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CV August

Cv for Customer service manager

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Winnie Daji
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33 views4 pages

CV August

Cv for Customer service manager

Uploaded by

Winnie Daji
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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PERSONAL INFORMATION.

Full name: SOA WINNIE HARRISON


Date of Birth: 21st may 1994
Place of Birth: Mikocheni,Dar Es Salaam Tanzania
Marital status: single
Nationality: Tanzanian
Contact: 0714544065
Email:winniedaji@gmail.com

PROFILE
Skilled multitask-er with superior work ethic and good teamwork, problem-solving
and organizational skills. Reliable and Self-motivated team player with hardworking
and resourceful approach. I am Organized and dependable candidate with a
positive attitude. I am willing to take on added responsibilities to meet team goals.

ACADEMIC QUALIFICATION
• University of Dar es salaam,Bachelor of Commerce in Human Resources
Management 2017.
• ACSEE,Ashira Girls secondary school 2014.
• CSEE Kisutu Girls Secondary school 2011

WORK HISTORY SUMMARY


Customer Service Agent|EF Twelve LTD
September 2022 – Current
• Helped large volume of customers every day with positive attitude and focus
on customer satisfaction.
• Handling and replying to customer inquires through phone calls,emails and
social media interaction.
• Prepare reports concerning Customer’s queries
• Maintaining customer relations
• Offered advice and assistance to customers
Administration Officer|Amplepack business and investment
January 2020 - July 2021
• Screened and transferred incoming calls, took down messages, and
transmitted information and documents to internal personnel.
• Prepared agendas and took notes at meetings to archive proceedings.
• Aided colleagues, managers, and customers through regular communication
and assistance.
• General office management
• Any other duties assigned by management

Intern|NMB Plc
January 2019 - June 2019
• Opened, closed, and updated accounts for customers.
• Investigated customer inquiries and resolved discrepancies in helpful and
timely manner.
• Wrote and distributed customer correspondence.
• Educated customers on online banking and mobile banking applications.
• Maintained friendly and professional customer interactions.
• Referred customers to other banking departments for specialized services.

Human Resources Intern|Inets company Ltd


October 2017 - March 2018
• Proven ability to learn quickly and adapt to new situations.
• Developed strong communication and organizational skills through working
on group projects.
• Assisted with day-to-day operations, working efficiently and productively with
all team members.

LANGUAGE ABILITY
• Fluent in writing and speaking English and Swahili language
COMPUTER SKILLS

• Good knowledge with Microsoft Excel, Microsoft power point, outlook,


Microsoft word and Microsoft word and Microsoft Access.

MEMBERSHIP

• 2014-2017 Member of University of Dar es salaam Human resources


Management association (UD- HRMA).

• 2014-2017 Member of Christian counsel of Tanzania (CCT).

HOBBIES AND INTEREST


• Cooking
• Watching Sports ie:Football
• Swimming
• Writing and Reading

REFEREES

• CLEMENT MARCEL

Head of ICT

HP+ (HEALTH POLICY PLUS)


MOBILE: +255 222701542
0767660358/0784660358
Email:clement.Marcel@thepalladiumgroup.com
• ELITHA ELIREHEMA
Managing Director
Amplepack Business and Investment
P.O. BOX 23437
EMAIL:elithae@yahoo.com.

• SAMWEL MSONGWE
Trade officer
Geita district council
P.O. BOX 139 GEITA
EMAIL: samwelmsongwe@gmail.com
0717536723

I the undersigned certify to the best of my knowledge and belief that this
information correctly describe my qualification my experience and me.

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