Republic of the Philippines

CAVITE STATE UNIVERSITY

CCAT Campus
Rosario, Cavite
 (046) 437-9505 /  (046) 437-6659
cvsurosario@cvsu.edu.ph
www.cvsu-rosario.edu.ph

DEPARMENT OF HOSPITALITY MANAGEMENT

On the Job Training (OJT) Narrative Report

I. Trainee Information Bulleted

Name: TAYOTO, Dan Jicen R.

Course and Section: BSHM 202-B

Complete Address: Phase 4 Blk 7 Lot 110 Micara Estates, Tanza Cavite

II. Profile of the Company Bulleted

 Company Name

Summit Ridge Tagaytay City

 Physical Location

Km 58 General Emilio Aguinaldo Highway, Maharlika West, Tagaytay

City 4120 Cavite

 Website URL

Summithotels.ph

 Contact Information

(02) 8 240-6888 / +63 998 840 2578

 Establish date

2009

 The structure of the company

 Public

This study source was downloaded by 100000886824139 from CourseHero.com on 06-05-2024 05:41:56 GMT -05:00

https://www.coursehero.com/file/231375085/OJT-NARRATIVE-FORMAT-1docx/
  Private

 Partnership

III. Brief Description of the Company Paragraph

 Company’s History

Summit Hotels and Resorts is a Filipino brand of hotels owned and

operated by Robinsons Land Corporation, the real estate arm of JG

Summit Holdings established by Filipino-Chinese entrepreneur John

Gokongwei Jr. It began operating in 2009 with the opening of its first

hotel, Summit Ridge Tagaytay in Tagaytay, Cavite. As of 2020, the

company has six hotels, all located in the Philippines.

 The name of the founder(s)

John Robinson Lim Gokongwei Jr

 The Overall business activities of the company

 The Company’s overall strategy, including, its purpose and mission

statement

 Information regarding expansion or growth

IV. Training Period Bulleted

From: March 04, 2024 To: April 12, 2024

V. Training Schedule Bulleted

8:00 am to 5:00pm

Monday to Sunday

VI. Training Duties:

This study source was downloaded by 100000886824139 from CourseHero.com on 06-05-2024 05:41:56 GMT -05:00

https://www.coursehero.com/file/231375085/OJT-NARRATIVE-FORMAT-1docx/
 Describe all the specific task(s), in order, required of you as a trainee.

Assigned Department Daily work assignment

Housekeeping Department Week 1(March 4)

Cleaning the storage of the

broken equipment of the hotel

then arrange the broken chairs

and tables

Week 2 (March 11)

Cleaning the basement then

cleaning the garbage area, and

dusting all of the parking lot and

also cleaning all of the

employees comfort rooms

Week 3 (March 18)

Cleaning and dusting the lobby

area then cleaning the guest

comfort room and makeup this

every 10 minutes, and greet all

of the incoming guest

Week 4 (March 25)

Cleaning all of the guest rooms

and comfort rooms, after that

dusting the hallway and

veranda

Week 5 ( April 1)

Cleaning the storage room and

This study source was downloaded by 100000886824139 from CourseHero.com on 06-05-2024 05:41:56 GMT -05:00

https://www.coursehero.com/file/231375085/OJT-NARRATIVE-FORMAT-1docx/
 segregate all of the soiled linen

materials and arranging the

amenities of the hotel

Week 6 (April 8)

Cleaning the gym and the

function rooms then dusting the

hallway and veranda.

Week 7 (April 12)

Cleaning the summit learning

center for the incoming new

ojt’s and the comfort rooms

VII. Significant accomplishments in performing your duties Paragraph

Include all the achievements.

I experienced all of the task in the housekeeping Department and I treasured all

of my learnings in doing of all that task. I have much accomplished in my

personality doing my assignment and I have more realized that, in housekeeping

Department you must have a power of patience, teamwork and most of all

kindness because all of that I applied to have much more learnings and gained

more knowledge to handle all of the situation in the hotel.

These accomplishments are work achievements performed that are measurable

and

Unique among your experiences. Achievements that you’re genuinely proud of…

VIII. Relevant Skills developed thru the OJT program As Is! Do not Change!

This study source was downloaded by 100000886824139 from CourseHero.com on 06-05-2024 05:41:56 GMT -05:00

https://www.coursehero.com/file/231375085/OJT-NARRATIVE-FORMAT-1docx/
 Which among the following relevant skills have you developed thru the OJT

program?

These could be skills you had discovered on your own.

