Scribd
Upload
756 views3 pages

© 2023 Tvet Cdacc: Page 1 of 3

Uploaded by

S Malingu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
756 views3 pages

© 2023 Tvet Cdacc: Page 1 of 3

Uploaded by

S Malingu
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 3

© 2023 TVET CDACC

LEVEL 6
Demonstrate Communication Skills
November/December 2023

TVET CURRICULUM DEVELOPMENT, ASSESSMENT AND CERTIFICATION


COUNCIL (TVET CDACC)

WRITTEN ASSESSMENT
Time:3 Hours
INSTRUCTIONS
1. This paper has TWO sections A and B
o m
t.c

2. Attempt questions in each section as per instructions given in the section.


e

3. You are provided with a separate answer booklet.


tv
sy

4. Answer all questions in the answer booklet.


ea

5. Marks for each question are indicated in the brackets.


6. Do not write on the question paper.

This paper consists of THREE (3) printed pages.


Candidates should check and ascertain that all pages are printed as indicated and
that no questions are missing.

Page 1 of 3
© 2023 TVET CDACC

SECTION A: (40 MARKS)


Answer all questions in this section.
1. Encouraging group participation is essential for effective teamwork and collaboration.
State FOUR strategies that can help in fostering and promoting active group
participation. (4 Marks)
2. Identify FOUR advantages of establishing communication pathways. (4 Marks)
3. Engaging your audience and maintaining their interest during a presentation is essential
for effective communication. Highlight FOUR techniques to achieve this, whether it’s
an internal team or external stakeholders. (4 Marks)
4. Identify FOUR importance of measuring the outcomes and impact of communication
strategies. (4 Marks)
5. Outline FOUR negative effects of grapevine communication network within a
workplace. (4 Marks)
m
6. When questioning a client, it is important to know which questions to ask for right
o
t.c

information generation. Highlight FOUR types of questions you would ask.


e

(4 Marks)
tv
sy

7. Each organization is required to hold meetings annual as part of organizational policies,


ea

in your own knowledge, what are FOUR advantages of holding a meeting in an


organization. (4 Marks)

8. Developing rapport during an interview is crucial to establish a positive connection with


the interviewer and increase your chances of success. State FOUR ways to build
rapport during interview. (4 Marks)
9. When choosing media for communication, it's essential to consider various factors to
ensure that your message reaches the intended audience effectively. Identify FOUR
considerations you will consider. (4 Marks)
10. Identify FOUR appropriate ways that enhance a good group interaction. (4 Marks)

Page 2 of 3
© 2023 TVET CDACC

SECTION B (60 MARKS)


Answer any THREE questions in this section
11. Respecting individual differences in an organization is crucial for creating an inclusive
and diverse workplace where each employee feels valued and can contribute their best.
a) Discuss FIVE techniques to use in order to ensure that individual differences
are respected in organizational communication. (10 Marks)
b) Discuss FIVE barriers to communication in an organization. (10 Marks)
12. You work as a customer service representative for a a laundry company. One of your
clients has called to make an enquiry from the company.
a) Describe FIVE key steps you would take to handle this client inquiry
effectively over the phone. (10 Marks)
b) Explain five factors to ways to apply when handling client inquiries over the
phone for effective communication. (10 Marks)
13. Evaluating a group communication strategy involves a systematic assessment of the
m
strategy's effectiveness and its impact on achieving the group's goals.
o
t.c

a) Demonstrate FIVE ways on how you can use your skills to evaluate a group
e

communication strategy. (10 Marks)


tv
sy

b) Explain FIVE stages of group formation. (10 Marks)


ea

14. You have been tasked to give a speech in your graduation ceremony on behalf of your
graduating class.
a) Explain FOUR characteristics of a good speech. (8 Marks)
b) Identify FOUR objectives of effective communication that you should have in
mind that will help enhance your speech delivery. (4 Marks)
c) Discuss FOUR nonverbal communication skills that you will use to enhance
delivery of the speech. (8 Marks)

THIS IS THE LAST PRINTED PAGE

Page 3 of 3

You might also like

pFad - Phonifier reborn

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.

Note: This service is not intended for secure transactions such as banking, social media, email, or purchasing. Use at your own risk. We assume no liability whatsoever for broken pages.


Alternative Proxies:

Alternative Proxy

pFad Proxy

pFad v3 Proxy

pFad v4 Proxy