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Chapter 1 - Managers and Management

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12 views

Chapter 1 - Managers and Management

Uploaded by

IffatSabir
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 31

1

Chapter

Managers
and
Management

1-1
Learning Outcomes
• Tell who managers are and where they work.
• Define management.
• Describe what managers do.
• Explain why it’s important to study management.
• Describe the factors that are reshaping and
redefining management.

Copyright ©2015 Pearson Education, Inc. 1-2


1.1 Tell who managers
are and where they
work.

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Who Are Managers?
Where Do They Work?
Organization
A deliberate arrangement of people brought
together to accomplish a specific purpose

Common Characteristics of Organizations


• Goals
• People
• Structure
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How Are Managers Different from
Nonmanagerial Employees?
Nonmanagerial Employees
• Work directly on tasks
• Not responsible for overseeing others’ work
Managers
• Direct and oversee the activities of others
• helping others do their work.
• May have work duties not related to
overseeing others

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What Titles Do Managers Have?
Top Managers
• Make decisions about the direction of an
organization and establishes policies that affect all
organizational members.

Middle Managers
• Manage other managers

First-line Managers
• Direct day-to-day activities non-managerial
employees
Team Leaders
• Manage activities of a work team
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1.2 Define
management.

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What Is Management?

The process of getting things done effectively and


efficiently, with and through people.

Effectiveness: Doing the right things


Efficiency: Doing things right

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Is the Manager’s Job Universal?
1. Level in the Organization
2. Size of the Organization
3. Profit vs. Not-for-profit
4. National Borders

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Is the Manager’s Job Universal?
1. Level in the Organization

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Is the Manager’s Job Universal?
2. Size of the Organization

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1.3 Describe what
managers do.

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What Do Managers Do?
3. Ways to Look at What Managers Do

1. Four Functions Approach


2. Management Roles Approach
3. Skills and Competencies

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Four Functions Approach

•Planning
•Organizing
•Leading
•Controlling

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Management Roles Approach

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Which Approach Takes the Prize?

Functions

Roles ☐

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What Skills Do Managers Need?
Conceptual Skills Interpersonal Skills

Technical Skills Political Skills

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1.4 Explain why it’s
important to study
management.

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Why Study Management?
We all have a vested interest in improving how
organizations are managed.
▪ Studying management provides knowledge about
manager skills and responsibilities, how
organizations function, and how people behave in
the workplace.
▪ management offers insights into many
organizational aspects.
▪ companies continue to prosper during challenging
economic times

Copyright ©2015 Pearson Education, Inc. 1-23


Why Study Management? (cont.)

Most people will either manage or be managed


(how people behave in the workplace).

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1.5 Describe the factors
that are reshaping
and redefining
management.

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Welcome to the New World of
Management!
▪ Changing Workplaces + Changing Workforce
▪ global economic and political uncertainties, and
changing technology.
▪ work from home, making use of the Internet, e-
mail, and the telephone (run their businesses).

▪ four specific changes that are increasingly


important to organizations and managers
everywhere .
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Why Are Customers Important?
▪ Organizations depend on their customers to exist
in the marketplace.
▪ employee attitudes and behaviors play a big role
in customer satisfaction.
▪ Consistent, high-quality customer service is
essential to survival.

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Why Is Innovation Important?
challenging environment
▪ Innovation means doing things differently,
exploring new territory, and taking risks.
▪ Managers need to be personally innovative and
to encourage their employees to be innovative.

“Nothing is more risky than not innovating.”


‫ليس هناك ما هو أكثر خطورة من عدم االبتكار‬

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Importance of Social Media

Connecting with customers


&
Managing human resources

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Importance of Sustainability
▪ sustainability refers to a company’s ability to
achieve its business goals and increase long-term
shareholder value by :

▪ Integrating economic, environmental, and social


opportunities into business strategies.

▪ responding strategically to environmental and


societal challenges

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Managers Matter!

Employee productivity, loyalty, and engagement


hinge-based on employee\manager relationship
the quality of the relationship between employees
and their direct supervisors.

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