 Communication

 Interpersonal

 Collaboration

 Time management

 Adaptability

 Critical thinking

 Research and analysis

 Initiative

 Decision making

 Problem solving

Learning outcomes of the PRACTICUM

 Demonstrate knowledge of tourism industry, local tourism products and

services

 Interpret and apply relevant laws related to tourism industry.

 Observe and perform risk mitigation activities.

 Utilize information technology applications for tourism and hospitality.

 Manage and market a service-oriented business organization.

 Demonstrate administrative and managerial skills in a service- oriented

business organization.

 Prepare and monitor industry specific financial transactions and reports.

 Perform human capital development functions of a tourism-oriented

organization.

This study source was downloaded by 100000886824139 from CourseHero.com on 06-05-2024 05:41:56 GMT -05:00

https://www.coursehero.com/file/231375085/OJT-NARRATIVE-FORMAT-1docx/
  Utilize various communication channels proficiently in dealing with guests and

colleagues.

Graduate outcomes for BS in Hospitality Management

 Produce food products and services complying with enterprise standards.

 Apply management skills in F & B service and operations.

 Perform and provide full guest cycle services for front office.

 Perform and maintain various housekeeping services for guest and facility

operations.

 Plan and implement a risk management program to provide a safe and

secure workplace.

 Provide food & beverage service and manage the operation seamlessly

based on industry standards.

IX. Problems Encountered Paragraph

In doing the task or assignment I have encountered different problems but the

most difficult to me when I assigned to the area that I’m new and I don’t know

how to start my task because my team leader is lazy and all of our members is

friends of my team leader that’s why I don’t know how to start our task if my team

leader is nothing to said about that

In other circumstances I encounter that and so many misunderstanding or

communicating to the my co ojt’s but I managed to handle and understand every

situation to have a smooth and no stress in my ojt days.

This study source was downloaded by 100000886824139 from CourseHero.com on 06-05-2024 05:41:56 GMT -05:00

https://www.coursehero.com/file/231375085/OJT-NARRATIVE-FORMAT-1docx/
 I survived my ojt of having a discipline and respect to my other ojt’s . I’m so proud

of me and same to my fellow ojt’s because no matter what we choose to

understand each other and choose not to have a conflict nor circumstances.

 the way the trainer is explaining to you the process of your work

 Difficulties in understanding the process and getting confused

about what

 You have to do because of too much information being fed to

you in a little time

 Problems in getting along with the employees

 Uncooperative mentor

 Issues with time management/ self-management

 Hesitant to ask question

 Competitive co-interns

X. Mentoring Process Paragraph

In mentoring process I proudly to say that my mentor or my supervisor have the

best instructions and illustration to execute my task safely and smoothly. My

mentor demonstrate step by step out task to maintain hotel standard and to

prevent any accident.

Before we start our day he gather a short meeting to describe our

accomplishment yesterday and our need to improve to meet our guest

satisfaction.

Describe the mentoring process that you have experienced during your OJT

period?

Example:

This study source was downloaded by 100000886824139 from CourseHero.com on 06-05-2024 05:41:56 GMT -05:00

https://www.coursehero.com/file/231375085/OJT-NARRATIVE-FORMAT-1docx/
  The mentor will EXPLAIN the position and the procedure(s) in which to

properly execute the task in detail.

 The mentor will then DEMONSTRATE the procedure they have just

explained.

 At this point, the mentor will let the trainee PERFORM the task while standing

nearby and observing.

 After assessing that the trainee can competently perform the task, the trainee

will be ready to perform the task solo.

XI. Limitations of the OJT program Paragraph

I don’t think I have limitations or hindrances to achieve my goal because every

obstacle or constraints that I face it’s makes me stronger and gave my hardwork

to achieve my goals.

The Limitations or hindrances that limit me as a trainee is

Describe the constraints or hindrances that limit you as a trainee to

accomplished your goal.

XII. Insights gained from the OJT program Paragraph

Learnings

XIII. Photo Documentations

This study source was downloaded by 100000886824139 from CourseHero.com on 06-05-2024 05:41:56 GMT -05:00

https://www.coursehero.com/file/231375085/OJT-NARRATIVE-FORMAT-1docx/
 Insert photos of the training with caption (2x)

XIV. Appendices

a. CV/Resume (with picture)

b. Endorsement Letter

c. Student Pledge

d. Certificate of Completion

e. Evaluation form

This study source was downloaded by 100000886824139 from CourseHero.com on 06-05-2024 05:41:56 GMT -05:00

https://www.coursehero.com/file/231375085/OJT-NARRATIVE-FORMAT-1docx/
Powered by TCPDF (www.tcpdf.org)