HLTWHS002

Follow safe work practices for

direct client care
1. An organisation’s WHS (Work Health & Safety) policy is a written statement of its
commitment to WHS. What two important aspects of WHS should these policy
(PC1.1) include?

Answer:

 The responsibilities of management and workers (including volunteers and

contractors)
 Accountabilities for WHS

2. What is risk control? Who can contribute to the ideas for controlling risk?

(PC1.2) Answer:

Students must demonstrate similar meaning as follows:

 Actions, which are taken after hazards have been identified and assessed as
presenting a risk, to eliminate the hazard or reduce the risk.
 Ideas on how to control risks may come from:
o Regulations or codes of practice which provide control measures for
that hazard
o Workers, employer organisations and unions
o Government authorities
o WHS specialists

3. What steps can employers take to minimise the potential for workers to experience
incidents of challenging behaviour?
(PC1.3)
Answer:

Students must demonstrate similar meaning as follows:

 Policies and procedures relating to violence at work and working with

clients who exhibit challenging behaviour
 Communication strategies to ensure risks and safe work strategies
are communicated to all workers involved
 Close working relationships with other agencies
 Emergency procedures and contingency plans are communicated to
all workers and kept on hand during all visits e.g. Prompt cards to
remind workers not to park in driveways, to know exit points from
homes and reminders about how to de-escalate threatening situations
 Training/education about working with challenging behaviour including
understanding warning signs, identifying risks, how to diffuse
situations, permission to leave a situation if uncomfortable and how to
establish systems and controls to minimise risks

4. From what sources can you access the WHS instructions?

(PC1.4) Answer:

Students must demonstrate similar meaning as follows:

 Written down in a safety manual, or in the organisation’s policies
  Explained to you verbally by someone like your supervisor, a health and
safety representative, responsible co-worker, manager or government
inspector
 Displayed in your work area as an information sheet, poster or notices
5. What points do you need to keep in mind when you are assisting someone who has
had an accident?

(PC1.5) Answer:

Students must demonstrate similar meaning as follows:

 If you are assisting someone who has had an accident, there are some points
to keep in mind:
 If needed, make the situation safe and make arrangements for the injured
person to be treated
 Observe the details of the cause of the incident
 Speak to witnesses, if possible
 Complete an incident report.

6. Which of the following is FALSE in regards to manual handling?

A. Risk of injury related to manual tasks reduces when doing similar actions for long
(PC2.1) periods.
B. Working posture is a direct risk factors commonly seen in community service
activities.
C. When lifting or moving objects always use both arms and legs.
D. All of the above.

Answer:
 A. Risk of injury related to manual tasks reduces when doing similar actions
for long periods.

7. We know that all manual tasks are not hazardous. Therefore it is important to identify
the tasks that can cause harm. Mention atleast four methods to identify such tasks?

(PC2.2) Answer:

Students can include any four from the following list:

 by walkthrough observations
 by discussions with the clients
 with mobility assessments
 by noting known high risk manual tasks identified by injury/incident data
 when making a change
 after an incident has occurred

8. The three process of hazard management are listed below:

 Risk Control
 Risk assessment
(PC2.3)  Hazard identification

The table below contain some actions. Fill in the name of the process, to which each
action belong.
 Action Process
Slipping and tripping Risk Control
Can cause severe Injuries Risk assessment
Clean the identifies area Hazard identification

9. Name two major approaches to minimising risks of infection.

Answer:
(PC3.1)
 Immunisation
 Training for workers in infection control procedures, including Standard
Precautions

10. Additional Precautions are used for patients known or suspected to be infected or
colonised with epidemiologically important or highly transmissible pathogens that can
transmit/cause infection by various means. List four such means below.
(PC3.2)
Answer:

 Airborne transmission (e.g. pulmonary tuberculosis, chickenpox, measles)

 Droplet transmission of respiratory secretions (e.g. Rubella, pertussis,
influenza)
 Contact transmission (direct or indirect) with patients who may be
disseminators of infectious agents of special concern (e.g. The dry skin of
those colonised with multi-resistant staphylococcus aureus [MRSA], faecal
contamination from carriers of vancomycin-resistant enterococci [VRE] or
contaminated surfaces)
 Inherent resistance to standard sterilisation procedures or other disease-
specific means of transmission where standard precautions are not sufficient
(e.g. Patients with known or suspected Creutzfeldt-Jacob disease)
 Any combination of these routes.

