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Module 6

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7 views4 pages

Module 6

Uploaded by

snavmic28redkiss
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Module Lesson: Communication for Work Purposes (Oral

Communication)

Lesson Overview

Effective communication is a critical skill in the workplace. This module


explores oral communication for work purposes, focusing on professional
interactions, workplace collaboration, and enhancing verbal and non-verbal
communication skills.

Learning Objectives

By the end of this lesson, students will be able to:

1. Define oral communication and its importance in the workplace.


2. Identify different types of oral communication used in professional
settings.
3. Apply strategies to enhance verbal and non-verbal communication in
the workplace.
4. Demonstrate effective oral communication in workplace scenarios
through role-playing activities.

Lecture Content

1. Introduction to Oral Communication in the Workplace

 Definition: Oral communication refers to the process of expressing


ideas and sharing information verbally. It includes one-on-one
conversations, group discussions, and presentations.
 Importance in the Workplace:
o Facilitates collaboration and teamwork.
o Enhances clarity in conveying ideas and instructions.
o Builds strong relationships with colleagues, clients, and
stakeholders.
o Plays a critical role in problem-solving and decision-making.

2. Types of Oral Communication in the Workplace

 Interpersonal Communication: One-on-one conversations with


colleagues, superiors, or clients to discuss tasks or resolve conflicts.
 Team Communication: Discussions during team meetings,
brainstorming sessions, or project updates.
 Presentations: Delivering information or proposals to a group, often
supported by visuals or handouts.
 Negotiations: Resolving issues or reaching agreements during formal
or informal discussions.
 Customer Service Communication: Handling inquiries, complaints,
or feedback from clients or customers.

3. Elements of Effective Oral Communication

 Verbal Communication:
o Clarity: Use clear and concise language.
o Tone: Adjust your tone to suit the audience and context.
o Vocabulary: Use terminology that is appropriate for the
professional setting.
 Non-Verbal Communication:
o Body Language: Maintain open posture, appropriate eye contact,
and facial expressions.
o Gestures: Use gestures to emphasize points without overdoing it.
o Listening Skills: Actively listen, nod, and respond appropriately to
show engagement.

4. Common Barriers to Effective Communication

 Language Barriers: Using jargon or technical terms unfamiliar to


others.
 Physical Barriers: Poor audio quality in virtual meetings or noisy
environments.
 Emotional Barriers: Stress or interpersonal conflicts hindering clear
communication.
 Cultural Barriers: Differences in communication styles due to cultural
backgrounds.

5. Strategies to Enhance Oral Communication in the Workplace

 Preparation: Plan and organize your thoughts before speaking.


 Active Listening: Focus on understanding the speaker’s message
without interrupting.
 Feedback: Provide constructive feedback or seek clarification when
necessary.
 Adaptability: Adjust your communication style based on the audience
or situation.
 Practice: Role-play and rehearse scenarios to improve delivery and
confidence.

6. Real-Life Applications of Oral Communication in the Workplace


 Case Study Analysis: Discussing workplace conflicts and proposing
solutions.
 Mock Interviews: Practicing professional responses to common
interview questions.
 Team Presentations: Collaborating to present a project or solution to
a hypothetical scenario.
 Customer Interaction Role-Play: Simulating client calls or in-person
inquiries.

Activity:

For Individual Activity: Phone Call Simulation

1. Scenario Setup:
 Select a scenario from the list provided (e.g., responding to a
client inquiry, resolving a team conflict, or coordinating a
meeting).
 Prepare a script or key points to guide your conversation,
ensuring it aligns with the principles of effective oral
communication discussed in the lecture.
2. Execution: Make a mock phone call to a classmate, instructor, or
designated partner. If solo, you can record yourself simulating both
sides of the conversation. Speak clearly and professionally, using
appropriate tone and language. Use active listening techniques by
responding appropriately to your partner’s or imaginary cues.
3. Duration: The call should last 2–3 minutes, depending on the
complexity of the scenario.
4. Submission: Submit an audio recording of the phone call or a written
summary of the interaction. Highlight areas where you applied the
discussed strategies.

For Pair Activity: Video Call Simulation

1. Partner Assignment: Pair up with a classmate or a friend to conduct


a video call simulating a workplace scenario.
2. Scenario Selection:
Choose a workplace situation, such as:
 Presenting a brief project update to a superior.
 Collaborating on a task with a teammate.
 Handling a dissatisfied client or customer complaint.
Both participants should prepare their roles in advance.

3. Execution:
 Initiate a video call using a platform of your choice (Zoom,
Google Meet, or similar).
 Maintain professional body language, eye contact, and tone
throughout the call.
 Incorporate verbal and non-verbal strategies discussed in class.
4. Duration:
 The call should last 2–3 minutes, allowing both participants to
fully demonstrate their communication skills.
5. Submission:
 Record the video call and submit the file or link. Each participant
should also write a brief reflection on their performance, noting
areas of strength and improvement.

Evaluation Criteria

1. Clarity and Professionalism: Was the communication clear, concise,


and professional?
2. Application of Strategies: Did the participant apply verbal and non-
verbal strategies effectively?
3. Engagement: Was the participant actively listening and appropriately
responding?
4. Relevance to Scenario: Did the conversation align with the selected
workplace situation?

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