Freeport Zone
April 06-07, 2023
Philippine Amusement and Gaming Corporation | Bingo Attendant -
Aug. 2001 to Oct. 2005
 Promoted positive guest relations, overseen transactions, and
conducted Bingo games.
 Verified winning combinations, maintained records, and ensured
equipment maintenance.
CONTACT
PHONE: Philippine Amusement and Gaming Corporation | Administrative Clerk
| May 1999 to Aug. 2001
(+63) 969-641-2734
 Composed internal memos and external correspondence.
 Prepared and distributed team-based communications.
EMAIL:  Developed improvements to enhance business reporting
Fidesmiranda@gmail.com capabilities.
 Delivered administrative support to office staff.
 Answered phones and transferred calls to appropriate
departments.