11. Information regarding control methods should NOT be included in the client’s care
plan. Is this statement True or False.

(PC3.3) Answer:

False

12. Through what ways can Bacteria, viruses and other micro-organisms can enter the
human body?

(PC3.4) Answer:

 Mucous membrane – the moist lining of the orifices (holes) of the body; for
example, the nose, mouth, eyes, anus, and genitals
 Nasal passages in the nose and lungs during the act of breathing
 Mouth into the throat, stomach and digestive system
 Skin by needle puncture, cut or graze
13. Regardless of the formal representation arrangements, every worker has the right
and responsibility to participate in consultation on workplace health and safety
issues. What steps contribute to the success of such consultation?
(PC4.1)
Answer:

Successful consultation requires:

Students must demonstrate similar meaning as follows:

 Regular opportunities for employees to have input

 A non-threatening environment
 No discrimination as a result of employee input
 A positive workplace culture about collaborative problem solving
 Management representatives who listen and act on agreed solutions
 Employees who are willing to change work practices when necessary

14. Which of the following statement is relevant in regards to workplace inspection?

A. They helps determine underlying causes of hazards

(PC4.2) B. They helps prevent injuries and illnesses
C. They are an important part of the overall occupational health and safety program.
D. All of the above

Answer:

D. All of the above

15. Briefly explain two person rule (in regards to Workplace health and safety processes)
in your own words.

(PC4.3) Answer:

Students must demonstrate similar meaning as follows:

When a potentially dangerous or hazardous task needs to be performed,

most safe work practices or procedures include guidance that at least two
people must be present – one undertaking the task, and an observer, guide
or assistant to ensure safety is maintained. The two-person rule should be
applied when necessary; therefore, the resources (such as extra staff) must
be available to allow for this.

16 Name and briefly explain the three components of Induction training.

Answer:
(PC5.1)
Students must demonstrate similar meaning as follows:

 Generic induction: This component of induction training covers the general

knowledge and basic WHS skills which are relevant to the type of workplace
and work activities
 Workplace specific induction: This component covers the necessary
knowledge and skills to commence work safely in a particular work
 environment. It should cover the organisation’s OHS policy; basic safety rules
and reporting requirements; the organisation’s risk identification, assessment
and control activities; and emergency procedures
 Job specific induction: This aims to provide the knowledge and skills
necessary to perform a specific work activity safely.

17 Which of the following ways is NOT suitable to assess stress levels in an

organisation?

(PC5.2) A. Conducting employee satisfaction surveys

B. Asking for employee input with regards to systems and procedures
C. Woking along with the employee.
D. Monitoring productivity to determine declines

Answer:

C. Working along with the employee

18. Pick the statements that are relevant to debriefing.

A. Debriefing is a type of counselling.

(PC5.3) B. Debriefing is a structured voluntary discussion aimed at putting an abnormal event
into perspective.
C. Debriefing assists people to establish a process for recovery.

Answer:

B. Debriefing is a structured voluntary discussion aimed at putting an abnormal event

into perspective.

C. Debriefing assists people to establish a process for recovery.

Report

While conducting the task 2, you must have identified certain weakness in the safety and
hazards management.
Write a report I which you should:
 Identify the possible weaknesses and specifically talk about the ones you identified
 Briefly discuss the corrective actions you would take to ix these issues.

Model answer:
Response may vary but should revolve around the following points:

Identify the possible weaknesses and specifically talk about the ones you identified.

 Personal protective equipment not being used properly.

 Employee lack of awareness of the organisation's health and safety policy.
 Safety inspection not carried out with the required frequency.
 Accident investigation not carried out properly and accident recording poorly done.
Briefly discuss the corrective actions you would take to fix these issues

 Must ensure all PPE is worn correctly

 Must make all staff aware of the importance of the correct use of PPE
 Signs and instructions must be displayed in the work area
 Training must be provided for all staff employed
 Induction training must be provided
 Notice boards should have OHS information
 Hazards will not be identified if safety inspections are not conducted
 Risk management procedures should be discussed
 Unsafe procedures will continue to occur and accidents will continue